Ari
Education Management, 51-100 employees
Less than a year
“Simple for making announcements”
Pros
One thing I like is that making announcements and using the various features is a simple process.
Cons
Deleting content involves too many steps which confuses me at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
David
Education Management, 500+ employees
More than a year
“easy to get to department sites”
Pros
Getting to different department sites is easy and hassle free. Plus we can find exactly what we need without any trouble.
Cons
The data storage and collaboration features were pretty limited and I find them difficult to navigate which made teamwork and file management more challenging than it should have been.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Li
Higher Education, 500+ employees
More than a year
“Highly functional and well-designed”
Pros
The platform is highly functional and feels like it was carefully designed with both students and instructors in mind.
Cons
Well the interface is not always visually appealing, particularly when typing responses or using the mobile version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Roger
Higher Education, 500+ employees
More than a year
“excellent at organizing online classes but needs more updates”
Pros
Blackboard was excellent at organizing online classes though sometimes it was difficult to locate specific content.
Cons
We had some problems but that was because our organization experienced too many university-wide system outages.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Sam
Education, E-Learning, 500+ employees
More than a year
“Perfect for routine use”
Pros
I find Blackboard Learn really easy to use, whether I'm teaching or studying. It's simple and smooth, making everything run smoothly.
Cons
Sometimes, I need to click four or five times to reach my destination.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brian
Education, E-Learning, 51-100 employees
More than a year
“Blackboard: may not be the best choice”
Pros
Blackboard Learn is quite user-friendly and easy to get started with. It feels familiar to most students and professors.
Cons
I did not like the limitations on customizing course features, like colors and the clunky user interface.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Michael
Education, E-Learning, 51-100 employees
More than a year
“Challenging at first, but now very easy”
Pros
I admit I struggled with Blackboard when I first come across it in 2015, but I have come to see it as reliable and relatively simple it is. Everything makes sense, navigation is easy and the system handles grading accurately while storing information for as long as needed to verify submissions and grades.
Cons
My biggest issue was being suddenly switched to Blackboard after only using Moodle. My school offered group training and I attended several help sessions. Although the systems differ I find Blackboard to be superior in every way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenna
Education, E-Learning, 11-50 employees
Less than a year
“Using blackboard daily”
Pros
It is super easy to use. Posting assignments, joining discussions and accessing materials is all smooth and simple.
Cons
I did not have any issues with the program itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Customer Service, 11-50 employees
Less than 6 months
“Amazing experience with blackboard!”
Pros
I love everything about Blackboard Learn. I like being able to check my grades weekly and submit any late items. Plus, I can easily reach out to my teacher whenever I need help.
Cons
Occasionally, it would freeze or log me out if I was not active in my session but other than that I love it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jocelyn
Education, E-Learning, 500+ employees
More than a year
“Key to my success”
Pros
I used Blackboard the most to get updates on grades, curriculum changes and other announcements from the faculty. It made navigating individual courses easier, especially when I needed to miss class. Over my four years of college, Blackboard was essential for my success.
Cons
I think the main drawback of Blackboard Learn is its aesthetics. Compared to other learning management systems like Canvas, the Blackboard Learn interface feels a bit outdated. However despite this main con, it was an overall fantastic tool during my undergraduate education.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cooper
Healthcare, 500+ employees
More than a year
“Smooth and clean interface”
Pros
I like Blackboard's layout—it's crisp and clean, which makes it easy to use. It's improved a lot over time and just keeps getting better.
Cons
I felt like there was something missing that I could not quite identify, but overall its such a great product!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Higher Education, 101-500 employees
More than a year
“very flexible product”
Pros
I really appreciate the flexibility Blackboard gives me to update information and make changes to coursework. If a student submits an assignment incorrectly, I can reset it for just that student without impacting the entire class. It makes things so much easier to manage!
Cons
With more people using mobile devices, Blackboard really needs to improve its mobile-friendliness. Some screens, like the gradebook, don't work as well on devices like iPads and have limited functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Erin
Education, E-Learning, 500+ employees
More than a year
“Must-have tool for my university”
Pros
I find Blackboard great for bringing everything I need into one easy-to-access and navigate platform. It keeps everything organized and simple to find!
Cons
Nothing specific, except for the occasional updates that are necessary but make me annoyed at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mickey
Computer Software, 11-50 employees
More than a year
“Handy tool for managing courses”
Pros
Blackboard has a clear and easy-to-use interface, making it simple to access all the course information I need.
Cons
One thing I've noticed is that sometimes files won't upload, which can be a big issue. It's usually due to system glitches or unsupported file formats.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Misty
E-Learning, 500+ employees
More than a year
“Good solution”
Pros
The platform's user-friendliness is clear, whether I'm using it during classroom sessions or accessing it remotely. It's easy to use in both settings.
Cons
The messaging service wasn't always reliable for communication. It didn't work as smoothly as expected at times.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 1-10 employees
More than a year
“Helpful tool for students”
Pros
It is super easy to use, which is why so many college students love it. Plus, it lets you communicate with professors in real-time, making it even more convenient.
Cons
I found nothing to dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Marti
E-Learning, 101-500 employees
More than a year
“Fair, but can Improve”
Pros
Blackboard Learn has a great feature that easily integrates different apps and learning platforms into the LMS, making everything more streamlined.
Cons
It doesn't have the most interactive interface. It can be a bit tricky to use at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Angelica
Health, Wellness and Fitness, 1-10 employees
More than a year
“Improving online learning environments”
Pros
The platform excels in organizing content ensuring mobile accessibility and maintaining a secure learning environment.
Cons
A concern I have is the platform's cost, especially when compared to other learning platforms. On top of that, it can feel a bit complicated when you're first getting started.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Frequently replaced, but still valuable”
Pros
Even though many are switching from Blackboard to D3L/Brightspace, Blackboard still has a lot of advantages. Its user-friendly interface and the key feature, Blackboard UltraCollaborate were especially important during the pandemic for remote learning.
Cons
One issue I've run into is that it sometimes deletes older classes without notifying the professor, which makes it harder to use or reuse past materials.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Rachel
Education Management, 500+ employees
More than a year
“Tool that pays off”
Pros
It is a well-designed platform that's super easy to navigate for both admins and students. The way it’s set up makes it simple to access things like lecture notes, grades, and messages from admins. After trying out other learning management systems, Blackboard Learn is definitely my top choice.
Cons
Blackboard turned out to be more expensive than other options, so our organization decided to switch tools because of cost concerns.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
6