Meazure Learning Reviews

“Safeguards exam integrity

Pros

Working as an online professor, I'm really thankful for this simple, easy-to-implement service because it helps safeguard the academic integrity of my exams by monitoring potential misuse, proctors also update me in real time about student behavior during the test which provides peace of mind that students aren't relying on AI tools or collaborating with others while completing their assessments.

Cons

Occasionally I've seen students select the incorrect instructor when registering which can be frustrating but in my experience it's customer support acts quickly and efficiently to give those students another opportunity to enroll under the right instructor for the proper exam.

“Responsive support

Pros

I really appreciated how quickly the team responded and the professional way customer support handled everything. Their prompt replies and calm, knowledgeable approach made resolving issues feel much easier.

Cons

At times I found the equipment evaluation process confusing, because unclear steps and mixed signals during assessments left me unsure what was expected and made it harder to follow how final decisions were reached.

“Best tool....

Pros

The suite has been invaluable for learners, teachers and administrators. Since it helps maintain academic integrity during final exams, we've been able to extend services beyond our usual geographic reach.

Cons

My experience is that technical problems in high-stakes final exam settings significantly ramp up students stress and although most glitches can be fixed, the small number that cannot are frequently escalated to higher support levels and tend to color people's overall impression of the platform, even though the vast majority of exams finish without incident.

“Positive student experience

Pros

From my experience, most students complete their exams without problems and they generally seem to have a positive experience. I also find the website clean, organized and easy to navigate.

Cons

I've observed that some students experience long wait times when trying to connect with their proctor which can be frustrating and may disrupt the flow of the exam.

“uneven proctoring

Pros

Uploading and editing exam details has been relatively simple and I've noticed that students pick it up quickly because the interface feels easy.

Cons

For our team, we've noticed the proctoring quality can be highly uneven from session to session and transmitting the recorded exam videos to instructors is a really tough, time-consuming process.

“Reliable guardian browser

Pros

It's readily available and allows my students to solve Excel problems without forcing a locked-down browser, which I really appreciate. Over five years, I haven't had any issues with the Guardian browser and the customer support has always been responsive.

Cons

As an instructor, I worry that the price can be a burden for some students and on occasion I've seen it have compatibility glitches with certain Mac setups which can be frustrating.

“Easy for navigation

Pros

Navigating the platform is very easy for me, the customer service is helpful and overall it's consistently reliable.

Cons

We've relied on this tool for years and I haven't faced any problems since they transitioned to Meazure Learning, so the change hasn't affected our experience.

“complex live sessions

Pros

Using the website is simple and I appreciate how clear and organized the layout is.

Cons

I've found that the live sessions are overly complex, often dropping students mid-exam, while differing browser experiences and proctors who miss obvious cheating make the process unreliable.

“Frequent technical glitches

Pros

The strong security measures for students taking exams really stand out to me. They help ensure fairness and equity, which I value a lot.

Cons

We experience technical glitches far too frequently and those persistent problems really frustrate our students and undermine their testing experience.

“Slow to respond

Pros

Setting up exams, terms and related items in this platform has been remarkably easy and I genuinely like how simple the process is.

Cons

What really bothers me is the repeated long wait times that students, including those I know, encounter almost every session when they're trying to get connected to a proctor for their exam which I find unacceptable.

“Convenient for remote students

Pros

For students who are online-only or far from campus, this tool works really well. It's convenient for home testing and as an administrator, I like how the interface clearly shows all fundamental settings while offering extra options to enhance test security.

Cons

When speaking with students at my institution which I do frequently in my capacity as an administrator, I'm often the person they go to with complaints and over time I've heard about a handful of recurring negative experiences they encounter, including occasionally having to wait a long time before being connected to a live proctor and on some occasions, feeling that the proctors were not fully attentive during the exam.

“Responsive to feedback

Pros

I really appreciate that they actively gather and act on customer feedback. Their platforms are simple, well-designed and easy to use.

Cons

While there are noticeable inconsistencies in the Proctor experience across both in-person and online proctoring, issues I believe are resolvable with focused effort, I'm hoping to see a more proactive and engaged approach from my account manager going forward.

“fast and helpful support

Pros

Their support has always been fast and accurate, which consistently helps me resolve issues quickly.

Cons

As an exam administrator, I find the online chat frustrating because it can be hard to ever reach the right person and since there is so much information to complete and you often have to speak with a general agent before being transferred, I really want to be routed straight to a specialist every time.

“Saves time with API

Pros

Running online exams with this tool has been easy and once the API was set up, it saved our team countless hours. The staff were always available to help with the API setup and regular check-ins were invaluable. I'm optimistic about using this tool for other assessment formats in the future.

Cons

Time zone differences have been a recurring challenge for my team, although having a representative based in Australia lately has made a noticeable difference.

“SSO confusion & technical glitches frustrate students

Pros

Setting up terms and exams is very user-friendly for administrators. I can easily view incident reports and edit test-taker profiles without any hassle.

Cons

I've noticed students often get confused when logging in via Single Sign-On and several have experienced technical issues connecting to the proctor during an exam, additionally, when the number of test-takers is high, I observed that system performance degrades and technical problems arise throughout the exam.

“proactive and reliable tool

Pros

From my experience, it tends to be very proactive and consistently quick to respond which makes collaborating with them feel reliable and easy.

Cons

Whenever we require I.T. assistance, their response times are slow and consistently fall short of our needs, so I believe their timeliness urgently needs major improvement.

“Centralized exam management

Pros

As an organization, we rely on this platform to handle our entire application processing pipeline as well as the development and administration of our exams which keeps all those functions centralized. Because we receive ongoing support from the same team members, we enjoy uniformity and have developed a strong working rapport which really helps operations. The team regularly offers best-practice guidance and supports us in maintaining a high standard for our credentialing programs and their customer service for candidates is consistently very good.

Cons

Implementing new projects or rolling out additional features through this platform's IT department tends to be somewhat slow and I often find that it takes a noticeable amount of time before requested changes are completed.

“Excellent customer service

Pros

I'm really impressed with their customer service support, it's consistently excellent and goes out of its way to help.

Cons

When I try to reach them by phone, it's sometimes difficult because I end up waiting on hold for a while.

“Pleasant collaboration

Pros

Working with the team, I find them extremely responsive and genuinely pleasant to collaborate with which makes day-to-day interactions easy and reassuring.

Cons

Great tool but I've been dealing with a lot of changes recently, including swaps in our account managers (the client success manager) and that constant turnover has made things feel unsettled.

“Attentive account reps

Pros

I've noticed that the account representatives are consistently friendly and responsive and they genuinely pay attention to my needs which makes the whole process much easier to manage.

Cons

Overall, I don't have any major concerns about using this tool, based on my experience it functions reliably and I haven't run into significant issues.