Total 123 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

48%

3

Stars

15%

2

Stars

6%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N
Norm

Plastics, 51-100 employees

More than a year

5.0

One enterprise system captures and controls all disciplines ensuring world class execution in operations.

Pros

Customizable reports with dashboards provide crucial visibility to department managers enabling compliance proof for auditors and realtime monitoring of performance.

Cons

Updates can be a mixed experience with important improvements alongside changes that disrupt previous processes. Adapting to change can be challenging at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alex

Plastics, 51-100 employees

More than a year

3.0

Covers all required areas for manufacturing but lacks the ease of use.

Pros

Encompasses all aspects of inventory management allowing users to track inventory and associated transactions.

Cons

The system's limitations in allowing purchasing to easily understand material requirements based on the schedule can be frustrating.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

8

Functionality

4

M
Marie

Plastics, 101-500 employees

More than a year

5.0

IQMS Manufacturing Software

Pros

The software is userfriendly and the availability of tools makes it easy to navigate. The extensive use of IQMS modules and reliance on support and user community contribute to efficient utilization of the system.

Cons

Being heavy users of the software it can be challenging to fully prepare for an upgrade. However the company does an excellent job of communicating changes to users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

T
Trung

Food & Beverages, 51-100 employees

Less than a year

4.0

Works well and works for you.

Pros

The layout and features of this software are relatively intuitive allowing for customization and seamless connectivity throughout the program. We have found the documentation to be excellent and the customer support has been consistently reliable whenever questions arise. Over the six years of using the software it has served our company well and we have discovered its potential to be harnessed to its fullest extent. When fully utilized IQMS becomes a powerful tool within our operations.

Cons

Creating custom reports using Crystal Reports can be timeconsuming compared to the onboard reports. Data maintenance especially mass loading requires involvement from the enduser or DBA(s). Unfortunately there are no drilldown options available for inventory cost analysis.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J
John

Plastics, 51-100 employees

More than a year

5.0

Very please with IQMS ERP software

Pros

We selected this software to streamline our operations by utilizing a centralized database for all plant functions. As both a manufacturer and distributor it was crucial for us to effectively monitor and control inventory levels as well as manage the manufacturing process. With IQMS WMS we gained full control over our warehouse inventory significantly improving accuracy in counting and placement. IQMS Realtime provided realtime visibility into our manufacturing plant's activities ensuring timely scheduling. Our customers appreciate the Quality module which enables full lot traceability SPC and the ability to address any issues through MRB or Corrective Actions. By incorporating IQMS CRM our outside and inside sales teams now work seamlessly from a single system. Marketing can easily direct referrals to sales or engineering for customer support. The software also offers robust accounting functions simplifying month and yearend activities. Additionally regulatory and customer audits have become more manageable with both parties acknowledging the benefits of having a centralized database that functions exceptionally well.

Cons

As our database has grown since 2007 handling a large amount of data has become a concern. Finding ways to efficiently manage or remove unnecessary data is essential. Large tables can slow down SQL scripts particularly for remote users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J
JuliAnn

Plastics, 51-100 employees

More than a year

4.0

Short time user (less than 3 years)

Pros

The software is relatively easy to learn and aligns well with manufacturing processes. The availability of preformed reports is valuable.

Cons

Upgrades can be timeconsuming and sometimes lack thorough testing before rollout. It can be challenging to have bugs fixed after the updates are implemented.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

M
Mark

Electrical/Electronic Manufacturing, 101-500 employees

More than a year

4.0

Review

Pros

Intuitive software with helpful content and effective divisional separation through ePlants.

Cons

The software lags behind the industry due to the absence of a web client. If I were evaluating ERP systems the lack of a web client would immediately disqualify IQMS from consideration. Obtaining fixes is a lengthy and cumbersome process taking months or even years.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Jeff

Medical Devices, 1-10 employees

Less than a year

3.0

Medium-level ERP for Small-to-Medium Size Companyy

Pros

Notable strength in production integration and strong features for mainline production including realtime efficiency metrics and warehouse management tools.

Cons

Quality controls are weak posing challenges for ISO 9001 companies. Functions like line clearance and QA release are managed through permissions and other functions not specifically designed for quality controls. Secondary business functions unrelated to production are not as robust as the production tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

R
Ryan

Plastics, 51-100 employees

More than a year

4.0

IQMS can be a powerful tool for maintaining the information and processes that drive a business but a firm's experience with IQMS is highly dependent upon the quality of the firm's employees and business practices before adopting IQMS.

Pros

IQMS offers welldeveloped and mature features along with knowledgeable and helpful support staff. The software's wide array of modules with configurable settings cater to diverse production situations.

Cons

The implementation specialists at software often leave much to be desired. Many crucial features were either not configured or configured incorrectly during our installation. IQMS heavily relies on companies having individuals with strong troubleshooting and problemsolving skills. If your company possesses such talent the software suite can be incredibly helpful. However without that baseline expertise IQMS can be more detrimental than beneficial. Additionally the licensing costs for IQMS are quite high making it challenging to implement the full range of software. For some companies modules like RealTime Production monitoring may never be costeffective and other software features are limited due to the absence of crucial components like RealTime. Due to the design of IQMS' business logic businesses will need to make changes to align themselves with IQMS' best practices. Unfortunately IQMS does not clearly specify these best practices or identify gaps in individual businesses' adoption of them.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

10

Functionality

8

C
Chuck

Plastics, 101-500 employees

More than a year

5.0

IQMS Review

Pros

It is an outstanding software solution for injection molders offering excellent communication tools that provide visibility to all customers and their update requests. The introduction of regional user group meetings has been particularly beneficial as it facilitates communication among users and allows for the exploration of modules that may not be currently utilized maximizing the software's potential.

Cons

As is common with software companies it would be preferable if the price and continual support costs were lower and more stable. Sometimes even for minor fixes you may need to update the entire software from a previous release which can cause issues when running operations 24/7. Running a small SQL query to fix a specific problem often works best but not always.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

K
Kevin

Plastics, 101-500 employees

More than a year

4.0

We couldn't run our business without it.

Pros

The seamless integration of software modules a wide array of configurable options and knowledgeable and friendly support staff contribute to a successful experience with IQMS.

Cons

Software releases from IQMS tend to be plagued with bugs. Despite their efforts to slow down the release process and increase regression testing early releases still contain numerous defects.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P
Peter

Plastics, 500+ employees

More than a year

4.0

IQMS Enterprise ERP

Pros

IQMS ERP software is comprehensive and wellrounded specifically designed for plastic injection manufacturing. It covers various modules including manufacturing inventory accounting supply chain and human resources with excellent customer service and technical support.

Cons

Certain modules are clunky and challenging to use. The absence of an API structure limits customer customization. Terminal Services and/or Citrix are necessary for client connectivity in a WAN environment. Upgrading the software is also a complex process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

S
Stacey

Plastics, 101-500 employees

More than a year

5.0

Well supported and mature product

Pros

The software utilizes a solid Oracle database provides flexibility through modular selection and offers effective customer support.

Cons

Navigating through multiple windows can be difficult. Reports are hard to locate due to the presence of multiple windows. WMS/Ataman functionality needs improvement.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

B
Brad

Oil & Energy, 11-50 employees

More than a year

3.0

Good and bad experiences hoping for improvements

Pros

As an IT Administrator I genuinely enjoy working with the software learning about it and customizing it to suit our company's unique requirements. Designing Crystal Reports utilizing builtin customization features like user fields and userdefined forms and exploring the various modules for customization are all aspects of the software that I find particularly enjoyable.

Cons

The software lacks refinement with numerous basic canned reports that seem outdated and not tailored to each module's needs. Some features appear hastily added to meet customer requests without strategic thought on optimizing their functionality. For example a CRM utility for activity reassignment fails if the current owner has left the company and their account has been deleted or terminated. IQMS has grown rapidly and the software reflects that growth. They have been responsive to customer requests for new features and improvements but the frequent changes have led to issues. Previous versions had significant bugs particularly in the HR/workforce module. The new management seems to understand the need for higher quality and reliability but it remains to be seen how successful their quality push has been. While EnterpriseIQ is a good system it lacks intuitiveness in areas like MRP scheduling and work orders. Understanding the software requires a sharp mind to comprehend how everything fits together and how the various settings impact functionality. There is concern that the ambitious management team may prioritize new features over improving the daytoday workflow for existing users. While the executives aim for continued astronomical growth steady and stable growth based on positive user experiences would be more beneficial.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

K
Kelan

Plastics, 500+ employees

More than a year

4.0

Great Manufacturing ERP

Pros

The MES functionality is highly configurable allowing flexible adaptation to business processes. The software's extensive module offerings provide the capability to encapsulate all aspects of the business within the ERP system.

Cons

The accounting and infrastructure aspects are weak but IQMS is committed to addressing these shortcomings in the near future. Support turnaround time for bug fixes can be slightly slow but not unusual.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J
John

Plastics, 500+ employees

More than a year

4.0

Has been a big overall improvement to our previous ERP system

Pros

Seamless integration within our environment userfriendly interface excellent customer support realtime screens for operational visibility easy scheduling and helpful system help menus.

Cons

The financials in IQMS are lacking compared to our older ERP system of over 10 years. Basic elements are missing such as adding operator initials to production labels without having to enter all employees individually. Customizing box count on production labels or setting default label templates per customer shipto is not possible. After updating to the latest version the PLM module stopped functioning and it took over 10 weeks to resolve the issue. The licensing cost for shopdata is considered expensive limiting the number of IQMS stations that can be deployed.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

K
Kevin

Not Specified, N/A employees

More than a year

4.0

On time project implementation great on-going support

Pros

We implemented the EnterpriseIQ software in 2013 successfully going live within the projected timeframe of 9 months. The initial software modules proved beneficial in 2014. Additionally we acquired the RealTime Production and Process Monitoring hardware and software in 2015 enabling the capture of cycles scrap recording and realtime monitoring of processing parameters during press operations.

Cons

With IQMS' significant growth we have interacted with various individuals including account representatives EDI support and helpline support personnel. However as the company has expanded knowledge of the products and responsiveness has declined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Edward

Not Specified, N/A employees

More than a year

5.0

A must have in the plastics industry.

Pros

The software is incredibly reliable consistently delivering reliable performance. The technical support is prompt and accessible via phone or web chat. Its power and intuitiveness make it a highly effective solution.

Cons

Streamlining major upgrades and client installations would be beneficial. Improving multimonitor support is necessary to prevent windows from getting lost easily.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

J
James

Not Specified, N/A employees

More than a year

2.0

It appears that features were haphazardly added to the software some features don't work

Pros

While it may not suit discreet capital equipment or FDAregulated companies it is an excellent choice for plastics companies offering a range of features tailored to their needs.

Cons

Maintaining the software is challenging requiring manual workarounds that should not be necessary. The implementation consulting experience was poor with inconsistent messages from different consultants.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

2

Functionality

3

A
Anonymous

Not Specified, N/A employees

Less than a year

3.0

It's been a rough go

Pros

The software provides all the necessary functionality and more with the added benefit of extensive customization options to meet specific customer requirements. Once implemented it requires minimal ongoing maintenance.

Cons

Patching and updates are problematic often introducing new issues. The quality of support varies with some engineers having excellent product knowledge while others are less knowledgeable.

Rating Distribution

Ease of use

3

Value for money

7

Customer Support

4

Functionality

10