iTacit Reviews

“The team really knows their stuff!

Pros

The team at iTacit really knows their stuff when it comes to the services they offer and whenever I have run into issues or had questions, the Help Desk gets back to me quickly.

Cons

We have been using it since 2021 and have not run into any problems with it.

“packed with a complete range of solid products

Pros

I like that it offers a complete range of products and the customer service is solid.

Cons

There is nothing really to complain about though maybe they could adjust their pricing structure a bit.

“Easy to use and highly customizable

Pros

It is easy to use, works well and the best thing is that we can customize it to fit our needs.

Cons

I dont have any least favorite parts about it.

“like that it works on mobile

Pros

This platform is user friendly and works on mobile. Plus the training programs are designed for different users and learning styles.

Cons

Getting to know the admin side takes a bit of time before we can really understand and use everything the platform offers.

“A great product with excellent service!!!

Pros

overall it is a a great product and they have excellent customer service.

Cons

I do not have anything negative to say about it. Their service is excellent and they are very understanding with their clients.

“Excellent analysis and communication tools

Pros

I really like working with our account rep because he is the best. Plus having analysis tools handy for tracking and compliance is proven pretty important for us. The variety of training programs available for our stakeholders is also really helpful. And it is important that they keep improving based on customer feedback and communicate those updates clearly and iTacit does both really well!

Cons

There are some limitations with reporting as I mentioned in my survey.

“Strong document library and forms!!

Pros

Some of iTacit's strongest features are the document library as it is a central spot for all job aids, policies soPs and quick guides which makes version control easy. We also use the Forms feature which is an extra cost for some users but it is good to make sure specific protocols are followed by the right people at the right times. Their customer service and quick responses are another big plus and if you are not sure how to do something, you can just ask!

Cons

I would say the challenges I have faced with it are that some parts of the platform feel a bit complex for someone like me who is not an LMS expert. But that complexity does mean you can do almost anything with course creation and reporting you just have to learn how. I also do not think they have a report yet that shows the last login date for each user.

“Transformed our training positively

Pros

iTacit has completely transformed how we handle training in a positive and far-reaching way. We are thrilled with the results. Also users find it engaging and like using the Notice Board to stay in touch with other locations. Even admins like how easy it is to manage.

Cons

To be honest I cannot think of anything I like least about it. There are a couple of very specific reports I'd prefer to see formatted differently but that's just based on my personal preferences and uses so it would not be fair to list it as a downside.

“User friendly tool

Pros

The interface is user-friendly and looks good. Plus I really like how it connects employees without needing to share personal info or use social media.

Cons

The backend can feel a bit repetitive and clunky at times.

“Easy to navigate with outstanding service

Pros

Its easy to navigate and the customer service is outstanding. The support team is always patient and ready to show you new ways to do things.

Cons

As someone who is not very tech-savvy, it can sometimes take me a while to get the hang of new processes.

“Easy to use, with Great customer service

Pros

The product is incredibly user-friendly, and the staff is always ready to assist with any questions.

Cons

There is a slight learning curve, but the team is capable of helping you understand and guiding you through it.

“very simple to use

Pros

I like that the platform is very simple to use and has a clean, updated look.

Cons

There is a slight learning curve at the start but the support materials and staff are really helpful once you get familiar.

“Helpful for tracking nurse education

Pros

This tool is really helpful for keeping track of our nurses ongoing education. Features like exporting transcripts and auto-generating Excel sheets make administrative tasks much smoother. I have also found their customer support to be great as our support rep is always available when we need help and even suggests features that could be useful for us.

Cons

We'd like to see a few extra features in it like being able to embed links in certain areas and simpler permission settings. I'd also love if you could add permission groups or new facilitators right while you are using them, instead of having to open another tab in the backend to create a new group first.

“A great, accessible lms

Pros

iTacit LMS does a great job of meeting our needs and the needs of our learners. What we have liked the most is their willingness to work with us at ReThink Ability to build specific components we needed for an accessible platform for external users. Their customer service is also outstanding as they are helpful, quick to respond, flexible and proactive in supporting us.

Cons

A few parts of the backend were tricky at first as they were not very user friendly. But the online and one-on-one training has been really helpful and continues to be.

“User friendly and really easy to use

Pros

I have tried several online learning platforms before mostly through school and other jobs and most are not great. But I like iTacit because it is user friendly and really easy to use.

Cons

Honestly there is nothing to dislike about the product. Whenever I have had an issue, customer service has been outstanding and always fixed things quickly.

“Digital forms are a big improvement

Pros

The digital form workflow is a big improvement as no more paper forms! The online learning is also easy to access and track.

Cons

I did not come across anything I did not like about the software especially since you are really only using it for training.

“Solid organization and support features

Pros

There are multiple thing I like about this tool such as organization, support and role management features are solid.

Cons

Sometimes forms give an error when we are trying to open them for users.

“very easy to manage and navigate

Pros

I really liked how easy it was to manage our clients needs and how easy it felt to navigate.

Cons

We did run into a few technical issues early on but once they got resolved, the problems did not come back. The tech team was also great to work with as they are very quick and efficient.

“Sped up and improved our process

Pros

One thing I really love is having training and forms all in one place. Also it is much easier now to see where someone is in our process. Before we had to check three different apps to get user info but now we just check their iTacit profile. There is no more dealing with hard to read handwriting and the required fields make sure we get all the info we need. This has really helped us handle the growing demand for EHR access. Turnaround times are shorter now too. Before requests used to take 15 to 45 minutes and now it's more like 10 to 20 so we can get more done each day.

Cons

One small issue I have noticed is with letters that have accents. In other systems, if you search for a name without including the accent, it will still show users that have accents. With it, you have to be exact otherwise it won't display the person unless you type the accent correctly. This has made it hard for some of my team to find users because they did not realize there was an accent in the name.

“pretty easy to work with once learned

Pros

It is an easy tool to work with once we get the hang of the navigation.

Cons

I feel like the admin interface could use some improvement.

“Effective and efficient for learning

Pros

iTacit tool is effective and efficient and I like that it supports people with ongoing learning.

Cons

Honestly I am not really sure there is anything I don't like.

“The easiest to use!!

Pros

Over the years, I have tried plenty of platforms and I have to say it is the easiest to use with the best features. I also really like how we can communicate through it and also complete our training there. Plus being able to see job postings and apply right in iTacit is another huge plus!

Cons

It is incredibly easy to use and I would not change a single thing about the platform.

“Easy to find our way around

Pros

Once you are logged in, it is easy to find our way around. The modules are also clear and easy to understand.

Cons

We have had several login problems with staff members which has caused some frustration on the team.

“simple to use with great support

Pros

It is simple to use, the support is great too and I like that it brings all our learning materials and training records together in one spot.

Cons

I think it would be awesome if it could add more interactive features, like giving hints during quizzes.

“Great learning management features

Pros

The learning management features are great as staff can log in, finish assigned courses and track their progress easily. In the past we used to rely on paper courses and spreadsheets but it has made the whole process more efficient and interactive. Employee engagement and communication are always areas to improve and the iTacit notice board makes sharing info with staff easier. The comment and like features also make it more interactive and fun for everyone.

Cons

As per me the reporting side could definitely use some improvement. With a large organization like ours, pulling education completion rates for all program areas can be slow and inefficient for bigger reports. Though the team is already working on a solution, as they always do whenever we raise a concern. Their customer service and follow-through are excellent. Plus the My Team feature which lets managers see their own staff's course completion has been a helpful addition.

“really useful

Pros

This product is a really useful tool for online learning management and compliance tracking. All the information is right there whenever we need it.

Cons

I have gotten feedback from the home-level that there are often too many filters in the transcript manager and knowledge program manager making it overwhelming to navigate. So if there is a way to organize or enhance those features to be more user-friendly without removing them that would be great.

“Lets us store and report on everything

Pros

iTacit software lets us store, access and report on all kinds of items from training and documents to surveys. Plus it is easy for management to review and for staff to access.

Cons

There is no way to create custom reports which if possible would make it a lot easier for management to get exactly what they need.

“User friendly with simple forms

Pros

I really like how user-friendly the software is. Even the forms are simple to build and for employees to use. Uploading, updating and sharing documents with all users is also really easy.

Cons

One small issue is that when I update a dropdown in a form, it does not automatically update the active form in the Library.

“just love the customer service we get

Pros

One thing that I adore is the customer service we get from iTacit. Whenever we have a question, they are ready to meet and explain things further. They usually reply to emails within a day or two and they are always open to new suggestions and features which I think is really important.

Cons

I dont find it the easiest software to work with, there is a lot going on and sometimes you have to dig around to find what you need. But as I mentioned, customer service is always ready to help.

“Terrific customer service

Pros

Customer service has been the biggest strength of using this product as they have been terrific. We also like the Transcript Manager for tracking who has accessed training modules, quizzes and knowledge checks. Creating courses was easy too and the demo videos were clear. We were really impressed with how much functionality is offered.

Cons

So far I have not come across anything I dislike about the product.

“with it anything is possible!!

Pros

It is so easy to use! We can ask for just about anything to help our team and before we know it, everything is set up.

Cons

Not enough of our employees are using it yet but we are working on it.

“Really simple to use

Pros

This platform is really simple to use which is essential for an environment with people who are not very tech-savvy. The mobile apps for iOS and Android look modern too and have all the features we need.

Cons

Its simplicity is a big plus but it can also be a drawback since it offers fewer features than some competitors. Still most users probably won't miss those extra features.

“Works smoothly once you are familiar

Pros

It works smoothly once we get familiar with it. So overall I would say it is pretty user friendly.

Cons

I think it would be nice to have more detailed resources. Some features that seem like they should be easy to turn off or customize just cannot be adjusted.

“A solid software product

Pros

Overall it's a solid software. Even the Notice Board looks good and lets us comment and like posts, kind of like Facebook.

Cons

Setting up surveys is a bit complicated though it gets easier with practice. So yes I feel like this area could use some improvement.

“perfect launch timing for employee connection

Pros

We rolled out iTacit at the start of the pandemic which was actually the perfect time to launch a new employee intranet since staying connected became more important than ever. The notice board is a great way to share important updates and tips with our team and it even cuts down on mass emails.

Cons

The admin side is a little more complex and sometimes does not have all the options I'd like. For example, deleting a survey after it is launched or how survey results are displayed. The look is not as user-friendly too as its 2.0 version.

“Very user friendly and well-organized

Pros

I like it as it is very user-friendly, easy to understand and well-organized.

Cons

One thing I would like is to be able to move employees to a different supervisor directly, not just through their role. I'd also like to delete media from the library thats been used in older posts maybe by archiving old posts or media.

“highly customizable!

Pros

We really like how customizable iTacit is to fit exactly what we need.

Cons

For real we have not come across anything that's been a major issue. The system does need someone who is fairly tech-savvy but you do not have to be an IT expert.

“keeps materials organized!

Pros

It is easy to use, keeps materials organized and works well as an employee communication platform.

Cons

When our organizational structure changes, updating it in the system is not as easy as it could be.

“user friendly

Pros

The software feels pretty user friendly once we get used to the terms like i-course and knowledge program. Plus it is visually clean and easy to navigate whether you are an admin or an end user.

Cons

Building pages feels a bit limited. For instance, image placement is restricted to left, center, or right with no way to wrap text around it like in Word or PowerPoint. Media libraries and permission groups also seem separate for each module as it would help if they were linked or if there was one central library for everything.

“An excellent way to communicate!

Pros

Yes, the product is easy to use. We mainly use it for messages and posts. It is an excellent way to communicate with all employees or specific departments.

Cons

I like the platform. It is user-friendly and the tech support is really helpful.

“Super user friendly interface and reports

Pros

The user interface is super user friendly. The system has a built-in authoring tool and handles SCORM content really well. Leaders in the organization can track and manage their teams training requirements in real time and the built-in reports are simple to use. Plus it's easy to pull data into external dashboards.

Cons

Right now the software does not have a built-in live video classroom feature.

“Easy, affordable and customizable

Pros

iTacit is easy to use, affordable, customizable and modular and being able to start simple and add modules over time is really helpful.

Cons

There was not anything I disliked but it is very powerful on the backend so you need someone who knows how to make the most of all the data.

“Really powerful targeting feature

Pros

The targeting feature is really powerful and I hope to make better use of it down the road.

Cons

Well the API did not fit our needs perfectly and we have had some ongoing problems with keeping data in sync.