Spekit Reviews

“knowledge sharing across the team is easy now

Pros

Sharing knowledge across our team is pretty easy with Spekit. Because it integrates with tools we already use, like Microsoft Teams and Salesforce. So employees receive information right where they work. Plus we have organized how we onboard new people which has significantly boosted our overall productivity.

Cons

Getting started with it is not instant as it requires some upfront time for trial runs and configuration. Therefore I would advise companies to plan on dedicating resources to creating instructions and teaching their teams how it works.

“Places information exactly where you work

Pros

What helps me the most is how Spekit places information exactly where I am working, without any hassle. So instead of searching through endless files or presentations, I receive quick, clear tips while I am in the middle of a task. This saves me time and maintains my focus. Training and support, even engaging become simple and it keeps everyone aligned. Plus it accelerates new hires, unifies the team and improves the daily workflow. And the fact that different teams can adopt it so easily is a major advantage. Overall it genuinely transforms how we learn and share knowledge.

Cons

I really do not have any negatives. My only real thought is that I wish I'd found it sooner since itis such a time-saver. But if I had to mention something, it is that there is a lot packed into it so learning all its features takes a bit but after that initial period, it becomes a huge help.

“I can get an answer to anything

Pros

I love that I can get an answer to pretty much whatever I ask.

Cons

Till now I have not managed to create a resource for the information I need most often. There are also times when it just does not pull up an answer for me.

“My fast and reliable daily go-to tool

Pros

The Spekit AI is my daily go to because it is both fast and reliable.

Cons

However the search function is not great for very niche or detailed topics. As most of the time, when I type in something precise, I do not receive any useful results back.

“User-friendly with perfect tool integration

Pros

Spekit platform is so user friendly and fits perfectly with the tools we already use making on the spot learning really effective. Also getting guidance right inside an app, exactly when it is needed, has cut down training time a lot and helped our team get more done. We can also build and share customized content so everyone has the latest, most useful info right at hand.

Cons

There is nothing I dislike but one suggestion is that the mobile application might become easier to navigate if it were improved.

“a really informative quick-answer tool

Pros

It is a really informative tool and I can get answers in no time.

Cons

Occasionally it presents so much data at once that it can feel a bit much to take in.

“fantastic automated webpage resource

Pros

This is a fantastic automation resource. And I love that it can connect to whatever webpage I am on which means there is no need to log into a separate system because everything I need is right there.

Cons

A few particular tools need development work and are not ready to use right away but the account management team is excellent at helping get those set up when needed.

“Simplifies right content, right person delivery

Pros

With it linked into our CRM and email delivering the right content to the right person at the perfect moment has never been simpler.

Cons

One thing I noticed is that the platform does not currently support video content or articles from blogs.

“Makes a huge difference once connected

Pros

I am not the one building the content in Spekit so I don't know firsthand how simple that is to do but judging by how fast we see updates, it must be pretty easy. So once this gets connected to more parts of our business, I believe it's going to make a huge difference.

Cons

Honestly I have not used it enough to identify a downside yet. But so far the hardest part has been encouraging widespread adoption and getting people at the company to actually use it.

“Quick setup and easy document search

Pros

Setting it up took just a few minutes and it is easy to use on specific sites. I rely on it to locate important documents and searching through it is much simpler than digging through Slack channels or Google Drive.

Cons

It often falls short when I ask it direct questions about where to locate specific resources or information.

“Essential part of my workflow

Pros

I can move between different sections and screens really smoothly and everything flows together nicely. The text blocks are large and easy to read which makes a huge difference when I'm working quickly. I use this tool constantly throughout my day for accessing various resources and it's become essential to how I get things done. Haven't needed to reach out for support once since I started using it.

Cons

Initially had trouble locating certain features but once I figured it out, it became much more user-friendly.

“Helpful Customer Success Manager

Pros

This tool has really helped us organize and deliver information to our team members exactly when they need it. Even though it's built for Salesforce, we've had great success using it with our custom CRM system. My Customer Success Manager is brilliant. She works closely with me to find ways to make the platform work better with our setup. Our team works remotely and in-office so people can't always learn from each other directly. With this solution, everyone gets consistent information delivered the same way which has improved our overall consistency. It makes onboarding much smoother. Even our long-term staff members have been impressed with how simple it is to find what they're looking for.

Cons

The lack of a mobile app is frustrating especially since we have customer-facing products that can't use this tool because it's not mobile-friendly.

“Highly recommended!

Pros

I find this tool easy to implement across our busiest revenue platforms. We mainly use it for timely pop-up guidance during new sales cycles, providing definitions and ensuring process compliance. The customer support and account teams were great in helping us design and deploy our solution. Whenever we roll out new tools, this becomes our go-to for workflow enablement and showcasing best practices. It scales well without much effort on our end. Definitely worth recommending!

Cons

Works well for attaching information to specific terms and sites but it doesn't function as smoothly within Google Workspace apps like Docs, Sheets and Slides. Plus, you really need the Chrome extension and sidebar for the complete experience which not everyone wants to install or use.

“Amazing AI features

Pros

It's quite userfriendly and those new AI features make everything smoother. I appreciate how it organizes our workflow and gives our support team all the key info they need right at there fingertips.

Cons

The main drawback is that it leans heavily toward sales functions which doesn't really apply to my team since we dont handle sales. There aren't as many templates available as I'd like, though they've been adding more lately.

“Knowledgeable staff

Pros

It has become essential for our team's daily operations. It handles training, process guidance and updates all in one place which makes everything much more convenient. The features are really user-friendly. What stands out most is how accommodating and knowledgeable their support team is. They provide clear visual manuals and are genuinely open to feedback and suggestions.

Cons

Search functionality could really use some work. It would be great if results could be filtered from most used to least viewed so we can quickly find what we're looking for. Also missing a commenting feature that would let us give real-time feedback on topics or flag when something needs immediate updates, would be super helpful for team collaboration.

“Summarizes updates for me

Pros

This platform does a nice job of summarizing recent updates and clearly explaining what each new feature is supposed to do, which helps me understand how to actually use them in my daily work.

Cons

The customization features aren't very user-friendly. It would be great if they could make it easier for anyone to personalize things without needing technical expertise.

“Integrates well with other software

Pros

It completely transformed how we handle knowledge management. The platform integrates well with our existing workflows, giving us instant access to critical information right within Salesforce, Catalyst and other applications we use daily. No more digging through endless documents or outdated wikis. Everything we need is right there when we need it. What really stands out is the just-in-time delivery of information. Our team can make informed decisions without hesitation and this has boosted productivity across the board. The context-sensitive guidance is personalized and helps everyone from new hires to seasoned employees understand complex processes confidently. It's removed so many barriers that used to slow us down. Whether someone's onboarding, dealing with complicated workflows or trying to stay current with changes, this platform ensures nobody gets left behind. The whole experience has fostered a culture of continuous learning that's been valuable for our organization.

Cons

Only minor issue I've noticed is there's no mobile app or mobile wiki access. I get that delivering contextual info on personal devices is probably tricky to implement but having even just a basic app for the wiki would be really helpful when I'm traveling and need to quickly look something up.

“Part of my daily routine!

Pros

I rely on this tool almost daily for documenting procedures and finding process information quickly. It's been a game-changer when onboarding new team members.

Cons

While finding the specs and info I need is pretty simple, there doesn't seem to be any way to bookmark or favorite the most frequently used specs for quick access later.

“Extra info whenever you need it

Pros

The ability to link content directly into our eLearning modules is excellent. It lets learners access extra info when they need it without overwhelming everyone else. I recently used this for financial term definitions by linking them to glossary topics instead of cluttering the main module. Users can pull up relevant details without ever leaving what they are working on! The embedded features in Salesforce are also great for new users who need quick reminders about process steps.

Cons

The analytics have gotten much better but I'm still craving more data insights! For instance, I'd love to track which specific Spek gets clicked after someone searches for a particular term.

“Friendly support team

Pros

Setting this up with Salesforce was simple and I found the interface friendly from day one. The tutorial videos are clear and actually helpful, not those boring corporate ones that put you to sleep. What really stands out is the support team. They're genuinely friendly and know their stuff inside and out. Whenever I reach out with questions, I get quick, useful responses that actually solve my problems.

Cons

Haven't run into any real issues yet. Everything's been pretty simple and whenever I do have questions, the tutorial videos clear things up quickly.