Spekit Reviews

“Easy in-app help with wonderful support

Pros

I think the Spekit platform is very easy to use and has changed the game for giving our users help inside an app, right when they need it. As the person who manages it, I really love how easy it is for me to update and create new help materials. I mean I do not have to wait for a tech person to do it anymore. Also their help team is absolutely wonderful especially the main person who helps us and everyone else we talk to. Whenever I send them a question, they answer super fast and always know how to fix the problem. Overall this tool has been proven super important for putting all our instructions in one main home and then showing them to people right where they are working. We now use it for lots of different websites and it just keeps getting better every time they improve it!

Cons

A few features I am really hoping to see soon like approval workflows for specs and better search suggestions but I understand they are in development. We are also running into some constraints with our main application since it relies heavily on HTML elements that don't play well together.

“total game-changer for sales reps

Pros

It has been a total game-changer for our sales enablement team over the past year. It is incredible how it delivers exactly what our reps need right when they need it, without forcing them to jump between different platforms which is huge when every second counts. Plus the Salesforce integration really stands out for me since our reps can access interactive guides directly within their existing workflow to grab information quickly. And if something is missing, they can suggest new content or ask an expert right there on the spot. Honestly though, what impresses me most is there team. Customer support is absolutely outstanding and feels more like having true partners than just another vendor. They are very responsive and the entire team deserves recognition for how they handle everything.

Cons

The search function in the Chrome extension feels a bit limited and could use some improvements. While I appreciate that the team actively listens to feedback and works on updates, this particular feature needs more attention to make it truly effective.

“a team that really cares about customers

Pros

The team behind this platform really cares about their customers and you can feel that support from everyone whether it is the customer service folks or the engineers building new features. We recently went through a huge company-wide process overhaul and this tool made the transition surprisingly smooth. Just earlier today, one of our Salesforce admins used it to quickly help an account executive troubleshoot an issue and get back to closing deals in no time.

Cons

A few minor UI quirks annoy me like the odd table displays in the Chrome extension. But I expect these will get fixed soon based on feedback I have shared and updates I have already seen rolled out.

“The best for organized content control

Pros

Spekit's content organization is the best because I can easily control who sees what information. Finding what I need is also pretty simple and the way it connects with our web tools feels almost smooth. Overall it is so much better than searching through shared drives for training materials.

Cons

The Slack integration is handy for posting questions but I really wish you could use the search function directly within slack threads. It would save lots of time when answering specific questions that come through without worrying about responses getting buried under other content.

“Does so many cool and helpful things

Pros

It can do so many cool things. Such as it has helpful guides, a search box and pop-up help on different websites. Plus it covers everything we need. Making new guides and help notes is really easy too which means my team did not have to learn anything hard before they could start using it.

Cons

One thing I saw is that the help sidebar acts glitchy sometimes and does not show up when my team needs it which can be pretty annoying.

“amazing impact on support workload

Pros

The impact on our support workload has been amazing as user support questions dropped from 40% of my cases to just 5% within a month and stayed there. Having access right inside Salesforce and Slack makes it super convenient for our sales team to get quick answers. But the real game-changer though is working with your Customer Success Manager to create really impactful content. Special thanks to Okello who helped us make our Speks as informative as possible.

Cons

Getting the most out of this platform really depends on how much effort you put into creating Speks and getting your team to actually use it. Luckily Okello has been incredibly helpful for us with tips on boosting adoption rates.

“Perfect helper for live phone calls

Pros

Its pop-up helper works perfectly with our database like a helper tool our team uses during live phone calls. so when agents see the Spek icon, they can quickly hover or click on it for extra help while they are talking to someone. This makes customer service much better and lets our team answer calls faster and more correctly. We also work with other groups in our community and use this tool to share special information with just them. I can even give them their own account and choose what they can see, without messing up our own teams work.

Cons

We have run into some issues with the dashboards and reporting features which has been frustrating for our analyst work. While our customer service rep has been really helpful in addressing these problems, it would be nice to have better system mapping capabilities so we can visualize how different Speks connect to each other in a more simple way.

“Smooth integration into salesforce

Pros

I really like how smoothly this integrates right into Salesforce which will be our complete CRM solution going forward. The interface is also user friendly and easy to navigate. The customer support has been outstanding too. Mainly Okello does an amazing job staying connected with us, understanding what we need and delivering results quickly.

Cons

While dislike feels too strong.... there are definitely areas where this tool could be improved. We have discussed these with Okello too but overall it's meeting our needs right now. So I am confident that as it continues growing we will see more features become available.

“Making new help pages is easy

Pros

Making new help pages is not a problem anymore and I have found the whole system easy to use. And yes sometimes, setting things up inside our main sales program Salesforce can get a little tricky but the help team has been amazing. As our special helper Kristen is always ready to answer questions. Our salespeople love having answers right at their fingertips. It has also been a big help for our team in the back because we do not have to answer the same questions over and over again.

Cons

Nothing comes to mind right now.

“an incredibly useful enablement tool

Pros

I find this enablement tool incredibly useful for our team. We rely on it as our central hub for reference materials, meeting resources and program documentation. The Salesforce integration is particularly valuable since it delivers interactive resources directly where our sales team works most of the time. Having those guides available in their primary workspace makes a huge difference in adoption. What really stands out is the support team as they are always accessible and genuinely invested in our success. They feel like true partners rather than just another vendor which is refreshing and rare in this space.

Cons

The search tool can be pretty annoying at times when you are trying to find very specific information, even if you type the exact words. I know they are working on making it better so hopefully it will work much better soon.

“provides amazing information right when needed

Pros

Getting information right when we need it is amazing for our team. Everyone can find what they need pretty fast without getting stuck in our complicated main computer program Salesforce. Our main helper from Spekit also deserves a huge high-five as they are always ready to help and make sure we have everything we need to do a great job.

Cons

Like any knowledge management system getting everything set up takes considerable time and effort. You cannot just expect to dump all your tribal knowledge, documents and meeting notes into it overnight. Building useful knowledge bits requires ongoing work and maintenance as it is definitely not a quick implementation. Getting your team to actually use it consistently can also be challenging at first.

“a super amazing customer experience

Pros

The customer experience has been super amazing as our CSM is incredibly helpful and getting everything set up was smooth.

Cons

It takes a little bit of time to learn how to put help notes onto the right spots in our main sales program. But once you figure it out you can do it much, much faster.

“So easy to use for fast training

Pros

It is so easy to use that we can make new help pages and teach new people really fast. I also really like how the little pop-up tips appear right when we need them, giving us helpful information in small, easy pieces. Overall this is now a very important part of how we train people. Plus the team that made it is always working to make it better and they really listen when we ask for new things.

Cons

The user and team setup options feel a bit basic to me for enterprise use and need additional customization to make workflows more automated and efficient.

“Incredible enablement within my workflow

Pros

The enablement features are incredible since they work directly within my workflow. When I am running sales sequences through Outreach or Salesloft and need quick guidance, I can just pull up the Chrome extension to find what I need without switching screens.

Cons

Only downside is that there really is not one as this tool keeps improving with new features all the time.

“Spekit - Overall a good shortcut to onboarding

Pros

The most impactful feature for us is the Salesforce integration. It's invaluable in helping new members understand key processes and navigate Salesforce.

Cons

It tends to pop up quite frequently, which can be very distracting.