softwareConfigio Reviews
50 Reviews
Overall Rating
4.7
50 Reviews
Rating Distribution
5
(38)
4
(11)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
50 Reviews
Rating Distribution
5
(38)
4
(11)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Started out great, but day-of service fell flat
Started out great, but day-of service fell flat
Pros
Setting up was easy. I had a fantastic experience with the sales and project management teams.
Cons
My experience with support was almost nonexistent, leading to numerous headaches.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mary
Non-Profit Organization Management, 11-50 employees
Less than a year
Nov 01, 2021
Lots of options
Lots of options
Pros
The software offers alot of features, customizable to suit our company's needs, and having everything integrated into one system is convenient.
Cons
Navigating the system proved to be challenging, and generating reports felt like an insurmountable task without a background in Computer Engineering.
Ease of use
5
Value for money
8
Customer Support
4
Functionality
5
Diane
Sports, 11-50 employees
Less than 6 months
Dec 03, 2019
Lots of features but customizing beyond that is difficult
Lots of features but customizing beyond that is difficult
Pros
While it enables us to manage event details effectively and customize the user experience, integrating with our services has proven to be challenging.
Cons
The UI customization primarily consists of navigating through hundreds of checkboxes, which isn't the most user-friendly interface.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Anonymous
Not Specified, 500+ employees
More than a year
Apr 06, 2019
Love this product - no other system gives you the flexibility and control
Love this product - no other system gives you the flexibility and control
Pros
Using it is a breeze, thanks to the tutorial videos. And when it comes to support, nothing beats their live assistance.
Cons
After a year of using it, we're completely satisfied and wouldn't change a thing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Non-Profit Organization Management, 1-10 employees
More than a year
Dec 05, 2018
Hard to learn, but worth it
Hard to learn, but worth it
Pros
We have been able to reach diverse users beyond our typical market, and the customer service has been exceptionally helpful.
Cons
I found it not very user-friendly, and the lack of a free trial was disappointing.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Michael
Research, 500+ employees
Less than 6 months
Dec 04, 2018
It's Good at What it Does
It's Good at What it Does
Pros
our team faced some challenges with configio but their customer support, in my opinion, deserves a perfect score. Ultimately, we chose Configio as our go-to e-commerce software for event registrations and shopping carts due to the array of tools they offer.
Cons
Although Configio has a steep learning curve, their knowledgeable and technical customer service representatives greatly facilitate the transition and learning process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, Not Specified employees
Less than 6 months
Jul 08, 2018
Very easy to use and Great customer service
Very easy to use and Great customer service
Pros
I appreciate its simplicity and the readily available customer service whenever I have a question.
Cons
Customizing tasks takes considerable time due to the abundance of options available, making it overwhelming to process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Patrick
Higher Education, N/A employees
Less than a year
Jun 13, 2018
9 month review of configio
9 month review of configio
Pros
Once you grasp the logic behind it, using the software becomes easy, although there are some limitations and the setup process can be time-consuming,it is an ongoing effort.
Cons
A step-by-step approach to building products and addressing various features would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
cathy
Not Specified, Not Specified employees
Free Trial
Jan 27, 2017
Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price
Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price
Pros
It offers everything I need to run my business efficiently ,all in one place, from order and event tracking to big data analysis and CRM.
Cons
Initially overwhelming, the system eventually reveals its user-friendly nature, making navigation intuitive after a few days of use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tina
Professional Training & Coaching, 1-10 employees
Less than 6 months
Jan 25, 2017
Perfect option for a small non-profit
Perfect option for a small non-profit
Pros
We have full control over our website content.
Cons
While some content editors are complex to figure out, the Customer Support team is always ready to assist.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Krysten
Non-Profit Organization Management, 1-10 employees
Less than 6 months
Jan 23, 2017
Configio: Our New Registration System
Configio: Our New Registration System
Pros
It offers online registration capabilities.
Cons
Managing numerous event product variations makes even simple changes challenging and time-consuming.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Lisa
Hospital & Health Care, 500+ employees
Less than 6 months
Jan 21, 2017
ProjectFUN
ProjectFUN
Pros
There are plenty of customizable options, and it is user-friendly.
Cons
Sometimes, the multitude of options can be overwhelming, and there are occasional random bugs. Also, organizing product deletion or archiving is not straightforward.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tiffany
Education Management, 51-100 employees
Less than a year
Jan 18, 2017
Configio Review
Configio Review
Pros
Cloning items with variations still requires too much effort, and newsletter creation can be cumbersome and prone to formatting issues.
Cons
Despite a few flaws, the system is well-designed.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
sean
Sports, 11-50 employees
More than a year
Jan 17, 2017
One Stop Software!
One Stop Software!
Pros
It serves as a one-stop solution for all our software needs at the company.
Cons
I believe improvements are necessary to enhance the software's user-friendliness. While handling numerous software components is already challenging, designing product forms should be more straightforward, almost like a step-by-step process, to cater to users of all skill levels.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Peter
Sports, 11-50 employees
More than a year
Jan 16, 2017
Customer support deserves 10+!
Customer support deserves 10+!
Pros
Over the three years with Configio, I have witnessed continuous improvements in user-friendliness, thanks to the dedicated customer support and development teams. They have been invaluable, even during critical issues at early hours. Configio's software has met all our camp needs, including complex tasks like online scheduling for hundreds of campers.
Cons
through the UI customization primarily involves dealing with hundreds of checkboxes, which is not an optimal interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Not Specified, Not Specified employees
Free Trial
Jan 15, 2017
Configio support team is terrific
Configio support team is terrific
Pros
Dealing with Configio's support team is always a pleasure. They are prompt, professional and always provide helpful insights into the system.
Cons
I rated it highly in all categories except Ease of Use as there is a learning curve due to the abundance of features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Not Specified, Not Specified employees
Free Trial
Jan 14, 2017
In Progress
In Progress
Pros
The software is highly flexible and delivers a great customer experience.
Cons
I dislike that all emails originate from one system email address. Tailoring emails to align better with my organization would be preferable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Hospitality, 500+ employees
Less than 6 months
Jan 13, 2017
They had a great solution for our complex class registration needs
They had a great solution for our complex class registration needs
Pros
It effectively handles every registration challenge we throw at it.
Cons
Learning the software takes time, but with excellent training and support, it becomes manageable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rhonda
Hospital & Health Care, 500+ employees
Less than a year
Jan 02, 2017
Configio norrthbay
Configio norrthbay
Pros
it is great, but I find the reports confusing. I prefer preset reports with customization options rather than having to create them all.
Cons
Despite encountering some limitations and facing a lengthy building process, it is an ongoing learning experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sherman
Not Specified, Not Specified employees
Free Trial
Jan 01, 2017
Flexible tool for managing large number of Unique events
Flexible tool for managing large number of Unique events
Pros
Its flexibility allowed us to consolidate all our events into one tool, saving money and meeting our needs effectively.
Cons
I seldom give top ratings across all categories, but Configio stands out exceptionally well in every aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Not Specified, Not Specified employees
Free Trial
Dec 09, 2016
Excellent Customer Service!!!!
Excellent Customer Service!!!!
Pros
Since starting with Configio, the training has been excellent, and the support, especially from Joe in Tech Support, has been consistently helpful,even when he was on vacation.
Cons
I can not think of any cons for Configio,it offers so much, and I discover new features every time I interact with it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kathie
Not Specified, Not Specified employees
Free Trial
Sep 21, 2016
All-in-One' robust platform with responsive customer service
All-in-One' robust platform with responsive customer service
Pros
I appreciate the responsive and friendly customer service, competitive pricing, and the company's commitment to meeting customer needs through customization and regular updates.
Cons
While the learning curve for Configio may seem daunting initially, its consistent process across different features makes adaptation easier over time. Despite the system's robustness, options are laid out as straightforwardly as possible, with minimal clicks required to access features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Non-Profit Organization Management, 500+ employees
Less than a year
Sep 19, 2016
Excellent Service for Children's Hospital of WI Employee Picnic Registration
Excellent Service for Children's Hospital of WI Employee Picnic Registration
Pros
It is easy to tailor to our organization's specific needs.
Cons
The knowledge base is extensive and the customer service team is always helpful in directing users to the necessary resources when help documentation falls short.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Holly
Hospital & Health Care, N/A employees
Less than a year
Sep 15, 2016
Great Hearts PM Experience
Great Hearts PM Experience
Pros
Once you are trained, understanding the workflow within the system is straightforward.
Cons
Setting up recurring tasks can be confusing and does not seem to offer every possible solution.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Rebecca
Education Management, 500+ employees
Less than a year
Sep 11, 2016
Large BANG medium buck.
Large BANG medium buck.
Pros
Hands down, the best customer support I have ever encountered! While Configio can be overwhelming initially, once mastered, it is incredibly powerful.
Cons
I have no complaints. We are exceedingly satisfied with My Custom Event and wholeheartedly endorse it!
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Ed
Not Specified, Not Specified employees
Free Trial
Sep 08, 2016
Configio LMS System
Configio LMS System
Pros
Once administrators get the hang of the system, it is remarkably easy to use. Plus, the top-notch support from the company is always available to help with any questions or issues, and the cost is extremely reasonable.
Cons
The LMS system could benefit from enhanced capabilities in generating charts and graphs for upper management reporting.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
David
Consumer Goods, 51-100 employees
Less than 6 months
Sep 06, 2016
Everything we needed it to be!
Everything we needed it to be!
Pros
Switching to Configio for its full package of LMS and Registration System has been our best business decision yet. It has streamlined our operations and given us more time to focus on growth.
Cons
Our registrants have not raised a single complaint about the interface or its functionality. We are committed to continuing with the company and recommend others do the same!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Janelle
Not Specified, 11-50 employees
Less than 6 months
Sep 05, 2016
Fabulous customer support
Fabulous customer support
Pros
The software is highly customizable to suit our needs.
Cons
Setting up proved complicated, especially considering I'm unfamiliar with camp needs.
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Michele
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 04, 2016
Configio - Excellent Product - Outstanding Staff
Configio - Excellent Product - Outstanding Staff
Pros
The level of customization is impressive.
Cons
Despite its steep learning curve, Configio's comprehensive registration management system is worth the effort invested.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Cecelia
Consumer Goods, 500+ employees
Less than a year
Sep 03, 2016
Fantastic Service, Great Company
Fantastic Service, Great Company
Pros
It is user-friendly and fully customizable to my requirements. I particularly like being able to view both administrator and customer perspectives and the intuitive menus make navigation easy.
Cons
While there is still much for me to learn as my business evolves, I find reassurance in knowing that Configio's customer service is readily available through various channels.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devon
Education Management, 1-10 employees
Less than 6 months
Sep 02, 2016
Great Customer Support!
Great Customer Support!
Pros
I like the ability to make real-time changes without having to rely on Configio's staff, although their support team is always ready to assist.
Cons
With an overwhelming array of options, the software remains surprisingly easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elaine
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2016
Great value - happy to have made the decision to go with Configio
Great value - happy to have made the decision to go with Configio
Pros
The software offers far more features and customization options than I expected for the price, and the customer service is truly exceptional. Before considering pricier alternatives, I highly recommend giving this option a try.
Cons
The software's appearance on the customer-facing side seems a bit outdated.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Jason
Leisure Travel & Tourism, 1-10 employees
Less than a year
Sep 01, 2016
Excellent LMS software
Excellent LMS software
Pros
It fulfills all my requirements perfectly. We use it to sell online training via a monthly subscription for moving company employees and management.
Cons
Learning the software demands time, which I am short on, but then again, mastering any software requires an investment of time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Tom
Education Management, 1-10 employees
Less than a year
Sep 01, 2016
My Custom Event took our events to the next level
My Custom Event took our events to the next level
Pros
The customer service is exceptionally helpful in customizing our site, and any requested changes are promptly addressed. MyCustomEvents is user-friendly for both admins and consumers.
Cons
Configio is undeniably robust.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Not Specified, Not Specified employees
Free Trial
Apr 13, 2016
Extremely robust product that delivers as advertised.
Extremely robust product that delivers as advertised.
Pros
MyCustomEvents has proven invaluable for our organization, simplifying event registration and management while maintaining our branding. Though there is a learning curve initially due to the multitude of options, the consistent mechanics of the system and extensive support resources make it manageable. Highly recommended for organizations seeking customized event solutions.
Cons
Customizing tasks can be time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, Not Specified employees
Free Trial
Mar 15, 2016
Slow to start, but getting easier with regular use. Continually updates have been positive.
Slow to start, but getting easier with regular use. Continually updates have been positive.
Pros
While I struggle with some reports, I have mastered the email campaign aspect. The product's depth, particularly with layered products, can be confusing, but the customer service is excellent,patient and intuitive.
Cons
Although overwhelmed by the abundance of features and options, I have found that whenever I need an additional feature, it is already integrated and the support staff adeptly guide me through its usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Nancy
Not Specified, Not Specified employees
Free Trial
Feb 16, 2016
seasoned planners love this product!
seasoned planners love this product!
Pros
If you are tired of dealing with big companies and diminishing customer support,this is the solution. While it may not be immediately intuitive, the exceptional customer support and training provided ensure a smooth transition.
Cons
The software is not initially user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laure-Jeanne
Not Specified, Not Specified employees
Free Trial
Dec 27, 2015
Great Customer Service
Great Customer Service
Pros
The entire team at MyCustomEvent has been fantastic to work with. Professional, fast, and always on point with every project. I highly recommend them for any event.
Cons
Despite initially struggling to grasp the multitude of backend features and reports, every feature I requested was accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Not Specified, Not Specified employees
Free Trial
Nov 02, 2015
Perfect Software for Growing Company
Perfect Software for Growing Company
Pros
Working with MyCustomEvent has been a pleasure,the customer service is outstanding. Despite its professional-grade features, the product is affordable for small companies. They are receptive to customization requests, and I appreciate the sense of partnership as our businesses grow together.
Cons
Once you grasp the logic behind it, navigating becomes easier, though I have encountered some limitations and building everything takes time,it is an ongoing process.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
William
Not Specified, Not Specified employees
Free Trial
Oct 25, 2015
Very Happy With My Custom Event
Very Happy With My Custom Event
Pros
We are delighted with our website and the exceptional customer service provided.
Cons
Setting up proved complicated, especially given my unfamiliarity with camp needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Not Specified, Not Specified employees
Free Trial
Oct 23, 2015
Great Software! It is easy to use and if it doesn't have a feature you need they will create it!
Great Software! It is easy to use and if it doesn't have a feature you need they will create it!
Pros
After four years of use, MyCustomEvent continues to impress with its depth of features and ease of use. The customer service is excellent, always available to help users maximize the software's potential.
Cons
While the customer-facing appearance seems outdated and HTML coding can be tricky, there is no better company to deal with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Not Specified, Not Specified employees
Free Trial
Oct 21, 2015
Great product. All in one system. Easy to use right of the box.
Great product. All in one system. Easy to use right of the box.
Pros
We chose MyCustomEvent for its comprehensive solution, including CRM, and it has exceeded our expectations. The customer service, from demo to email campaign assistance, has been outstanding.
Cons
the software lacked user-friendliness and lacked a free trial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not Specified, Not Specified employees
Free Trial
Oct 18, 2015
Good service with MCE
Good service with MCE
Pros
While the initial learning curve was steep, the product has improved over time. The highlight is the outstanding customer service, particularly our rep Rick Willett, who goes above and beyond to assist.
Cons
Our challenge lies in learning how to best utilize the new product to its fullest potential.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Peyton
Not Specified, Not Specified employees
Free Trial
Oct 17, 2015
Sedona Marathon Event and My Custom Event
Sedona Marathon Event and My Custom Event
Pros
Using MyCustomEvent for our marathon event's registration was a great experience. We were able to set up our system quickly, and the staff were extremely helpful whenever we needed assistance.
Cons
Unfortunately, day-of support was severely lacking, leaving me scrambling.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
David
Not Specified, Not Specified employees
Free Trial
Oct 14, 2015
Quick and Friendly Customer Service and Easy Software
Quick and Friendly Customer Service and Easy Software
Pros
The system is simple yet highly customizable, with excellent customer service. However, coding may be necessary for advanced customization.
Cons
I have nothing negative to add; we are extremely satisfied with our relationship with MCE and the service received.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Debbie
Not Specified, Not Specified employees
Free Trial
Oct 13, 2015
MCE has worked with us to provide a customized interface that meets our unique scheduling needs.
MCE has worked with us to provide a customized interface that meets our unique scheduling needs.
Pros
it has been an incredible partner for our organization, providing customization to meet our unique needs and offering unparalleled support.
Cons
navigating the backend site was confusing, but with guidance from customer service, it became seamless.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jenny
Not Specified, Not Specified employees
Free Trial
Oct 11, 2015
Great product from top to bottom
Great product from top to bottom
Pros
I have never encountered such high-level customer service from any other company. MyCustomEvent addresses any questions or concerns promptly.
Cons
Day-of support was practically nonexistent, leading to numerous headaches.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Megan
Not Specified, Not Specified employees
Free Trial
Oct 09, 2015
Best customer service, best response to issues, and software is easy to use.
Best customer service, best response to issues, and software is easy to use.
Pros
MyCustomEvent has been instrumental for our organization over the past five years, and we have recently renewed our contract for another five years. The custom software they developed for us has significantly improved our operations, and the staff, including the CEO, has been exceptional to work with.
Cons
More than basic customization necessitates coding skills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patty
Not Specified, Not Specified employees
Free Trial
Oct 01, 2015
Great Custom Software!
Great Custom Software!
Pros
We have built two custom online registration sites with MyCustomEvent, both of which have exceeded our expectations in terms of functionality and appearance. Their attentiveness to our needs sets them apart.
Cons
Transitioning to a new software package after years of using a different one can indeed be overwhelming and time-consuming. Our challenge will be to optimize the new product's potential and ensure comprehensive utilization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Not Specified, Not Specified employees
Free Trial
Sep 19, 2015
Amazing Software and Staff That Go Above and Beyond
Amazing Software and Staff That Go Above and Beyond
Pros
MyCustomEvent has been a blessing to our organization, simplifying various processes and offering exceptional customer service.
Cons
Whenever I encountered issues, help from the help section or customer support promptly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arika
Not Specified, Not Specified employees
Free Trial
Sep 15, 2015
Filters
Started out great, but day-of service fell flat
Started out great, but day-of service fell flat
Pros
Setting up was easy. I had a fantastic experience with the sales and project management teams.
Cons
My experience with support was almost nonexistent, leading to numerous headaches.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mary
Non-Profit Organization Management, 11-50 employees
Less than a year
Nov 01, 2021
Lots of options
Lots of options
Pros
The software offers alot of features, customizable to suit our company's needs, and having everything integrated into one system is convenient.
Cons
Navigating the system proved to be challenging, and generating reports felt like an insurmountable task without a background in Computer Engineering.
Ease of use
5
Value for money
8
Customer Support
4
Functionality
5
Diane
Sports, 11-50 employees
Less than 6 months
Dec 03, 2019
Lots of features but customizing beyond that is difficult
Lots of features but customizing beyond that is difficult
Pros
While it enables us to manage event details effectively and customize the user experience, integrating with our services has proven to be challenging.
Cons
The UI customization primarily consists of navigating through hundreds of checkboxes, which isn't the most user-friendly interface.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Anonymous
Not Specified, 500+ employees
More than a year
Apr 06, 2019
Love this product - no other system gives you the flexibility and control
Love this product - no other system gives you the flexibility and control
Pros
Using it is a breeze, thanks to the tutorial videos. And when it comes to support, nothing beats their live assistance.
Cons
After a year of using it, we're completely satisfied and wouldn't change a thing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Non-Profit Organization Management, 1-10 employees
More than a year
Dec 05, 2018
Hard to learn, but worth it
Hard to learn, but worth it
Pros
We have been able to reach diverse users beyond our typical market, and the customer service has been exceptionally helpful.
Cons
I found it not very user-friendly, and the lack of a free trial was disappointing.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Michael
Research, 500+ employees
Less than 6 months
Dec 04, 2018
It's Good at What it Does
It's Good at What it Does
Pros
our team faced some challenges with configio but their customer support, in my opinion, deserves a perfect score. Ultimately, we chose Configio as our go-to e-commerce software for event registrations and shopping carts due to the array of tools they offer.
Cons
Although Configio has a steep learning curve, their knowledgeable and technical customer service representatives greatly facilitate the transition and learning process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, Not Specified employees
Less than 6 months
Jul 08, 2018
Very easy to use and Great customer service
Very easy to use and Great customer service
Pros
I appreciate its simplicity and the readily available customer service whenever I have a question.
Cons
Customizing tasks takes considerable time due to the abundance of options available, making it overwhelming to process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Patrick
Higher Education, N/A employees
Less than a year
Jun 13, 2018
9 month review of configio
9 month review of configio
Pros
Once you grasp the logic behind it, using the software becomes easy, although there are some limitations and the setup process can be time-consuming,it is an ongoing effort.
Cons
A step-by-step approach to building products and addressing various features would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
cathy
Not Specified, Not Specified employees
Free Trial
Jan 27, 2017
Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price
Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price
Pros
It offers everything I need to run my business efficiently ,all in one place, from order and event tracking to big data analysis and CRM.
Cons
Initially overwhelming, the system eventually reveals its user-friendly nature, making navigation intuitive after a few days of use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tina
Professional Training & Coaching, 1-10 employees
Less than 6 months
Jan 25, 2017
Perfect option for a small non-profit
Perfect option for a small non-profit
Pros
We have full control over our website content.
Cons
While some content editors are complex to figure out, the Customer Support team is always ready to assist.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Krysten
Non-Profit Organization Management, 1-10 employees
Less than 6 months
Jan 23, 2017
Configio: Our New Registration System
Configio: Our New Registration System
Pros
It offers online registration capabilities.
Cons
Managing numerous event product variations makes even simple changes challenging and time-consuming.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Lisa
Hospital & Health Care, 500+ employees
Less than 6 months
Jan 21, 2017
ProjectFUN
ProjectFUN
Pros
There are plenty of customizable options, and it is user-friendly.
Cons
Sometimes, the multitude of options can be overwhelming, and there are occasional random bugs. Also, organizing product deletion or archiving is not straightforward.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tiffany
Education Management, 51-100 employees
Less than a year
Jan 18, 2017
Configio Review
Configio Review
Pros
Cloning items with variations still requires too much effort, and newsletter creation can be cumbersome and prone to formatting issues.
Cons
Despite a few flaws, the system is well-designed.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
sean
Sports, 11-50 employees
More than a year
Jan 17, 2017
One Stop Software!
One Stop Software!
Pros
It serves as a one-stop solution for all our software needs at the company.
Cons
I believe improvements are necessary to enhance the software's user-friendliness. While handling numerous software components is already challenging, designing product forms should be more straightforward, almost like a step-by-step process, to cater to users of all skill levels.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Peter
Sports, 11-50 employees
More than a year
Jan 16, 2017
Customer support deserves 10+!
Customer support deserves 10+!
Pros
Over the three years with Configio, I have witnessed continuous improvements in user-friendliness, thanks to the dedicated customer support and development teams. They have been invaluable, even during critical issues at early hours. Configio's software has met all our camp needs, including complex tasks like online scheduling for hundreds of campers.
Cons
through the UI customization primarily involves dealing with hundreds of checkboxes, which is not an optimal interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Not Specified, Not Specified employees
Free Trial
Jan 15, 2017
Configio support team is terrific
Configio support team is terrific
Pros
Dealing with Configio's support team is always a pleasure. They are prompt, professional and always provide helpful insights into the system.
Cons
I rated it highly in all categories except Ease of Use as there is a learning curve due to the abundance of features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Not Specified, Not Specified employees
Free Trial
Jan 14, 2017
In Progress
In Progress
Pros
The software is highly flexible and delivers a great customer experience.
Cons
I dislike that all emails originate from one system email address. Tailoring emails to align better with my organization would be preferable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Hospitality, 500+ employees
Less than 6 months
Jan 13, 2017
They had a great solution for our complex class registration needs
They had a great solution for our complex class registration needs
Pros
It effectively handles every registration challenge we throw at it.
Cons
Learning the software takes time, but with excellent training and support, it becomes manageable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rhonda
Hospital & Health Care, 500+ employees
Less than a year
Jan 02, 2017
Configio norrthbay
Configio norrthbay
Pros
it is great, but I find the reports confusing. I prefer preset reports with customization options rather than having to create them all.
Cons
Despite encountering some limitations and facing a lengthy building process, it is an ongoing learning experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sherman
Not Specified, Not Specified employees
Free Trial
Jan 01, 2017
Flexible tool for managing large number of Unique events
Flexible tool for managing large number of Unique events
Pros
Its flexibility allowed us to consolidate all our events into one tool, saving money and meeting our needs effectively.
Cons
I seldom give top ratings across all categories, but Configio stands out exceptionally well in every aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Not Specified, Not Specified employees
Free Trial
Dec 09, 2016
Excellent Customer Service!!!!
Excellent Customer Service!!!!
Pros
Since starting with Configio, the training has been excellent, and the support, especially from Joe in Tech Support, has been consistently helpful,even when he was on vacation.
Cons
I can not think of any cons for Configio,it offers so much, and I discover new features every time I interact with it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kathie
Not Specified, Not Specified employees
Free Trial
Sep 21, 2016
All-in-One' robust platform with responsive customer service
All-in-One' robust platform with responsive customer service
Pros
I appreciate the responsive and friendly customer service, competitive pricing, and the company's commitment to meeting customer needs through customization and regular updates.
Cons
While the learning curve for Configio may seem daunting initially, its consistent process across different features makes adaptation easier over time. Despite the system's robustness, options are laid out as straightforwardly as possible, with minimal clicks required to access features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Non-Profit Organization Management, 500+ employees
Less than a year
Sep 19, 2016
Excellent Service for Children's Hospital of WI Employee Picnic Registration
Excellent Service for Children's Hospital of WI Employee Picnic Registration
Pros
It is easy to tailor to our organization's specific needs.
Cons
The knowledge base is extensive and the customer service team is always helpful in directing users to the necessary resources when help documentation falls short.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Holly
Hospital & Health Care, N/A employees
Less than a year
Sep 15, 2016
Great Hearts PM Experience
Great Hearts PM Experience
Pros
Once you are trained, understanding the workflow within the system is straightforward.
Cons
Setting up recurring tasks can be confusing and does not seem to offer every possible solution.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Rebecca
Education Management, 500+ employees
Less than a year
Sep 11, 2016
Large BANG medium buck.
Large BANG medium buck.
Pros
Hands down, the best customer support I have ever encountered! While Configio can be overwhelming initially, once mastered, it is incredibly powerful.
Cons
I have no complaints. We are exceedingly satisfied with My Custom Event and wholeheartedly endorse it!
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Ed
Not Specified, Not Specified employees
Free Trial
Sep 08, 2016
Configio LMS System
Configio LMS System
Pros
Once administrators get the hang of the system, it is remarkably easy to use. Plus, the top-notch support from the company is always available to help with any questions or issues, and the cost is extremely reasonable.
Cons
The LMS system could benefit from enhanced capabilities in generating charts and graphs for upper management reporting.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
David
Consumer Goods, 51-100 employees
Less than 6 months
Sep 06, 2016
Everything we needed it to be!
Everything we needed it to be!
Pros
Switching to Configio for its full package of LMS and Registration System has been our best business decision yet. It has streamlined our operations and given us more time to focus on growth.
Cons
Our registrants have not raised a single complaint about the interface or its functionality. We are committed to continuing with the company and recommend others do the same!
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Janelle
Not Specified, 11-50 employees
Less than 6 months
Sep 05, 2016
Fabulous customer support
Fabulous customer support
Pros
The software is highly customizable to suit our needs.
Cons
Setting up proved complicated, especially considering I'm unfamiliar with camp needs.
Ease of use
5
Value for money
8
Customer Support
5
Functionality
8
Michele
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 04, 2016
Configio - Excellent Product - Outstanding Staff
Configio - Excellent Product - Outstanding Staff
Pros
The level of customization is impressive.
Cons
Despite its steep learning curve, Configio's comprehensive registration management system is worth the effort invested.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Cecelia
Consumer Goods, 500+ employees
Less than a year
Sep 03, 2016
Fantastic Service, Great Company
Fantastic Service, Great Company
Pros
It is user-friendly and fully customizable to my requirements. I particularly like being able to view both administrator and customer perspectives and the intuitive menus make navigation easy.
Cons
While there is still much for me to learn as my business evolves, I find reassurance in knowing that Configio's customer service is readily available through various channels.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devon
Education Management, 1-10 employees
Less than 6 months
Sep 02, 2016
Great Customer Support!
Great Customer Support!
Pros
I like the ability to make real-time changes without having to rely on Configio's staff, although their support team is always ready to assist.
Cons
With an overwhelming array of options, the software remains surprisingly easy to navigate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elaine
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2016
Great value - happy to have made the decision to go with Configio
Great value - happy to have made the decision to go with Configio
Pros
The software offers far more features and customization options than I expected for the price, and the customer service is truly exceptional. Before considering pricier alternatives, I highly recommend giving this option a try.
Cons
The software's appearance on the customer-facing side seems a bit outdated.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Jason
Leisure Travel & Tourism, 1-10 employees
Less than a year
Sep 01, 2016
Excellent LMS software
Excellent LMS software
Pros
It fulfills all my requirements perfectly. We use it to sell online training via a monthly subscription for moving company employees and management.
Cons
Learning the software demands time, which I am short on, but then again, mastering any software requires an investment of time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Tom
Education Management, 1-10 employees
Less than a year
Sep 01, 2016
My Custom Event took our events to the next level
My Custom Event took our events to the next level
Pros
The customer service is exceptionally helpful in customizing our site, and any requested changes are promptly addressed. MyCustomEvents is user-friendly for both admins and consumers.
Cons
Configio is undeniably robust.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Not Specified, Not Specified employees
Free Trial
Apr 13, 2016
Extremely robust product that delivers as advertised.
Extremely robust product that delivers as advertised.
Pros
MyCustomEvents has proven invaluable for our organization, simplifying event registration and management while maintaining our branding. Though there is a learning curve initially due to the multitude of options, the consistent mechanics of the system and extensive support resources make it manageable. Highly recommended for organizations seeking customized event solutions.
Cons
Customizing tasks can be time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, Not Specified employees
Free Trial
Mar 15, 2016
Slow to start, but getting easier with regular use. Continually updates have been positive.
Slow to start, but getting easier with regular use. Continually updates have been positive.
Pros
While I struggle with some reports, I have mastered the email campaign aspect. The product's depth, particularly with layered products, can be confusing, but the customer service is excellent,patient and intuitive.
Cons
Although overwhelmed by the abundance of features and options, I have found that whenever I need an additional feature, it is already integrated and the support staff adeptly guide me through its usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Nancy
Not Specified, Not Specified employees
Free Trial
Feb 16, 2016
seasoned planners love this product!
seasoned planners love this product!
Pros
If you are tired of dealing with big companies and diminishing customer support,this is the solution. While it may not be immediately intuitive, the exceptional customer support and training provided ensure a smooth transition.
Cons
The software is not initially user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laure-Jeanne
Not Specified, Not Specified employees
Free Trial
Dec 27, 2015
Great Customer Service
Great Customer Service
Pros
The entire team at MyCustomEvent has been fantastic to work with. Professional, fast, and always on point with every project. I highly recommend them for any event.
Cons
Despite initially struggling to grasp the multitude of backend features and reports, every feature I requested was accommodated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Not Specified, Not Specified employees
Free Trial
Nov 02, 2015
Perfect Software for Growing Company
Perfect Software for Growing Company
Pros
Working with MyCustomEvent has been a pleasure,the customer service is outstanding. Despite its professional-grade features, the product is affordable for small companies. They are receptive to customization requests, and I appreciate the sense of partnership as our businesses grow together.
Cons
Once you grasp the logic behind it, navigating becomes easier, though I have encountered some limitations and building everything takes time,it is an ongoing process.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
William
Not Specified, Not Specified employees
Free Trial
Oct 25, 2015
Very Happy With My Custom Event
Very Happy With My Custom Event
Pros
We are delighted with our website and the exceptional customer service provided.
Cons
Setting up proved complicated, especially given my unfamiliarity with camp needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Not Specified, Not Specified employees
Free Trial
Oct 23, 2015
Great Software! It is easy to use and if it doesn't have a feature you need they will create it!
Great Software! It is easy to use and if it doesn't have a feature you need they will create it!
Pros
After four years of use, MyCustomEvent continues to impress with its depth of features and ease of use. The customer service is excellent, always available to help users maximize the software's potential.
Cons
While the customer-facing appearance seems outdated and HTML coding can be tricky, there is no better company to deal with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Not Specified, Not Specified employees
Free Trial
Oct 21, 2015
Great product. All in one system. Easy to use right of the box.
Great product. All in one system. Easy to use right of the box.
Pros
We chose MyCustomEvent for its comprehensive solution, including CRM, and it has exceeded our expectations. The customer service, from demo to email campaign assistance, has been outstanding.
Cons
the software lacked user-friendliness and lacked a free trial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not Specified, Not Specified employees
Free Trial
Oct 18, 2015
Good service with MCE
Good service with MCE
Pros
While the initial learning curve was steep, the product has improved over time. The highlight is the outstanding customer service, particularly our rep Rick Willett, who goes above and beyond to assist.
Cons
Our challenge lies in learning how to best utilize the new product to its fullest potential.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Peyton
Not Specified, Not Specified employees
Free Trial
Oct 17, 2015
Sedona Marathon Event and My Custom Event
Sedona Marathon Event and My Custom Event
Pros
Using MyCustomEvent for our marathon event's registration was a great experience. We were able to set up our system quickly, and the staff were extremely helpful whenever we needed assistance.
Cons
Unfortunately, day-of support was severely lacking, leaving me scrambling.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
David
Not Specified, Not Specified employees
Free Trial
Oct 14, 2015
Quick and Friendly Customer Service and Easy Software
Quick and Friendly Customer Service and Easy Software
Pros
The system is simple yet highly customizable, with excellent customer service. However, coding may be necessary for advanced customization.
Cons
I have nothing negative to add; we are extremely satisfied with our relationship with MCE and the service received.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Debbie
Not Specified, Not Specified employees
Free Trial
Oct 13, 2015
MCE has worked with us to provide a customized interface that meets our unique scheduling needs.
MCE has worked with us to provide a customized interface that meets our unique scheduling needs.
Pros
it has been an incredible partner for our organization, providing customization to meet our unique needs and offering unparalleled support.
Cons
navigating the backend site was confusing, but with guidance from customer service, it became seamless.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jenny
Not Specified, Not Specified employees
Free Trial
Oct 11, 2015
Great product from top to bottom
Great product from top to bottom
Pros
I have never encountered such high-level customer service from any other company. MyCustomEvent addresses any questions or concerns promptly.
Cons
Day-of support was practically nonexistent, leading to numerous headaches.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Megan
Not Specified, Not Specified employees
Free Trial
Oct 09, 2015
Best customer service, best response to issues, and software is easy to use.
Best customer service, best response to issues, and software is easy to use.
Pros
MyCustomEvent has been instrumental for our organization over the past five years, and we have recently renewed our contract for another five years. The custom software they developed for us has significantly improved our operations, and the staff, including the CEO, has been exceptional to work with.
Cons
More than basic customization necessitates coding skills.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patty
Not Specified, Not Specified employees
Free Trial
Oct 01, 2015
Great Custom Software!
Great Custom Software!
Pros
We have built two custom online registration sites with MyCustomEvent, both of which have exceeded our expectations in terms of functionality and appearance. Their attentiveness to our needs sets them apart.
Cons
Transitioning to a new software package after years of using a different one can indeed be overwhelming and time-consuming. Our challenge will be to optimize the new product's potential and ensure comprehensive utilization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Not Specified, Not Specified employees
Free Trial
Sep 19, 2015
Amazing Software and Staff That Go Above and Beyond
Amazing Software and Staff That Go Above and Beyond
Pros
MyCustomEvent has been a blessing to our organization, simplifying various processes and offering exceptional customer service.
Cons
Whenever I encountered issues, help from the help section or customer support promptly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arika
Not Specified, Not Specified employees
Free Trial
Sep 15, 2015