Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SM
Sherwin m.

Small-Business, 11-50 employees

5.0

easy remote assessment

Pros

Okay so... I can conveniently complete all my assessments remotely

Cons

Honestly I have nothing negative to say about Cyphet Learning Platform

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

Engaging assignment variety

Pros

The variety of assignment types helps me get my students involved in each and every math lesson.

Cons

At times I struggle to access the platform on my phone because certain features simply won't function properly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

5.0

Innovative and modern interface

Pros

To me the interface ranks among the best out there. Their ongoing innovation never fails to impress me and it keeps the features current.

Cons

I find that it doesn't provide enough choices when it comes to theme customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

4.0

feature-rich platform with great support

Pros

I really value the customer support and the platform's powerful feature set, I can track competencies, manage multiple organizations and several assessment formats, use question banks, participate in group forums and messaging and link different account types like parent and child profiles.

Cons

In my experience the sheer number of features creates a steep learning curve for users I often found it overwhelming at the start.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

T
Tembi

E-Learning, 1-10 employees

Less than a year

4.0

love the flexibility for designing content

Pros

I love the flexibility that this tool gives me to design learning content and build my own course modules. The built-in messaging and chat functions are also a fantastic feature for keeping everyone connected.

Cons

Well I feel like the mobile app could be better and could use some improvements.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

K
Kierra

E-Learning, 1-10 employees

More than a year

4.0

Great For Older Students & Adults

Pros

I adore the sleek design of Cypher Learning and the ability to tailor it to our needs. We utilize it as an LMS for our online school, and our students delight in tracking their progress and grades as they advance through our courses.

Cons

Teaching students from age four to adults, our LMS design might not match the vibrant visuals our younger learners are used to. It caters more towards middle and high schoolers, college-level learners, and adult development.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
Garlasco

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0

CYPHER Learning for Credible Knowledge Facilitation

Pros

CYPHER Learning revolutionizes all online learning, offering suitable enhancements in information delivery.

Cons

CYPHER Learning is rich in diversity and encompasses comprehensive information management measures.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DB
Daniel B.

Small-Business, 11-50 employees

4.0

scalable lms for organizations

Pros

There are a few things I genuinely appreciate about Matrix LMS: A) the platform lets me set up an unlimited number of sub-organizations, B) I can build courses that are easily copied and kept in sync across every sub-organization, C) it supports embedding the Immersive Reader for language translation and literacy help, D) the reporting tools are very comprehensive and E) the technical support and suggestions system has been reliable and helpful.

Cons

One thing I struggle with is that the reporting functionality is so comprehensive it becomes overwhelming, I often find it hard to pinpoint and extract the exact data I need. Also, I'm disappointed that Matrix LMS doesn't integrate with Clever which limits how I can connect it to other systems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

4.0

custom branding with strong reporting

Pros

For our team it was easy to customize so it matched our branding, the reporting tools are comprehensive and customer support answers quickly.

Cons

I'd like a stronger evaluation feature, things like skip logic and similar options and when I use it for eLearning courses, learners often struggle to spot the NEXT button to advance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DG
David G.

Small-Business, 11-50 employees

4.0

Transformational learning platform but built-in e-commerce lacking

Pros

We run very complex training programmes made up of many different components and what I really appreciate is that the learning platform is broad enough to handle every aspect of our operations. It hosts our courses, accreditations and certifications easily. The automation features have been incredibly helpful in cutting down manual tasks. Because the system covers so much ground, it was pretty overwhelming to learn at the beginning. Thankfully, the support docs are great and when I raise questions the response is prompt and helpful. I actually titled this review 'transformational' because the platform has allowed us to scale up, new learners are regularly blown away by what we've managed to build.

Cons

We were disappointed to discover that the built-in e-commerce couldn't be configured to fit our needs. Instead we rely on external integrations which do an acceptable job.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

3.0

reporting and syncing issues

Pros

Okay so... we were introduced to the term NEO early on and the platform was customized so our school's name appears on the website which I find really helpful because it makes the whole experience feel more tailored to our community. I like the interface, it's simple once you've gone through the navigation training and moving between lessons and managing content becomes easy. During orientation at the start of the school year we implemented it in class and with steady support younger students were able to get the hang of it within about a week. It gets used a lot as a hub for communication and for accessing learning resources and I often check how much time a student has spent on content pages. Parents can also keep an eye on their children's activities and scores through parent accounts which has been useful for home-school communication. Another thing I appreciate is the ability to embed or integrate other tools teachers rely on, Google Drive, Meet, Slides and the like all sit nicely inside the interface. There's a fair variety of test types available in this tool and the automatic scoring on some assessments genuinely cuts down on the administrative time teachers spend on marking. When we need help the customer support team tends to respond, even when a complete fix isn't immediately available. All told, after more than three years using this tool I'm satisfied with how it supports our school's teaching and communication needs.

Cons

Even though this tool meets many of our needs I've found several drawbacks that are hard to ignore. For one the platform can't generate quarterly attendance reports which is limiting for our reporting cycle. I've also run into syncing issues: changes made in a parent class sometimes don't propagate to the child classes even after the system notifies me that syncing is complete. Moving a student between classes is simple in principle but while scores and comments copy over, files that students submitted in the previous class do not transfer to the new class which means losing reference outputs unless I remember to download them beforehand as a backup. There have been occasions when scores appear duplicated though refreshing the page usually resolves that. The gamification component hasn't delivered what I expected either, I initially thought assessments could be designed more like interactive games, not just driven by a leaderboard so that's been a disappointment. Notifications can become overwhelming because announcements, comments and confirmations of successful grading all flood the same feed, I'd prefer if critical items could be flagged separately or get their own icon so they stand out. Accessing it is still far smoother on a laptop or desktop, the mobile app omits some features and felt unreliable for me so I ended up uninstalling it and using my phone's browser with the "view as desktop site" option instead.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

A
Anonymous

Mid-Market, 500+ employees

5.0

Easy NEO LMs navigation

Pros

What I appreciate most about this tool is how easy and convenient it makes navigating the NEO LMS.

Cons

None so far over the past four years I've used NEO LMS through this tool and have found it consistently helpful for preparing lessons and grading student work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

simple lesson sharing

Pros

I've had a really good experience using this tool. For sharing lesson materials with students and parents it works very well. In preschool especially, parents are the ones who use the system most and walking them through how to find lessons and upload or submit tasks on behalf of their kids has been pretty easy. On top of that, I find it handy for keeping lines of communication open and posting announcements so overall it's a useful tool.

Cons

There are a few areas where I think the platform could be better. I feel the attendance feature needs more flexibility so we can tailor it to our school's specific taking-of-attendance workflow which would make it much more useful day-to-day. I would also like a more adaptable gradebook that lines up with our existing grading policies. Those tweaks would make integrating this tool into our school's routines a lot smoother.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Enterprise, 500+ employees

5.0

Highly customizable learning platform

Pros

Very customizable this platform is and it even offers free courses that are directly relevant to my industry.

Cons

I've found that mastering the system's various features requires great content-design skills.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

RT
Rocio T.

Mid-Market, 500+ employees

5.0

Quick and easy setup

Pros

I find the configuration very simple and I experienced that implementing it was easy and easy.

Cons

What I'd really appreciate is advisors who can address my questions in a personalized way or talk to me by phone since sometimes I need direct, tailored support to clear up doubts.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

5.0

User-friendly with great support

Pros

Personally I find it easy to navigate with a variety of feature options and the support team responds quickly and is genuinely helpful.

Cons

For me I'm unable to log into multiple accesses within the same LMS when the accounts belong to different organizations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

KS
Kristi S.

Mid-Market, 500+ employees

5.0

Scalable lms for universities

Pros

We've found the team to be outstanding from the sales reps to the help desk everyone has been super responsive, easy to collaborate with and genuinely pleasant. The platform itself fits our needs perfectly and comes at a fair price. As a busy university offering many different degrees and running six terms a year, we've relied on this tool to tailor the system to our complex schedule and requirements and they've consistently gone the extra mile. Recently, we linked course and program outcomes to assignments through the platform's competency tool which I believe is going to significantly improve how we handle assessment and support our accreditation efforts.

Cons

I honestly can't come up with any drawbacks to this tool, we've been extremely pleased with the company and its service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PC
Portia C.

Enterprise, 500+ employees

5.0

Reliable and requirement-ready

Pros

I found the platform met all the requirements outlined in the request and I appreciated how quickly any issues were addressed when they came up.

Cons

We didn't find any problems, everything was flawless and aligned with our standards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JPE
John Paul E.

Mid-Market, 500+ employees

5.0

AI-powered teaching support

Pros

From my experience it's extremely easy to use and incredibly effective for teaching. The AI Co-pilot genuinely feels like a game changer and the interface makes navigating resources simple and stress-free.

Cons

My only frustration is that students are still listed as boys and girls. I was hoping they could be separated and I can't customize the class record the way I need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FLA
Felix Leonardo A.

Mid-Market, 500+ employees

5.0

feature-rich friendly interface

Pros

What I really like is the friendly interface combined with the wide range of features which allows us to work on a very comprehensive and user-friendly platform with plenty of activities for students.

Cons

Although NEO is clearly a very comprehensive platform packed with features, I'm concerned that some smaller institutions simply won't have the budget to afford it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10