Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, N/A employees
Less than 6 months
“helpful client emails”
Pros
Having a client list built directly into the platform is very convenient and I can automatically send emails to my contacts right from the website.
Cons
Getting around the application is not very simple for new users. Editing newsletter layouts also takes more effort than it should and does not feel very efficient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Professional Training & Coaching, N/A employees
More than a year
“perfect for promoting workshops”
Pros
This platform has made it much easier for me to stay connected with my database and I regularly use it to market and promote my workshops, programs and masterclasses.
Cons
I can't really point to any faults with it. I've been using it for years and still appreciate how simple it is to work with. The only downside is that it can get a little expensive as your contact list grows but for me, it's still worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, N/A employees
More than a year
“friendly interface and responsive support”
Pros
The interface felt very user-friendly from the beginning and I was able to learn it quickly. Day-to-day use has been easy and I also appreciate how responsive the customer support team is whenever I need assistance.
Cons
Haven't run into anything I dislike about it. It has been the best tool I've used so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oil & Energy, N/A employees
More than a year
“versatile email marketing companion”
Pros
Email marketing works really well with this platform because I can create visually appealing emails without much effort. I also value how easily it integrates with almost any website and the support team has been helpful when needed.
Cons
part that bothers me is the restriction on subscriber numbers if you are not using the paid version. That limitation can be pretty frustrating especially when you are trying to stay within a tight budget.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
Less than 6 months
“newsletter design that just works”
Pros
Managing our newsletter has been very easy and I find the design process difficult to get wrong. It keeps everything efficient and I appreciate that recipients can unsubscribe on their own whenever they choose.
Cons
One part that has been incredibly frustrating is importing contacts. We tried bringing in a list but it would not recognize the columns correctly so we ended up having to fix them manually every single time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sports, N/A employees
More than a year
“smart newsletter tools”
Pros
Launching campaigns is fairly easy with this tool. I like the newsletter design options, reliable email scheduling, improved segmentation features and useful tagging system. It also helps clean inactive email addresses and supports multiple users on the same account which works well for our team.
Cons
One thing I've noticed is that it doesn't seem very friendly toward certain generic email addresses. Costs can also climb pretty quickly as your list grows if you're not actively keeping it curated. I'd also appreciate more integrations with other programs though that may depend on those platforms as much as it itself.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Leisure, Travel & Tourism, N/A employees
More than a year
“clean campaign setup and segmentation”
Pros
Creating campaign landing pages feels easy because the interface is simple to work with. I also find customer data management and audience segmentation very convenient and effective.
Cons
The support team is pleasant to deal with but their response time could be better and it took more time than it should have to figure out some of the more advanced marketing features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, N/A employees
Less than 6 months
“powerful email automation”
Pros
Getting started with it was very easy. It lets us create attractive marketing emails using the drag-and-drop editor and its advanced automation features are really powerful. We can send triggered email messages based on the behavior of specific target clients.
Cons
It has been a reliable tool for handling our online marketing and I honestly haven't run into any problems while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, N/A employees
Less than 6 months
“handy mobile app for data”
Pros
Right from the start, the interface felt simple to navigate and the mobile app was really useful for sending and analyzing data while away from my desk.
Cons
One downside is that the free plan no longer supports classic automations which takes away a lot of the practical value of the package.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Religious Institutions, N/A employees
More than a year
“polished newsletters in minutes”
Pros
Creating a visually appealing newsletter for a large audience is fast and easy. The messages always come out looking polished and professional.
Cons
Managing our audience can be confusing especially when trying to tell who is receiving which communication. The tag feature also feels unclear and hard to understand.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, N/A employees
More than a year
“helpful newsletter outreach”
Pros
As a volunteer at a non-profit, I rely on it to send newsletters to both current supporters and people who may be interested in supporting us.
Cons
This platform usually recommends the best time to send our emails but those suggestions do not always line up with what makes sense for our audience. Most of the time though, the recommendation is useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, N/A employees
Less than 6 months
“clean navigation and templates”
Pros
Navigation and data management are where this platform really shines. The interface has worked reliably for me and the templates are concise and well put together.
Cons
The domain tags on basic accounts feel spammy. A lot of emails end up in promotional tabs or spam folders so it often comes down to texting clients the link instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, N/A employees
Less than a year
“Simple newsletter builder”
Pros
Putting together our monthly newsletters is really easy with it. The platform feels simple to navigate so creating and sending campaigns doesn't take much effort.
Cons
One thing I'd still like to see is more built-in graphic creation tools inside it. I can upload images and make simple designs with text and colored backgrounds but it only goes so far and has some clear limitations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Music, N/A employees
Less than a year
“powerful campaign analytics”
Pros
it comes with a user-friendly interface, strong automation tools and excellent analytics that help our nonprofit run targeted campaigns and stay on top of data management effectively.
Cons
Nothing to complain about. We're very happy with it. It's simple to use and does an excellent job with customer journey tracking and email data management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, N/A employees
Less than 6 months
“eye-catching email customizations”
Pros
it is really easy to use and it gives you plenty of customization options to make your emails or pages look polished and attention-grabbing.
Cons
At first, it can feel a bit overwhelming for someone new to it, mostly because there are so many features and sections to explore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, N/A employees
Less than 6 months
“beginner-friendly email builder”
Pros
Biggest plus is how beginner-friendly the design feels. The drag-and-drop editor makes creating attractive emails really simple even if you don't have much experience.
Cons
it does have a free plan but it's quite limited, with only 500 contacts and very basic features. On top of that, the pricing climbs pretty quickly as your subscriber list grows especially when you compare it with alternatives like SendinBlue (Brevo) or Moosend.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Building Materials, N/A employees
More than a year
“targeted campaigns that deliver”
Pros
it has done a great job for our campaign email needs. We've been able to send well-targeted emails and keep track of the results without much trouble. The interface feels clean, the templates are customizable and it also connects nicely with other programs which has been really useful.
Cons
Once you start handling several tasks at the same time, the interface can feel a bit cluttered and a few essential features are only available in the paid version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, N/A employees
Less than a year
“affordable branding for campaigns”
Pros
Sending promotional emails to my subscribers with this has been a really good experience. It's very user-friendly and for just a few dollars, you can also customize the branding the way you want.
Cons
Connecting my domain was the part I didn't enjoy because it turned out to be very difficult. I had to contact my provider for help and they ended up directing me back to it support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, N/A employees
More than a year
“simple, affordable and reliable tool”
Pros
Getting started with it was incredibly simple and it didn't take long at all to learn how to use it comfortably. Their customer support is available 24/7 which gives us confidence that help is always there whenever we need it. On top of that, the pricing is very reasonable and affordable.
Cons
it has been working perfectly well for us. We haven't run into any bugs while using it and overall we're really happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, N/A employees
More than a year
“powerful automation and templates”
Pros
it's biggest strength for me is the automation. It saves a lot of time and helps make sure the right audience receives the right message at the right time. The interface is clean and simple and I can build polished emails without needing any coding skills. It also comes with attractive templates and a drag-and-drop editor which makes the design process much more convenient. On top of that, the reporting is detailed and useful for tracking email performance. The customer service team and community are also very professional and quick to respond.
Cons
One thing that took some effort was the campaign creation process which felt a bit complicated at first. Creating landing pages and setting up drip campaigns was also not very easy as a first-time user. Still, once you already have some prior experience, the workflow becomes much more natural and things go more smoothly from the start.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10