Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Samantha
Not Specified, 11-50 employees
More than a year
“Blackboard is great learning platform
Pros
Blackboard significantly streamlines online classes by providing easy access to grades assignments and class schedules enhancing convenience.
Cons
Sometimes updates dont reflect promptly requiring a logout-login cycle to view changes.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Anne
Not Specified, 51-100 employees
Less than 6 months
“Used for online class
Pros
The only positive aspect of Blackboard for me was the ability to view my class scores.
Cons
I found Blackboard to be unfriendly and not very functional. Though it displayed grades updates were inconsistent.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Constance
Not Specified, 11-50 employees
More than a year
“Blackboard for School
Pros
Blackboard is widely used by colleges for online students like me and I find it fairly user-friendly.
Cons
Apart from occasional user errors causing glitchy displays I have no significant issues with Blackboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicholas
Higher Education, 500+ employees
More than a year
“Awesome
Pros
My Biotech students in Durban South Africa utilize Blackboard for our Saturday classes finding it supportive amidst their busy lives.
Cons
Updating content annually is easy with the app but communication with Android devices could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
danielle
Not Specified, 500+ employees
More than a year
“Great for course reviews and grades
Pros
Blackboard stands out as the easiest platform for checking grades receiving assignment feedback and interacting with classmates.
Cons
Blackboard can be slow and prone to freezing. Accessing it via Google may help and the grades tab may act up due to high usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariya
Primary/Secondary Education, 500+ employees
More than a year
“Blackboard Notifications
Pros
I find Blackboard convenient for accessing grades and assignments from instructors especially after becoming familiar with its system.
Cons
Recently Blackboard has bombarded me with repeated phone and email notifications even after contacting instructors about the issue.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Abraham
Management Consulting, 1-10 employees
More than a year
“Once a student, now a teacher
Pros
Blackboard Learn offers an excellent feature-rich environment akin to a virtual university with an intuitive interface and continuous feature updates benefiting both students and teachers.
Cons
While new features are regularly added they sometimes clutter the interface making it confusing for occasional users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
jm
Insurance, 1-10 employees
Less than 6 months
“It's ok
Pros
Blackboard offers easy readability with no distractions and hassle-free logins across various platforms.
Cons
The flow of work on Blackboard can be challenging to follow leading to uncertainty about the next steps.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Mike
Higher Education, 500+ employees
More than a year
“Only as good as it's users.
Pros
As a standard in higher education Blackboard provides a deep toolkit for managing academics with a clean organization of home page notifications.
Cons
Some tools are hidden in sub-menus hindering usability and widespread adoption is crucial for its effectiveness.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
Jasmine
Education Management, 500+ employees
Less than a year
“Receiving end of the design
Pros
I appreciate that my school district can customize the design of Blackboard to suit our communitys needs.
Cons
The design feels cluttered at times but customization options offered by my school district alleviate this issue.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
5
Functionality
6
Ankit
Computer Software, 51-100 employees
More than a year
“Decent software for Education Institutions
Pros
Blackboard serves as a comprehensive portal for academic resources featuring a robust grade tracking system for enhanced reporting.
Cons
The UI appears outdated lacking intuitive navigation and overcrowding the webpage with unnecessary information.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
6
Catherine
Not Specified, N/A employees
Less than a year
“Blackboard gives organizational learning a whole new aspect
Pros
The user-friendly layout of Blackboard enables efficient communication between educators and students with helpful task reminders.
Cons
Software slowdowns and glitches occasionally force premature submission of assignments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rochelle
Hospitality, 500+ employees
More than a year
“Fantastic Platform
Pros
Blackboard Learn excels in sharing information among learners and instructors serving as an effective online learning platform.
Cons
Certain features are not useful and the activities lack customization for better organization.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
MATILDA
Banking, 11-50 employees
More than a year
“Just Fantastic. Gets the Job done for me.
Pros
Blackboard offers a simple e-learning solution customizable and user-friendly with standout features like virtual classrooms and certification management.
Cons
While not perfect the software generally works well albeit with occasional sluggishness but I still recommend it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sallie
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
“Good Learning Platform
Pros
Blackboard Learn is a valuable learning platform praised for its user-friendly interface and knowledge-building capabilities.
Cons
While a good learning platform Blackboard lacks some features and needs further development to reach its full potential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rahael
Primary/Secondary Education, 51-100 employees
More than a year
“Wonderful online platform!
Pros
Its effortless to use Blackboard for daily learning and information sharing requiring no prior training or experience.
Cons
Some functional difficulties arise but are easily resolved with problem-solving instructions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
“Good but can be better
Pros
The integration of multiple tools within Blackboard streamlines management eliminating the need for managing multiple URLs and passwords.
Cons
The grade centers view by student can be cumbersome especially as the number of assessments increases.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Myca
Philanthropy, 101-500 employees
More than a year
“Great Tool for Learning
Pros
Throughout graduate school Blackboard facilitated easy collaboration among students and teachers offering a relatively user-friendly interface.
Cons
Glitches sometimes interfere with assignment submissions causing uncertainty about their cause.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Kenatu
Primary/Secondary Education, 1-10 employees
More than a year
“Hammer To Swat a Fly
Pros
Blackboard impresses with its feature-rich functionality including breakout rooms and clickable rubrics enhancing the learning experience.
Cons
The grading systems granularity can adversely affect student grades and embedding independent content can be challenging.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
5
Functionality
8
Amy
Primary/Secondary Education, 1-10 employees
More than a year
“Not a top-notch product
Pros
With Blackboard I appreciate being able to track my grades without constantly bothering professors for updates.
Cons
Accessing grades and submitted content has become more difficult recently requiring specific steps for tasks like quiz result viewing.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6