Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Diane
Construction, 1-10 employees
More than a year
“Future of Communication
Pros
The communication between professors and students on Blackboard fosters clarity in projects and expectations enhancing the college experience.
Cons
Improved mobile app and text alerts would enhance user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“seemingly popular but surprisingly clunky
Pros
While I cant praise Blackboard extensively I find it a reliable platform with rare outages affecting critical functions.
Cons
The reporting features excel on the back-end but the front-end user experience lacks polish and often requires professional assistance.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
4
Functionality
6
Noah
Accounting, 500+ employees
More than a year
“Blackboard, for all your training needs
Pros
Blackboards user-friendly interface and easy navigation make it highly useful particularly for compliance and sales training needs.
Cons
I have no complaints about Blackboard; its perfect and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Larry M.
Enterprise, 500+ employees
“Adaptable tool but Outdated interface
Pros
The flexibility here is incredible. I can build my course structure and grading exactly how I want it. Setting up automated deployment and conclusion dates is simple or I can just stick with standard semester timing and not worry about it. Love that finished courses get saved to the corporate drive or can be exported for my own records. Announcements go out instantly both online and through email and linking relevant files to them is super easy.
Cons
The interface feels backwards and takes forever to learn. There's no visual guidance whatsoever and it feels like something from the 90s. Every time I need to activate or customize a course, it's a nightmare because I always forget the exact steps. And trust me, it's a whole journey through endless nested menus like those old phone settings. Everything should be right there visually, not buried in some expanding tree format that makes no sense!
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Md. Jubaer Hossain P.
Enterprise, 500+ employees
“Centralized solution
Pros
The way it brings everything together on one platform is really impressive. Nothing feels cluttered or confusing. The web interface is clean. You don't need any background knowledge to figure it out. It's perfect for keeping students in the loop about their class progress. As a PhD student who also TAs, I can track my own coursework while managing the labs I teach. Being able to notify students and handle grading all in one place is convenient. Plus, the security features give me peace of mind.
Cons
Nothing really bothers me about this platform. The Android app's interface could use some work though as it feels a bit heavy compared to the web version. Also, when I export student grades to a spreadsheet, the formatting gets pretty messy and I have to clean it up manually. But these are minor issues that don't really affect my daily use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Enterprise, 500+ employees
“Perfect for us!
Pros
As an administrative assistant, this has been perfect for managing our department's students and program. I can easily add or remove students when things change and reach everyone in the program at once. Adding other admin users is easy too, which lets all the interested parties post announcements.
Cons
Copy and paste functionality is frustrating since the formatting gets really wonky and you don't notice the problems until after posting. The PDF link insertion process is clunky, I have to upload a jpeg of the flyer instead and put links somewhere else. Also annoying that links need to be manually embedded rather than auto-linking.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Katherine M.
Mid Market, 101-500 employees
“Access to syllabus
Pros
I appreciate how instructors can post digital assignments and reach out through announcements. Having constant access to the syllabus outside of class is very convenient for reference.
Cons
The external links for articles and assignments break pretty often giving me access denied errors when I try to open them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Enterprise, 500+ employees
“Simple way to share course materials
Pros
I find it simple to access my classes and the organization makes it simple for instructors to share course materials.
Cons
It occasionally glitches and there's no text-to-speech accessibility option available.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nicolas H.
Mid Market, 51-100 employees
“Occasional bugs in updates
Pros
I've been working with this platform since version 5 and the constant updates and improvements really show. The interface is user-friendly for both students and instructors to pick up quickly. What I really appreciate is having so many options at my fingertips including creating blogs, journals, wikis and discussion boards all in one centralized location makes course management much more efficient.
Cons
Updates can be a bit of a rollercoaster. They push them out frequently but sometimes a new release introduces bugs that require yet another patch to resolve.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Mid Market, 101-500 employees
“Well laid out
Pros
The interface is well laid out and everything feels logically organized. Sure, there are some extra features I don't need but you can easily disable those. I'm not as tech-savvy as I once was yet even through multiple updates, it hasn't become too complicated for me to handle. What I really appreciate is how well it adapts to different classroom setups whether I'm in a computer lab or a regular room without computers. Students can follow along on their phones or tablets when computers aren't available which makes things so much smoother for everyone.
Cons
I really wish there was more flexibility when it comes to saving and downloading materials. Take my announcements for instance, that's where I put all my overview and lesson plans for each class. It would be helpful if I could bulk download all of these at once as a Word document so I could save them, make small tweaks and reuse them in future semesters.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Rosa H.
Enterprise, 500+ employees
“Helps colleges structure material
Pros
Nice how educational institutions can leverage this platform to structure their content and deliver instruction effectively whether classes are online or face-to-face. Being able to check due dates, grades and other important information through one system is really convenient.
Cons
Can feel pretty overwhelming when you're just starting out. Figuring out where everything is and how each course is organized takes some getting used to. That said, the benefits definitely outweigh these initial hurdles.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rosa H.
Enterprise, 500+ employees
“Better than printed handouts
Pros
What I really like is how everything gets organized. All my courses are right there for quick access. It's convenient being able to jump into any class and find all the materials my professors have uploaded rather than dealing with printed handouts or scattered resources.
Cons
The interface can be pretty confusing when you're just starting out and figuring out where everything is takes some getting used to. Each instructor organizes there materials differently which makes it even harder to find what your looking for consistently.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Enterprise, 500+ employees
“Organizes my work
Pros
All my classes and assignments are right there together which makes staying organized so much easier.
Cons
Sometimes instructors don't grade assignments promptly so my gradebook doesn't show my actual current standing in the class.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Can't mark my progress
Pros
The folder organization is really tidy and makes everything easy to find. The calendar feature is super helpful since I can filter to see just specific classes or view everything at once.
Cons
I wish there was a way to check off completed assignments as I work through them. Having some kind of progress tracking system would be really helpful for staying organized.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Mid Market, 51-100 employees
“Simple to teach
Pros
Simple to learn and just as easy to train others on
Cons
I've been running into issues with quizzes and PDF files not working properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Tricky for New Users
Pros
Provides structure to course work. Once content gets uploaded, finding your way around the class page is not hard.
Cons
Finding your way around as a new user is really confusing. There's way too much text crammed on the homepage right when you log in, making it hard to locate your courses and assignments. The navigation feels cluttered and it takes forever to figure out where everything is organized.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Assaf Y.
Enterprise, 500+ employees
“WIKI doesn't work the way it should
Pros
Having access to the essential tools and resources needed to deliver courses online is a plus. The platform provides what's necessary to get started with virtual teaching without complexity.
Cons
One thing that really bugs me is how the WIKI feature functions, it just doesn't work the way you'd expect it to.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Small Business, 11-50 employees
“Complicated interface
Pros
I don't have anything positive to say. The interface could definitely use a visual refresh as it feels outdated and awkward.
Cons
The interface is complex and can be confusing, especially when you're trying to find specific features quickly.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
5
Functionality
4
Stephanie D.
Enterprise, 500+ employees
“hard to download on mobile version
Pros
It's quite user friendly and I can quickly pull up whatever data I need.
Cons
Mobile app makes downloading files a real pain to deal with.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Anonymous
Mid Market, 101-500 employees
“Simpler than alternatives
Pros
its easier to use compared to Canvas and Moodle.
Cons
i can't think of any real issues with this platform. Just wish my current workplace would actually implement it
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10