Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

E
Emma

Mental Health Care, 500+ employees

4.0

Matrix LMS

Pros

This system streamlines tracking user progress within courses making it easy to monitor course completion.

Cons

Users have reported issues with video playback causing some difficulties.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

5.0

Terrific Flexibility Affordable but be prepared to invest learning time

Pros

Flexible and reasonably priced pricing plans along with an array of valuable addon features and customization options set this platform apart. The responsive and thorough tech support available 245 is a significant advantage. The availability of a learnerchoice app adds to its appeal and frequent updates continually enhance the administrator experience.

Cons

Training resources provide an initial foundation but mastering LMS management and course creation requires a significant investment of time and trialanderror. Some data records were lost due to a lack of prior warning about the risks associated with making changes. Additionally weekend tech support is unavailable although it would be an occasional resource. Configuring slides to allow horizontal singleclick navigation is not straightforward currently users must load them individually or use vertical scrolling through the entire deck.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

5.0

An Insightful Perspective

Pros

I find the quizzes and resource storage quite valuable.

Cons

Unfortunately I cannot print absentees marks schedules accounts and reports from this platform. Additionally it's not very iOSfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

H
Hana

Alternative Medicine, 1-10 employees

4.0

A Comprehensive Solution

Pros

I appreciate the platform's versatility and its extensive range of features and functionality.

Cons

At times the settings can be a bit challenging to grasp and it may require a chat with customer support for finetuning a course. A more comprehensive user manual would be a welcomed addition.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

B
Bronwen

Insurance, 500+ employees

4.0

A Review of the Matrix

Pros

The platform's userfriendly appearance is a highlight for learners.

Cons

Unfortunately personalization features for assessments are lacking and there's room for improvement in terms of gender equity. Additionally pulling scores for groups is not an option.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

T
Tammi

Education Management, 500+ employees

4.0

My Experience with NEO for Education

Pros

Once you become familiar with the program it offers a range of helpful features.

Cons

Finding answers within the program itself can be challenging often requiring assistance from colleagues. Additionally the grading settings can be confusing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

E
Emmanuel

Education Management, 101-500 employees

4.0

The Journey with NEO LMS

Pros

I appreciate the continuous updates and the capacity for teachers to assess and compute grades.

Cons

I don't have any specific complaints about NEO LMS's features.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

O
Oscar

Retail, 51-100 employees

4.0

A Useful Tool for Many Purposes

Pros

It's incredibly easy to implement and understand the content creation process courses paths etc. The platform's base is quite navigable admin.

Cons

Some features should be more editable for a better user experience including the ability to drag and drop content or customize the location of widgets menus and boxes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M
Marta

Education Management, 11-50 employees

5.0

UserFriendly Experience

Pros

The userfriendly interface and the ease of undoing mistakes stand out.

Cons

Some assessment reporting functionalities are limited.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
John

Education Management, 11-50 employees

4.0

NEO Online Classroom Review

Pros

The developer continually adds features and the platform is dependable. It's easy for both students and teachers allowing communication within assignments.

Cons

The studentteacher messaging system lacks searchability for keywords and doesn't display all messages sent to a student.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A
Anonymous

Anonymous, 500+ employees

5.0

A Robust Customizable LMS

Pros

I love the high level of customization that Matrix offers it's like a blank canvas for our specific needs.

Cons

It could benefit from a more intuitive interface. It can be a bit challenging to learn and I'm still discovering some features even after two years of use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M
Moshe

Consumer Services, 500+ employees

5.0

Functionality Over Support

Pros

Matrix is one of the best when it comes to functionality offering almost everything a business needs.

Cons

It's not the easiest software to use and the support at least in our region can be slow in addressing issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

5.0

Quick for 'not submitted' follow-up

Pros

I really appreciate the 'Not Submitted' option in the gradebook, it makes reaching out to students who haven't turned in an assignment so easy, letting me quickly send them an email reminder.

Cons

It would be really helpful if parent email addresses were connected to each student record, when I send a missing assignment notice to a student, I want the option to cc their parent so they're automatically informed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

5.0

tailored instruction capabilities

Pros

What I appreciate the most is being able to tailor instruction.

Cons

I find the scrollbar on the right side of the gradebook too small and it would be great to see more students at once without scrolling.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

HS
Hank S.

Mid-Market, 500+ employees

5.0

Powerful learning management system

Pros

I'm really impressed with this program, it's a powerful learning management system that helps me oversee the performance of all learners. It lets me focus on delivering a high-quality learning experience while bringing together the essential tools schools rely on to enable effective teaching and learning.

Cons

Honestly I can't think of any major issues with the platform. Online sessions and every part of the coursework have run smoothly without hiccups. It also doesn't cause students to struggle with understanding the subjects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WG
William G.

Enterprise, 500+ employees

5.0

quick adoption & gamification

Pros

At my school, this was our first experience with a full LMS so aside from learning how to navigate the Turnitin sections, most teachers and students hadn't used a system like this before. We adapted to it very quickly with only a little explanation (and the help documents are genuinely excellent). Every professor here has remarked on how simple it is to set up courses, add materials and keep the layout clean and uncluttered. Speaking from a UI perspective, instructors who've had experience with other learning platforms almost always say they prefer this one and several students feel the same, including both of my daughters, who attend much larger and more expensive universities using other LMS solutions. The built-in gamification elements, the many options for group work and interaction, plus the steady cadence of updates and new features that integrate easily, make it a strong value. Because of that, teaching and learning remain the priority rather than wrestling with IT. Instructors don't need to become expert designers to have an attractive classroom and students aren't juggling multiple portals to find their course information.

Cons

Because the platform is relatively small I've noticed there are limits on customization and at the moment it's only LTI 1.1 compliant (although I know LTI Advantage was scheduled for Q2 2018). Even so the engineers respond fast and consistently roll out improvements and new capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WG
Ward G.

Enterprise, 500+ employees

5.0

Easy content addition

Pros

I'm really happy that I can add content to my business courses without needing any programming knowledge. The interface is easy to get familiar with and I've even customized it to include my team's logos for our workflows.

Cons

We found the learning process really easy. It's very easy to use and presented in a simple, understandable way. Our team is using this platform for business and overall we think it brings a positive advantage, we genuinely like it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB
Jesica B.

Enterprise, 500+ employees

5.0

effective editing & tracking tools

Pros

For me the platform gives excellent editing tools that I actually use, they make building a training program easy and effective for our students' learning. I appreciate how quickly the tracking features respond, it works well on my phone and I enjoy being involved in that whole workflow.

Cons

I'm really impressed with this educational platform and use it often, I haven't run into any major problems with the software. I'm always happy to kick off my workday using it and I value that my students find it easy to navigate, that's a key strength of this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Chang B.

Enterprise, 500+ employees

5.0

advanced training program creation

Pros

Because it gives me such powerful tools, I'm able to create training programs for entire regions and individual schools. It offers excellent educational resources and the advanced grading system is the very first feature that stood out to me and that I appreciate most.

Cons

To be honest I really like this product. So far I haven't found any major drawbacks. It's easy to use and easy to understand and it consistently helps me get through my day more quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

Easy record-keeping tools

Pros

I've discovered numerous built-in tools that make keeping records really easy and they can also help me deliver lesson presentations effectively.

Cons

For me there haven't been any drawbacks the software meets all of my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10