Total 130 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

42%

3

Stars

18%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Luis

Newspapers, 51-100 employees

More than a year

3.0

20-May

Pros

While Sage is reliable and has a reputable brand, newer and more modern software options have provided better service.

Cons

The reporting capabilities are subpar and the software's interface has limited compatibility with other applications. The user interface is not intuitive, and the brand hasn't kept up with technological advancements.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

7

Functionality

3

R
Renee

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

4.0

Proper training required

Pros

The ability to switch between companies quickly is a major advantage for me. The inventory valuation feature is a significant improvement.

Cons

This software lacks intuitiveness. You need to know exactly what you're looking for to find things efficiently. Upgrading from Sage 50 to Sage 100 surprised me with the learning curve. Truthfully the only similarity between the two versions is the word "Sage" in their names.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

E
Elena

Hospital & Health Care, 101-500 employees

More than a year

5.0

Sage Survey

Pros

As a new user I found the software very easy to navigate and figure out on my own.

Cons

Entering and updating invoices involves a lot of unnecessary repetition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Brad

Sports, 11-50 employees

More than a year

4.0

Sports Industry

Pros

Sage Intelligence Reporting is incredible. We have a specific financial reporting format that we prefer and Sage Intelligence helped us set up that format. Now we can simply save the template and push a button to generate the report.

Cons

The paperless office feature could be more user-friendly and provide an easier way to search and view detailed information within the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

C
Cris

Consumer Goods, 51-100 employees

More than a year

5.0

Sage 100C

Pros

The software is incredibly user-friendly, and adding new modules is a breeze. We also appreciate how software can create new programs for us, making our processing much easier.

Cons

So far, we haven't encountered any issues that couldn't be resolved to meet our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Albert

Design, 51-100 employees

More than a year

4.0

Sage 100cloud review

Pros

The visual integrator is a valuable tool for importing files, and Sage Intelligence caters to our customized reporting needs.

Cons

Some of the standard built-in reports, like sales orders by item and product line, aren't easily exportable to Excel and look better on paper.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J
James

Automotive, 51-100 employees

More than a year

5.0

Great software for a small growing business

Pros

The customer service for Sage has been exceptional. They go above and beyond to help resolve any issues we encounter. Sage's scalability has allowed the software to grow alongside our needs. For optimal functionality, it is best to use third party software that has partnered with Sage to receive updates and perform testing before new updates are released.

Cons

Upgrading sometimes brings enhancements but also sacrifices certain functionalities. For example, printing travelers now requires more steps to complete. Creating custom reports and integrations can be costly since we need a Sage reseller for support.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

B
Bruce

Wholesale, 1-10 employees

More than a year

4.0

Long Time User

Pros

The best aspect of Sage is its flexibility to adapt to our business needs. Like any company we have unique requirements, and as we identified those needs, we were able to customize Sage to fit them perfectly.

Cons

The interface feels clunky. As a result we mainly use Sage for back-office tasks and have created a separate website to present customer and product information in a more robust manner than the standard Sage package.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

K
Keith

Wholesale, 11-50 employees

5.0

Long time SAGE customer

Pros

It operates similarly to the SAGE program with additional benefits.

Cons

There are concerns about internet connectivity and reliability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chris

Facilities Services, 51-100 employees

More than a year

4.0

Long Time User

Pros

The day to day use of the software functions smoothly.

Cons

Every time we update the software or switch to a new version, we encounter glitches that require support assistance. It has become more challenging to create custom reports for payroll since its now a standalone module.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

M
Margie

Import and Export, 1-10 employees

More than a year

5.0

Very pleased with all functions.

Pros

We found it beneficial to purchase the 100C version and continue using our in house servers until we're ready for a complete Cloud conversion.

Cons

The Sage softwares cost has been our sole concern.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
Donna

Airlines/Aviation, 51-100 employees

Less than a year

4.0

Sage is keeping up with the Times.

Pros

I appreciate the software's robustness and the fact that we're only scratching the surface of its capabilities. The online community provides valuable answers, and our software partner is highly knowledgeable.

Cons

Customization or troubleshooting sometimes necessitates assistance from our software partner, which can become quite costly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Jessica

Farming, 11-50 employees

Less than 6 months

5.0

Specific software for larger companies needing to track lots of aspects

Pros

The ability to make adjustments on the go like creating new vendors or customer accounts is a feature I enjoy. The alias function within the inventory module is also useful. Although there were some integration issues that required external assistance, they were resolved, and the system became smoother.

Cons

As a newcomer to Sage over five years ago and someone responsible for training new employees throughout the years, I found the training process challenging. There is an overwhelming amount of information and numerous intricate details that initially make the program feel daunting (in all honesty, I believe there is much more to Sage than I will ever fully comprehend). Once you become accustomed to it, I find it relatively straightforward to use, but the initial experience can be a bit overwhelming.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

J
John

Retail, 51-100 employees

More than a year

4.0

Not the best but it works

Pros

It certainly works but the booking process can be quite cumbersome. We do experience occasional server downtime every two weeks, requiring a reboot.

Cons

I do not understand why I continue to pay annually and yet remain stuck on the 2017 version. When I inquire about upgrading to the current year, they mention additional costs without specifying the amount. Since I host the software on my servers, it leaves me wondering what exactly I am paying for.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

R
Ryan

Recreational Facilities and Services, 101-500 employees

More than a year

4.0

RQ Review

Pros

The ease of use is remarkable, especially when uploading data from our point of sale system. Accounts payable and general ledger functions are straightforward and easy to use.

Cons

We haven't utilized any of the budgeting/forecasting capabilities and would appreciate the opportunity to explore them further.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

M
Moriah

Oil & Energy, 1-10 employees

Less than a year

3.0

Great easy to Use

Pros

Switching between different modules like accounting, payroll, and collections is a breeze. The modules are easy to comprehend, making the system simple yet satisfying to use.

Cons

There are occasional instances where the software freezes, but the customer support team is quick to respond. We've even resorted to sending step-by-step instructions via email.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

R
Ross

Wholesale, 1-10 employees

More than a year

5.0

SAGE 100C - robust solution

Pros

This end to end ERP solution offers robust modules designed for large scale implementations and now its reasonably priced for smaller companies without compromising functionality.

Cons

Sage is a comprehensive product clearly designed for large organizations with numerous users. However, in a small company, it can feel burdensome as there are no quick transactions or shortcuts available. While the Crystal reporting suite is feature-rich, creating reports efficiently requires a true Crystal expert. Unfortunately, there is no option for quickly generating ad hoc reports, and unless you're fluent in Crystal, building a report for a single use often takes too much time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D
Dean

Wholesale, 11-50 employees

Less than 6 months

3.0

A decent package

Pros

The software provides an extensive range of features for its price, including customizable options and efficient importer and exporter tools.

Cons

There are no controls or checks in place for receiving and choosing. Order entry lacks proper checks and balances for order and line numbers.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

B
Brenda

Machinery, 51-100 employees

More than a year

4.0

Sage 100Cloud

Pros

The product guides users through modules effortlessly, allowing me to delegate ownership to various departments and monitor their progress. Sage University has been a great resource, providing comprehensive training that helps individuals understand how their use of Sage impacts the entire organization.

Cons

The update process involves too many redundant steps. Additionally, completed items like sales orders and work orders cannot be reopened, and there is no capability to utilize recurring invoicing through AR while maintaining a tie-out with the ship-to address for sales tax purposes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

K
Kenneth

Maritime, 11-50 employees

More than a year

4.0

Sage 100c 2017 - 2019 review

Pros

One of the standout features is User Define Fields (UDF), which allows end users to add custom fields without the need for programming or a value-added reseller. The Visual Integrator (Import/Export utility) is also excellent for data uploads and exports. Memo Fields are highly useful, and the Paperless Office feature, along with the ability to email invoices and purchase orders, is very convenient. Sage Intelligence reporting is a mixed experience, it's easy to build reports but the runtime can be lengthy compared to standard Sage financial reports.

Cons

The inventorys use of the Extended Description baffles me. It creates significant challenges for data imports and exports. If your company engages in drop shipments, understanding how it works is crucial. On the inventory side, it leads to a lack of visibility. Moving invoices from one batch to another is limited, as no one can be in the batch, resulting in after hours invoice transfers. Running the Period End process for a module locks out users, often requiring it to be done outside of business hours. Sage's inventory physical count area, such as cycle counting, is lacking.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7