360Learning Reviews

“reliable platform”

Pros

The platform has performed really well for us and day-to-day use feels simple and easy. I also appreciated the publisher's support which made the overall experience even better.

Cons

On the downside, the pricing model didn't fully convince me and the intended use of the product feels a bit too restrictive for our needs

“Great LMS”

Pros

Using the LMS feels simple both from the administrator side and when creating content. The support during the project setup was excellent, with a very attentive Client Success Partner who guided us at every stage and consistently suggested helpful improvements.

Cons

The support documentation is very comprehensive but it can sometimes be difficult to find the answer that actually matches our specific situation.

“custom paths and active forums”

Pros

I really appreciate the level of customization available. The playlist-style learning paths are a nice touch, the way groups are organized works well, learner enrollment is practical and the forums are also a valuable feature.

Cons

Some features are still not very simple to use. A good improvement would be to take inspiration from platforms people already know well, like Netflix or social networks, to build a site structure that feels more consistent and easier for learners to navigate.

“flexible training management”

Pros

A lot of features make it possible to stay flexible when assigning training, separating users into groups and generally adapting the platform to different needs. The content creation side is also fairly quick to learn and handle.

Cons

Because the platform includes so many features, it is not always simple at first and can take some time to fully get used to.

“complete customization for our brand”

Pros

We can completely customize our URL and add our own branding which is great. Moving between different learning paths and modules is simple and smooth too and the statistics are presented in a beautiful, comprehensive and incredibly simple way.

Cons

Our employees sometimes struggle to understand how groups and forums work but the tutorials provided by it do help solve this problem.

“A fantastic all-around experience”

Pros

The platform's design is pretty basic and user-friendly. We also love the AI-assisted content creation, the powerful translation features and the outstanding guidance from our Customer Success Manager. Overall it is a fantastic all-around experience.

Cons

If I had to pick one thing I did not like, it would be the current lack of the cognitive AI that one of your competitors uses to gamify their training paths.

“Thoughtfully designed and simple”

Pros

360Learning platform is thoughtfully designed to be simple and easy for both administrators and learners to use.

Cons

The mobile interface is not as smooth as the desktop version. Sometimes features stop working temporarily without a clear reason like stuck loading screens, inaccessible modules or display errors. These small bugs can disrupt daily management and frustrate learners.

“excellent strategic support”

Pros

The overall strategic support was excellent, helping us define our goals and organization and the onboarding from the CSM team was very helpful.

Cons

Well the layout is not always the easiest to understand which sometimes leads to mistakes when we are trying to navigate through the platform.

“simple for admins and learners”

Pros

The platform is designed to be easy to use for both administrators and learners.

Cons

The mobile interface feels less polished than the desktop version. At times, certain features temporarily stop working without any clear explanation, like frozen loading, inaccessible modules, or display errors. These minor bugs can disrupt day-to-day management and affect the learner experience.

“custom branding & simple stats”

Pros

We can customize our URL and add our own branding which is a real plus. Moving between the different learning paths and modules is easy and the statistics dashboard is well presented, complete and simple.

Cons

At times some employees have trouble understanding how the groups and forums work but the tutorials provided by IT help solve that issue.

“excellent strategic support!”

Pros

I really appreciated the overall guidance around strategic thinking especially when it came to defining goals, organizing things properly and getting onboarded by the CSM team.

Cons

The interface isn't always very simple to get used to and that can sometimes lead to mistakes in the platform.

“ergonomic and simple with smart AI”

Pros

Platform feels very ergonomic and simple to use. The AI support for content creation and translation is a real plus and the guidance and advice from the CSM have also been very helpful throughout the experience.

Cons

If I had to point out one thing I appreciated less, it would be the fact that, for now, it doesn't include the kind of cognitive AI that one of your competitors highlights in the gamification of training paths.

“Outstanding and responsive service”

Pros

360Learning customer service is particularly outstanding. The support team is responsive, helpful and always available to answer my questions. Every time I have needed help, I have gotten a clear and quick response which has let me move forward with my training projects with confidence.

Cons

Some parts of the interface are not very visible because certain buttons and options are grayed out by default. They only become clear when you hover over them which can be confusing for users. We would also love the ability to add a chatbot to the Q&A section. This would help by automatically answering our learners most frequent questions, saving everyone time.

“excellent service but very expensive”

Pros

The client service we receive when we purchase a full license not just the Team plan is excellent. We also love the sheer simplicity of creating content and the frequent, helpful platform updates.

Cons

It is pretty expensive. On top of that it is not easy to switch to another LMS because it is not SCORM-compliant which locks you in. Also the CRM is not properly filled out by the sales team and they often try to find workarounds when a direct path is closed. In a strange way we could almost take that persistent creativity as a compliment, even if it is frustrating.

“great follow-up and community feel”

Pros

One thing I really like is the follow-up from the team! I also love the platform's community aspect, the tutorials and how easy it is to build modules.

Cons

The learner interface is not simple to navigate at first.

“remarkable support and responsiveness”

Pros

Customer service has been especially impressive. The support team is responsive, helpful and always available whenever I have questions. Every time I needed assistance, I received a clear and fast reply which helped me move forward with my training projects with confidence.

Cons

A few parts of the interface are not very visible some buttons or options look greyed out by default and only become readable when hovering over them which can be confusing. We would also appreciate having the option to add a chatbot in the "Questions/Answers" section so it could automatically handle frequent questions from our learners.

“love the content creation features”

Pros

Whenever you take out a license, the customer support is really there for you even if that doesn't apply to the Team plan. Creating content is very easy which makes day-to-day use pleasant and the platform also gets frequent updates and improvements.

Cons

The price of the solution is extremely high and on top of that it doesn't make switching to another LMS very simple since it isn't SCORM compliant. The CRM also isn't properly maintained by the sales team and there have also been attempts to push things through indirectly after a direct 'no' had already been given. It almost felt like a backhanded compliment.

“helpful support and community”

Pros

Team's follow-up has been excellent. I also really appreciate the community side of the platform, the tutorials and how simple it feels when creating modules.

Cons

At the beginning, though, it's not very easy to find your way around the learner interface.

“Wonderfully simple design”

Pros

The platform's design is wonderfully simple and overall it is pretty easy for everyone to use.

Cons

One of the biggest drawbacks for me is the groups feature. I also find the administrators homepage is not very practical or user-friendly for daily tasks.

“A user-friendly and comprehensive tool”

Pros

It is a very user friendly and comprehensive tool for creating training courses. My company has successfully built a fairly substantial and professional course catalog with it.

Cons

The platform does not really allow for earning formal diplomas and there is no way to interact with industry professionals.