Total 347 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

25%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Lulu

Food & Beverages, 500+ employees

Less than a year

5.0
September 2025

Incredibly easy with real-time updates

Pros

Articulate is incredibly easy to use and the connection with our LMS lets us make real-time updates that our operations team can see immediately.

Cons

There are a few things such as we cannot edit pictures directly in the template, we cannot upload color palettes for branding and in Rise 360, we cannot scroll to other blocks while editing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

T

Tracy

Building Materials, 500+ employees

More than a year

5.0
September 2025

versatile tool!

Pros

The software is so versatile. I can pick the specific product like Rise or Storyline that is the best fit for whatever project I am currently working on.

Cons

Well the cost is a bit high for people who do not use it constantly. So I feel like a longer, paid trial period might be helpful.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

S

Sara

Human Resources, 101-500 employees

More than a year

5.0
September 2025

No programming background needed!!

Pros

You dont need a programming background to build professional-looking courses with Articulate 360. They also offer tons of support, so we always have resources or people to ask for help.

Cons

Honestly I like everything about it. I have been using it for six years and have never run into any problems or concerns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamie

Hospital & Health Care, 51-100 employees

More than a year

5.0
September 2025

easy publishing for any need

Pros

It is great for creating amazing content. I also love how easy it is to publish courses using different players to suit various user needs.

Cons

Nothing really comes to mind. The learning curve can be steep sometimes and figuring out the limits of what's possible can be tricky.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

K

katie

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0
September 2025

A fantastic AI assistant tool

Pros

The AI assistant is a fantastic tool for content creation. I have used it several times to help improve my work whether by generating images or refining text.

Cons

Sharing team slides in Storyline and saving different versions of the same course during collaboration has given me some trouble.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

K

Katie

Financial Services, 500+ employees

More than a year

4.0
September 2025

Perfect flexibility!

Pros

Having a guided platform like Rise alongside a creative space like Storyline offers the perfect flexibility. Tools like Review 360 also make collaboration smooth by documenting feedback from different teams.

Cons

It is frustrating when I have feedback or a question and find it was already asked on their public forum years ago without any response from the company.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

9

S

Sonali

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
September 2025

Excellent accessibility & support

Pros

The accessibility features, the support from Articulate and the learning resources are all excellent. My own experiences with the support desk have been very positive.

Cons

There is a lot to learn which can feel overwhelming at times. Figuring out the little tricks to make things work on a slide is also part of the challenge.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

J

Jun

Pharmaceuticals, 500+ employees

More than a year

5.0
September 2025

great features

Pros

it is easy to use, has plenty of templates for creating impactful training and includes great features like AI integration and accessibility checkers. the Articulate community is also a huge plus.

Cons

for a beginner, getting started with Storyline takes time. using variables is challenging and requires practice. i hope the AI tool will be able to generate videos in the future.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

J

Jen

Electrical/ Electronic Manufacturing, 500+ employees

More than a year

5.0
September 2025

Truly listens to its customers

Pros

Articulate truly listens to its customers and implements ideas from the community. They have built one of the strongest user communities out there. The recent developments in accessibility features have been especially exciting and have made my job as an instructional designer much simpler.

Cons

The only downside is the relatively high price but you are paying for a quality suite of products backed by an active team.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Justin

Utilities, 500+ employees

Less than a year

5.0
September 2025

made learning engaging

Pros

It let me move away from boring death-by-PowerPoint and helped me create streamlined, computer-based courses that are actually engaging and effective.

Cons

Cybersecurity rules at my company meant I could only use Storyline so I could not take advantage of Rise's functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

B

Bryan

Government Administration, 101-500 employees

Less than a year

5.0
September 2025

Incredibly easy to use

Pros

The platform is incredibly easy to use and enables amazing creations. From day one, I was impressed by how simple it was as if you know PowerPoint, you can get started right away. The new AI features are a great addition too.

Cons

I do not think I have a con as it has helped us create engaging content that our customers absolutely love.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Ashley

E-Learning, 500+ employees

Less than 6 months

5.0
September 2025

user-friendly interface

Pros

this tool's interface is beautiful! It is so user-friendly for both authors and learners. I absolutely love it so a perfect 10!

Cons

there is absolutely nothing I dislike. it's an amazing tool for creating interactive, user-friendly learning content.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kira

Medical Devices, 51-100 employees

Free Trial

5.0
September 2025

So many options for learning

Pros

There are so many options for creating engaging educational content that can accommodate every type of learner.

Cons

Some of the platforms are trickier to use than others so it can take our time to get the hang of the more challenging ones.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

M

Melisa

E-Learning, 1-10 employees

Less than a year

4.0
August 2025

Effortless course building

Pros

What stands out to me is the ease of use. Throwing a course together is fast and simple thanks to the pre-built content blocks. As an instructional designer, I have all the tools at my fingertips to create effective and engaging experiences. Plus, on the learner's end, the navigation is simple and the interactive elements keep them focused from start to finish.

Cons

The way Reach360 counts active users seems misleading. It counts each user once per month, so one person can be counted 12 times a year which quickly uses up our allotted seats. This detail was not explained before we bought it, even though I asked a representative directly about the annual user count. The reporting could also be better like allowing more than one quiz score to be reported per course.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

A

Adam

Information Technology and Services, 51-100 employees

Less than a year

4.0
June 2025

All the tools I need!

Pros

The software's suite gives me all the tools I need for different types of content from full eLearning courses to micro-lessons. The review tools are simple to use, letting reviewers experience the content and give feedback right where it's needed. As a creator it is easy to see and act on that feedback without hunting for the relevant section. Whether using Storyline or Rise, the feature set is vast enough for any project and the new AI assistant has been very helpful.

Cons

Rise is a key area for me. It is fantastic for quickly creating engaging micro-learning content. However it has not gotten many updates for its design options. While it is block-based, you have little freedom to create a visually unique product. Thankfully there are now plugins that fix this problem.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

Juan

Plastics, 500+ employees

Less than a year

5.0
May 2025

creative freedom for every project!!

Pros

Umm tbh wide range of content formats is the best part!!. You can build a modern, mobile-friendly experience with Articulate Rise which is my favorite, get a PowerPoint-like feel with Studio or fully customize every detail with Storyline. Also it is incredibly empowering for an instructional designer and their new AI features are amazing as they save so much creative time.

Cons

I have not found a single thing to complain about yet. If I had to mention something, it is that their built in LMS offers 300 seats but no mobile app for users to access the content unlike competitors like Learn360 which have dedicated apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

S

Sandra

Hospitality, 101-500 employees

Less than a year

5.0
May 2025

Packed with excellent features

Pros

I love how it is packed with so many features for course creation like linking videos, embedding media and adding knowledge checks. The number of options available is excellent too.

Cons

My biggest issue is that you cannot have multiple people working in the same course file at the same time as it only allows one person in a course at a time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

C

Carl

Automotive, 500+ employees

More than a year

5.0
March 2025

simple tools for effective training

Pros

It is so easy to create interactive and engaging e-Learning material that people can actually use.

Cons

Sometimes the tool is not flexible enough to create the exact training elements I have in mind.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M

Mark

Professional Training & Coaching, 1-10 employees

More than a year

4.0
March 2025

decent tool

Pros

The software is very easy to use, works online and integrates smoothly with other Articulate products. Overall I would say it is so simple, anyone could figure it out.

Cons

It is expensive and their licensing model has changed. The customizations are limited making many courses feel a bit cookie-cutter with the same look and feel.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

8

Functionality

7

J

Juliet

Law Practice, 500+ employees

Less than 6 months

4.0
February 2025

Fantastic with lots of creative options

Pros

From my experience, the functionality is top-notch, it's packed with creative features that engage every type of learner. Getting started is simple thanks to the clean interface and the huge template library cuts down development time dramatically. It's also a huge plus that there's a massive user community, whenever I've needed help, the forums and videos have been a lifesaver. Most importantly, the courses work beautifully for our employees and the ability to add resources and chats is perfect for building a collaborative learning environment.

Cons

The sheer number of options and the content library can be overwhelming for newcomers. Plus I feel like price is also very high for self-employed e-learning creators.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

9