TimeSolv Legal Billing

“Fast, easy and enjoyable to use

Pros

It is easy to navigate, simple to use and fast. Plus I actually enjoy entering my time and using the software. The support team is very responsive too and gets back to me quickly with answers.

Cons

My only real complaint with it is that I cannot print invoices without the payment information showing on them.

“The most user friendly time tracker

Pros

The platform is user friendly and easy to use. My favorite feature is search time which lets you quickly check how much time you have logged on a case without generating an invoice. Adding time entries is simple too whether you are on the main calendar or inside a specific matter. The customer support is also the best. Like in this age of chatbots, I am surprised a real person always answers the phone and can even share your screen to walk you through a fix. That quick help creates efficiency and stops small issues from becoming big problems. Plus the cost is lower than that of other clunkier time management tools I have used, so it does not feel like you have to pay extra just to cover the software itself.

Cons

I am still not entirely sure how to log time for a flat fee case but that might be my own mistake. I also wish there was a simple way to stop the bill from being emailed to the client automatically. Plus I like the email system but sometimes I prefer to go over the bill with a client in person first, especially if I think they will have questions, rather than having them see it in their inbox. I know I can just remove the email address as a workaround, but it is a minor hassle.

“Excellent support for smooth long term use

Pros

Tracking time, creating invoices and its compatibility with Counsel Link for uploads are all very simple. The staff support is also excellent.

Cons

Getting started was tough because of some quirks but the team spent a couple of hours helping me get it sorted. Once we got to accept that first invoice, I have used the same template for countless other matters without a single issue. The support was excellent and I have not had any problems since that initial setup over five years ago. As a solo practitioner, I handle everything myself and despite my lack of experience, I found the whole process to be great.