PracticePanther Legal Software Reviews

Pros

I'm very impressed with the tools, the automation and the customer support, they're all top-notch.

Cons

We still have a number of areas where we could introduce more automation to make the product truly outstanding.

Pros

In the early days, I needed a lot of guidance and it's IT support was outstanding. They could remotely access my screen to troubleshoot issues which made solving problems much faster and less stressful. The invoicing system is fantastic: I can see my IOLTA and operating accounts, track client payments and manage unpaid invoices easily. LawPay integration simplifies credit card processing and retainer deductions happen automatically. I also love that the time-tracking device feeds directly into the system.

Cons

Nothing to mention from me.

Pros

It is incredibly simple and saves me a lot of time. It connects easily with my bank accounts and calendar apps. On a few occasions, less-used features didn't behave as expected but support and the developers responded quickly to fix it.

Cons

Personally, I haven't found any downsides.

Pros

Okay so.... I like that I can assign tasks to others and monitor their progress easily.

Cons

It did take me some time to get the hang of everything because there are quite a lot of features.

Pros

Perfect tool and I honestly can't say enough good things about this tool. At Ticket Drop, we needed a reliable and affordable case management tool to support top-notch client service. It made everything easier, the client portal is simple for clients to use, communication is faster and we save a lot of time. Their support team patiently walks through any bumps and takes feedback seriously which really shows their commitment to being user-friendly.

Cons

I don't have any complaints.

Pros

I enjoy nearly every aspect of this program and I've listed most of what I like in my review.

Cons

Finding something I dislike about this software is genuinely difficult and on the rare occasion that a problem comes up it gets dealt with and repaired promptly. For instance, I struggled to configure my invoices at first but after reaching out to support and giving them temporary access, they resolved everything within minutes.

Pros

After spending months comparing what felt like every case management option out there, watching demos and using Capterra to narrow things down, I ultimately chose it. My team and I are now migrating our entire practice into the system and keep discovering features that align our office work. The software itself is easy to use and highly configurable. Because it's web-based, I can access it from any device with an internet connection which has been invaluable. We store all relevant case details and contacts in it and rely on the calendar for court dates, appearances, internal deadlines, tasks and reminders. I especially appreciate the workflow templates that let us set up recurring task sequences for new matters so we don't have to recreate the same checklist each time. it also makes logging time and recording expenses on every case simple and consistent. Another major plus is that everyone on the team can see and monitor each other's activity which cuts down on the need to constantly check in about task status. Since it integrates with Box.com, we can pull our case files straight from Box within the platform, that capability convinced us to move more of our documents into Box so everything is available from one place. The idea of having case information, calendaring and the case file accessible from anywhere is really exciting. There's a handy feature that lets me build custom intake questionnaires and send a link to prospective clients, their responses populate directly into it. The site also has clear demo videos and articles that helped me get up to speed even faster, though the system is simple enough that we could figure most things out on our own. Best of all, their customer support is consistently easy to reach, responsive and actually listens to feedback. I've seen many of my suggestions implemented quickly through regular product updates which makes me feel like they genuinely want to improve the product based on user input.

Cons

I haven't found any cons so far.

Pros

Personally, I find it really easy to use, with a huge array of features, billing and invoicing are easy, trust accounting works great and I think the interface looks very attractive.

Cons

One drawback I've found is the limited integrations compared with other tools, for instance, when it comes to file storage I'm stuck with just Box and Dropbox and I can't connect Google Drive which is frustrating.

Pros

It's unbelievably simple to adjust this software to shorten the time I spend running my practice. Whenever I have an issue or question the excellent customer support team handles it, patiently explaining, showing how things work or even modifying parts of the program so it becomes the best case management tool for me as the end user. I would recommend it.

Cons

Has no complaints from me.

Pros

We were looking for a practice management system for all the typical reasons anyone would want one but beyond that we had two specific needs that were hard to find elsewhere. First, we needed to build a searchable database of our practice using custom fields so we could reliably track key client details that come up repeatedly yet weren't easy to locate without a proper database. For example how many matters is a particular GAL handling or when is the fourth child's birthday? Second, we wanted the flexibility to keep our Mac-based office working on Dropbox with native, direct file access the same simple way we've always used, without downloading or leaving the familiar file setup while still keeping everything synced automatically with the practice management app and conversely to be able to work inside the practice management app, say on an iPad Pro, make edits to documents there and have those changes reflected in Dropbox. This solution delivers exactly that.

Cons

i dont have anything to mention.

Pros

I'm genuinely impressed by the full range of features and how simplely everything works.

Cons

no cons to mention here from me.

Pros

Over the years I've used Amicus for seven years, Clio for three and Mycase for two and honestly it outperforms them all, its ease of use and simple interface shave a huge chunk of time off my workflow.

Cons

I haven't come across any cons.

Pros

I can track my hours and then generate invoices based on those tracked time entries.

Cons

One annoying limitation is that when I sync the calendar to Gmail, everything shows up in the same color and I can't color-code entries individually.

Pros

I've noticed a quicker update cadence, faster support replies and a more adaptable platform.

Cons

I haven't found any drawbacks.

Pros

Overall, I find it affordable and really simple to use.

Cons

Honestly, I haven't found any drawbacks.

Pros

Being able to send invoices instantly from any device at any time is a game-changer and pairing it with Stripe makes the payment flow incredibly fast and convenient for both my team and our clients.

Cons

We don't have any complaints.

Pros

It's really easy to use, easy for my daily tasks.

Cons

My main problem is that client and matter numbers aren't automatically inserted, I want them to populate on their own in sequential numerical order without me adding them.

Pros

Having tried several affordable LPM solutions, I feel it comes out ahead of the field. Updates roll out regularly, user-guided features keep improving and as a solo user, I find it perfectly suited to my needs.

Cons

I have no complaints.

Pros

I really appreciate the secure client portal and simple interface, it's easy to navigate and gives me confidence when working with clients.

Cons

I'm really frustrated that there's no built-in email client, this is a HUGE problem for me, and because of that I don't have a smooth, end-to-end lead-to-fulfillment workflow. I also can't create custom pipeline reports for lead-to-fulfillment and the client login displays Panther branding instead of my logo!

Pros

The app feels extremely easy and I like being able to schedule appointments via text messages.

Cons

No complaints from me, I haven't run into any issues so far.