Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KASC
KRISTINE AMOR S. C.

Mid-Market, 500+ employees

5.0

Great for distance learning & lesson access

Pros

This tool's functionality I really like and how easily I can reach links and lesson materials for my classes, it also serves me very well as a distance-learning app and a timely new platform today.

Cons

For me the biggest drawback is Neo's lack of offline functionality, I really think it should support offline navigation though I find it responsive when handling customer inquiries.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

NFM
Nerilen Fe M.

Mid-Market, 500+ employees

5.0

comprehensive tool for educators & students

Pros

As a teacher and student-facing tool, NEO LMS really covers everything both educators and learners require. I find the interface very user-friendly and easy to navigate. Its automation speeds up my tasks and simplifies my workload and I genuinely find every feature beneficial.

Cons

So far I haven't come across anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MOB
Maurice Olivier B.

Mid-Market, 500+ employees

5.0

interactive lessons & gradebook tracking

Pros

What really impresses me about NEO LMS is that the interface is easy to use and teachers can absolutely design imaginative, interactive lessons for students. The tools that promote openness stand out To me especially the gradebook where students can track their progress instantly. There are numerous assessment formats available so we can pick the ones that match the cognitive skills we're aiming to develop. All things considered, NEO LMS feels like a dream come true for educators and pupils alike, particularly in this period where adaptive learning is becoming essential today.

Cons

I don't have any complaints right now because NEO LMS already supplies everything I require for my classes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EU
Elvin U.

Small-Business, 11-50 employees

5.0

adapted learning during COVID

Pros

When COVID struck our country we needed a new way to learn. NEO LMS allowed my school to adapt. I could develop original materials and we actually enjoyed turning them into gamified activities quite easily.

Cons

I feel one of the issues we had with NEO LMS is the chat/messaging feature. I hope it gets improved so students and teachers don't need to use other apps for messaging and can communicate directly easily in the platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

A
Anonymous

Enterprise, 500+ employees

4.0

Automated assignments & academic integrity

Pros

One of the things I appreciate most about NEO is the ability to schedule assignments and exams to be issued automatically and to configure settings that help preserve academic honesty. I also value the staff support, they provide training on new features and are helpful in walking me through issues and troubleshooting when problems pop up.

Cons

I'm not hugely unhappy with the platform but I've run into annoyances with team assignments. In my view, each team task should accept a single submission per team and be graded once for the group. Right now some tasks have fluctuating members and when I update the team list it can disrupt work already marked as complete. Also, even if one teammate submits the group's file, the others still show as 'not submitted,' which forces everyone to upload the same file individually.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BE
Bernard E.

Mid-Market, 500+ employees

5.0

dependable LMS over three years

Pros

For about three years I've relied on NEO-LMS, both before and throughout the pandemic and it's been a dependable platform. Its steady ability to bridge instructors and students has consistently proven extremely helpful and efficient for everyone involved in teaching and learning.

Cons

I haven't been able to find any features of NEO-LMS that bother me, except for how the notification bell works, it reliably alerts you when a new message or activity shows up. They might adjust this in the future but I actually like it because it does notify me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MM
Merdin M.

Mid-Market, 500+ employees

5.0

Easy navigation & assessment grading

Pros

Navigating the platform is easier for me. I've noticed teachers from different generations can quickly adapt to using it to incorporate their lessons and activities into NEO. For me the way assessments are graded is the best.

Cons

On my phone I find the app takes longer to use. It's kind of slow and drains a lot of data so I need a fast internet connection for it to work well.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

JG
Jonathan G.

Mid-Market, 500+ employees

5.0

smooth transition from pre-pandemic teaching

Pros

I've found NEO incredibly simple and genuinely useful. Moving from the pre-pandemic way of teaching to the present setup was surprisingly smooth. I didn't have to worry about mastering a brand-new system while changing my teaching methods because NEO is so easy to use.

Cons

Honestly I can't come up with any negatives, my overall experience using it has been very positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC
Rolven C.

Enterprise, 500+ employees

5.0

easy platform & strong support

Pros

From my experience Neo LMS is really easy to use and I consistently get high-quality support when I need help.

Cons

I'm frustrated that the whiteboard is an external tool, I'd much prefer if Neo built an integrated whiteboard into the platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

HT
Hana T.

Small-Business, 11-50 employees

5.0

Easy use with multilingual support

Pros

For our team the platform is really easy to use and the built-in community features like forums and groups mean we don't have to rely on outside social media tools. Because we serve students worldwide, I also appreciate that the platform supports multiple languages, it's a major plus.

Cons

I found the initial setup a little complicated though it's nothing too serious. After you become familiar with how everything works, the system actually becomes easy to navigate and operate. There's not much I dislike which makes it a hard one to criticize.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

4.0

helpful support & real-time reporting

Pros

We've found the Matrix team incredibly helpful, whenever our group hits an issue they respond quickly and propose solutions. The reporting feature is especially useful making it easy to gather real-time feedback from our members.

Cons

I think the UX could be friendlier for newcomers, it's not very simple. Editing the portal layout is also too limited and I'd love a way to submit applications to join classes before actually enrolling.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KJ
Karyl Jane

E-Learning, 11-50 employees

More than a year

5.0

User's Point of Review

Pros

What I particularly like is the ability to organize our lessons and make them interactive. It also allows seamless integration of other websites within the LMS.

Cons

The synchronization of lessons sometimes malfunctions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

4.0

Unified interface for courses & links

Pros

For me the interface works well, it brings courses, the calendar and useful links together on one page which makes things easy to find.

Cons

I think the course pathway is alright but setting one up is a bit more complicated than on other LMS platforms.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Teacher's partner amidst Pandemic

Pros

With the LMS, embedding videos into our lessons is easier, and we can monitor student engagement through various assessment tools.

Cons

I do not have a least favorite part of NEO; I value every tab and function. Training on gamification would be beneficial to utilize that feature more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

5.0

Impressive Learning Management System

Pros

Jira is userfriendly and offers valuable features for the teaching and learning process.

Cons

One area for improvement is the attendance feature which could benefit from enhanced date breakdowns for grading periods.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

K
Kai

Cosmetics, 11-50 employees

5.0

Outstanding Platform with Exceptional Support

Pros

The visual portal editor and accessdiscount codes are highly advantageous.

Cons

A limitation is that users who have been deactivated cannot retake the same course without creating a new accountemail.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

F
Filbert

Education Management, 51-100 employees

5.0

Neo LMS Review

Pros

Neo LMS is known for its ease of use and responsive customer support.

Cons

However it lacks the ability to customize grading scales and gradebooks to meet college requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Rodel

E-Learning, 500+ employees

4.0

USA's Experience with NEO

Pros

My team appreciates the ease of use smooth navigation and other positive aspects.

Cons

On the downside NEO has a limited selection of apps in the App Center for integration and there are constraints in downloading and converting lessons to Word or PDF formats.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

R
Ranjana

Information Technology and Services, 11-50 employees

4.0

Enhancing the Student Experience

Pros

We value NEO's responsiveness pricing and support forum.

Cons

However we find the user interface outdated and face challenges integrating various SSO capabilities such as login with Microsoft accounts.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

L
Lai

Professional Training & Coaching, 500+ employees

5.0

Maximizing Benefits with Matrix

Pros

Matrix LMS offers a userfriendly experience and numerous features for selfdirected learning.

Cons

While the platform allows for report customization the abundance of options can be overwhelming. A guide for administrators to identify critical data would be beneficial.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8