MedTrainer Reviews

“Single hub for all our essential company info

Pros

It is great having a single location for all our essential information. We can handle everything from credentialing and staff monitoring to training, education credits and company policies all in one platform. In short the range of available options is huge!

Cons

I really wish there was a resource library with guides on how to use its various tools, so I could look things up when I need a refresher.

“A valued training hub

Pros

We really value having all of our company-wide training accessible on a single platform. It also gives us the freedom to upload and manage our own custom-made corporate training materials.

Cons

Umm I used to be able to generate a simple report showing everyone in a department who had finished their courses but that feature is gone. Now I have to create a separate, time-consuming report for every single person.

“Powerful for tracking and reports

Pros

What works well for me is being able to include a lot of detail on enrollments and track their status. Pulling the specific reports I need is another feature I rely on a lot

Cons

The frequent updates are frustrating for me. And the platform often gets very slow or completely crashes.

“grows more useful the more you use it

Pros

My favorite part is that its usefulness grows with your effort and the more you explore what it can do, the more value your company gets out of the platform.

Cons

It could be more flexible for our needs. For instance I would love to customize the SDS binder for different job roles to make everything more organized.

“BESTT support

Pros

The best aspect of MedTrainer is not just how user-friendly it is but it is also that their support team is always ready to assist us with any question along the way.

Cons

So far I have not found anything to dislike. Whenever you have a question, the support team is always available to guide you through it.

“Simple to use but reporting is a challenge

Pros

Using MedTrainer is simple whether you are an administrator or a learner. Also the dashboards are clear, simple to interpret and easy to get around.

Cons

It has become much harder to pull simple reports. With our large, multi-division company I used to easily generate a report anytime to see who had unfinished training but thats no longer a simple task.

“effective tool for our compliance needs

Pros

It is a simple and effective tool for handling our compliance needs. Also there is a vast array of functions to use and discover. Overall my time with it has been fantastic.

Cons

No issues to report as I am still getting familiar with everything. It's been positive so far though onboarding a new hire who previously worked at a different location was a bit tricky.

“A fantastic platform for creating custom training courses

Pros

I am a big fan of the course creation feature. Plus being able to build our own custom training lessons is a fantastic capability.

Cons

The training modules can be unreliable at times. We would also like faster responses from our service representative and a quicker turnaround on support tickets.

“Efficient tool

Pros

Assigning and monitoring our Annual Staff Training is effortless which helps us maintain compliance. The available courses are a perfect match for what we need.

Cons

I do not have any issues with it. The support team and staff are always there to help if any problems come up.

“excellent educational content

Pros

The educational content is excellent and covers a wide range of topics. Plus the regular knowledge checks do a great job of keeping us involved with the everything.

Cons

Getting the training modules set up can be a bit tricky but it's manageable. I do like being able to see who has not finished their assignments and send them out again.

“Highly useful OSHA reports

Pros

My staff finds it simple to get into their required courses. The OSHA compliance reports are also incredibly useful. So I would definitely suggest it to any company.

Cons

The process of assigning courses is confusing because there are two different due dates to set. We also get way too many notification emails every time a staff member finishes a class.

“Very effective for monitoring enrollments

Pros

It's super helpful how easy it is to keep track of payer enrollments and build custom reports. I live in the Provider Enrollments dashboard, though I wish it showed a couple more pieces of information. Also, having all the approved packets in one spot with the Privileges and Appointments section is really convenient. I especially like how it links straight to the provider's profile

Cons

One thing I noticed is that the Credentialing tools just do not work well for our needs. I am also frustrated that updates often seem half-finished and they disrupt how the platform works and force me to find temporary fixes or perform the same task in several different areas.

“User-friendly platform for onboarding

Pros

The platform is so user-friendly that it is actually enjoyable and I am impressed by how simple it is to guide new hires through the onboarding steps.

Cons

Well the incident reporting feature is not my favorite. Our employees, especially across various departments often find it hard to use.

“once-simple platform but now harder to navigate

Pros

It was so simple to manage and assign our yearly training, distribute company policies and keep track of licenses and CPR certifications.

Cons

The platform used to be user friendly but now it feels like we have to dig around to find what we need. Also the QuikCred feature is not valuable enough for the cost.

“Easy to use

Pros

MedTrainer software is easy to use and serves many different purposes. The large fonts and color scheme make everything easy to read and navigate. They also consistently roll out updates that improve the experience for Administrators.

Cons

There's a bit of a glitch with the onboarding tool. Right now, it kicks off based on the date we add someone to the system, not their real start date, which throws the whole schedule off

“Simple and direct system

Pros

The system is very simple and direct. Generating reports is no trouble and it is the best for uploading certifications and other policy documents.

Cons

I really wish the search function was easier and did not require so many clicks to find anything.

“Amazing resource for hospital compliance training

Pros

Honestly, this is an amazing resource for adding training modules that fit right in with our hospital's policies and regulatory requirements.

Cons

Uploading some types of content can be slow on it. Also the calendar on the student's main page does not always refresh to show the most recent class schedules.

“Best for our regulatory training needs

Pros

What I really like is how MedTrainer sorts certain trainings into compliance and regulatory groups. Since that's my agencys main focus, it makes it easy to find those specific courses and keep them at the top of our learning list.

Cons

My main suggestion is to offer more courses focused on behavioral health as well as HR topics like employee development and wellness.

“Unreliable and unhelpful system

Pros

We were not satisfied with the platform and discovered other systems that fit our requirements better. Unfortunately we were locked into a contract that no longer worked for us.

Cons

The support team is not very helpful and the platform is hard to navigate. There also is not enough training content for fields outside of healthcare. Other companies provide a superior system for a better price.

“effective solution for compliance

Pros

Keeping up with compliance is simple with MedTrainer because of its simple design, effective training modules and smooth document handling.

Cons

I wish a few of the tools were more flexible, since we had a lot of our own internal training we wanted to consolidate into a single location.

“Easy to use with a wide selection of courses

Pros

Getting around the platform is not a problem and it is very easy to use. The best thing is that every department found useful courses from the wide selection available.

Cons

One of my least favorite part was that some of the training videos felt overly long without providing much useful information.

“extremely easy to use and well-supported

Pros

The system is extremely easy to use and their support team is quick to help us with any technical problems that come up.

Cons

Nothing much but a single sign-on can be glitchy at times. Another issue I noticed is the lack of specialized learning modules for certain departments such as the ER or Obstetrics.

“Absolutely excellent support

Pros

Navigating the software is simple and the support we get from their team is absolutely excellent.

Cons

Initially, I struggled a bit with figuring out how to assign a course to an employee but a fast chat with customer support cleared it up right away.

“Fantastic centralized system for compliance

Pros

For tracking all of our compliance needs in a single, centralized system is simply amazing. So overall MedTrainer is a fantastic solution.

Cons

I feel like like the Incident Module could use an upgrade to offer more customization for the different types of clients using the platform.

“well-structured and easy to use system

Pros

Everything is well-structured, so it is simple to locate what we need and see when assignments are due.

Cons

Nothing really comes to my mind as a downside as the system is very easy for anyone to use.

“Dashboard for client tracking is amazing

Pros

the platform is incredibly intuitive. The dashboard is a standout feature, it's so useful that I regularly share it with clients for real-time enrollment tracking.

Cons

My one and only disappointment is that the software does not let us automate form uploads which would help us avoid manual copy and paste. It is the only feature that has fallen short and I am really hoping they add it in the future to become a true all-in-one solution.

“Reasonable cost but lacking automation

Pros

The cost is very reasonable and the two-way system integration works perfectly for us.

Cons

Where we felt the gap was in automation. Built-in workflows and data-scraping tools would have been a game-changer for reducing the manual tasks our team handled

“Great Product

Pros

I particularly like the user-friendly interface and the ability to create tailored courses that perfectly align with our organization's needs.

Cons

Implementing a custom course can be time-consuming.

“Do not use this sketchy business!!!!!!!!!!!!!!!!!!!1

Pros

There is nothing about MedTrainer that I find appealing. It's a terrible company with questionable employees and unethical business practices.

Cons

I experienced lost wages due to poor performance, and nothing was done in the first six months of enrollment. It took eight months to get credentialed in the only important insurance, and there was a delay in insuring monthly payments.

“Services are ok

Pros

I am currently using MedTrainer for our re-credentialing service and I like how nicely it manages our records in QuickCred.

Cons

We are currently using MedTrainer for our re-credentialing service.

“Great user-friendly platform

Pros

I truly enjoy how simple MedTrainer is to use and navigate for both students and admins. Assigning courses, training documents and protocols is not hassle anymore. Our experience with MedTrainer as an LMS has been very successful.

Cons

I have experienced some delays in getting support from the customer service team, as not all responses come within 24 to 48 hours. Occasionally, the system lags and it takes a while to update a course, training document or bundle. I also wish we could create and generate our own custom reports for analytics.

“Happy Customer

Pros

I find MedTrainer easy to use and very user-friendly. It offers a wealth of information accessible whenever I need it which helps me stay updated and informed.

Cons

I have not found anything I dislike about the software.

“Great tool

Pros

MedTrainer simplifies our tasks like exclusion checks, OSHA and HIPAA compliance and other training needs.

Cons

I really do not have any complaints. I have not encountered any issues or found it difficult to use.

“Great product

Pros

I find the product very easy to use and the integration was pretty simple. I value the regular updates and the new courses that are consistently added.

Cons

We have faced a few problems with some courses not allowing staff to progress and complete them.

“Overall 4/5 Stars!

Pros

What I like most about MedTrainer is the online training aspect. We have never encountered a situation where an e-course was not available. We also use the credentialing feature to manage all our files, which is user-friendly and includes great features like color-coding for documents needing updates.

Cons

The incident reporting system is user-friendly but has some quirks. The setup was complicated and did not perform as expected. Although the incident form is customizable (which is a great feature), our systems configuration requires users to escalate each incident, which has caused some issues.

“very user-friendly

Pros

I find MedTrainer to be very user-friendly and easy to use on both desktop and mobile devices.

Cons

There is nothing about the system that I can complain about as it is great overall.

“Orthopedics - HIPAA and Safety

Pros

MedTrainer lets me assign a bundle of courses to our new users which ensures everyone gets the same training. The courses are interactive and designed to encourage users to explore all the information within the modules.

Cons

The only issue we face is needing to enable pop-ups in our browser to access courses but thats an easy fix.

“Great customer service for all-inclusive product

Pros

The installation process was pretty simple and hassle free. I had a dedicated customer service representative who guided me through all the modules and was available whenever I needed assistance. They were very responsive.

Cons

We keep running into problems with courses not completing in the system but our customer service rep has escalated the issue and we hope to have it resolved soon.

“A great resource for any group in the Healthcare industry!

Pros

As part of a large medical group with many employees needing to stay up to date with CE, HIPAA, and bloodborne pathogen requirements, I find MedTrainer to be user-friendly and equipped with a variety of courses that meet these needs.

Cons

I have not found any issues with the software, and we have been using this company for over five years.

“Waste of money. Small business owners, go elsewhere.

Pros

Being internet-based, MedTrainer offers a wide range of courses to train our staff.

Cons

I have had a frustrating experience with the staff and customer service. They seem more interested in making sales and constantly pushing referrals and upselling, rather than delivering good service. When I needed help, it took weeks before someone finally responded.

“It is good

Pros

The software is good and easy to use. Uploading works smoothly but I find the reporting features to be lacking.

Cons

I find the customer service and staffing quality to be very poor.

“Does not have applications available

Pros

The onboarding team was very pleasant and the software would be excellent if it functioned properly.

Cons

The sales team promised one thing but delivered nothing. They expected me to handle the work to make the system function properly. I was assured that the credentialing apps would be included in the system, but they were not. Then, I was asked to obtain them myself before they would add them to the system.

“Great Streamlining Product

Pros

Integrity is a trait we hold in high regard at our company, and it's clear that the customer support team at MedTrainer shares this value. With five years of experience in credentialing across multiple states, I find this software offers a range of tools that streamline the credentialing process. It's user-friendly and the reporting tool provides a handy "at a glance" reference, which is very useful. I would recommend this software to both small and large companies as it serves both well.

Cons

At first, there were issues with staff communication and the products abilities, but these problems have since been resolved.

“Unsatisfied Customer/Client

Pros

We were sold a product that was supposed to be functional but it ended up not working for our company.

Cons

The software falls short in credentialing capabilities, which we were assured it would have. We were sold on the idea that it would be ideal for our company, but our experience has been quite disappointing. There were frequent delays and runarounds in addressing our issues, with slow response times from our contact. The reporting feature did not meet our needs and overall, we were very much dissatisfied.

“DO NOT use this product for creditialing

Pros

The demo did not accurately reflect the actual product. Not happy at all.

Cons

I completely agree with the other reviews that the salesperson oversold the product. We were instructed to input all the necessary information and they promised to "make it work for us." After spending a lot of time entering data, we discovered that they couldn't meet our expectations or deliver the promised features. After trying the product for a few months, we decided to terminate our contract with a 30-day notice. However, they refused to resolve our termination request amicably, claiming we had not given the proper 30-day notice. DO NOT SIGN A CONTRACT WITH THEM...

“Caused More Work for my Staff and MedTrainer Would not Permit Us to Cancel Subscription

Pros

The pricing was more competitive compared to other options.

Cons

The salesperson oversold the product and it did not perform as we had expected. After a few months of use, we gave a 30-day cancellation notice but we are still stuck in the contract a year later because MedTrainers customer service did not meet our expectations either.

“Makes Learning Fun!

Pros

This platform represents a significant improvement over our previous learning and training system. It has made learning enjoyable again.

Cons

I love it and there is nothing I dislike!

“Effective but could use some improvements

Pros

While it's not as easy or intuitive as some other services, it still gets the job done.

Cons

The system was not as intuitive as I would have liked.

“Would Recommend Medtrainer to Healthcare Management Services

Pros

I make full use of nearly every feature MedTrainer offers and I particularly value the contract management, documents & policies, incident reports, employee center and the courses and learning tools.

Cons

The program can be a bit slow at times when refreshing to a new page.

“MedTrainer Review

Pros

MedTrainer provides a wide range of courses that are beneficial to our company. We can also create our own courses and policies if the existing ones do not meet our needs. The entire system is very user-friendly and helps us stay on top of our compliance requirements.

Cons

MedTrainer is excellent software and we rarely encounter problems with it.