PracticePanther Legal Software Reviews

Pros

Accessing information is fast and easy for me and I can find everything I need without wasting time.

Cons

When tasks become overdue I would really appreciate receiving an email reminder so I don't miss anything important.

Pros

The program is fast and easy to use and I like the tabbed interface both in the application and on the web.

Cons

In my experience support services feel slow and it often takes too long to get help or reach someone by phone.

Pros

What I really like is how organized everything is, I can group my cases using custom tags and billing is easy which makes managing my workload much easier.

Cons

It frustrates me that only one contact can be attached to each matter. Having the ability to add multiple contacts and tag their roles would make case management much easier for me.

Pros

The app feels impressively efficient to me and is really simple to navigate and use.

Cons

Having video walkthroughs for first-time users would be very helpful to me and would make onboarding smoother.

Pros

What stands out for me is the task feature since it lets me assign tasks to teammates, set due dates and manage responsibilities easily.

Cons

Honestly I've noticed that payment plans don't apply automatically which creates extra work for me.

Pros

From our perspective the high level of customization is a big plus because it can be tailored to fit our specific business needs.

Cons

The intake forms could be more simple in my view as they're not always easy for me to scan once completed.

Pros

One thing I really appreciate is being able to keep my customers' invoices organized, send notifications and stay on top of account statuses. Integrating everything with QuickBooks covers all my tracking needs nicely.

Cons

What's especially frustrating for me is being unable to enable Panther Payments or Clover for accounts in Puerto Rico which limits payment options there.

Pros

For my workflow the email integration stands out and I rely heavily on the case management tools along with the easy way notes are tracked.

Cons

Weak file storage, a lack of encryption and missing document automation are aspects that frustrate me.

Pros

Dashboard is the standout feature for me, as it allows me to see my hours, trust account balance, payments received and current billable amounts all in one place, giving me a clear snapshot.

Cons

Up to now I honestly haven't come across anything about this tool that I dislike.

Pros

Calendar functionality works extremely well for me especially since it syncs easily with Outlook for easy scheduling and tracking.

Cons

I find it difficult to see when the next hearing or appointment is scheduled while working in the Matters view which causes frustration for me.

Pros

The tasks feature is something I really like as it's been the best tool for collaboration in my experience.

Cons

What bothers me is that I can't link my Outlook calendar directly into the tool since only the tool's calendar links outward to Outlook.

Pros

Being able to quickly see which tasks are due helps me stay on top of deadlines and avoid last-minute rushes.

Cons

Connecting with third-party apps feels harder than it should be for me and I really wish syncing everything were more feasible.

Pros

Downloading reports directly to excel works well for me and the workflows are easy to navigate with fast response times.

Cons

I've found the timekeeper reporting to be pretty weak. For instance when I reduce logged time there isn't any report that shows the original hours, the markdown applied and the new total, it only displays the current real-time value. I'm also concerned that while editing reports it's far too easy for me to accidentally delete the entire database when removing items I don't want shown. Generating statements is another area I've had trouble with and feels somewhat buggy.

Pros

The built-in tools feel simple yet powerful to me and the flexibility to tweak settings makes the platform adaptable to many different use cases. It's become one of my go-to cloud solutions because it fits almost anything I need.

Cons

While it's highly flexible and handles nearly everything a business might require, I still run into a few constraints that limit what it can do in certain scenarios.

Pros

Having access to the timer feature is something I appreciate whenever I need to track time accurately.

Cons

Honestly I wish the multiple-entry options were presented in a more user-friendly way. I have trouble seeing the categories clearly which makes the feature less useful for me so I end up keeping several tabs open to work around it.

Pros

Above all the people behind the product matter to me and I really value the company's ethos and approach.

Cons

I haven't tried the trust feature yet because I found it more complicated than the easy accounting tools.

Pros

The integration process felt very easy to me, the program ran quickly and the simple design, with multiple ways to complete tasks, made it enjoyable to use.

Cons

We discovered it wasn't compliant with the North Carolina bar rules so ultimately we had no choice but to stop using and remove it.

Pros

Overall the tool feels incredibly fast to me and genuinely easy to work with, handling my tasks with minimal effort or issue.

Cons

For my practice, it lacked the specific accounting software we need so it wasn't suitable for managing our financial workflows.

Pros

Thinking back to when my firm used Amicus I later sold the practice and in my view the switch made by the new owners actually worsened things compared to this solution.

Cons

Yes compared to Amicus I've found this product won't let me link incoming emails to the correct client or matter which I consider a major flaw.

Pros

This platform tracks all my cases for me and consistently keeps me informed without extra effort.

Cons

I've found the billing process really tedious and I end up having to redo it multiple times.