Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

B

Brian

Education Management, 51-100 employees

More than a year

3.0
July 2024

Blackboard: may not be the best choice

Pros

Blackboard Learn is quite user-friendly and easy to get started with. It feels familiar to most students and professors.

Cons

I did not like the limitations on customizing course features, like colors and the clunky user interface.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

M

Michael

Education Management, 51-100 employees

More than a year

5.0
June 2024

Challenging at first, but now very easy

Pros

I admit I struggled with Blackboard when I first come across it in 2015, but I have come to see it as reliable and relatively simple it is. Everything makes sense, navigation is easy and the system handles grading accurately while storing information for as long as needed to verify submissions and grades.

Cons

My biggest issue was being suddenly switched to Blackboard after only using Moodle. My school offered group training and I attended several help sessions. Although the systems differ I find Blackboard to be superior in every way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jenna

Education Management, 11-50 employees

Less than a year

5.0
June 2024

Using blackboard daily

Pros

It is super easy to use. Posting assignments, joining discussions and accessing materials is all smooth and simple.

Cons

I did not have any issues with the program itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jasmine

Consumer Services, 11-50 employees

Less than 6 months

5.0
May 2024

Amazing experience with blackboard!

Pros

I love everything about Blackboard Learn. I like being able to check my grades weekly and submit any late items. Plus, I can easily reach out to my teacher whenever I need help.

Cons

Occasionally, it would freeze or log me out if I was not active in my session but other than that I love it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jocelyn

E-Learning, 500+ employees

More than a year

4.0
April 2024

Key to my success

Pros

I used Blackboard the most to get updates on grades, curriculum changes and other announcements from the faculty. It made navigating individual courses easier, especially when I needed to miss class. Over my four years of college, Blackboard was essential for my success.

Cons

I think the main drawback of Blackboard Learn is its aesthetics. Compared to other learning management systems like Canvas, the Blackboard Learn interface feels a bit outdated. However despite this main con, it was an overall fantastic tool during my undergraduate education.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

C

Cooper

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
March 2024

Smooth and clean interface

Pros

I like Blackboard's layout—it's crisp and clean, which makes it easy to use. It's improved a lot over time and just keeps getting better.

Cons

I felt like there was something missing that I could not quite identify, but overall its such a great product!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Higher Education, 101-500 employees

More than a year

4.0
February 2024

very flexible product

Pros

I really appreciate the flexibility Blackboard gives me to update information and make changes to coursework. If a student submits an assignment incorrectly, I can reset it for just that student without impacting the entire class. It makes things so much easier to manage!

Cons

With more people using mobile devices, Blackboard really needs to improve its mobile-friendliness. Some screens, like the gradebook, don't work as well on devices like iPads and have limited functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

E

Erin

E-Learning, 500+ employees

More than a year

5.0
January 2024

Must-have tool for my university

Pros

I find Blackboard great for bringing everything I need into one easy-to-access and navigate platform. It keeps everything organized and simple to find!

Cons

Nothing specific, except for the occasional updates that are necessary but make me annoyed at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mickey

Computer Software, 11-50 employees

More than a year

4.0
December 2023

Handy tool for managing courses

Pros

Blackboard has a clear and easy-to-use interface, making it simple to access all the course information I need.

Cons

One thing I've noticed is that sometimes files won't upload, which can be a big issue. It's usually due to system glitches or unsupported file formats.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

M

Misty

E-Learning, 500+ employees

More than a year

3.0
November 2023

Good solution

Pros

The platform's user-friendliness is clear, whether I'm using it during classroom sessions or accessing it remotely. It's easy to use in both settings.

Cons

The messaging service wasn't always reliable for communication. It didn't work as smoothly as expected at times.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
November 2023

Helpful tool for students

Pros

It is super easy to use, which is why so many college students love it. Plus, it lets you communicate with professors in real-time, making it even more convenient.

Cons

I found nothing to dislike about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

M

Marti

E-Learning, 101-500 employees

More than a year

3.0
November 2023

Fair, but can Improve

Pros

Blackboard Learn has a great feature that easily integrates different apps and learning platforms into the LMS, making everything more streamlined.

Cons

It doesn't have the most interactive interface. It can be a bit tricky to use at times.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

A

Angelica

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
November 2023

Improving online learning environments

Pros

The platform excels in organizing content ensuring mobile accessibility and maintaining a secure learning environment.

Cons

A concern I have is the platform's cost, especially when compared to other learning platforms. On top of that, it can feel a bit complicated when you're first getting started.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

Frequently replaced, but still valuable

Pros

Even though many are switching from Blackboard to D3L/Brightspace, Blackboard still has a lot of advantages. Its user-friendly interface and the key feature, Blackboard UltraCollaborate were especially important during the pandemic for remote learning.

Cons

One issue I've run into is that it sometimes deletes older classes without notifying the professor, which makes it harder to use or reuse past materials.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

R

Rachel

Education Management, 500+ employees

More than a year

5.0
October 2023

Tool that pays off

Pros

It is a well-designed platform that's super easy to navigate for both admins and students. The way it’s set up makes it simple to access things like lecture notes, grades, and messages from admins. After trying out other learning management systems, Blackboard Learn is definitely my top choice.

Cons

Blackboard turned out to be more expensive than other options, so our organization decided to switch tools because of cost concerns.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

6

S

Steven

Medical Devices, 51-100 employees

5.0
September 2023

Blackboard's role in my college success

Pros

Blackboard Learn has played a pivotal role in enhancing my college experience. It serves as an invaluable tool for universities nationwide, reducing the burden of paperwork through online assignments that automatically grade themselves, providing students with instant feedback. The ease of use of Blackboard benefits both students and professors, simplifying the management of college courses. It offers flexibility in formatting and facilitates productive discussions between professors and students through features like the discussion board.

Cons

During my freshman year in college, my university had just begun using Blackboard, leading to a slight learning curve for professors. They requested patience as they familiarized themselves with the platform. While this initial adjustment period was understandable, in subsequent years, professors had a firm grasp of the program, and such issues were no longer a concern.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

K

Katie

Individual & Family Services, 51-100 employees

3.0
September 2023

Blackboard needs updates

Pros

I found it super easy to create tests and grades and grading them was simple. The layout was clear and easy to use, which made everything easy to find and use.

Cons

The platform looks pretty outdated and could definitely use a cleaner, more modern design to make it easier to use.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

F

Fernando

Electrical/Electronic Manufacturing, 1-10 employees

4.0
September 2023

All-in-one learning management system

Pros

One of the standout features I love about this app is its discussion forum, which makes it easy to have meaningful conversations on various topics. It also has a gradebook function that simplifies grading and lets me track my progress throughout the course.

Cons

At times the platform experiences sluggishness and technical glitches affecting the user experience.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

N

Nisarg

Construction, 101-500 employees

5.0
August 2023

Easy to use and userfriendly platform

Pros

Blackboard Learn makes online learning manageable with its key features offering an impressive virtual classroom and robust assignmenttest tools.

Cons

Occasionally the platform experiences slow loading times or lags when many students simultaneously access it for activities like tests or group work.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

B

Bethany

Accounting, 1-10 employees

5.0
August 2023

Used as a Student

Pros

All of my online college courses were hosted on Blackboard streamlining access to assessments and feedback from various courses.

Cons

Using the back button during a quiz sometimes inadvertently ended the quiz.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9