iTacit Reviews

“The team really knows their stuff!

Pros

The team at iTacit really knows their stuff when it comes to the services they offer and whenever I have run into issues or had questions, the Help Desk gets back to me quickly.

Cons

We have been using it since 2021 and have not run into any problems with it.

“packed with a complete range of solid products

Pros

I like that it offers a complete range of products and the customer service is solid.

Cons

There is nothing really to complain about though maybe they could adjust their pricing structure a bit.

“Easy to use and highly customizable

Pros

It is easy to use, works well and the best thing is that we can customize it to fit our needs.

Cons

I dont have any least favorite parts about it.

“like that it works on mobile

Pros

This platform is user friendly and works on mobile. Plus the training programs are designed for different users and learning styles.

Cons

Getting to know the admin side takes a bit of time before we can really understand and use everything the platform offers.

“A great product with excellent service!!!

Pros

overall it is a a great product and they have excellent customer service.

Cons

I do not have anything negative to say about it. Their service is excellent and they are very understanding with their clients.

“Excellent analysis and communication tools

Pros

I really like working with our account rep because he is the best. Plus having analysis tools handy for tracking and compliance is proven pretty important for us. The variety of training programs available for our stakeholders is also really helpful. And it is important that they keep improving based on customer feedback and communicate those updates clearly and iTacit does both really well!

Cons

There are some limitations with reporting as I mentioned in my survey.

“Strong document library and forms!!

Pros

Some of iTacit's strongest features are the document library as it is a central spot for all job aids, policies soPs and quick guides which makes version control easy. We also use the Forms feature which is an extra cost for some users but it is good to make sure specific protocols are followed by the right people at the right times. Their customer service and quick responses are another big plus and if you are not sure how to do something, you can just ask!

Cons

I would say the challenges I have faced with it are that some parts of the platform feel a bit complex for someone like me who is not an LMS expert. But that complexity does mean you can do almost anything with course creation and reporting you just have to learn how. I also do not think they have a report yet that shows the last login date for each user.

“Transformed our training positively

Pros

iTacit has completely transformed how we handle training in a positive and far-reaching way. We are thrilled with the results. Also users find it engaging and like using the Notice Board to stay in touch with other locations. Even admins like how easy it is to manage.

Cons

To be honest I cannot think of anything I like least about it. There are a couple of very specific reports I'd prefer to see formatted differently but that's just based on my personal preferences and uses so it would not be fair to list it as a downside.

“User friendly tool

Pros

The interface is user-friendly and looks good. Plus I really like how it connects employees without needing to share personal info or use social media.

Cons

The backend can feel a bit repetitive and clunky at times.

“Easy to navigate with outstanding service

Pros

Its easy to navigate and the customer service is outstanding. The support team is always patient and ready to show you new ways to do things.

Cons

As someone who is not very tech-savvy, it can sometimes take me a while to get the hang of new processes.

“Easy to use, with Great customer service

Pros

The product is incredibly user-friendly, and the staff is always ready to assist with any questions.

Cons

There is a slight learning curve, but the team is capable of helping you understand and guiding you through it.

“very simple to use

Pros

I like that the platform is very simple to use and has a clean, updated look.

Cons

There is a slight learning curve at the start but the support materials and staff are really helpful once you get familiar.

“Helpful for tracking nurse education

Pros

This tool is really helpful for keeping track of our nurses ongoing education. Features like exporting transcripts and auto-generating Excel sheets make administrative tasks much smoother. I have also found their customer support to be great as our support rep is always available when we need help and even suggests features that could be useful for us.

Cons

We'd like to see a few extra features in it like being able to embed links in certain areas and simpler permission settings. I'd also love if you could add permission groups or new facilitators right while you are using them, instead of having to open another tab in the backend to create a new group first.

“A great, accessible lms

Pros

iTacit LMS does a great job of meeting our needs and the needs of our learners. What we have liked the most is their willingness to work with us at ReThink Ability to build specific components we needed for an accessible platform for external users. Their customer service is also outstanding as they are helpful, quick to respond, flexible and proactive in supporting us.

Cons

A few parts of the backend were tricky at first as they were not very user friendly. But the online and one-on-one training has been really helpful and continues to be.

“User friendly and really easy to use

Pros

I have tried several online learning platforms before mostly through school and other jobs and most are not great. But I like iTacit because it is user friendly and really easy to use.

Cons

Honestly there is nothing to dislike about the product. Whenever I have had an issue, customer service has been outstanding and always fixed things quickly.

“Digital forms are a big improvement

Pros

The digital form workflow is a big improvement as no more paper forms! The online learning is also easy to access and track.

Cons

I did not come across anything I did not like about the software especially since you are really only using it for training.

“Solid organization and support features

Pros

There are multiple thing I like about this tool such as organization, support and role management features are solid.

Cons

Sometimes forms give an error when we are trying to open them for users.

“very easy to manage and navigate

Pros

I really liked how easy it was to manage our clients needs and how easy it felt to navigate.

Cons

We did run into a few technical issues early on but once they got resolved, the problems did not come back. The tech team was also great to work with as they are very quick and efficient.

“Sped up and improved our process

Pros

One thing I really love is having training and forms all in one place. Also it is much easier now to see where someone is in our process. Before we had to check three different apps to get user info but now we just check their iTacit profile. There is no more dealing with hard to read handwriting and the required fields make sure we get all the info we need. This has really helped us handle the growing demand for EHR access. Turnaround times are shorter now too. Before requests used to take 15 to 45 minutes and now it's more like 10 to 20 so we can get more done each day.

Cons

One small issue I have noticed is with letters that have accents. In other systems, if you search for a name without including the accent, it will still show users that have accents. With it, you have to be exact otherwise it won't display the person unless you type the accent correctly. This has made it hard for some of my team to find users because they did not realize there was an accent in the name.

“pretty easy to work with once learned

Pros

It is an easy tool to work with once we get the hang of the navigation.

Cons

I feel like the admin interface could use some improvement.