Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Enterprise, 500+ employees
“great file notifications & time-limited access
Pros
Getting notified when course files are uploaded is a plus as it keeps me in the loop without having to constantly check. The time-limited file availability feature is brilliant too, letting me control exactly when students can access materials and for how long.
Cons
Setting up columns in the grade center gets pretty confusing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Mid Market, 101-500 employees
“So many helpful features
Pros
Blackboard offers a user-friendly interface that makes using it simple and packs in plenty of helpful features that actually work well together.
Cons
Sometimes finding your way around the interface feels unnecessarily complicated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Enterprise, 500+ employees
“smooth upload and download
Pros
I appreciate being able to download and upload documents smoothly. It's great that files keep their original formatting intact.
Cons
I don't have many complaints. The main issue was when the system went down for maintenance, it was pretty inconvenient not being able to access anything during those times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anisha J.
Enterprise, 500+ employees
“Perfectly organized but sluggish and outdated
Pros
Incredible how everything is laid out so you can find course materials easily. Getting alerts whenever there's new activity keeps me in the loop. The way content gets broken down into clear sections makes sense and the whole structure for organizing coursework just works well for me.
Cons
The interface looks really outdated and feels like it hasn't been refreshed in years, definitely needs a modern makeover. Performance is pretty sluggish too, which gets frustrating. Their mobile app is honestly awful and I'd skip downloading it entirely.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
6
Anonymous
Enterprise, 500+ employees
“love the ability to mail everyone with one click
Pros
This tool makes sharing information with students really easy. Creating folders and uploading different file types keeps my courses well-organized. Being able to email everyone enrolled in a course with just one click saves me tons of time.
Cons
Videocasting through this platform could definitely be more easy and the process feels unnecessarily complicated right now.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Mid Market, 51-100 employees
“Frequent maintenance downtime is annoying
Pros
It's easy to use and everything feels well-structured and manageable.
Cons
The frequent maintenance downtime really gets in the way, especially when I'm working against tight deadlines and can't afford interruptions.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Enterprise, 500+ employees
“Convenient to use from home
Pros
The online classes were really well-structured and I found it super easy to get around and use everything from my home setup.
Cons
Video functionality from instructors needs work, though I'm not sure if this feature was always available on the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Enterprise, 500+ employees
“Certain features don't work on phone
Pros
The grade center makes organizing assignments simple and I love how it handles weighted grade calculations at term's end. It simplifies my grading workflow since I can enter scores as I go and just calculate everything before final submission.
Cons
I've noticed that when I'm using this on my phone instead of my computer, certain features don't load properly like viewing grades. It's frustrating since these are exactly the things I'd want to check while I'm out and about rather than having to wait until I'm back at my desk.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Enterprise, 500+ employees
“everything we need!!
Pros
Covers pretty much everything both students and professors need for their daily tasks.
Cons
The chat feature could use some work. My professor relied on Piazza for discussions but stuck with this for everything else.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Mid Market, 51-100 employees
“Can effortlessly manage multiple courses
Pros
Over the past few years, I've watched this platform evolve significantly with new features like blogs, fewer bugs and a solid mobile app. I've relied on it for most of my courses and the grading interface has become a real time-saver. Managing multiple courses is effortless now. Uploading assignments, communicating with students and fellow instructors, plus sending mass emails to users all happens seamlessly.
Cons
The interface can be pretty confusing at times. Blue text doesn't always make it clear that something's clickable, which trips me up. The mobile app is also annoying since it forces you to sign in every single time, gets really frustrating when youre just trying to quickly check something.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Abir M.
Mid Market, 51-100 employees
“Such a timesaver
Pros
I really appreciate how I can download and upload Excel files with grades directly and it saves so much time. Getting statistics for tests and homework with just one click is incredibly convenient and makes tracking student performance much easier.
Cons
Doesn't let me export grades to our registration platform, which is really frustrating. Also, there's quite a steep learning curve when your getting started.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Mid Market, 101-500 employees
“Engaging interface
Pros
The interface is really interactive and keeps everything well-organized. I appreciate how simple it is and makes things smooth for both regular users and administrators alike.
Cons
Sometimes it can be slow to load, though that might be a server issue on there end.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Mid Market, 51-100 employees
“not-user friendly
Pros
It has a tidy look.
Cons
It's not the simplest tool out there. I actually had a tough time getting it to sync with my existing content.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Shannon B.
Small Business, 11-50 employees
“Convenient overall
Pros
Once I figured out the setup, everything was pretty convenient and well-organized across different classes.
Cons
Getting to grades and discussion boards wasn't easy and moving between different classes felt hard.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Liara M.
Mid Market, 101-500 employees
“user friendly interface
Pros
Its quite easy to use. I'm pretty tech-savvy and I find the interface friendly most of the time.
Cons
Sometimes instructors organize files in folders that don't seem like the most logical spots but once you locate what your looking for, it gets simple.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mark W.
Enterprise, 500+ employees
“Logical design
Pros
I really appreciate how this platform brings all my educational resources together in one convenient spot. Whether I'm managing work-related tasks or university coursework, everything stays organized. The layout is thoughtfully designed with clear sections for different purposes and group collaboration has become much more easy for me.
Cons
The platform has way too many glitches that drive me crazy. Uploading different file formats is a real pain and the constant crashes mean I lose my work all the time since nothing gets saved automatically.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
6
Seth J.
Enterprise, 500+ employees
“Switched due to constant downtime
Pros
It is simple to handle for the most part. Feels consistent all the way through. The gradebook functionality works smoothly and I find the student messaging and file management features just as reliable as other LMS platforms I've worked with.
Cons
Customization options are pretty limited from what I could tell. The quiz features only really support multiple choice questions, which gets restrictive when you want more variety. What really frustrated me was the frequent downtime during our busiest times of the year, that's actually why we ended up switching to Canvas.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Gary V.
Enterprise, 500+ employees
“Can access from anywhere
Pros
Being able to access assignments and quizzes from any location with an internet connection is nice. The instructions from professors are easy to follow and notifications arrive directly in my inbox.
Cons
The interface isn't very attractive and took me longer than expected to learn. I needed help from a technical assistant to get completely comfortable with everything.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Mid Market, 51-100 employees
“helps me meet deadlines
Pros
Love how well-organized everything is here. My professors can break down lesson content into separate modules. Having the lesson materials right next to assignments is convenient. This setup makes it so much easier to stay on track and avoid missing any deadlines.
Cons
The only downside is how it looks. Pretty basic and industrial. Functionality-wise though, it does everything I need perfectly fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Justin W.
Mid Market, 101-500 employees
“Easy to add courses
Pros
Adding new courses and assignments is pretty simple with clear directions that make the process easy to follow.
Cons
Sometimes homework assignments don't update properly, which has frustrated both faculty and students.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8