TimeSolv Legal Billing Reviews

“A reliable but increasingly expensive platform

Pros

It is a stable platform that works reliably. Also the system is fairly user friendly, especially once you get past the initial learning phase. I learned it about seven years ago and it has gotten even better since then.

Cons

The price has gone up a lot in the last few years making it very expensive for my solo practice and I think they should offer a cheaper single user license. Plus I rely on the desktop widget and I much preferred the old version over this new one, which feels easier to mess up on.

“Simple billing!

Pros

Switching over from our old, outdated billing software was pretty easy. The interface is also simple to figure out and you get a real person when you need customer support.

Cons

Figuring out how to invoice a retainer was confusing. Linking clients to the payment portal can also be a bit clunky at times.

“Excellent support for smooth long term use

Pros

Tracking time, creating invoices and its compatibility with Counsel Link for uploads are all very simple. The staff support is also excellent.

Cons

Getting started was tough because of some quirks but the team spent a couple of hours helping me get it sorted. Once we got to accept that first invoice, I have used the same template for countless other matters without a single issue. The support was excellent and I have not had any problems since that initial setup over five years ago. As a solo practitioner, I handle everything myself and despite my lack of experience, I found the whole process to be great.

“The most user friendly time tracker

Pros

The platform is user friendly and easy to use. My favorite feature is search time which lets you quickly check how much time you have logged on a case without generating an invoice. Adding time entries is simple too whether you are on the main calendar or inside a specific matter. The customer support is also the best. Like in this age of chatbots, I am surprised a real person always answers the phone and can even share your screen to walk you through a fix. That quick help creates efficiency and stops small issues from becoming big problems. Plus the cost is lower than that of other clunkier time management tools I have used, so it does not feel like you have to pay extra just to cover the software itself.

Cons

I am still not entirely sure how to log time for a flat fee case but that might be my own mistake. I also wish there was a simple way to stop the bill from being emailed to the client automatically. Plus I like the email system but sometimes I prefer to go over the bill with a client in person first, especially if I think they will have questions, rather than having them see it in their inbox. I know I can just remove the email address as a workaround, but it is a minor hassle.

“Fast, easy and enjoyable to use

Pros

It is easy to navigate, simple to use and fast. Plus I actually enjoy entering my time and using the software. The support team is very responsive too and gets back to me quickly with answers.

Cons

My only real complaint with it is that I cannot print invoices without the payment information showing on them.

“Very user friendly with clear navigation

Pros

TimeSolv is very user-friendly, with a clear interface and easy navigation for entering time, handling billing and creating invoices.

Cons

The downsides are that some of the customization options do not work as I expected and it is not the quickest system to get started with.

“easy to use for billing

Pros

I'm seriously impressed with how effortless it all felt. Tracking my time was simple, organizing case details was pretty easy and generating invoices was surprisingly quick. It just took all the usual friction out of my workflow.

Cons

Only issue I had was with the sales process. I did a demo but then the representative left the company and no one ever followed up with me.

“Not user-friendly for small business

Pros

Honestly it's not user-friendly at all. I wouldn't recommend it to anyone without an advanced degree in computer science.

Cons

Found the product difficult to use and it didn't really meet the needs of my small business. The learning curve was just too steep.

“excellent customer service

Pros

Dudeeee the customer service is excellent!! They were incredibly helpful in transitioning us from a system that couldn't export data and we're much happier now.

Cons

Wish there was a simpler way to see a client's full transaction history without having to go through the steps of creating a draft invoice first.

“Simple overview of my monthly billing

Pros

It is simple to use and provides a great overview of my time and billing for the entire month.

Cons

I'd love it if there was a way to integrate the software with Yahoo Mail.

“Saves time on billing but complicated purchase process

Pros

TimeSolv has saved me a huge amount of time on billing and managing hours for both my team and our outside consultants.

Cons

For me, the sign-up and purchasing process was more complicated and unclear than it should have been.

“good Android app for mobile time tracking

Pros

I think the Android app works perfectly for tracking time on the go.

Cons

We had some trouble getting it to work smoothly with the other tools we use.

“fairly user friendly

Pros

I have used billing software from several companies throughout my legal career. But TimeSolv is the most user-friendly program I have come across.

Cons

The reports I need to use could be easier to read and analyze.

“limited functionality overall

Pros

The tool did its main job well which was generating our invoices.

Cons

Its functionality felt very limited. Besides generating invoices, it didn't do much else for us...

“Buggy UI

Pros

It's okay to use I guess.

Cons

Interface can be buggy.. the screen sometimes freezes or the wrong timer starts. I usually have to refresh the page to get it working properly again.

“TERRIBLE!! continued billing after closure

Pros

I don't have any good thing to say now especially considering how "well" they treated me.

Cons

I closed my law firm and retired in March 2024. I notified TimeSolv but they've continued to charge my corporate credit card and have refused to either stop the billing or issue a refund.

“An incredibly easy and wonderful experience

Pros

It is incredibly easy to use and the customer service is very EXCEPTIONAL. We switched to TimeSolv about a year ago after decades on a different system and the whole team is great for all our questions. Overall it's been a wonderful experience.

Cons

I have no complaints. For us it is a huge improvement over our previous software.

“Basic functions but still have lingering bugs

Pros

I use it for daily time entries but even that basic function still has at least one lingering bug.

Cons

The level of support provided is not the best or helpful.

“Easy as pie to start with

Pros

I found it simple to learn and I loved that I could easily book a Zoom call with a specialist for amazing support. Sending and splitting up invoices was a pretty easy.

Cons

I used to love that you could directly schedule meetings with specialists on the site. It's a shame they removed that feature, it's much less convenient now when you need help.

“A complete waste of time!!

Pros

Well I don't recommend it. So please save your time. It is very unlikely you will even make it through the setup process.

Cons

Let me tell you that the company's support team and their ability to resolve your issue are a complete waste of time.

“time entry is better but reports are a total mess

Pros

Putting in my time got a lot easier and the invoicing works well, once I got the hang of it, . We switched from Timeslips and TimeSolv has been working out just fine for us.

Cons

Getting useful reports is almost impossible. Whenever I run one, the numbers don't add up and no one can properly explain why. For example a single payment split across multiple cases shows up as the full amount for each one which is really confusing. Support hasn't been able to clear it up for me.

“Game-changer platform

Pros

After using the same clunky software for 20 years in my legal research business, a friend told me about TimeSolv. I can't say enough good things. Their team made moving all my data over so smooth. The app is incredibly easy to use and I now spend about a third of the time I used to on invoicing and logging time on my computer or phone is simple. Their support team is also outstanding. I'd highly recommend it !

Cons

I haven't needed to use the trust accounting features yet but I might look into them down the road.

“Simple, affordable, no complaints

Pros

It's very simple, easy to find your way around and the price is right for what you get.

Cons

So far I don't have any complaints. Any little problems I've run into like with invoicing were fixed using their help resources or by contacting support.

“Fast and feature-rich

Pros

Starts up fast, is simple to use and looking up client info for billing is easy. It's also packed with handy features.

Cons

It's a bit of a hassle to see what's been billed on a specific case without going through the whole process of creating an invoice. I end up having to create and then delete drafts just to review information which feels inefficient.

“Love this after old software, invoices sometimes glitch

Pros

After wrestling with TimeSlips for years, switching to this system has been a dream for over five years now. It's so user-friendly (and I'm not a tech person), entering time is simple. I absolutely love this billing program!!!! And it's so affordable!!!! Their customer service is the best.. we really miss our old contact there!!

Cons

We've run into a some SMALL problems like overdue invoices don't get flagged like they did in TimeSlips, the system glitches when you enter multiple email addresses for an invoice, copying a flat fee sometimes resets the price to zero and it's unclear how to set up annual billing for service renewals.

“Smooth time entry but fixing issues is a whole thing

Pros

Putting in time and expenses is really smooth. Creating invoices is also simple and you can customize them a lot. All the main functions are just easy to handle.

Cons

Sometimes it's hard to find answers or get issues resolved. It would also be helpful if deleting old cases or clients was a simpler process.

“Bills are super customizable but setup is overwhelming

Pros

It gives you more options to customize what your bills look like compared to other similar programs.

Cons

The software has a ton of options I haven't even tried yet. I'm looking forward to customizing it more but all those choices do make the initial setup pretty complicated.

“Onboarding was a easy, just wish there were more templates

Pros

Getting started was completely effortless and their customer service is excellent. Generating invoices went off without a hitch which made the whole switch really smooth.

Cons

Would love to have more templates for form documents like I did with Amicus. Better document customization would make the product much more appealing and save me a lot of time.

“easy to track my invoices

Pros

I really like putting together invoice drafts, keeping an eye on payments and pulling client reports with this program :)

Cons

Took a little while to learn but the customer support has been excellent.

“most awesome option out there

Pros

Not gonna lie I've tried a few different programs and Timesolv is definitely the most simplee and easiest to use.

Cons

Some of the management tools are a bit hidden and take time to find and figure out.

“Layout slaps compared to others

Pros

The layout is so much better than Timeslips. It's way easier to figure out.

Cons

My only small problem is that there aren't enough comprehensive reports to get a full overview of a client or case.

“time tracking is easy

Pros

It's incredibly helpful how easy it is to create and keep track of all my time, expenses and billing records.

Cons

Finding the right settings or information tables to make changes can be a bit complex.

“So simple with amazing support

Pros

TimeSolv is simple to use and their customer service is really top-notch.

Cons

Managing the hourly rate feature could be simpler..

“user-friendly and actually works

Pros

It's so user-friendly and the amazing customer service has been a lifesaver whenever I've needed help.

Cons

Don't have any complaints right now.

“Major glow-up for our income!

Pros

Love how much more organized this software has made our whole company. It helps us catch more billable work which has honestly increased our income.

Cons

The client contacts feature still needs work even after I've talked to the tech team about it a few times. Also since it doesn't sync with our QuickBooks Enterprise, I have to manually enter every invoice amount and payment.

“daily time entry is a WIN

Pros

Being able to log my time day-by-day is so much better than other software that makes you do it all at once per client. Their customer service is outstanding and the live chat feature is great.

Cons

Some custom settings only apply to the next billing cycle and if there's no billable work in a period, it won't generate an invoice. I wish there was an option to send one anyway even for a zero balance.

“keeps everything organized

Pros

It's so easy to use and keeps everything perfectly organized.

Cons

Still not entirely sure how to properly close out a case but the help desk has been good about walking me through it.

“Love the auto "No Charge" feature

Pros

I like that it automatically marks items as "No Charge" on the bill when it makes sense.

Cons

So far I'm happy with everything I've used.

“Price and billing breakdown workkk welllll

Pros

The price first drew me to TimeSolv. I really like how the billing statements break down each case into its own section. The customer service has been fantastic at solving our office's issues. The training videos are very helpful and the financial reports are laid out really well.

Cons

Some parts of the software don't quite fit our workflow like handling prepaid time credits on statements. Our office coordinator has had to create a few workarounds. I'd also love to be able to change the font size on invoices.

“cellphone time tracking is great

Pros

Being able to track time, enter it manually and use the app on my phone for client work I can't do on a computer has been a huge help.

Cons

It would be a huge help if the phone app could let us create new tasks not just add time to existing ones.

“great support! literally no complaints!

Pros

TimeSolve is so SIMPLE! The customer support is great too. The interface is mostly simple but sometimes I need a hand. Whenever I ask, the team gets back to me quickly with clear answers. It's a fantastic product.

Cons

Can honestly say there's nothing I dislike about TimeSolve Legal Billing not even the setup process.

“Easy to log time

Pros

I find it really simple to log the time I spend on projects or for clients.

Cons

Once a payment is applied to an invoice it stops showing any new time that gets added.

“mobile features & invoicing are fire

Pros

The mobile features, time tracking and detailed invoicing are all great.

Cons

Trust accounting features could be a bit simpler to figure out.

“Invoicing is effortless

Pros

Invoicing tools are extremely easy to use. Work that used to take me hours now only takes about fifteen minutes. Logging billable hours and expenses is also super ez.

Cons

It would be a big advantage if it could connect more smoothly with other systems we use.

“Easy to learn for my own practice

Pros

When I moved from a big firm to starting my own practice, I found TimeSolve was easy to learn and use.

Cons

Really wish it would sync both ways with Xero. Right now if I enter an expense in Xero, it doesn't show up in TimeSolv. I'd love to have one central place for all the expenses I need to bill out.

“Simple client setup

Pros

Setting up new clients and cases is pretty simple on average. If I've started work for someone but their case isn't fully set up yet�..... I can just use a placeholder until it is.

Cons

Some of the steps for setting up a new client matter aren't as easy as i would like them to be which leads to mistakes. It would also be helpful if the system could track where the last billing cycle ended since we often close bills at irregular times near the month's end and it's hard to remember where to start.

“easy to add clients and invoice

Pros

I find it very easy to add new clients, generate invoices and get them from a draft to final.

Cons

It would better things if we could set a default billable rate in a client's main profile and have it automatically apply to all their new matters.

“simple daily use with great pricing

Pros

The software felt really simple from the start and using it daily is pretty easy. I liked its setup better than several other products I looked at. The pricing is also a definite plus.

Cons

No real drawbacks for now.

“super easy to navigate

Pros

I love how easy it is to find my way around the program. I figured out all the basics I needed in about ten minutes completely on my own. If you can use Google or Facebook, you can handle this program.

Cons

TimeSolv's conversion team was fantastic. The only tricky part was that we were only transferring some of our data from Tabs3 which meant we had to manually enter the rest. It was a bit of a one-time hassle but it's totally worth it for all the benefits we get from TimeSolv now.

“painless online time tracking

Pros

Managing time and expenses is easy as pie especially since it's all online.

Cons

There's nothing about the product I don't like. It works exactly how I need it to.