Meazure Learning Reviews

“Safeguards exam integrity

Pros

Working as an online professor, I'm really thankful for this simple, easy-to-implement service because it helps safeguard the academic integrity of my exams by monitoring potential misuse, proctors also update me in real time about student behavior during the test which provides peace of mind that students aren't relying on AI tools or collaborating with others while completing their assessments.

Cons

Occasionally I've seen students select the incorrect instructor when registering which can be frustrating but in my experience it's customer support acts quickly and efficiently to give those students another opportunity to enroll under the right instructor for the proper exam.

“Responsive support

Pros

I really appreciated how quickly the team responded and the professional way customer support handled everything. Their prompt replies and calm, knowledgeable approach made resolving issues feel much easier.

Cons

At times I found the equipment evaluation process confusing, because unclear steps and mixed signals during assessments left me unsure what was expected and made it harder to follow how final decisions were reached.

“Best tool....

Pros

The suite has been invaluable for learners, teachers and administrators. Since it helps maintain academic integrity during final exams, we've been able to extend services beyond our usual geographic reach.

Cons

My experience is that technical problems in high-stakes final exam settings significantly ramp up students stress and although most glitches can be fixed, the small number that cannot are frequently escalated to higher support levels and tend to color people's overall impression of the platform, even though the vast majority of exams finish without incident.

“Positive student experience

Pros

From my experience, most students complete their exams without problems and they generally seem to have a positive experience. I also find the website clean, organized and easy to navigate.

Cons

I've observed that some students experience long wait times when trying to connect with their proctor which can be frustrating and may disrupt the flow of the exam.

“uneven proctoring

Pros

Uploading and editing exam details has been relatively simple and I've noticed that students pick it up quickly because the interface feels easy.

Cons

For our team, we've noticed the proctoring quality can be highly uneven from session to session and transmitting the recorded exam videos to instructors is a really tough, time-consuming process.

“Reliable guardian browser

Pros

It's readily available and allows my students to solve Excel problems without forcing a locked-down browser, which I really appreciate. Over five years, I haven't had any issues with the Guardian browser and the customer support has always been responsive.

Cons

As an instructor, I worry that the price can be a burden for some students and on occasion I've seen it have compatibility glitches with certain Mac setups which can be frustrating.

“Easy for navigation

Pros

Navigating the platform is very easy for me, the customer service is helpful and overall it's consistently reliable.

Cons

We've relied on this tool for years and I haven't faced any problems since they transitioned to Meazure Learning, so the change hasn't affected our experience.

“complex live sessions

Pros

Using the website is simple and I appreciate how clear and organized the layout is.

Cons

I've found that the live sessions are overly complex, often dropping students mid-exam, while differing browser experiences and proctors who miss obvious cheating make the process unreliable.

“Frequent technical glitches

Pros

The strong security measures for students taking exams really stand out to me. They help ensure fairness and equity, which I value a lot.

Cons

We experience technical glitches far too frequently and those persistent problems really frustrate our students and undermine their testing experience.

“Slow to respond

Pros

Setting up exams, terms and related items in this platform has been remarkably easy and I genuinely like how simple the process is.

Cons

What really bothers me is the repeated long wait times that students, including those I know, encounter almost every session when they're trying to get connected to a proctor for their exam which I find unacceptable.

“Convenient for remote students

Pros

For students who are online-only or far from campus, this tool works really well. It's convenient for home testing and as an administrator, I like how the interface clearly shows all fundamental settings while offering extra options to enhance test security.

Cons

When speaking with students at my institution which I do frequently in my capacity as an administrator, I'm often the person they go to with complaints and over time I've heard about a handful of recurring negative experiences they encounter, including occasionally having to wait a long time before being connected to a live proctor and on some occasions, feeling that the proctors were not fully attentive during the exam.

“Responsive to feedback

Pros

I really appreciate that they actively gather and act on customer feedback. Their platforms are simple, well-designed and easy to use.

Cons

While there are noticeable inconsistencies in the Proctor experience across both in-person and online proctoring, issues I believe are resolvable with focused effort, I'm hoping to see a more proactive and engaged approach from my account manager going forward.

“fast and helpful support

Pros

Their support has always been fast and accurate, which consistently helps me resolve issues quickly.

Cons

As an exam administrator, I find the online chat frustrating because it can be hard to ever reach the right person and since there is so much information to complete and you often have to speak with a general agent before being transferred, I really want to be routed straight to a specialist every time.

“Saves time with API

Pros

Running online exams with this tool has been easy and once the API was set up, it saved our team countless hours. The staff were always available to help with the API setup and regular check-ins were invaluable. I'm optimistic about using this tool for other assessment formats in the future.

Cons

Time zone differences have been a recurring challenge for my team, although having a representative based in Australia lately has made a noticeable difference.

“SSO confusion & technical glitches frustrate students

Pros

Setting up terms and exams is very user-friendly for administrators. I can easily view incident reports and edit test-taker profiles without any hassle.

Cons

I've noticed students often get confused when logging in via Single Sign-On and several have experienced technical issues connecting to the proctor during an exam, additionally, when the number of test-takers is high, I observed that system performance degrades and technical problems arise throughout the exam.

“proactive and reliable tool

Pros

From my experience, it tends to be very proactive and consistently quick to respond which makes collaborating with them feel reliable and easy.

Cons

Whenever we require I.T. assistance, their response times are slow and consistently fall short of our needs, so I believe their timeliness urgently needs major improvement.

“Centralized exam management

Pros

As an organization, we rely on this platform to handle our entire application processing pipeline as well as the development and administration of our exams which keeps all those functions centralized. Because we receive ongoing support from the same team members, we enjoy uniformity and have developed a strong working rapport which really helps operations. The team regularly offers best-practice guidance and supports us in maintaining a high standard for our credentialing programs and their customer service for candidates is consistently very good.

Cons

Implementing new projects or rolling out additional features through this platform's IT department tends to be somewhat slow and I often find that it takes a noticeable amount of time before requested changes are completed.

“Excellent customer service

Pros

I'm really impressed with their customer service support, it's consistently excellent and goes out of its way to help.

Cons

When I try to reach them by phone, it's sometimes difficult because I end up waiting on hold for a while.

“Pleasant collaboration

Pros

Working with the team, I find them extremely responsive and genuinely pleasant to collaborate with which makes day-to-day interactions easy and reassuring.

Cons

Great tool but I've been dealing with a lot of changes recently, including swaps in our account managers (the client success manager) and that constant turnover has made things feel unsettled.

“Attentive account reps

Pros

I've noticed that the account representatives are consistently friendly and responsive and they genuinely pay attention to my needs which makes the whole process much easier to manage.

Cons

Overall, I don't have any major concerns about using this tool, based on my experience it functions reliably and I haven't run into significant issues.

“Priority issues...

Pros

For our team, online proctoring works really well and because instructors have been using this platform for a while they feel comfortable navigating its features during exams.

Cons

I've noticed we've faced more problems than we usually do since our chain of contacts was restructured and there are moments when it honestly feels like we're not treated as a priority customer, on several occasions a proctor either failed to reach out to an instructor when they should have or, worse, neglected to implement the specific accommodations that were recorded for a student.

“Integral to business model

Pros

I've maintained a long-standing partnership with this platform and I genuinely appreciate how integral it has become to our business model, since it gives us continual support, they enable round-the-clock access for our students and are able to resolve many problems independently so we don't have to escalate every single issue back to the University. Although the overall process can sometimes be exasperating, they consistently try to improve the experience for all students.

Cons

For many of our students, I'd like to see significantly more effort devoted to making this platform compatible with Chromebooks, because that compatibility would remove a major barrier to access and be highly meaningful for a sizable portion of our learner population.

“Unpredictable Platform Quality

Pros

As local support staff, we've found that the reporting and notification workflow features actually let us be part of the process with faculty, enabling us to stay informed, chime in when necessary and help guide follow-up actions.

Cons

I've had mixed experiences with the platform's quality, the initial Guardian browser launch caused significant problems for us and flagged sessions have produced inconsistent results, so I can't always rely on it to behave predictably.

“Home exam convenience

Pros

I really appreciate that I and other students can take the exam from the convenience of our homes which saves travel time and reduces stress.

Cons

However, I've found that many students, including myself at times, struggle to set up the testing platform and then face problems interacting with proctors which can be frustrating and time-consuming.

“Simple for configuration

Pros

I find it incredibly easy to configure and in practice my students rarely run into problems.

Cons

From my perspective, the price can be a real hurdle for learners, because LCC is located in a rural community, the cost often keeps some students from being able to use it.

“Proctor Delays Ruined My Exam Session

Pros

Honestly, the whole experience left me extremely frustrated and I couldn't find anything positive about it.

Cons

I ended up sitting in screen-sharing mode for more than an hour while waiting for Examity's proctor to arrive for my Salesforce AP exam which completely disrupted my testing session and convinced me I won't be returning to this platform.

“Strict, unclear rules

Pros

Taking exams from home is convenient and saves travel time, but that convenience came with so many downsides that it complicated the process.

Cons

In my experience it bills itself as an online testing option but don't be misled into thinking it functions like a traditional testing center, I found their monitoring rules to be surprisingly strict and not clearly communicated. For instance, I was quietly speaking the questions to myself to make sure I understood them, something many people do to organize their thoughts and the system flagged my session for academic misconduct. Because of that automated or manual flag, my professor gave me a zero on the exam even though there was no prior warning during the test about speaking aloud. The whole situation felt unfair and after this episode I'm convinced I won't trust or use their service again.

“confusing student directions

Pros

Almost nothing about this tool feels redeeming to me beyond online proctoring and even that seems barely adequate.

Cons

From my experience, the student-facing directions are thin and confusing and I often get annoyed because the language and labels shift between pages which makes following steps harder than it should be, additionally, the recent browser mandate locks out Chromebook users entirely, preventing them from accessing this tool. When I look at the instructor side, it feels like the company has unilaterally decided how faculty should review exams, denying professors the ability to run basic searches without wading through years of archived tests and although I was told there is an option to request a tidy-up from someone at ProctorY, that process just wastes time.

“Glitchy website nightmare

Pros

Examity has no features I find remotely likable and I genuinely can't think of any redeeming aspects.

Cons

Honestly, every aspect of this service has been a fiasco for me and the basic website functions simply do not work reliably which turns what should be a easy login into a recurring headache. I have no idea why it is still allowed to operate or why it hasn't been shut down altogether, because dealing with their agents and a glitchy platform has caused me more frustration and stress than almost anything else I've used online. Each time I try to sign in, I'm forced to contact an "expert" or agent who then has to send me a link and that repeated dependency is baffling and infuriating. It feels like the site is riddled with bugs and errors and I'm expected to clear, prepare and double-check a bunch of things just to get it to recognize my login which is absurd. I'm actively searching for every forum and platform where I can post the worst possible review and firmly believe this service should be taken offline permanently for the sake of all future test takers.

“Cancelled exams last-minute

Pros

This company ranks among the worst I've ever dealt with and I have nothing positive to say.

Cons

my experience was a nightmare, they insisted I use a new browser that plainly failed to function and even though I registered and booked my exam two weeks in advance, they ended up canceling it on the actual day, I still can't fathom how a company offering such an unreliable service stays in business, so I'm warning anyone considering them to steer clear no matter what, this whole service is awful.

“Awful support

Pros

I couldn't find a single redeeming feature and the service was consistently terrible.

Cons

I've experienced awful support, with no helpful customer service to speak of and an alarming lack of transparency at every step.

“Inconsistent ID guidance

Pros

The experience was so poor that I have absolutely nothing positive to say and wouldn't recommend them to anyone.

Cons

I won't repeat the rude language that popped into my head about the service I received today because it isn't polite but to be blunt, the whole experience was unacceptable. Before the exam started I reached out via live chat to check whether the form of ID I planned to use would be okay and they explicitly confirmed it would be fine which gave me confidence to begin, moments later I was told that same ID was not acceptable. I informed them I would drive home to fetch an alternative and that I would return within the allotted timeslot and I did exactly that, yet when I came back I was told the exam had been cancelled with no clear instructions on how to rebook or what to do next. The lack of guidance and consistency was astonishing and left me completely stranded. Seeing that around ninety percent of the reviews here are one star, I now understand why and if any company is considering hiring Proctor to run online exams I urgently urge them to rethink that decision.

“Unrealistic verification rules

Pros

While the software itself offers a convenient interface and workflow, I think the support team made the process unnecessarily stressful, turning an otherwise handy app into a frustrating experience.

Cons

Regarding the actual exam experience, they flat-out refused to let me sit for a test I had already paid for simply because my state ID had recently expired and nobody made that limitation explicitly clear before I began the session, instead they kept repeating that they required a "valid" ID without explaining why an otherwise accurate and identifying card shouldn't suffice which felt arbitrary and infuriating. I tried to explain that in my situation all of the other personal details on the ID matched and that the document still proved my identity but they insisted the expiration date alone invalidated it and after asking for a refund I was treated dismissively, at one point they literally hung up on me and refused to help further. They even told me I needed to go to the DDS to renew the card within a two-hour window so I could take the exam, knowing full well DDS was closed at the time which is absurd and unrealistic for fully online students who don't get campus IDs and who may not own a passport for alternative verification. Had I read other people's accounts beforehand I would have avoided this service, because what should have been a easy, proctored midterm turned into a needlessly difficult ordeal that felt designed to frustrate students rather than verify them.

“Stressful technical issues

Pros

I couldn't find anything positive about the service and their privacy protections feel inadequate, so I'd choose an in-person session or a competitor instead.

Cons

My experience was terrible, I became extremely anxious before the exam even began, ended up losing work hours because of the ordeal and felt overwhelmed by how the technical support supposedly trying to help with my camera actually terminated the session via remote control in a way that made it appear as though I had ended it myself. When I attempted to get assistance and they reconnected me to a proctor, that proctor immediately shut down the session without offering any reason which compounded my stress on top of the exam and left me feeling that dealing with such avoidable, unexplained interruptions was simply not worth the pressure or the lost time.

“Access Code Chaos and Poor Support

Pros

After my issue wasn't resolved, they simply hung up on me, which was rude and left me with no intention of using or recommending this company.

Cons

I purchased a course and exam for six staff members at my nursing facility and after being handed an exam access code that ServSafe explicitly told me was the one to use, the whole process quickly turned into a nightmare. One of my employees was all set and had an appointment to take the exam through this tool, yet when the scheduled proctor logged in she was told she could not proceed, with it flatly refusing to accept the access code and redirecting us back to ServSafe, meanwhile ServSafe kept insisting that this was the correct code and that there was nothing more they could do from their end. When I politely requested to speak with a supervisor or manager at this platform to resolve the contradiction, the call was abruptly disconnected and I was hung up on which felt horribly unprofessional and dismissive. This level of service, being bounced between vendors and then literally hung up on, has left me furious and I will not use or recommend this company again.

“Not recommended!!

Pros

Okay so... I don't see any real benefits to using it.

Cons

Honestly, what bothers me most is that this company seems allowed to prey on students while creating a real security risk for any computer they touch, I was required to install their browser extension and a .exe that connects you to the proctoring "service," and on two separate occasions I found that .exe running in the background and scattered across three different directories on my machine. It had installed copies on each of my PC drives which forced me to hunt them down and delete them and the whole experience felt invasive and unnecessary. In my view, instructors should be responsible for supervising tests and exams rather than outsourcing that role to a third-party service.

“Proctor Bias Affects Exams

Pros

The available links and clean UI/UX design are about all I find useful as a user.

Cons

I find proctors often judge candidates by how they look and in my most recent exam I was dressed in business casual so they didn't ask about my testing area and I had zero interruptions.

“Overpriced and intrusive tool

Pros

I can't find a single thing I like and it feels like the company is taking advantage of students, which is disappointing and makes me distrustful.

Cons

For me, everything about it feels overpriced and overly invasive and the constant inconvenience it creates makes the whole experience impractical and frustrating to deal with.

“Distracting technical hiccups

Pros

Most of the proctors assigned to me were friendly, which made identity verification before exams almost effortless and overall using Examity felt simple and organized.

Cons

There were occasions when small technical hiccups would pop up and, because of that, I found it surprisingly distracting and difficult to maintain concentration during quizzes or exams, since sometimes my internet connection would drop unexpectedly.

“Lengthy setup stress

Pros

Honestly, I can't point to anything good about this system because the interface feels clumsy and not user-friendly at all.

Cons

Getting started alone takes me at least an hour and despite reaching out to support staff who couldn't resolve the issue, I end up feeling stressed right before exams which I honestly think undermines my performance.

“Professional proctors

Pros

OKay so.... I've consistently found the proctors and the support representatives to be professional, knowledgeable and well-rounded in handling different situations.

Cons

In my experience, although it happens rarely, the system being used can sometimes run into issues that disrupt the flow.

“Secure and versatile tool

Pros

I find it extremely secure, versatile and easy to operate.

Cons

So far nothing about it has really bothered me.

“Dreadful proctoring

Pros

Last year the proctor assigned to me was courteous and professional and my exam went off without a hitch, there were no interruptions and nobody tried to unfairly penalize students during that session.

Cons

Last time I took the SJT exam it went smoothly but this time my experience with this tool was absolutely dreadful and left me frustrated the entire session. I ran into one proctor who behaved in a way I found unprofessional and seemingly intent on making the process difficult and when I politely asked her to repeat instructions because I couldn't follow her accent she didn't make any effort to clarify or accommodate me. The administrator repeatedly insisted she could not see me no matter how many times I adjusted my setup, even though my whole face was clearly visible on camera, because I use a desktop that doesn't allow me to zoom out to show my shoulder, I did everything I could to make sure my face was centered and compliant, yet that didn't seem to satisfy her. At the start she made me film my room three separate times and then told me that having a blank sheet of paper was not acceptable, so I removed it at her request and redid the recording but these demands felt increasingly arbitrary and personal as they went on and although I thought they were getting ridiculous I followed along just to get through the exam. I tried to sit as tall as possible to meet whatever visual standard they were implying but during the opening moments she interrupted me twice, drew red marks on the screen and insisted I lower the camera because they allegedly couldn't see me. I never touched the camera, maintained good posture and ensured my forehead to chin was visible, yet the same complaint kept coming from her and even from another proctor who started issuing commands mid-test to lower the camera, despite it remaining in the exact same position. That condescending tone lasted for about two minutes and, even after I made an immediate effort to appear taller in the frame, the interruptions continued and I eventually had to mute my entire computer just to regain focus. Their behavior ate into my time and made it impossible to concentrate at the beginning of the exam which is especially maddening for a relatively easy judgment-based test that isn't the kind of assessment where cheating would realistically be an issue. To make matters worse, after I completed the test and was filling out the anonymous post-exam survey I noticed the proctor had reconnected remote viewing while I was still providing feedback which felt like a serious invasion of my privacy. This was, without question, the worst proctoring interaction I have experienced and if the company allows employees to act like this it will negatively affect many other test-takers. I'm urging this tool to investigate and speak with these two individuals about their conduct, remind them of professional standards and reiterate the real goals of their role so future candidates aren't treated this way. When I installed the extension I noticed it already had a one-star rating and after going through this exam I now understand why that low score exists, I hope these comments raise enough concern to help prevent similar experiences for others who plan to use this tool.

“forced usage frustration

Pros

Honestly, I couldn't find a single positive to point to, the people running this seem completely out of their depth and whenever I booked an exam I ended up adding twenty to thirty extra minutes just to navigate the chaos this tool creates.

Cons

Being forced to use this tool is a major downside for me, in my experience their process feels disorganized, is painfully slow and is governed by rules and policies that are applied inconsistently.

“Dishonest support

Pros

There's nothing redeeming about it, I wouldn't recommend it to anyone because it ended up costing me a lot and creating immense stress and in my experience it was hands-down the worst product I've used so avoid it completely and don't bother trying it.

Cons

After spending three hours in a live-chat session with an assistant who was trying to help me resolve the technical faults on this tool's end, I ultimately received no usable assistance and as a result I lost $180 for an exam I couldn't take, when an investigation was opened they denied the issue despite the fact that the entire three-hour transcript clearly showed the problem which meant I wasn't granted a refund and had to shell out another $180 to attempt the test again, their service failed me and their responses were dishonest. I feel utterly betrayed by them and cannot trust their support.

“Easy installation & workflow

Pros

For me, installing it was really simple and the workflow is really user-friendly, so I'm able to access and operate it effortlessly from any up-to-date web browser.

Cons

I've noticed that it only works with Google Chrome and I would prefer if it also supported Mozilla Firefox and other popular browsers.

“Smooth proctor interactions

Pros

I found the interface incredibly easy to navigate and because the proctors treated me with genuine kindness and showed flexibility when needed, the entire process felt remarkably smooth and easy to get through.

Cons

What frustrated me was the repetitive nature of some procedures, being asked to prove my identity at every session seemed redundant and added an unnecessary layer of tedium that slowed things down.

“Flexible proctoring modes

Pros

I'm really impressed by this tool's purpose and execution. It's an excellent platform for tracking students and visualizing their progress, making long-term monitoring both simple and insightful.

Cons

I'm not entirely sure whether a constant Wi-Fi connection is required for the entire duration of a test, since the guidance I've seen is unclear and leaves me wondering if offline interruptions might cause problems mid-exam.

“Helpful webinars

Pros

I really appreciate the informative webinars they offer, since they consistently walk us through tricky features and make things easier to understand.

Cons

Honestly, I haven't faced any drawbacks or aspects I dislike about the product and overall it meets my needs without issue.

“Supportive proctors

Pros

I've found the proctors to be warm but appropriately firm and they're very supportive, offering clear guidance to help me navigate the whole process.

Cons

That said, I sometimes experience a sluggish connection and on occasion the questionnaire appears duplicated which can be confusing.