softwareGlobal Shop Solutions Reviews
70 Reviews
Overall Rating
4
70 Reviews
Rating Distribution
5
(25)
4
(30)
3
(9)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
70 Reviews
Rating Distribution
5
(25)
4
(30)
3
(9)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Global Shop Review
Global Shop Review
Pros
I like the fact how Global Shop allows me to customize and tailor it to my specific needs. Learning and utilizing their GAB programming isn't too challenging.
Cons
When updates are introduced they often take a considerable amount of time, and unfortunately, they sometimes end up breaking other parts of the system. This is partly due to our specific customs and options.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joe
Automotive, 51-100 employees
More than a year
Dec 01, 2023
An ERP solution that seems like it is stuck in the past.
An ERP solution that seems like it is stuck in the past.
Pros
The range of features provided by Global Shop Solutions for managing manufacturing operations is impressive. It covers inventory management, production scheduling, and job costing. Additionally, Global Shop Solutions offers some level of customization, allowing me to adapt the software to my unique requirements and processes.
Cons
Price wise, Global Shop Solutions can be quite costly, especially for small businesses working with limited budgets. In terms of complexity, the software can be intricate and may require significant time and resources to fully implement and integrate into our operations. Additionally, it may not integrate smoothly with other software or platforms, which can pose challenges for businesses utilizing multiple tools.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Travis
Machinery, 11-50 employees
More than a year
Apr 01, 2023
Worst Professional Decision I ever made
Worst Professional Decision I ever made
Pros
The Product Demo exceeded my expectations. It performs its intended functions flawlessly. Depending on the size of your company, it's more valuable than a shoe box. The references provided are highly positive.
Cons
The Pervasive Database feels like a step back in time to 1995. When compared to MSSQL: a) Backing up and restoring databases is difficult and time-consuming. b) Finding internal resources with Pervasive skills is challenging, unlike with MSSQL. c) There is a severe lack of third-party applications available. The tables in the database are poorly designed: a) Master tables contain multiple rows of data for a single header record, and the data definitions in the same column differ between rows. b) Instead of having a single General Ledger table, there are separate GL tables for each module. A better design would be to have a unified table with a column identifying its source. c) The column names in the database are inconsistent. The same field in two separate tables often have different names, making it difficult to write custom reports that require linking tables. Simple requests are challenging to follow up on: a) Extracting data for basic analysis in Excel is difficult or requires custom programming. Examples include lists of customers, vendors, purchase activity, vendor payments, and general ledger detail activity. b) The financial report writer is outdated and difficult to use for ad hoc reporting needs. Unfortunately, we were unable to complete a site visit to a company using the software during the selection process due to Covid. If we had witnessed it in action, we would not have chosen it. The software feels very dated.
Ease of use
2
Value for money
2
Customer Support
8
Functionality
2
Liam
Mining & Metals, 11-50 employees
More than a year
Feb 01, 2023
Global Shop - Complete ERP system
Global Shop - Complete ERP system
Pros
There's always a solution to get things done. Whenever I have questions, support is just a call or email away.
Cons
The software can sometimes feel clunky and cumbersome. While I understand their aim to cater to a wide range of users, it can sometimes create obstacles.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Paul
Shipbuilding, 101-500 employees
More than a year
Apr 01, 2022
Global Shop Solutions
Global Shop Solutions
Pros
This product comes with all the modules and numerous customizable programs right out of the box. Unlike other ERP systems that require additional purchases for add-ons (which can be costly), Global Shop Solutions provides a complete package.
Cons
I can't pinpoint a specific function of Global Shop that I dislike. Most issues stem from a lack of training. However, the team is highly supportive and knowledgeable when we reach out to them for help.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Aviation & Aerospace, 51-100 employees
More than a year
Aug 01, 2021
Global Shop Solution Review
Global Shop Solution Review
Pros
Global Shop Solution is the ideal inventory software with HR support. It enables us to easily manage our staff's salaries and schedules.
Cons
In my experience Global Shop Solutions is the best software for shops and small businesses. I haven't encountered any issues with GSS.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Zaighum
Automotive, 1-10 employees
N/A
Nov 01, 2020
Shop Manager
Shop Manager
Pros
We had the option to purchase the system outright. All modules are included in the package, and they offer free training (though the quality of the training is lacking).
Cons
It's crucial to thoroughly research before making a decision because this software is outdated. The system's source code is written in the antiquated COBOL language. Although the user interface appears modern, rest assured that the software itself is old. Each screen functions differently, and we consistently encounter COBOL error codes when performing simple tasks, like entering a dollar amount into a quote. There is a lack of continuity throughout the system, with each screen feeling like a different software altogether.
Ease of use
2
Value for money
7
Customer Support
2
Functionality
5
Greg
Mining & Metals, 51-100 employees
Less than a year
Jan 01, 2019
Business consultant
Business consultant
Pros
This product is excellent and has greatly improved our inventory control. Keeping track of it used to require a lot more effort.
Cons
Sometimes, the product's ease of use can make it complex because we were accustomed to navigating through multiple steps. Now, everything is right in front of us!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jackeline
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
Dec 01, 2018
Review of Global Shop Solutions
Review of Global Shop Solutions
Pros
It's incredibly convenient to use! I can efficiently manage all my workflows using this software. Its suitable for businesses of all sizes.
Cons
I would still recommend this software. Initially, I was slightly confused by some features, but I managed to figure them out by watching the tutorials.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jerssie
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
Oct 01, 2018
Go for it!
Go for it!
Pros
I was in search of software for my business that I could introduce to my employees. Thats when I came across this product, and I made the decision to purchase it. It's extremely impressive and packed with advanced features.
Cons
It only took us about 2 hours to familiarize ourselves with the features but I would highly recommend this product to everyone.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rajan
Aviation & Aerospace, 1-10 employees
Less than a year
Aug 01, 2018
Beyond your Expectation
Beyond your Expectation
Pros
The GS system proved to be highly beneficial for production planning, inventory management, capacity monitoring, and tracking item status and completion dates.
Cons
In manufacturing, the product performs excellently but I found the accounting flow to be intricate, and it was bothersome that the price was indicated for every product.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Joel Jr.
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jun 01, 2018
Very dependable and great customer service!
Very dependable and great customer service!
Pros
The system is continuously evolving to meet the ever-changing demands of our business. The technical support is excellent, and there's immense potential for customization.
Cons
Add ins like ARC and GAB require more explanation regarding their purpose and functionality. There are numerous "Script" or User Fields with insufficient clarification.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Rich
Plastics, 11-50 employees
Less than a year
Apr 01, 2018
At implementation stage
At implementation stage
Pros
The implementation program is exceptional, with a dedicated Program Manager and several consultants. Weekly meetings help us stay on track, and the software is easy to use.
Cons
The safety stock doesn't affect the MRP; it serves as the reorder point. We're currently trying to understand how it works because we only have safety stocks on FG.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Fernando G
Electrical/Electronic Manufacturing, 51-100 employees
Free Trial
Apr 01, 2018
Excellent experience over the past 10 years
Excellent experience over the past 10 years
Pros
We consider GSS to be a highly advanced ERP tool with sophisticated functionality even though we don't utilize all of its features. The software's extensive range of customizable parameters allowed us to configure it according to our business needs, making the implementation process crucial. Even after 10 years,the software options, coupled with GSS's commitment to continuous improvement, have kept up with our evolving processes and information requirements. I can't praise their customer service support enough�they are incredibly responsive, professional, and competent. Almost every service call is addressed on the same day and issues are typically resolved within 48 hours of initial contact. Given our 24/6 business operations, this level of responsiveness is vital.
Cons
The issues we encountered while navigating between modules to obtain information or take a "big picture" approach have been resolved with the introduction of dashboards throughout the software. However, there have been some system lags due to recent changes, but we believe they are being addressed.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Pat
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
Apr 01, 2018
Great Customer Service, Fantastic ERP System, Easy to Use!
Great Customer Service, Fantastic ERP System, Easy to Use!
Pros
As the Human Resources Manager, Global Shops Payroll function is my primary use. It's remarkably simple and user-friendly. It effectively tracks employee time spent on machines, jobs, or processes. I love the feature that allows me to export reports directly to our payroll provider saving me time and streamlining my job. We've utilized the training capabilities within GS to create department-specific training guides, which has significantly reduced the time I spend writing out each step. The ability to capture screenshots of each process step is wonderful and greatly aids my training process. Moreover the support team is absolutely fantastic and always ready to assist me in optimizing our system.
Cons
Occasionally, the system's speed can be sluggish, and it varies across different modules.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Mar 01, 2018
Plant Manager- Approval of Global Shop Solutions ERP
Plant Manager- Approval of Global Shop Solutions ERP
Pros
I find Global Shop Solution to be the best ERP system. When customers inquire about job updates, I can effortlessly access the work order and obtain detailed information such as completed quantities, job hours, and remaining steps. Moreover,the system offers various dashboards for scheduling, outsourcing, attendance and more.
Cons
Like any new computer system, there's a learning curve to locate specific features. However, GSS provides helpful and user-friendly icons.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Robert
Farming, 51-100 employees
More than a year
Mar 01, 2018
Everything you need in one package!
Everything you need in one package!
Pros
Global Shop Solutions has significantly simplified my life by enabling me to track inventory quantities, costs and employee labor hours. It has played a crucial role in streamlining my company's processes, and I appreciate how they consistently introduce innovative ideas to enhance the program.
Cons
I can't think of any cons to mention. Whenever issues arise, Global Shops Tech support team is always available to offer assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lamar
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
Mar 01, 2018
Great ERP Software
Great ERP Software
Pros
As a fast growing organization, I have had a great experience with Global Shop Solution as our ERP software. The upgrade from version 13.0 to 16.2 was a smooth and well supported process. I am particularly impressed with their exceptional customer service and support team, who promptly addressed all of my inquiries. Our knowledgeable and caring Account Manager adds tremendous value. Furthermore, the company's commitment to ethical practices and social responsibility bodes well for their future success.
Cons
It would be great if Global Shop Solutions provided on-site training in our local area near Southern California.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Larp
Aviation & Aerospace, 51-100 employees
More than a year
Nov 01, 2017
The good and the bad
The good and the bad
Pros
I must commend Global Shop Solutions (GSS) for their straightforward and user-friendly payroll feature. Unlike other complicated payroll software I've used in the past, GSS makes it easy to manage payroll tasks. Additionally, the accounting functions, such as accounts payable and accounts receivable, are highly functional. The quoting and shop order capabilities are also seamless.
Cons
The speed can be quite slow at times, especially when working with Crystal Reports. We have numerous reports to print, and some cannot be simplified. Error codes are frequent, requiring hotfixes or remaining unresolved. These are the basic downsides, but the extended list of error codes and hotfixes is extensive and encountered daily.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jennifer
Oil & Energy, 11-50 employees
More than a year
Oct 01, 2017
Absolutely horrible user interface.
Absolutely horrible user interface.
Pros
I have been using this program for about 13 months now, and I must admit that I struggle to find anything positive to say about it. In summary, if you're considering using this program to simplify your work, you'll be extremely disappointed. Let me share some of my observations, although I'll try to keep it brief. The user interface, without a doubt, is the worst I've ever encountered in my almost 30 years of working with computers. The text interface is simply terrible, with inconsistent behavior when entering information. Clicking on a field sometimes erases and replaces the existing content, while other times it appends to it. It's also unclear whether hitting "enter" or "tab" is required to accept edits. The program's behavior with lowercase letters varies, and the case-sensitivity of fields is inconsistent. Furthermore, the cursor placement in text fields is unpredictable, sometimes starting at the beginning, at the end, or even highlighting the entire field. To prevent overwriting text when editing a field, you have to press the "insert" key, as overwriting is the default action and there's no "control-z" function to undo any mistakes. Many windows in the program lack a "minimize" button, leaving only the "X" to close them. This becomes frustrating when the program's windows always take precedence over other windows on my machine, even if I have selected another application like Outlook. The inventory browser window, for example, constantly stays in front of everything else. The only way to get it out of the way is to close it since there's no minimize button. When working on an order or quote, opening a new window for line items leaves the old window (header) open and blocking the view of what's behind it. Unfortunately, it's not possible to move it because it's not the active window. The cut/paste form fill interface is extremely difficult to understand and practically impossible to use if you don't have an insert button. But perhaps the most frustrating aspect is the absence of a "control-z" or "undo" functionality. Even Windows 95 had this basic feature. You can't undo any actions, and you can't even close or abort an order without saving it. Copying and pasting, as well as inserting, behave differently depending on the specific window that's open. In conclusion, I strongly recommend staying away from this program as its user interface feels like a poorly executed attempt.
Cons
Unfortunately, this program doesn't interface with Windows�. Additionally certain functionalities like using control-Z or formatting are not possible.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
John
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
Aug 01, 2017
We have been using this software now for 4 years and it's paid for itself a few times over
We have been using this software now for 4 years and it's paid for itself a few times over
Pros
Implementing Global Shop Solutions has significantly reduced our purchasing time allowing us to run our MRP on a daily basis through automated purchasing. With the APS feature, our on-time delivery has increased from 72% to over 90%. The ARC store offers a plethora of custom reports developed by Global Shop for specific customers, which are accessible to all users. Full visibility of work orders in the shop, along with the supply and demand screen, provides invaluable insights into profitability and job performance. The system is highly customizable and encompasses all the necessary modules for manufacturing, quoting, quality, and finance.
Cons
Sometimes, when major updates are released, there are several issues that need to be fixed through hotfixes after installation. The training classes are only held in Houston, which can incur significant expenses for airfare, lodging, food, and transportation. Occasionally, it takes a while to receive answers to problems.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Joe
N/A, N/A employees
More than a year
Jun 01, 2017
Great ERP package, works great, support is amazing and the owners are great!
Great ERP package, works great, support is amazing and the owners are great!
Pros
The interface of Global Shop Solutions is exceptional! It consistently works well and has an appealing appearance. Whenever I encounter any issues, the support staff is amazing at resolving them promptly. Whats even better is that the support team is local in Houston, TX, avoiding the frustration of overseas helpdesk experiences. The owners and managers at Global Shop are truly among the best I've ever encountered.
Cons
Despite its many pros, the one con that stands out is the annual cost of maintaining it, which is a bit expensive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Mechanical or Industrial Engineering, 51-100 employees
More than a year
Jun 01, 2017
Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow
Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow
Pros
Supply and Demand with Edit feature of Global Shop Solutions makes navigation effortless, particularly in the manufacturing aspect. I must also commend their outstanding customer service.
Cons
I'm not sure if it's the added features or the increased number of seats, but some days the system becomes frustratingly slow. It would be great if we had the option to disable the features that slow it down.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Cory
Aviation & Aerospace, 51-100 employees
More than a year
May 01, 2017
An improvment from what we had before
An improvment from what we had before
Pros
The inventory and BOM tracking functionality of Global Shop Solutions is incredibly helpful and functions smoothly. After evaluating numerous systems I found that it offers the most value for our needs.
Cons
The quality package is lacking; it doesn't track or report well, and it doesn't handle scrap costs the way we prefer without splitting jobs. The reports fail to accurately identify or filter out trends.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
joe
Aviation & Aerospace, 51-100 employees
More than a year
May 01, 2017
Robust System, Incredible Number of Features!
Robust System, Incredible Number of Features!
Pros
I have been using Global Shop for 9 years, and I can confidently say that there's almost nothing this system can't handle. We have only scratched the surface of its capabilities. While customer support was hit or miss during the early days of our installation, I've noticed significant improvements in the past 4-5 years. Most support issues are now resolved by Tier 1 support, either immediately on the phone or within a couple of hours via email after submitting a support ticket online. For more complex issues, the ticket is escalated to Tier 2 or R&D, which may take longer but is generally resolved within a reasonable timeframe. The support staff is friendly and always willing to go the extra mile to resolve issues or guide us to new features we may need.
Cons
Like any system there are challenges to address. Although many of them have been resolved through updates, there are still some remaining. The lack of continuity from module to module is evident in search functions and feature properties. When searching for an item in the database, there can be up to four different types of search windows, each behaving slightly differently. Despite these minor issues, it's a great product and I'm confident they will resolve these concerns over time, just as they have done with past issues. Their customer-driven focus has always been commendable and reliable.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jeff
Consumer Goods, 51-100 employees
More than a year
Apr 01, 2017
Global Shop offers scalable big-ERP functionality for small shops.
Global Shop offers scalable big-ERP functionality for small shops.
Pros
I appreciate the intuitive nature of navigating between different functions. Whenever I want to explore how something like a part number, work order, sales order, or purchase order is set up, there's usually a convenient shortcut that takes me from one screen to another, and it's logically placed.
Cons
The system is highly complex and comprehensive, offering multiple approaches for various functions. It takes time to train people on it, although there are ample training options available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rose of Sharon
Medical Devices, 11-50 employees
Less than a year
Apr 01, 2017
Global Shop
Global Shop
Pros
It's convenient to have easy access to locating information in multiple areas.
Cons
Its unfortunate that some reports cannot be exported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Machinery, 51-100 employees
More than a year
Apr 01, 2017
GlobalShop 2016.2 review
GlobalShop 2016.2 review
Pros
Overall, we are satisfied with GlobalShop as it caters to both our manufacturing and financial needs. The 2016.2 update introduced helpful new dashboards.
Cons
The only area where we feel improvement is needed is the quality module. Its somewhat simplistic and doesn't integrate with manufacturing as seamlessly as we would like. Other than that, we're quite satisfied.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Suzanne
N/A, N/A employees
Free Trial
Apr 01, 2017
Software To Grow With You
Software To Grow With You
Pros
The software is customizable and, once you know where to look, it's relatively easy to generate reports.
Cons
The pricing model is something I don�t like
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Layne
Defense & Space, N/A employees
More than a year
Apr 01, 2017
Global Shop Review
Global Shop Review
Pros
One of the benefits is the ability to export data to Excel. Most reports are user friendly and straightforward to use.
Cons
Accessing data in certain modules can be slow. It would be beneficial to have the ability to speed up data retrieval.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
matt
Construction, 51-100 employees
Less than a year
Apr 01, 2017
IT Support Opinion
IT Support Opinion
Pros
The software is feature rich and the support provided is generally good.
Cons
The installation process lacks information and is quite slow.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Steve
Machinery, 101-500 employees
More than a year
Apr 01, 2017
Making it with Global Shop
Making it with Global Shop
Pros
This system empowers us to take control of our inventory and understand the cost of doing business across all our product offerings. The help functions are exceptional, written to assist both new and experienced users. It allows us to drill down to the level of information needed to resolve user issues. Being in the medical device industry, accurate tracking is crucial and GSS provides us with comprehensive information on raw materials and production activity. I particularly like the inventory supply and demand function, which consolidates usage, routers, lot history, and more onto a single screen. Even after using GSS for over 2 years we continue to discover new ways to leverage its capabilities. The company offers free training through Friday Features to keep us updated on existing functions and new features.
Cons
I am quite satisfied with it so far. Hardly any downsides to mention.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Donna
N/A, N/A employees
Free Trial
Apr 01, 2017
Terrific software, terrific customer support
Terrific software, terrific customer support
Pros
I'm highly impressed with Global Shop's attention to detail and their commitment to continuously improving their software. Their customer service is top-notch, and they swiftly resolve any issues that arise.
Cons
Occasionally, we face some issues, but the software's support team resolves them quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Floyd
N/A, N/A employees
Free Trial
Apr 01, 2017
Global Shop ERP Review
Global Shop ERP Review
Pros
This software is a complete package at a reasonable cost, offering numerous options.
Cons
It takes time to become proficient, but once you've familiarized yourself with it, it's a real time-saver.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Automotive, 11-50 employees
Less than a year
Apr 01, 2017
RK Mechanical customer since 2008
RK Mechanical customer since 2008
Pros
GAB (Global Shop) and their customer service are commendable.
Cons
Despite updates, certain areas still have persistent bugs, and some processes could be more efficient.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Randy
Construction, 500+ employees
More than a year
Apr 01, 2017
Operations Manager
Operations Manager
Pros
Customer Support - Global Shop has been with us every step of the way. Choosing an ERP system is a significant decision, and it's crucial to have prompt answers to questions or resolutions for any issues that arise. Global Shop has consistently provided the support we need. Simplifying operations - Having everything under one umbrella has been a game-changer, eliminating the need for double entry. The list of benefits goes on, including Advanced Planning/Scheduling, visible inventory, real time job costing, and automated purchasing.
Cons
The shop side has been amazing. Transitioning the accounting side from Quickbooks to Global Shop was challenging for the office staff. However Global Shop was always there to answer our questions. Now that we are up and running, our accountant finds her job easier. We've been updating yearly and have had three updates so far. Two were seamless while one required more effort.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steven
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
Mar 01, 2017
Great ERP software
Great ERP software
Pros
The software provides detailed information and generates great reports.
Cons
There are multiple pathways to access the same information. Choose the one that suits your needs best and stick with it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
John
Mining & Metals, 51-100 employees
More than a year
Mar 01, 2017
Great Company, Fanastic ERP Solution
Great Company, Fanastic ERP Solution
Pros
The modules offered cover every aspect of our business, and we can customize them to fit our specific needs.
Cons
Some aspects of the system can be complex. It would be helpful to have additional tools to address problems caused by users not utilizing the system correctly (garbage in, garbage out).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Feb 01, 2017
Powerful modern ERP
Powerful modern ERP
Pros
Global Shops interface is user friendly,with the majority of its functionality easily accessible at your fingertips.
Cons
While Global Shop Solutions offers impressive functionality at an affordable price, it seems to primarily cater to traditional manufacturing models. This can result in certain modules not aligning perfectly with existing operational procedures and processes.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nathan
Oil & Energy, 51-100 employees
More than a year
Feb 01, 2017
Global Shop Review
Global Shop Review
Pros
Global Shop has provided our company with an excellent infrastructure for evaluating costs and generating reports. It also serves as a valuable tool for tracking employee time on machines, jobs or processes. We utilize it comprehensively for overhead tracking.
Cons
Modules are costly, and customizing applications can be challenging. The user interface has a steep learning curve for personnel unfamiliar with this type of ERP.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jeremy
Aviation & Aerospace, 51-100 employees
More than a year
Feb 01, 2017
Global Shop - The never ending nightmare
Global Shop - The never ending nightmare
Pros
The software effectively manages inventory.
Cons
The system has numerous internal issues, with many elements failing to connect and behind the scenes processes not linking properly. Technical support either temporarily resolves the problems through backdoor fixes or attributes them to "bugs." It often feels like these issues are unique to our experience.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
5
John
Mining & Metals, 11-50 employees
Less than 6 months
Jan 01, 2017
Already searching for something new
Already searching for something new
Pros
After two years of using the software we have decided to move on.
Cons
I've been using GSS for over two years. It's a Tier III ERP software, so expectations for integrated functionality should be moderate. Unfortunately, the system is quite buggy, and the accuracy of the data is questionable. Our company has found the support to be lacking. It appears that GSS prioritizes acquiring new customers over providing adequate support to existing ones. As a result, customers like me are left dissatisfied. We are currently in the process of transitioning to another ERP provider.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kaitlin
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
Nov 01, 2016
Needs a lot of work
Needs a lot of work
Pros
This program has the potential to be fantastic if they paid attention to detail and how users interact with it.
Cons
The software is cumbersome, prone to glitches, and lacks intuitiveness.
Ease of use
3
Value for money
5
Customer Support
6
Functionality
5
Bob
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
Nov 01, 2016
Easy to use
Easy to use
Pros
It's perfect.
Cons
No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
justin
Consumer Goods, 101-500 employees
Less than 6 months
Nov 01, 2016
Global shop Review
Global shop Review
Pros
My experience with Global Shop has been satisfactory. Some aspects are easy to use while others took time for me to fully understand why they function in a certain way.
Cons
One recurring issue I have faced with Global Shop is that when something doesn't post correctly, the explanation provided is often insufficient. When I seek assistance, they take control of my computer and perform multiple actions that I struggle to follow, making it challenging to understand how they resolve the issue.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ema
Aviation & Aerospace, 11-50 employees
Less than 6 months
Nov 01, 2016
A disappointment
A disappointment
Pros
The only advantage I have noticed is the capability to export specific data to Excel.
Cons
Most aspects of the program can be problematic. An issue in one module can negatively impact all the others, causing significant frustration. The online help resources are quite limited. Report names are updated, but the corresponding Help documentation is not.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Erica
Aviation & Aerospace, 11-50 employees
Less than 6 months
Nov 01, 2016
IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST
IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST
Pros
I can effectively manage all aspects of the business, including purchasing and assigning costs to jobs and tooling for specific projects.
Cons
There are times when the system becomes frustratingly slow, especially when creating purchase orders and initializing startup processes.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
SCOTT
Mining & Metals, N/A employees
Less than a year
Sep 01, 2016
Global Shop Solutions Review
Global Shop Solutions Review
Pros
This product is highly intuitive and robust. The APS feature is an excellent tool for scheduling. I can quickly address customer inquiries about the status and completion time of their products. We rely on Global Shop for everything from quoting to invoicing. The support team is exceptional, and I highly recommend this product.
Cons
Personally I don't have any dislikes. If anything,they could enhance the quality module, although it currently functions adequately.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kelly
Electrical/Electronic Manufacturing, N/A employees
Less than a year
Sep 01, 2016
A Buyer's Review
A Buyer's Review
Pros
As a purchasing manager, I spend most of my day working with the purchasing and inventory side. They are user-friendly, and I can have both modules open simultaneously, which simplifies my job. The vendor is excellent and very responsive.
Cons
The most annoying aspect is the limited character count when creating new item numbers in inventory. Some of our numbers are lengthy, and we're occasionally forced to abbreviate them to fit.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Chuck
Consumer Goods, N/A employees
Less than a year
Sep 01, 2016
Global Shop Review
Global Shop Review
Pros
The product offers a wide range of capabilities that span the entire business. It empowers proficient users with diverse capabilities to enhance business stability and facilitate growth.
Cons
The user interfaces are not straightforward or naturally intuitive. It's a powerful tool but it can take years to navigate through the product.
Ease of use
5
Value for money
7
Customer Support
6
Functionality
7
Adam
Mining & Metals, N/A employees
Less than a year
Sep 01, 2016
Filters
Global Shop Review
Global Shop Review
Pros
I like the fact how Global Shop allows me to customize and tailor it to my specific needs. Learning and utilizing their GAB programming isn't too challenging.
Cons
When updates are introduced they often take a considerable amount of time, and unfortunately, they sometimes end up breaking other parts of the system. This is partly due to our specific customs and options.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joe
Automotive, 51-100 employees
More than a year
Dec 01, 2023
An ERP solution that seems like it is stuck in the past.
An ERP solution that seems like it is stuck in the past.
Pros
The range of features provided by Global Shop Solutions for managing manufacturing operations is impressive. It covers inventory management, production scheduling, and job costing. Additionally, Global Shop Solutions offers some level of customization, allowing me to adapt the software to my unique requirements and processes.
Cons
Price wise, Global Shop Solutions can be quite costly, especially for small businesses working with limited budgets. In terms of complexity, the software can be intricate and may require significant time and resources to fully implement and integrate into our operations. Additionally, it may not integrate smoothly with other software or platforms, which can pose challenges for businesses utilizing multiple tools.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Travis
Machinery, 11-50 employees
More than a year
Apr 01, 2023
Worst Professional Decision I ever made
Worst Professional Decision I ever made
Pros
The Product Demo exceeded my expectations. It performs its intended functions flawlessly. Depending on the size of your company, it's more valuable than a shoe box. The references provided are highly positive.
Cons
The Pervasive Database feels like a step back in time to 1995. When compared to MSSQL: a) Backing up and restoring databases is difficult and time-consuming. b) Finding internal resources with Pervasive skills is challenging, unlike with MSSQL. c) There is a severe lack of third-party applications available. The tables in the database are poorly designed: a) Master tables contain multiple rows of data for a single header record, and the data definitions in the same column differ between rows. b) Instead of having a single General Ledger table, there are separate GL tables for each module. A better design would be to have a unified table with a column identifying its source. c) The column names in the database are inconsistent. The same field in two separate tables often have different names, making it difficult to write custom reports that require linking tables. Simple requests are challenging to follow up on: a) Extracting data for basic analysis in Excel is difficult or requires custom programming. Examples include lists of customers, vendors, purchase activity, vendor payments, and general ledger detail activity. b) The financial report writer is outdated and difficult to use for ad hoc reporting needs. Unfortunately, we were unable to complete a site visit to a company using the software during the selection process due to Covid. If we had witnessed it in action, we would not have chosen it. The software feels very dated.
Ease of use
2
Value for money
2
Customer Support
8
Functionality
2
Liam
Mining & Metals, 11-50 employees
More than a year
Feb 01, 2023
Global Shop - Complete ERP system
Global Shop - Complete ERP system
Pros
There's always a solution to get things done. Whenever I have questions, support is just a call or email away.
Cons
The software can sometimes feel clunky and cumbersome. While I understand their aim to cater to a wide range of users, it can sometimes create obstacles.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Paul
Shipbuilding, 101-500 employees
More than a year
Apr 01, 2022
Global Shop Solutions
Global Shop Solutions
Pros
This product comes with all the modules and numerous customizable programs right out of the box. Unlike other ERP systems that require additional purchases for add-ons (which can be costly), Global Shop Solutions provides a complete package.
Cons
I can't pinpoint a specific function of Global Shop that I dislike. Most issues stem from a lack of training. However, the team is highly supportive and knowledgeable when we reach out to them for help.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Aviation & Aerospace, 51-100 employees
More than a year
Aug 01, 2021
Global Shop Solution Review
Global Shop Solution Review
Pros
Global Shop Solution is the ideal inventory software with HR support. It enables us to easily manage our staff's salaries and schedules.
Cons
In my experience Global Shop Solutions is the best software for shops and small businesses. I haven't encountered any issues with GSS.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Zaighum
Automotive, 1-10 employees
N/A
Nov 01, 2020
Shop Manager
Shop Manager
Pros
We had the option to purchase the system outright. All modules are included in the package, and they offer free training (though the quality of the training is lacking).
Cons
It's crucial to thoroughly research before making a decision because this software is outdated. The system's source code is written in the antiquated COBOL language. Although the user interface appears modern, rest assured that the software itself is old. Each screen functions differently, and we consistently encounter COBOL error codes when performing simple tasks, like entering a dollar amount into a quote. There is a lack of continuity throughout the system, with each screen feeling like a different software altogether.
Ease of use
2
Value for money
7
Customer Support
2
Functionality
5
Greg
Mining & Metals, 51-100 employees
Less than a year
Jan 01, 2019
Business consultant
Business consultant
Pros
This product is excellent and has greatly improved our inventory control. Keeping track of it used to require a lot more effort.
Cons
Sometimes, the product's ease of use can make it complex because we were accustomed to navigating through multiple steps. Now, everything is right in front of us!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jackeline
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
Dec 01, 2018
Review of Global Shop Solutions
Review of Global Shop Solutions
Pros
It's incredibly convenient to use! I can efficiently manage all my workflows using this software. Its suitable for businesses of all sizes.
Cons
I would still recommend this software. Initially, I was slightly confused by some features, but I managed to figure them out by watching the tutorials.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jerssie
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
Oct 01, 2018
Go for it!
Go for it!
Pros
I was in search of software for my business that I could introduce to my employees. Thats when I came across this product, and I made the decision to purchase it. It's extremely impressive and packed with advanced features.
Cons
It only took us about 2 hours to familiarize ourselves with the features but I would highly recommend this product to everyone.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rajan
Aviation & Aerospace, 1-10 employees
Less than a year
Aug 01, 2018
Beyond your Expectation
Beyond your Expectation
Pros
The GS system proved to be highly beneficial for production planning, inventory management, capacity monitoring, and tracking item status and completion dates.
Cons
In manufacturing, the product performs excellently but I found the accounting flow to be intricate, and it was bothersome that the price was indicated for every product.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Joel Jr.
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jun 01, 2018
Very dependable and great customer service!
Very dependable and great customer service!
Pros
The system is continuously evolving to meet the ever-changing demands of our business. The technical support is excellent, and there's immense potential for customization.
Cons
Add ins like ARC and GAB require more explanation regarding their purpose and functionality. There are numerous "Script" or User Fields with insufficient clarification.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Rich
Plastics, 11-50 employees
Less than a year
Apr 01, 2018
At implementation stage
At implementation stage
Pros
The implementation program is exceptional, with a dedicated Program Manager and several consultants. Weekly meetings help us stay on track, and the software is easy to use.
Cons
The safety stock doesn't affect the MRP; it serves as the reorder point. We're currently trying to understand how it works because we only have safety stocks on FG.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Fernando G
Electrical/Electronic Manufacturing, 51-100 employees
Free Trial
Apr 01, 2018
Excellent experience over the past 10 years
Excellent experience over the past 10 years
Pros
We consider GSS to be a highly advanced ERP tool with sophisticated functionality even though we don't utilize all of its features. The software's extensive range of customizable parameters allowed us to configure it according to our business needs, making the implementation process crucial. Even after 10 years,the software options, coupled with GSS's commitment to continuous improvement, have kept up with our evolving processes and information requirements. I can't praise their customer service support enough�they are incredibly responsive, professional, and competent. Almost every service call is addressed on the same day and issues are typically resolved within 48 hours of initial contact. Given our 24/6 business operations, this level of responsiveness is vital.
Cons
The issues we encountered while navigating between modules to obtain information or take a "big picture" approach have been resolved with the introduction of dashboards throughout the software. However, there have been some system lags due to recent changes, but we believe they are being addressed.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Pat
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
Apr 01, 2018
Great Customer Service, Fantastic ERP System, Easy to Use!
Great Customer Service, Fantastic ERP System, Easy to Use!
Pros
As the Human Resources Manager, Global Shops Payroll function is my primary use. It's remarkably simple and user-friendly. It effectively tracks employee time spent on machines, jobs, or processes. I love the feature that allows me to export reports directly to our payroll provider saving me time and streamlining my job. We've utilized the training capabilities within GS to create department-specific training guides, which has significantly reduced the time I spend writing out each step. The ability to capture screenshots of each process step is wonderful and greatly aids my training process. Moreover the support team is absolutely fantastic and always ready to assist me in optimizing our system.
Cons
Occasionally, the system's speed can be sluggish, and it varies across different modules.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Mar 01, 2018
Plant Manager- Approval of Global Shop Solutions ERP
Plant Manager- Approval of Global Shop Solutions ERP
Pros
I find Global Shop Solution to be the best ERP system. When customers inquire about job updates, I can effortlessly access the work order and obtain detailed information such as completed quantities, job hours, and remaining steps. Moreover,the system offers various dashboards for scheduling, outsourcing, attendance and more.
Cons
Like any new computer system, there's a learning curve to locate specific features. However, GSS provides helpful and user-friendly icons.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Robert
Farming, 51-100 employees
More than a year
Mar 01, 2018
Everything you need in one package!
Everything you need in one package!
Pros
Global Shop Solutions has significantly simplified my life by enabling me to track inventory quantities, costs and employee labor hours. It has played a crucial role in streamlining my company's processes, and I appreciate how they consistently introduce innovative ideas to enhance the program.
Cons
I can't think of any cons to mention. Whenever issues arise, Global Shops Tech support team is always available to offer assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lamar
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
Mar 01, 2018
Great ERP Software
Great ERP Software
Pros
As a fast growing organization, I have had a great experience with Global Shop Solution as our ERP software. The upgrade from version 13.0 to 16.2 was a smooth and well supported process. I am particularly impressed with their exceptional customer service and support team, who promptly addressed all of my inquiries. Our knowledgeable and caring Account Manager adds tremendous value. Furthermore, the company's commitment to ethical practices and social responsibility bodes well for their future success.
Cons
It would be great if Global Shop Solutions provided on-site training in our local area near Southern California.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Larp
Aviation & Aerospace, 51-100 employees
More than a year
Nov 01, 2017
The good and the bad
The good and the bad
Pros
I must commend Global Shop Solutions (GSS) for their straightforward and user-friendly payroll feature. Unlike other complicated payroll software I've used in the past, GSS makes it easy to manage payroll tasks. Additionally, the accounting functions, such as accounts payable and accounts receivable, are highly functional. The quoting and shop order capabilities are also seamless.
Cons
The speed can be quite slow at times, especially when working with Crystal Reports. We have numerous reports to print, and some cannot be simplified. Error codes are frequent, requiring hotfixes or remaining unresolved. These are the basic downsides, but the extended list of error codes and hotfixes is extensive and encountered daily.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Jennifer
Oil & Energy, 11-50 employees
More than a year
Oct 01, 2017
Absolutely horrible user interface.
Absolutely horrible user interface.
Pros
I have been using this program for about 13 months now, and I must admit that I struggle to find anything positive to say about it. In summary, if you're considering using this program to simplify your work, you'll be extremely disappointed. Let me share some of my observations, although I'll try to keep it brief. The user interface, without a doubt, is the worst I've ever encountered in my almost 30 years of working with computers. The text interface is simply terrible, with inconsistent behavior when entering information. Clicking on a field sometimes erases and replaces the existing content, while other times it appends to it. It's also unclear whether hitting "enter" or "tab" is required to accept edits. The program's behavior with lowercase letters varies, and the case-sensitivity of fields is inconsistent. Furthermore, the cursor placement in text fields is unpredictable, sometimes starting at the beginning, at the end, or even highlighting the entire field. To prevent overwriting text when editing a field, you have to press the "insert" key, as overwriting is the default action and there's no "control-z" function to undo any mistakes. Many windows in the program lack a "minimize" button, leaving only the "X" to close them. This becomes frustrating when the program's windows always take precedence over other windows on my machine, even if I have selected another application like Outlook. The inventory browser window, for example, constantly stays in front of everything else. The only way to get it out of the way is to close it since there's no minimize button. When working on an order or quote, opening a new window for line items leaves the old window (header) open and blocking the view of what's behind it. Unfortunately, it's not possible to move it because it's not the active window. The cut/paste form fill interface is extremely difficult to understand and practically impossible to use if you don't have an insert button. But perhaps the most frustrating aspect is the absence of a "control-z" or "undo" functionality. Even Windows 95 had this basic feature. You can't undo any actions, and you can't even close or abort an order without saving it. Copying and pasting, as well as inserting, behave differently depending on the specific window that's open. In conclusion, I strongly recommend staying away from this program as its user interface feels like a poorly executed attempt.
Cons
Unfortunately, this program doesn't interface with Windows�. Additionally certain functionalities like using control-Z or formatting are not possible.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
John
Electrical/Electronic Manufacturing, 11-50 employees
Less than a year
Aug 01, 2017
We have been using this software now for 4 years and it's paid for itself a few times over
We have been using this software now for 4 years and it's paid for itself a few times over
Pros
Implementing Global Shop Solutions has significantly reduced our purchasing time allowing us to run our MRP on a daily basis through automated purchasing. With the APS feature, our on-time delivery has increased from 72% to over 90%. The ARC store offers a plethora of custom reports developed by Global Shop for specific customers, which are accessible to all users. Full visibility of work orders in the shop, along with the supply and demand screen, provides invaluable insights into profitability and job performance. The system is highly customizable and encompasses all the necessary modules for manufacturing, quoting, quality, and finance.
Cons
Sometimes, when major updates are released, there are several issues that need to be fixed through hotfixes after installation. The training classes are only held in Houston, which can incur significant expenses for airfare, lodging, food, and transportation. Occasionally, it takes a while to receive answers to problems.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Joe
N/A, N/A employees
More than a year
Jun 01, 2017
Great ERP package, works great, support is amazing and the owners are great!
Great ERP package, works great, support is amazing and the owners are great!
Pros
The interface of Global Shop Solutions is exceptional! It consistently works well and has an appealing appearance. Whenever I encounter any issues, the support staff is amazing at resolving them promptly. Whats even better is that the support team is local in Houston, TX, avoiding the frustration of overseas helpdesk experiences. The owners and managers at Global Shop are truly among the best I've ever encountered.
Cons
Despite its many pros, the one con that stands out is the annual cost of maintaining it, which is a bit expensive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Mechanical or Industrial Engineering, 51-100 employees
More than a year
Jun 01, 2017
Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow
Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow
Pros
Supply and Demand with Edit feature of Global Shop Solutions makes navigation effortless, particularly in the manufacturing aspect. I must also commend their outstanding customer service.
Cons
I'm not sure if it's the added features or the increased number of seats, but some days the system becomes frustratingly slow. It would be great if we had the option to disable the features that slow it down.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Cory
Aviation & Aerospace, 51-100 employees
More than a year
May 01, 2017
An improvment from what we had before
An improvment from what we had before
Pros
The inventory and BOM tracking functionality of Global Shop Solutions is incredibly helpful and functions smoothly. After evaluating numerous systems I found that it offers the most value for our needs.
Cons
The quality package is lacking; it doesn't track or report well, and it doesn't handle scrap costs the way we prefer without splitting jobs. The reports fail to accurately identify or filter out trends.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
joe
Aviation & Aerospace, 51-100 employees
More than a year
May 01, 2017
Robust System, Incredible Number of Features!
Robust System, Incredible Number of Features!
Pros
I have been using Global Shop for 9 years, and I can confidently say that there's almost nothing this system can't handle. We have only scratched the surface of its capabilities. While customer support was hit or miss during the early days of our installation, I've noticed significant improvements in the past 4-5 years. Most support issues are now resolved by Tier 1 support, either immediately on the phone or within a couple of hours via email after submitting a support ticket online. For more complex issues, the ticket is escalated to Tier 2 or R&D, which may take longer but is generally resolved within a reasonable timeframe. The support staff is friendly and always willing to go the extra mile to resolve issues or guide us to new features we may need.
Cons
Like any system there are challenges to address. Although many of them have been resolved through updates, there are still some remaining. The lack of continuity from module to module is evident in search functions and feature properties. When searching for an item in the database, there can be up to four different types of search windows, each behaving slightly differently. Despite these minor issues, it's a great product and I'm confident they will resolve these concerns over time, just as they have done with past issues. Their customer-driven focus has always been commendable and reliable.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jeff
Consumer Goods, 51-100 employees
More than a year
Apr 01, 2017
Global Shop offers scalable big-ERP functionality for small shops.
Global Shop offers scalable big-ERP functionality for small shops.
Pros
I appreciate the intuitive nature of navigating between different functions. Whenever I want to explore how something like a part number, work order, sales order, or purchase order is set up, there's usually a convenient shortcut that takes me from one screen to another, and it's logically placed.
Cons
The system is highly complex and comprehensive, offering multiple approaches for various functions. It takes time to train people on it, although there are ample training options available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rose of Sharon
Medical Devices, 11-50 employees
Less than a year
Apr 01, 2017
Global Shop
Global Shop
Pros
It's convenient to have easy access to locating information in multiple areas.
Cons
Its unfortunate that some reports cannot be exported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Machinery, 51-100 employees
More than a year
Apr 01, 2017
GlobalShop 2016.2 review
GlobalShop 2016.2 review
Pros
Overall, we are satisfied with GlobalShop as it caters to both our manufacturing and financial needs. The 2016.2 update introduced helpful new dashboards.
Cons
The only area where we feel improvement is needed is the quality module. Its somewhat simplistic and doesn't integrate with manufacturing as seamlessly as we would like. Other than that, we're quite satisfied.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Suzanne
N/A, N/A employees
Free Trial
Apr 01, 2017
Software To Grow With You
Software To Grow With You
Pros
The software is customizable and, once you know where to look, it's relatively easy to generate reports.
Cons
The pricing model is something I don�t like
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Layne
Defense & Space, N/A employees
More than a year
Apr 01, 2017
Global Shop Review
Global Shop Review
Pros
One of the benefits is the ability to export data to Excel. Most reports are user friendly and straightforward to use.
Cons
Accessing data in certain modules can be slow. It would be beneficial to have the ability to speed up data retrieval.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
matt
Construction, 51-100 employees
Less than a year
Apr 01, 2017
IT Support Opinion
IT Support Opinion
Pros
The software is feature rich and the support provided is generally good.
Cons
The installation process lacks information and is quite slow.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Steve
Machinery, 101-500 employees
More than a year
Apr 01, 2017
Making it with Global Shop
Making it with Global Shop
Pros
This system empowers us to take control of our inventory and understand the cost of doing business across all our product offerings. The help functions are exceptional, written to assist both new and experienced users. It allows us to drill down to the level of information needed to resolve user issues. Being in the medical device industry, accurate tracking is crucial and GSS provides us with comprehensive information on raw materials and production activity. I particularly like the inventory supply and demand function, which consolidates usage, routers, lot history, and more onto a single screen. Even after using GSS for over 2 years we continue to discover new ways to leverage its capabilities. The company offers free training through Friday Features to keep us updated on existing functions and new features.
Cons
I am quite satisfied with it so far. Hardly any downsides to mention.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Donna
N/A, N/A employees
Free Trial
Apr 01, 2017
Terrific software, terrific customer support
Terrific software, terrific customer support
Pros
I'm highly impressed with Global Shop's attention to detail and their commitment to continuously improving their software. Their customer service is top-notch, and they swiftly resolve any issues that arise.
Cons
Occasionally, we face some issues, but the software's support team resolves them quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Floyd
N/A, N/A employees
Free Trial
Apr 01, 2017
Global Shop ERP Review
Global Shop ERP Review
Pros
This software is a complete package at a reasonable cost, offering numerous options.
Cons
It takes time to become proficient, but once you've familiarized yourself with it, it's a real time-saver.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Automotive, 11-50 employees
Less than a year
Apr 01, 2017
RK Mechanical customer since 2008
RK Mechanical customer since 2008
Pros
GAB (Global Shop) and their customer service are commendable.
Cons
Despite updates, certain areas still have persistent bugs, and some processes could be more efficient.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Randy
Construction, 500+ employees
More than a year
Apr 01, 2017
Operations Manager
Operations Manager
Pros
Customer Support - Global Shop has been with us every step of the way. Choosing an ERP system is a significant decision, and it's crucial to have prompt answers to questions or resolutions for any issues that arise. Global Shop has consistently provided the support we need. Simplifying operations - Having everything under one umbrella has been a game-changer, eliminating the need for double entry. The list of benefits goes on, including Advanced Planning/Scheduling, visible inventory, real time job costing, and automated purchasing.
Cons
The shop side has been amazing. Transitioning the accounting side from Quickbooks to Global Shop was challenging for the office staff. However Global Shop was always there to answer our questions. Now that we are up and running, our accountant finds her job easier. We've been updating yearly and have had three updates so far. Two were seamless while one required more effort.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steven
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
Mar 01, 2017
Great ERP software
Great ERP software
Pros
The software provides detailed information and generates great reports.
Cons
There are multiple pathways to access the same information. Choose the one that suits your needs best and stick with it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
John
Mining & Metals, 51-100 employees
More than a year
Mar 01, 2017
Great Company, Fanastic ERP Solution
Great Company, Fanastic ERP Solution
Pros
The modules offered cover every aspect of our business, and we can customize them to fit our specific needs.
Cons
Some aspects of the system can be complex. It would be helpful to have additional tools to address problems caused by users not utilizing the system correctly (garbage in, garbage out).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Feb 01, 2017
Powerful modern ERP
Powerful modern ERP
Pros
Global Shops interface is user friendly,with the majority of its functionality easily accessible at your fingertips.
Cons
While Global Shop Solutions offers impressive functionality at an affordable price, it seems to primarily cater to traditional manufacturing models. This can result in certain modules not aligning perfectly with existing operational procedures and processes.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nathan
Oil & Energy, 51-100 employees
More than a year
Feb 01, 2017
Global Shop Review
Global Shop Review
Pros
Global Shop has provided our company with an excellent infrastructure for evaluating costs and generating reports. It also serves as a valuable tool for tracking employee time on machines, jobs or processes. We utilize it comprehensively for overhead tracking.
Cons
Modules are costly, and customizing applications can be challenging. The user interface has a steep learning curve for personnel unfamiliar with this type of ERP.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jeremy
Aviation & Aerospace, 51-100 employees
More than a year
Feb 01, 2017
Global Shop - The never ending nightmare
Global Shop - The never ending nightmare
Pros
The software effectively manages inventory.
Cons
The system has numerous internal issues, with many elements failing to connect and behind the scenes processes not linking properly. Technical support either temporarily resolves the problems through backdoor fixes or attributes them to "bugs." It often feels like these issues are unique to our experience.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
5
John
Mining & Metals, 11-50 employees
Less than 6 months
Jan 01, 2017
Already searching for something new
Already searching for something new
Pros
After two years of using the software we have decided to move on.
Cons
I've been using GSS for over two years. It's a Tier III ERP software, so expectations for integrated functionality should be moderate. Unfortunately, the system is quite buggy, and the accuracy of the data is questionable. Our company has found the support to be lacking. It appears that GSS prioritizes acquiring new customers over providing adequate support to existing ones. As a result, customers like me are left dissatisfied. We are currently in the process of transitioning to another ERP provider.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kaitlin
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
Nov 01, 2016
Needs a lot of work
Needs a lot of work
Pros
This program has the potential to be fantastic if they paid attention to detail and how users interact with it.
Cons
The software is cumbersome, prone to glitches, and lacks intuitiveness.
Ease of use
3
Value for money
5
Customer Support
6
Functionality
5
Bob
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
Nov 01, 2016
Easy to use
Easy to use
Pros
It's perfect.
Cons
No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
justin
Consumer Goods, 101-500 employees
Less than 6 months
Nov 01, 2016
Global shop Review
Global shop Review
Pros
My experience with Global Shop has been satisfactory. Some aspects are easy to use while others took time for me to fully understand why they function in a certain way.
Cons
One recurring issue I have faced with Global Shop is that when something doesn't post correctly, the explanation provided is often insufficient. When I seek assistance, they take control of my computer and perform multiple actions that I struggle to follow, making it challenging to understand how they resolve the issue.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ema
Aviation & Aerospace, 11-50 employees
Less than 6 months
Nov 01, 2016
A disappointment
A disappointment
Pros
The only advantage I have noticed is the capability to export specific data to Excel.
Cons
Most aspects of the program can be problematic. An issue in one module can negatively impact all the others, causing significant frustration. The online help resources are quite limited. Report names are updated, but the corresponding Help documentation is not.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Erica
Aviation & Aerospace, 11-50 employees
Less than 6 months
Nov 01, 2016
IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST
IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST
Pros
I can effectively manage all aspects of the business, including purchasing and assigning costs to jobs and tooling for specific projects.
Cons
There are times when the system becomes frustratingly slow, especially when creating purchase orders and initializing startup processes.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
SCOTT
Mining & Metals, N/A employees
Less than a year
Sep 01, 2016
Global Shop Solutions Review
Global Shop Solutions Review
Pros
This product is highly intuitive and robust. The APS feature is an excellent tool for scheduling. I can quickly address customer inquiries about the status and completion time of their products. We rely on Global Shop for everything from quoting to invoicing. The support team is exceptional, and I highly recommend this product.
Cons
Personally I don't have any dislikes. If anything,they could enhance the quality module, although it currently functions adequately.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kelly
Electrical/Electronic Manufacturing, N/A employees
Less than a year
Sep 01, 2016
A Buyer's Review
A Buyer's Review
Pros
As a purchasing manager, I spend most of my day working with the purchasing and inventory side. They are user-friendly, and I can have both modules open simultaneously, which simplifies my job. The vendor is excellent and very responsive.
Cons
The most annoying aspect is the limited character count when creating new item numbers in inventory. Some of our numbers are lengthy, and we're occasionally forced to abbreviate them to fit.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Chuck
Consumer Goods, N/A employees
Less than a year
Sep 01, 2016
Global Shop Review
Global Shop Review
Pros
The product offers a wide range of capabilities that span the entire business. It empowers proficient users with diverse capabilities to enhance business stability and facilitate growth.
Cons
The user interfaces are not straightforward or naturally intuitive. It's a powerful tool but it can take years to navigate through the product.
Ease of use
5
Value for money
7
Customer Support
6
Functionality
7
Adam
Mining & Metals, N/A employees
Less than a year
Sep 01, 2016