Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M
Majoe

Education Management, 500+ employees

4.0

Satisfactory but with Room for Improvement

Pros

We appreciate the costeffectiveness compared to Moodle and the relatively faster loading and logical connections.

Cons

On the downside there have been delays in resolving questions related to bulk question uploads.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

H
Heather

Health, Wellness and Fitness, 51-100 employees

3.0

Matrix LMS Evaluation

Pros

Matrix LMS allows for platform customization and branding.

Cons

However challenges lie in reporting initial onboarding ongoing support student enrollment in facetoface workshops SCORM file compatibility on different devices and the user experience of the app.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

MI
Maria Isabel

Education Management, 500+ employees

4.0

NEO LMS Review from a Network of Schools

Pros

Key features include competency tracking and score rules and NEO's interface is easy to navigate.

Cons

However there is currently no way to export competency reports a vital feature for a network of schools. Additionally an item analysis for quizzes would be beneficial but is currently lacking.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

MA
Mark Anthony

Pharmaceuticals, 101-500 employees

5.0

Matrix LMS

Pros

This Learning Management System has afforded us the opportunity to continue offering educational opportunities to our users.

Cons

A cycling system restricts the LMS usage duration for learners.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

E
Evelita

Education Management, 11-50 employees

More than a year

5.0

Organized and Accessible

Pros

The worksheets and activities engage learners and facilitators, reducing workload and enhancing learner capabilities.

Cons

Some features are challenging to navigate without prior knowledge.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

NEO LMS Review

Pros

There is a wide range of assignments available for students, and they are simple to monitor.

Cons

The attendance feature lacks customization according to the school's requirements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

Review

Pros

Navigation is straightforward, and most features contribute to the teaching-learning process effectively.

Cons

The attendance feature needs additional options, such as breaking down dates into grading periods.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anita

Construction, 500+ employees

5.0

Flexible learning portal with fast support

Pros

It serves as our allinone solution for training management whether conducted online or in a traditional classroom. Before adopting Matrix we spent a considerable amount of time handling classroom training. With Matrix users can selfenroll and we can efficiently manage waitlists and upload assessments for grading creating a robust audit trail. Furthermore it allows us to handle multiple brands within a single portal resulting in cost savings and reduced administrative efforts.

Cons

Approximately two years after our initial adoption there was a substantial price increase. Although it still offers reasonable value for money this posed challenges in case we couldn't secure extra funds. It would have necessitated a transition to another learning portal which is a significant undertaking. However they introduced the change gradually and we greatly appreciate that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

LT
Lisa T.

Not Specified, N/A employees

4.0

beautiful & feature-rich UI

Pros

I think the user interface is beautiful and it's packed with lots of great features.

Cons

I'm not able to use it with Proctorio for third-party proctored exams.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

L
Laurie

E-Learning, 1-10 employees

5.0

Drone Operations Review

Pros

Each school maintains its dedicated fully selfmanaged portal offering the capability for two parents to monitor student progress a careers adviser role for overseeing students and instructors school teachers who enjoy complete control over courses. Additionally competencies align with ASQA TGA requirements and there's an internal messaging system for secure communication between students and teachers. Instructors can also enroll students in subsequent courses and provide benchmark answers when grading assessments.

Cons

I found it quite userfriendly. I don't have many negative comments except that it took some time to become familiar with how Matrix operates even though its processes are intuitive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

D
Dale

Accounting, 1-10 employees

5.0

Matrix LMS for Online Learning

Pros

The ease of setup management of assessment tasks and ongoing customer support are crucial for our eLearning platform. Matrix LMS provides all these functionalities.

Cons

There's room for enhancing the reporting and compliance management level. Given my specific requirements I need to adapt the reporting platform accordingly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Enterprise, 500+ employees

5.0

Clean interface & improved learning flow

Pros

Appreciate Matrix's clean, inventive interface because it makes course navigation easy, letting me concentrate on the material and learn skills more quickly. That improved learning flow translates into a better employee experience for me and helps raise my overall competence at work.

Cons

While Matrix does provide a curriculum that can be mapped to monitor competencies, I've found that the platform currently doesn't support BCFG's specific Career Pathing and Developmental Planning needs. They're still building out HRIS integration, right now their immediate work is on using our O365 credentials so signing in and accessing the system becomes more convenient. Because SAP support is not yet implemented, employee data synchronization still requires manual updates on our end which is less efficient. From my interactions, Matrix is committed to rolling out new product features and improvements based on user requirements and they actively welcome suggestions to make the LMS experience better for learners.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

4.0

Large content library & automation

Pros

For me this platform can store an enormous amount of content, lots of storage and a content library that lets me add the same resources to many courses. I've also used learner access constraints. Matrix LMS feels like an excellent gateway into corporate learning systems. For this style of LMS there really is a wide assortment of features. Automation was also a key factor in why I chose this product.

Cons

I've run into times where navigating the system is a bit tricky and I think the import/export and integration options could be broader and more flexible. Connecting with other software would be far more useful. I also experienced some problems embedding videos although the support forum was really helpful in resolving many of those issues. If you need advanced accessibility features, Matrix LMS can work well but I make sure to be careful about what I upload and how content is designed to actually support accessibility.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

C
Cristian

Professional Training & Coaching, 1-10 employees

5.0

An excellent portal for LMS and more recently an LXP solution at the same price.

Pros

The platform offers a wide range of training solutions and in nine years of daily use it has experienced only one downtime. It seamlessly integrates dozens of addons that enhance the training process.

Cons

Various issues require attention including the absence of a SCORM export solution slow customer service with concise responses that don't prioritize issue resolution. Response times even within the U.S. time zone can be frustratingly long extending to 57 hours. Furthermore participants must pay a monthly fee for access to the platform even after completing a course. Initially participants could access their accounts and diplomas without payment only requiring payment upon entering a course. This policy has since changed and participants have no access unless they pay.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

4.0

real-time student chat

Pros

Being able to chat directly with students and have real-time conversations is the standout feature.

Cons

I had to go back and update the grading scale in the Admin settings, even after I'd already set it for a specific assignment which made things unnecessarily complicated and confusing.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

4.0

easy course & report management

Pros

Working on the site was a total easy for us, we could effortlessly tweak courses, the homepage and various settings to suit our needs. I also appreciated how easy it was to pull up reports and lists, they were simple to locate in the portal.

Cons

The main downside we ran into with Matrix was definitely the cost, I wish it had been priced more reasonably because, if it had been more affordable for our team, we absolutely would have continued using it.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A
Anonymous

Enterprise, 500+ employees

5.0

Simple platform navigation

Pros

It feels very simple and easy for me.

Cons

Honestly I have no complaints about NEO.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

4.0

organized math chapters

Pros

I really appreciate that I can arrange my math chapters neatly into separate units

Cons

Occasionally I find the interface a bit complex and not very user-friendly

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Enterprise, 500+ employees

4.0

User-friendly navigation

Pros

I appreciate how easy NEO is to navigate, it's genuinely very user-friendly for me.

Cons

What I find frustrating is that NEO doesn't allow attaching editable documents within the platform so students can't work on files directly in NEO the way they can in Google Classroom.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Enterprise, 500+ employees

5.0

customizable gradebook settings

Pros

Being able to adjust the grade book settings so they match how I run each of my classes is something I really value.

Cons

I find the message center's interface frustrating and clunky, it feels much less smooth than my Gmail account.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9