Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JA
Jackline A.

Real Estate, N/A employees

More than a year

5.0

“versatile marketing toolkit”

Pros

it goes beyond standard email marketing tools by also including landing pages and website builder features which a lot of other marketing platforms do not offer.

Cons

Everything has worked perfectly well while using it to improve and align email marketing automation strategies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR
Marleny R.

Arts and Crafts, N/A employees

More than a year

5.0

“beginner-friendly newsletter setup”

Pros

Getting started with newsletter publishing feels very approachable with this especially if you're new to it. The starting cost is also quite affordable which makes it a good option when you're just beginning.

Cons

As your contact list grows and you send more emails, the price does go up. That's understandable though.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM
Madellene M.

Education Management, N/A employees

More than a year

5.0

“Great tool for campaigns!!”

Pros

Customer journeys, segmentation and A/B testing make it much simpler to target the right audience, while the drag-and-drop builders and integrations help keep campaigns consistent and easy across applicant, parent and partner lists without needing much design work.

Cons

Costs go up as contact lists grow and more features are added and the more advanced automation is locked behind higher-tier plans. Support can also be inconsistent during busy times which makes budgeting harder and delays campaign fixes when something needs quick attention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JP
Jonathan P.

Hospital & Health Care, N/A employees

More than a year

5.0

“It makes campaigns simple”

Pros

Creating, customizing, sending and tracking email campaigns with it doesn't take any technical know-how. The drag-and-drop editor makes the whole process easy and being able to monitor email performance through the analytics and reporting tools is probably the part I value most.

Cons

it is the most complete email marketing platform I've used yet its features still don't feel overwhelming when it comes to customizing things and actually using them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer & Network Security, N/A employees

Less than 6 months

5.0

“excellent value and landing pages”

Pros

This solution has been excellent value for the money and pretty easy to use. The landing page works perfectly for every project I've used it on and once everything is collected in the system, managing the data becomes incredibly simple.

Cons

I really don't have any downsides to point out although I should mention that I only used it for a few months before my company decided to go in a different direction with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PO
Paschal O.

Marketing and Advertising, N/A employees

Less than 6 months

5.0

“helpful email campaign platform”

Pros

It's been a really useful tool for running email campaigns and it also includes great templates. It does a good job of tracking results efficiently too.

Cons

As your contact list gets bigger, the pricing goes up as well. The more contacts you add, the more you end up spending although it's still worth it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jade M.

Marketing and Advertising, N/A employees

Less than a year

4.0

“Convenient email builder”

Pros

Creating emails feels very simple thanks to the drag-and-drop editor so it is especially beginner-friendly. Having multiple automation options makes it simple to build out a lot of different funnels and the integrations help connect everything much more easily.

Cons

Quite a few useful features sit behind higher-priced plans and if you want more advanced customization some coding is still required. The pricing also starts to add up as your subscriber list gets bigger.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Fund-Raising, N/A employees

Less than 6 months

5.0

“powerful campaigns and landing pages”

Pros

We relied on it for bulk email marketing and it worked really well for sending mass emails and running email campaigns. It's very user-friendly and the landing page feature is excellent too.

Cons

Managing the data can get a little tedious once you start handling a lot of campaigns. The UI is quite good overall but it can feel a bit confusing when you're first getting started.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Education Management, N/A employees

More than a year

5.0

“fantastic templates and tagging”

Pros

Getting started with this platform was pretty easy since it's simple and mostly self-explanatory. The Tags feature makes it simple to organize my contacts the way I need to. I can quickly tell who has unsubscribed and which email addresses are no longer valid. The click-through tracking is also really useful because it shows me which emails my customers are engaging with the most. The interface is great overall although it does take a little time to get familiar with some of the wording. The templates are a big plus and it's simple to create emails in different styles while still making them look polished and professional. I'm currently using the free version and it does everything I need right now but I'd definitely move to the paid version in the future if necessary because my experience has been very positive.

Cons

There's a bit of a learning curve with the terminology they use. For example, understanding the difference between Templates, Plain Text and Regular emails took some getting used to. The landing page after I log in also feels a little odd. Maybe that's just because I'm on the free plan but I have to click tiny text hidden in the corner on the right just to get back to my hub.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC
Ethan C.

Hospitality, N/A employees

Less than a year

3.0

“simple email marketing workflow”

Pros

This tool keeps email marketing easy, simple and effective so it's simple for just about anyone to use without much effort.

Cons

Back when I was using it in 2020, I couldn't build the marketing design I needed directly on the site. I had to use a different website to create the email marketing code first, then bring it into it.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

DW
Dushawn W.

Civic & Social Organization, N/A employees

Less than 6 months

1.0

“not worth the money!!”

Pros

Easy to use and simple to explain to the training team!! This tool helped me direct traffic safely to meetings.

Cons

Honestly, there was nothing that left me satisfied with the service I got for the amount I paid. At least it served as a good lesson in consumer protection.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

DS
David S.

Education Management, N/A employees

More than a year

5.0

“friendly interface and great value”

Pros

This has been a fantastic tool for us. It makes day-to-day work much more manageable and I find the interface very user-friendly. It is also quite affordable. Since we began using it, we've seen our marketing improve noticeably and our sales have gone up as well.

Cons

After more than two years of using it, we still have not run into any difficulties or bugs while working with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD
Segun D.

Human Resources, N/A employees

More than a year

5.0

“Powerful marketing tools”

Pros

One thing that keeps me using it is how complete the sales and marketing toolkit feels especially the email marketing automation and customer data management features.

Cons

Throughout the time I have used it, I have always been able to get what I needed done without running into any problems caused by missing or faulty features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, N/A employees

More than a year

5.0

“clean interface and helpful Shopify sync”

Pros

Creating a newsletter is simple even without any HTML knowledge and I find the Shopify integration adds a lot of value. The interface feels clean, the menu options are easy for me to navigate and managing contact emails with filters and tags is especially useful.

Cons

At times, emails I create do not appear the same in Outlook desktop and figuring out why can be frustrating. Test sends also occasionally take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Alexandra L.

Marketing and Advertising, N/A employees

More than a year

4.0

“simple integrations with great results”

Pros

The onboarding process is very easy and I appreciate how easily it connects with popular CMS platforms like WordPress, Shopify and Squarespace. The integrations are simple to set up and make data management much more useful for me.

Cons

It does exactly what it was designed to do but I eventually moved to other platforms because I needed CRM functionality, not only an email marketing service. The part I liked least was the missing CRM features, such as a sales pipeline or logs for sales activity.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RK
Ross K.

Health, Wellness and Fitness, N/A employees

Less than a year

4.0

“good value for support and sales”

Pros

Overall, I found it to be great value for the price even after adding extra services. It was also easy for us to use while managing customer support alongside our marketing and sales activities.

Cons

Our biggest issue with it was that we couldn't find a way to make it line up properly with our EHR system. There wasn't really anything specifically bad about it itself-it was more that the two platforms just didn't work together easily.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

EC
Eli C.

Legal Services, N/A employees

More than a year

4.0

“branding tools and detailed insights”

Pros

I really appreciate the many customization options available for emails which help us keep our branding consistent. The detailed reporting also provides insights that we can actually use to improve our results.

Cons

Their customer service relies a lot on AI and it rarely gives a helpful response when the question is detailed or very specific. Getting through to a real person is not very easy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

TD
Tanya D.

Retail, N/A employees

More than a year

5.0

“helpful for client review emails”

Pros

Sending emails to clients is very easy with this platform and I find the review request functionality especially useful for staying connected with customers.

Cons

I honestly haven't used it enough to come up with much to complain about. If anything, I just wish it offered more features so I'd have more reasons to use it regularly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Education Management, N/A employees

More than a year

4.0

“zapier integration keeps me hooked”

Pros

Even after testing other email platforms, I still come back to this one because the Zapier integration makes automating my workflows much easier and saves me a significant amount of manual effort.

Cons

Pricing becomes pretty steep as my list gets bigger. That makes it costly for a large audience so I usually end up cleaning out my audience just to keep the number of contacts down.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

HS
Hannah S.

Information Technology and Services, N/A employees

Less than a year

5.0

“powerful email marketing start”

Pros

Email marketing feels incredibly easy to get started with through this platform. I appreciate the wide range of templates and features and it has helped me create a marketing channel that delivers a strong return on investment.

Cons

One thing I'd still want is more reporting and deeper data analysis in the lower-priced plans, along with A/B testing. I can see why they hold that back though since it does encourage people to upgrade to a higher tier.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10