Total 183 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Lukasz

Retail, 500+ employees

Less than a year

4.0
December 2020

Very helpful

Pros

The process is accelerated, and all information is centralized in one place, making it very convenient to use.

Cons

Sometimes it's a bit slow, and I get logged out too often.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Lori

Automotive, 500+ employees

More than a year

5.0
November 2020

Fiix Cmms -

Pros

With over 3200 current assets, including work orders, history, and preventive maintenance, Fiix's analysis is efficient and effective. The reporting is outstanding, and the level of support is impressive. Fiix continually evolves and adds features to adapt to changing audits and our evolving needs. I absolutely adore it! Managing 3200 assets and close to 1100 preventive maintenances with just one administrator/developer is made possible by Fiix, allowing us to excel in our maintenance department.

Cons

I don't have any negative feedback. I absolutely love using this program.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Siegfried

Oil & Energy, 1-10 employees

Less than a year

4.0
November 2020

how we work with FIIX

Pros

The off-the-shelf product has an appealing price and fulfills most of our requirements.

Cons

At first, it was challenging to set up, and adding features took a lot of time. The reports don't show stages of completion or completed works with dates.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

M

Mark

Plastics, 51-100 employees

More than a year

5.0
November 2020

Real good software

Pros

It enables me to track all work orders and effectively manage time and scheduling for machine events.

Cons

I'm still in the process of learning the software, so I haven't come across many cons yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dominic

Utilities, 11-50 employees

Less than a year

5.0
November 2020

CMMS begineer

Pros

The mobile app for field personnel and the scannable information tags for assets are incredibly valuable.

Cons

It would be great if more asset record information was available on the mobile app.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Josh

Machinery, 51-100 employees

Less than 6 months

5.0
November 2020

Great product

Pros

It's incredibly user-friendly, allowing me to add multiple users easily. Adding assets and work orders is a breeze.

Cons

It took me a while to figure out how to set up a recurring work order.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
November 2020

Great option to organize and manage maintenance activities

Pros

As a cloud-based CMMS software. Fiix is relatively easy to implement and offers great value for money.

Cons

Developing and managing maintenance tasks and strategies is not as intuitive compared to other maintenance software, possibly due to the extensive range of features and functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

FG

Ferlin Grace

Renewables & Environment, 11-50 employees

More than a year

5.0
November 2020

How Fiix Reminds Me

Pros

Fiix is like a trusted companion to me as a user and engineer operating a solar plant. It helps me stay on top of my activities, reminding me of scheduled maintenance on-site. It also records all my activities, making it easy to retrieve information when I can't find it in my personal documents. It's like a tool that keeps all my files organized. As long as I'm active and diligent in recording my activities.Fiix proves to be an invaluable asset.

Cons

Despite the constant reminders, I sometimes forget to record most of my activities. Occasionally, I lose interest in using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

1.0
November 2020

Be Wary

Pros

I haven't had the opportunity to use it, so I can't comment on any pros.

Cons

I haven't had the opportunity to use it yet, so I can't comment on this.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

P

PEDRO

Mining & Metals, 51-100 employees

Less than a year

4.0
November 2020

Amazing CMMS and customer service for the price you pay.

Pros

It's highly intuitive, allowing individuals with limited software skills to quickly learn and participate in the Work Order system and data entry.

Cons

It would be helpful to see the previous entry for hour meter readings on equipment to prevent entering the wrong (lower) value since the hour meters can only increase and not decrease.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jeff

Food & Beverages, 500+ employees

Less than a year

4.0
November 2020

Still exploring.

Pros

I appreciate being able to view my weekly workload on my PC, tablet, or phone. It's great not having to carry around a stack of papers that can get dirty or be lost. Submitting work order requests is quick and the built-in parts usage and request functions are incredibly handy.

Cons

It would be nice to have a "check all" box on the tasks page when using the web version or a quick complete option similar to the phone app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Ron

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0
November 2020

Work order

Pros

The work order ticketing process is fantastic. Anyone can submit a work order ticket using the app on their phone.

Cons

It's not a Fiix issue, but entering all the data can be time consuming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

R

ROBERTO

Medical Devices, 51-100 employees

More than a year

5.0
November 2020

MEDILABOR REVIEW

Pros

The document upload function is easy to use, and I appreciate the options for scheduled maintenance and email notifications.

Cons

The interface for mobile devices is not user friendly on smaller screens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jon

Military, 500+ employees

Less than a year

4.0
November 2020

CMMS review

Pros

The software interface is user-friendly, and the account representative is fantastic.

Cons

The mid tier account is limited to 10 users, but I feel it should be at least 15 users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

R

Robin

Automotive, 101-500 employees

Less than a year

2.0
November 2020

Fiix Review

Pros

The standout feature is the robust reporting capabilities. It allows you to focus on the specific information you're looking for.

Cons

I don't like how I have to click through multiple tabs every time I want to create a work order. It allows me to use stock even if it's not in stock.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

J

James

Mining & Metals, 101-500 employees

Less than a year

5.0
November 2020

One Year in

Pros

The ability to track equipment, inventory, and work hours is highly valuable.

Cons

Some changes made to tablets caused our scheduler to retrain technicians.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bryan

Design, 11-50 employees

More than a year

5.0
November 2020

The Fiix advantage

Pros

The user interface is straightforward and easy to use, enabling the entire team to navigate it effortlessly. Creating, scheduling, implementing, and tracking tasks are crucial for any maintenance team, and Fiix simplifies the process. The equipment and supply lookup feature, along with vendor linking, is a valuable addition. Scheduling is a breeze and modifying tasks is simple.

Cons

I would love to be able to easily delete retired tooling or equipment without going through complicated steps due to it being tied to other scheduled maintenance. Additionally, having a 24hour time clock would be valuable to avoid confusion caused by AM/PM switches.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

L

lee

Research, 500+ employees

Less than a year

4.0
November 2020

Fiix review

Pros

Retrieving previous work records and tracking open work orders is easy thanks to the user-friendly interface.

Cons

The loading times can be slow during the day, and occasionally there are issues with page reloads.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tyler

Farming, 11-50 employees

More than a year

5.0
November 2020

Inventory management

Pros

Personally, I find the inventory management side of the software extremely helpful. It allows me to manage my parts inventory efficiently, similar to a dealership.

Cons

The implementation of the software was the least enjoyable part. I learn best by doing, so I should have utilized the available resources to make the software implementation easier. After using it for a few years, it has become much more userfriendly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

jake

Mechanical or Industrial Engineering, 500+ employees

Less than a year

4.0
November 2020

Helpful software to improve efficiency of multiples fields in a business.

Pros

Fiix simplifies the tracking of previous work done on equipment, which helps diagnose errors more quickly. Additionally, it speeds up the process of finding the required spare parts through efficient inventory management. When used correctly, this software can significantly improve efficiency.

Cons

The user timeout settings can be problematic. If I don't save often, I risk losing a lot of information and encountering stock discrepancies with parts booked out from stores.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9