Small Business, 1-10 employees
“Lovely timekeeping feature”
Pros
Keeping up with my hours is much easier with the timekeeping feature and it does an excellent job of helping me stay on top of everything. Tracking my monthly billing is also very simple.
Cons
Would love to see more customization for the billing templates. The trust accounting on the flex template can also be a bit confusing for clients and it would be better if payments could be applied not only to bills but also directly to individual attorneys.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Small Business, 11-50 employees
“quick set up”
Pros
Getting started with it takes hardly any time and the whole system is very user-friendly.
Cons
Every now and then, deleted items seem to come back unexpectedly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 1-10 employees
“Customer support team is helpful”
Pros
The product is very user-friendly and the customer service has been cooperative and friendly.
Cons
The only downside is that the display changes when you're using it on a small screen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 1-10 employees
“Not difficult to learn”
Pros
One of the best parts is how easy to use it feels. Everything is laid out in a way that makes it simple to use without much of a learning curve.
Cons
Drop-down menus often shift the entire webpage so I end up having to scroll back up to keep going.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Accessible reports”
Pros
Getting help is easy and the reports are just as accessible whenever I need them.
Cons
When adding a new expense type, the prices on expenses disappear.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Solid software for legal billing”
Pros
Its convenient and easy to manage. It covers pretty much everything you'd expect it to do and the pricing is cost-effective as well.
Cons
It's not especially flexible. For instance, we couldn't bill two clients in shares for the same task.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Small Business, 11-50 employees
“powerful tool”
Pros
So simple to operate and at the same time it's impressively powerful in terms of everything it can handle.
Cons
I don't have any real complaints. The program has been excellent across the board and feels just right for what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Removes unnecessary steps”
Pros
Everything feels very simple to use and compared with other billing programs I've worked with, this one removes a lot of unnecessary steps.
Cons
It would be nice to have an option to save discounts for individual clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Works everywhere”
Pros
A web-based time entry system that works well for anyone on our team, no matter where they're located.
Cons
Once an invoice has been created, there's no way to go back and edit a time entry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 1-10 employees
“Can create entries remotely”
Pros
Accessing it is convenient and being able to create entries remotely is really helpful. Putting invoices together is also simple and saves time.
Cons
One part that still confuses me is how client contacts are supposed to work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Small Business, 11-50 employees
“Complicated and inflexible”
Pros
There honestly isn't a single positive thing I can point to here, nothing at all.
Cons
It feels rigid, complicated and unbelievably dumb to work with.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Small Business, 11-50 employees
“Keeps everyone aligned”
Pros
It's simple to use and having everyone working in the same system keeps things consistent and organized.
Cons
The reporting can be slow and at times it doesn't provide the exact information I'm looking for.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Small Business, 1-10 employees
“A pleasant experience”
Pros
The site has a clean layout and is simple to navigate which makes it pleasant to use.
Cons
At times, there are a few too many options on the site which can make it a little hard to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Small Business, 11-50 employees
“Organizes invoices well”
Pros
Logging time with it is really simple and the way invoices are organized works very well too.
Cons
The only part I'm not happy with is how statements are handled.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 1-10 employees
“No training required”
Pros
Very user-friendly overall and it really doesn't require any training to get started.
Cons
The reporting tools aren't as simple to manipulate as they are in PCLaw.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Has everything a small firm needs”
Pros
From the day we started using it, the program has handled everything our small law firm needs without any trouble. One thing we especially appreciate is that when a billing issue is more complicated and needs extra time to sort out, we can schedule a conference call at a time that works well for us.
Cons
Honestly I can't think of anything we dislike about the program or the support team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 11-50 employees
“Simple to learn and use”
Pros
the program was very simple and it didn't take long at all to learn how everything works.
Cons
I've only been using the program for around three months and up to this point I haven't faced any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Misleading migration claims”
Pros
None. I never even got started with them because the advertising was misleading.
Cons
TimeSolv's website makes it sound like moving over from Timeslips is smooth. In reality, they wanted to charge me around $800 to restore my TimeSlips backup into TimeSolv and they said it could take weeks with no guarantee it would even work. That's not a smooth transition at all so I chose to upgrade to the latest version of Timeslips instead. On top of that, I received countless marketing calls on my cell phone asking how things were going.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Small Business, 1-10 employees
“Fast client switching”
Pros
Quite userfriendly and moving from one client to another is quick and hassle-free.
Cons
The billing setup is harder than expected and it can feel a bit confusing and overly complex at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“smooth card payment integration”
Pros
One thing that really helps is how TimeSolv connects with my credit card processing system so card payments are automatically added into the billing without any extra work on my end.
Cons
Invoice layout can be a little hard to understand especially when it comes to the trust account designations.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10