Total 530 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

39%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

R

Rahael

Higher Education, 51-100 employees

More than a year

5.0
December 2018

Wonderful online platform!

Pros

Its effortless to use Blackboard for daily learning and information sharing requiring no prior training or experience.

Cons

Some functional difficulties arise but are easily resolved with problem-solving instructions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

4.0
December 2018

Good but can be better

Pros

The integration of multiple tools within Blackboard streamlines management eliminating the need for managing multiple URLs and passwords.

Cons

The grade centers view by student can be cumbersome especially as the number of assessments increases.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

M

Myca

Philanthropy, 101-500 employees

More than a year

4.0
December 2018

Great Tool for Learning

Pros

Throughout graduate school Blackboard facilitated easy collaboration among students and teachers offering a relatively user-friendly interface.

Cons

Glitches sometimes interfere with assignment submissions causing uncertainty about their cause.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

K

Kenatu

Higher Education, 1-10 employees

More than a year

4.0
December 2018

Hammer To Swat a Fly

Pros

Blackboard impresses with its feature-rich functionality including breakout rooms and clickable rubrics enhancing the learning experience.

Cons

The grading systems granularity can adversely affect student grades and embedding independent content can be challenging.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

5

Functionality

8

A

Amy

Higher Education, 1-10 employees

More than a year

3.0
December 2018

Not a top-notch product

Pros

With Blackboard I appreciate being able to track my grades without constantly bothering professors for updates.

Cons

Accessing grades and submitted content has become more difficult recently requiring specific steps for tasks like quiz result viewing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

D

Diane

Construction, 1-10 employees

More than a year

5.0
December 2018

Future of Communication

Pros

The communication between professors and students on Blackboard fosters clarity in projects and expectations enhancing the college experience.

Cons

Improved mobile app and text alerts would enhance user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

2.0
December 2018

seemingly popular but surprisingly clunky

Pros

While I cant praise Blackboard extensively I find it a reliable platform with rare outages affecting critical functions.

Cons

The reporting features excel on the back-end but the front-end user experience lacks polish and often requires professional assistance.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

4

Functionality

6

N

Noah

Accounting, 500+ employees

More than a year

5.0
December 2018

Blackboard, for all your training needs

Pros

Blackboards user-friendly interface and easy navigation make it highly useful particularly for compliance and sales training needs.

Cons

I have no complaints about Blackboard; its perfect and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LM

Larry M.

Enterprise, 500+ employees

3.0
November 2018

Adaptable tool but Outdated interface

Pros

The flexibility here is incredible. I can build my course structure and grading exactly how I want it. Setting up automated deployment and conclusion dates is simple or I can just stick with standard semester timing and not worry about it. Love that finished courses get saved to the corporate drive or can be exported for my own records. Announcements go out instantly both online and through email and linking relevant files to them is super easy.

Cons

The interface feels backwards and takes forever to learn. There's no visual guidance whatsoever and it feels like something from the 90s. Every time I need to activate or customize a course, it's a nightmare because I always forget the exact steps. And trust me, it's a whole journey through endless nested menus like those old phone settings. Everything should be right there visually, not buried in some expanding tree format that makes no sense!

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

7

MJHP

Md. Jubaer Hossain P.

Enterprise, 500+ employees

5.0
November 2018

Centralized solution

Pros

The way it brings everything together on one platform is really impressive. Nothing feels cluttered or confusing. The web interface is clean. You don't need any background knowledge to figure it out. It's perfect for keeping students in the loop about their class progress. As a PhD student who also TAs, I can track my own coursework while managing the labs I teach. Being able to notify students and handle grading all in one place is convenient. Plus, the security features give me peace of mind.

Cons

Nothing really bothers me about this platform. The Android app's interface could use some work though as it feels a bit heavy compared to the web version. Also, when I export student grades to a spreadsheet, the formatting gets pretty messy and I have to clean it up manually. But these are minor issues that don't really affect my daily use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

4.0
November 2018

Perfect for us!

Pros

As an administrative assistant, this has been perfect for managing our department's students and program. I can easily add or remove students when things change and reach everyone in the program at once. Adding other admin users is easy too, which lets all the interested parties post announcements.

Cons

Copy and paste functionality is frustrating since the formatting gets really wonky and you don't notice the problems until after posting. The PDF link insertion process is clunky, I have to upload a jpeg of the flyer instead and put links somewhere else. Also annoying that links need to be manually embedded rather than auto-linking.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

KM

Katherine M.

Mid Market, 101-500 employees

5.0
November 2018

Access to syllabus

Pros

I appreciate how instructors can post digital assignments and reach out through announcements. Having constant access to the syllabus outside of class is very convenient for reference.

Cons

The external links for articles and assignments break pretty often giving me access denied errors when I try to open them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

5.0
November 2018

Simple way to share course materials

Pros

I find it simple to access my classes and the organization makes it simple for instructors to share course materials.

Cons

It occasionally glitches and there's no text-to-speech accessibility option available.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NH

Nicolas H.

Mid Market, 51-100 employees

3.0
November 2018

Occasional bugs in updates

Pros

I've been working with this platform since version 5 and the constant updates and improvements really show. The interface is user-friendly for both students and instructors to pick up quickly. What I really appreciate is having so many options at my fingertips including creating blogs, journals, wikis and discussion boards all in one centralized location makes course management much more efficient.

Cons

Updates can be a bit of a rollercoaster. They push them out frequently but sometimes a new release introduces bugs that require yet another patch to resolve.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Mid Market, 101-500 employees

3.0
November 2018

Well laid out

Pros

The interface is well laid out and everything feels logically organized. Sure, there are some extra features I don't need but you can easily disable those. I'm not as tech-savvy as I once was yet even through multiple updates, it hasn't become too complicated for me to handle. What I really appreciate is how well it adapts to different classroom setups whether I'm in a computer lab or a regular room without computers. Students can follow along on their phones or tablets when computers aren't available which makes things so much smoother for everyone.

Cons

I really wish there was more flexibility when it comes to saving and downloading materials. Take my announcements for instance, that's where I put all my overview and lesson plans for each class. It would be helpful if I could bulk download all of these at once as a Word document so I could save them, make small tweaks and reuse them in future semesters.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

RH

Rosa H.

Enterprise, 500+ employees

4.0
October 2018

Helps colleges structure material

Pros

Nice how educational institutions can leverage this platform to structure their content and deliver instruction effectively whether classes are online or face-to-face. Being able to check due dates, grades and other important information through one system is really convenient.

Cons

Can feel pretty overwhelming when you're just starting out. Figuring out where everything is and how each course is organized takes some getting used to. That said, the benefits definitely outweigh these initial hurdles.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RH

Rosa H.

Enterprise, 500+ employees

5.0
October 2018

Better than printed handouts

Pros

What I really like is how everything gets organized. All my courses are right there for quick access. It's convenient being able to jump into any class and find all the materials my professors have uploaded rather than dealing with printed handouts or scattered resources.

Cons

The interface can be pretty confusing when you're just starting out and figuring out where everything is takes some getting used to. Each instructor organizes there materials differently which makes it even harder to find what your looking for consistently.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Enterprise, 500+ employees

5.0
October 2018

Organizes my work

Pros

All my classes and assignments are right there together which makes staying organized so much easier.

Cons

Sometimes instructors don't grade assignments promptly so my gradebook doesn't show my actual current standing in the class.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

3.0
October 2018

Can't mark my progress

Pros

The folder organization is really tidy and makes everything easy to find. The calendar feature is super helpful since I can filter to see just specific classes or view everything at once.

Cons

I wish there was a way to check off completed assignments as I work through them. Having some kind of progress tracking system would be really helpful for staying organized.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

5.0
October 2018

Simple to teach

Pros

Simple to learn and just as easy to train others on

Cons

I've been running into issues with quizzes and PDF files not working properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10