TimeSolv Legal Billing Reviews

Pros

Having my case details organized in the notes section has been really useful and I can also monitor my financial information across several areas of the system. Since it's a cloud-based program, I don't have to stress about losing important data if my computer crashes. The customer support team has also been extremely helpful and patient with the many times I've called for guidance on features I hadn't used before.

Cons

There aren't enough fields for phone numbers or address details. When I'm on one page within a case, it takes too many steps to move to another page in that same case. There's also a bit of a learning curve when it comes to locating payment, escrow deposit and expense charge information. I'm still figuring out how to find time entry data without having to download a batch of older invoices.

Pros

Switching to a new system took a little adjustment and I ended up contacting customer service several times along the way. Every time, my questions were answered thoroughly, no one made me feel rushed and the whole process went very smoothly. I was also fortunate enough to speak with Tiann twice and she was absolutely fantastic.

Cons

There are still quite a few steps I have to keep in mind although I'm gradually getting more comfortable with it. Combining multiple projects into one clear, easy-to-follow bill has also been challenging for our team.

Pros

The platform is simple to use, has a clean layout and comes with a lot of useful features.

Cons

One thing that would make it better is a timesheet approval function so managers can keep a closer eye on employee activity and make sure billable hours are entered correctly.

Pros

Both the mobile app and desktop version work really well for tracking the time I spend on different projects.

Cons

Handling invoices and payments from retainers or trust accounts can be confusing.

Pros

Getting around the software feels very simple and entering data is clear and easy. I really appreciate being able to see my monthly hours, the time I spent each day and the weekly totals all in one place.

Cons

We only recently started using the program and honestly I just wish we had gotten it sooner.

Pros

Entering timeslips is simple and uncomplicated. Printing both draft and final bills is just as simple.

Cons

There isn't anything I would want to change about this program.

Pros

Everything feels very self-explanatory so getting through daily entries is simple and pulling reports is just as simple.

Cons

While using admin access, I ran into a problem with the assigned rates once. In the end, I had to review all previous entries one by one to correct them. It would be much better if there were a simpler way to handle that.

Pros

TimeSolv offers detailed time and expense tracking, along with solid project tracking across a distributed team.

Cons

I'd like to see more control over report layouts and better role-based access to data.

Pros

It has a user-friendly interface that makes reviewing, editing and processing invoices much more organized. The old routine of printing invoices, marking them up by hand making manual corrections, reprinting and mailing them is no longer necessary. A few clicks are all it takes to update an invoice and email it directly to clients. And if a client doesn't use email, that's still not an issue since you can print the invoice and mail it instead.

Cons

Even though TimeSolv integrates with QuickBooks Online, it generally seems to perform better with the desktop version.

Pros

Working with the TimeSolv team has been a really positive experience especially with Ron Reinart, our account rep. He stays on top of everything we ask for and is always good about following up.

Cons

I would still prefer TimeSolv to offer more reporting options especially more advanced reports. We previously used the Timeslips database and I appreciated the flexibility in their reporting. In TimeSolv, the reports are more preset so there isn't much room to customize them.

Pros

The reporting is very flexible and it makes it simple to pull the exact information you need.

Cons

Getting everything set up isn't especially user-friendly and the freedom in the setup has led to some inconsistency in our file structure.

Pros

Getting into it is simple and the training is easy to follow. Our attorneys can also enter and track their own time themselves which is really convenient.

Cons

It does take a while to get fully comfortable and adjusted to the new system.

Pros

Moving around the platform feels very easy and it's the kind of system you can pick up on your own without much help. It's simple to use.

Cons

It works a bit differently from the billing system we used before so there was some adjustment at first but overall it's an improvement.

Pros

Entering time is very simple and setting up clients and matters feels user-friendly.

Cons

The reporting options are pretty limited and configuring client and matter rates is quite frustrating.

Pros

Using this program has been very convenient for us and it does a good job of storing our documents. We mainly rely on it for entering time.

Cons

It does freeze pretty often and when that happens, you usually have to log out and sign back in again.

Pros

TimeSolv was very simple for our employees to use which made adoption simple across the team.

Cons

Management didn't have enough productivity metrics available to track performance properly.

Pros

The clock feature is really useful for tracking time and sending bills by email is very convenient.

Cons

The trust accounting side isn't as user-friendly as I'd want it to be.

Pros

Its so easy to use. Saving documents directly into client folders keeps everything organized and the option to customize task codes to match Bankruptcy Court requirements for fee applications is especially valuable.

Cons

Switching back and forth between time entries and client notes can feel a little more complicated than it should be.

Pros

Its pretty convenient to use and the integration with QuickBooks Online works really well.

Cons

The IOLTA sync with QuickBooks still has room for improvement.

Pros

Its been very simple. It didn't take long to learn and the reporting tools are user-friendly while still offering lots of different ways to generate reports. It's been really helpful for tracking billing and payments received. Overall It has made our company more efficient and much better organized.

Cons

If I had to point out one downside, it would be that creating the ideal invoice and customizing it exactly the way I wanted was a little tricky at first. I needed some time to figure out which sections the information belonged in and how it needed to be entered. That said it felt more like a learning curve on my end than an actual issue with the software.