Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

S

Samantha

Not Specified, 11-50 employees

More than a year

5.0
February 2019

Blackboard is great learning platform

Pros

Blackboard significantly streamlines online classes by providing easy access to grades assignments and class schedules enhancing convenience.

Cons

Sometimes updates dont reflect promptly requiring a logout-login cycle to view changes.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Anne

Not Specified, 51-100 employees

Less than 6 months

1.0
February 2019

Used for online class

Pros

The only positive aspect of Blackboard for me was the ability to view my class scores.

Cons

I found Blackboard to be unfriendly and not very functional. Though it displayed grades updates were inconsistent.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

C

Constance

Not Specified, 11-50 employees

More than a year

5.0
February 2019

Blackboard for School

Pros

Blackboard is widely used by colleges for online students like me and I find it fairly user-friendly.

Cons

Apart from occasional user errors causing glitchy displays I have no significant issues with Blackboard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicholas

Higher Education, 500+ employees

More than a year

5.0
February 2019

Awesome

Pros

My Biotech students in Durban South Africa utilize Blackboard for our Saturday classes finding it supportive amidst their busy lives.

Cons

Updating content annually is easy with the app but communication with Android devices could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

danielle

Not Specified, 500+ employees

More than a year

5.0
February 2019

Great for course reviews and grades

Pros

Blackboard stands out as the easiest platform for checking grades receiving assignment feedback and interacting with classmates.

Cons

Blackboard can be slow and prone to freezing. Accessing it via Google may help and the grades tab may act up due to high usage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mariya

Primary/Secondary Education, 500+ employees

More than a year

4.0
February 2019

Blackboard Notifications

Pros

I find Blackboard convenient for accessing grades and assignments from instructors especially after becoming familiar with its system.

Cons

Recently Blackboard has bombarded me with repeated phone and email notifications even after contacting instructors about the issue.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

A

Abraham

Management Consulting, 1-10 employees

More than a year

4.0
February 2019

Once a student, now a teacher

Pros

Blackboard Learn offers an excellent feature-rich environment akin to a virtual university with an intuitive interface and continuous feature updates benefiting both students and teachers.

Cons

While new features are regularly added they sometimes clutter the interface making it confusing for occasional users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

jm

Insurance, 1-10 employees

Less than 6 months

3.0
January 2019

It's ok

Pros

Blackboard offers easy readability with no distractions and hassle-free logins across various platforms.

Cons

The flow of work on Blackboard can be challenging to follow leading to uncertainty about the next steps.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

M

Mike

Higher Education, 500+ employees

More than a year

3.0
January 2019

Only as good as it's users.

Pros

As a standard in higher education Blackboard provides a deep toolkit for managing academics with a clean organization of home page notifications.

Cons

Some tools are hidden in sub-menus hindering usability and widespread adoption is crucial for its effectiveness.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

8

Functionality

6

J

Jasmine

Education Management, 500+ employees

Less than a year

4.0
January 2019

Receiving end of the design

Pros

I appreciate that my school district can customize the design of Blackboard to suit our communitys needs.

Cons

The design feels cluttered at times but customization options offered by my school district alleviate this issue.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

5

Functionality

6

A

Ankit

Computer Software, 51-100 employees

More than a year

3.0
January 2019

Decent software for Education Institutions

Pros

Blackboard serves as a comprehensive portal for academic resources featuring a robust grade tracking system for enhanced reporting.

Cons

The UI appears outdated lacking intuitive navigation and overcrowding the webpage with unnecessary information.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

6

C

Catherine

Not Specified, N/A employees

Less than a year

5.0
January 2019

Blackboard gives organizational learning a whole new aspect

Pros

The user-friendly layout of Blackboard enables efficient communication between educators and students with helpful task reminders.

Cons

Software slowdowns and glitches occasionally force premature submission of assignments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rochelle

Hospitality, 500+ employees

More than a year

4.0
January 2019

Fantastic Platform

Pros

Blackboard Learn excels in sharing information among learners and instructors serving as an effective online learning platform.

Cons

Certain features are not useful and the activities lack customization for better organization.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

M

MATILDA

Banking, 11-50 employees

More than a year

5.0
January 2019

Just Fantastic. Gets the Job done for me.

Pros

Blackboard offers a simple e-learning solution customizable and user-friendly with standout features like virtual classrooms and certification management.

Cons

While not perfect the software generally works well albeit with occasional sluggishness but I still recommend it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Sallie

Electrical/Electronic Manufacturing, 101-500 employees

More than a year

5.0
January 2019

Good Learning Platform

Pros

Blackboard Learn is a valuable learning platform praised for its user-friendly interface and knowledge-building capabilities.

Cons

While a good learning platform Blackboard lacks some features and needs further development to reach its full potential.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rahael

Primary/Secondary Education, 51-100 employees

More than a year

5.0
December 2018

Wonderful online platform!

Pros

Its effortless to use Blackboard for daily learning and information sharing requiring no prior training or experience.

Cons

Some functional difficulties arise but are easily resolved with problem-solving instructions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

4.0
December 2018

Good but can be better

Pros

The integration of multiple tools within Blackboard streamlines management eliminating the need for managing multiple URLs and passwords.

Cons

The grade centers view by student can be cumbersome especially as the number of assessments increases.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

M

Myca

Philanthropy, 101-500 employees

More than a year

4.0
December 2018

Great Tool for Learning

Pros

Throughout graduate school Blackboard facilitated easy collaboration among students and teachers offering a relatively user-friendly interface.

Cons

Glitches sometimes interfere with assignment submissions causing uncertainty about their cause.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

K

Kenatu

Primary/Secondary Education, 1-10 employees

More than a year

4.0
December 2018

Hammer To Swat a Fly

Pros

Blackboard impresses with its feature-rich functionality including breakout rooms and clickable rubrics enhancing the learning experience.

Cons

The grading systems granularity can adversely affect student grades and embedding independent content can be challenging.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

5

Functionality

8

A

Amy

Primary/Secondary Education, 1-10 employees

More than a year

3.0
December 2018

Not a top-notch product

Pros

With Blackboard I appreciate being able to track my grades without constantly bothering professors for updates.

Cons

Accessing grades and submitted content has become more difficult recently requiring specific steps for tasks like quiz result viewing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6