Salesmsg Reviews

Pros

Using the platform is simple for me and I find their customer support excellent whenever I need extra guidance.

Cons

Occasionally I notice the app lags behind for a bit though in my experience that only happens very infrequently and rarely causes any real problems.

Pros

I like that it lets me customize messages and I also find connecting it with HubSpot keeps my lead organization consistent across different systems.

Cons

I'd appreciate seeing additional package tiers available across a broader range of price points and I also think the platform would benefit from stronger, more comprehensive analytics and reporting features.

Pros

Integrating it into our HubSpot setup went without a hitch and I find that whenever a question or issue comes up, their support team responds quickly and helpfully. I notice they consistently go the extra mile to walk me through best practices and fix problems efficiently.

Cons

Not a con but I wish the reporting were stronger and I think the opt-in versus opt-out figures don't accurately reflect who truly signs up, they mostly show those who didn't opt out which isn't the same as a real count of active opt-ins.

Pros

The 14-day trial really impressed me, I found signing up simple and I could quickly enter my credit card details without any complications.

Cons

Honestly I found their customer support awful, they didn't listen to me at all as a customer and I can't even fathom how much worse it might have been if we'd continued using their service.

Pros

Setting up the ActiveCampaign integration was incredibly simple and I find it ties into automations flawlessly. I also notice the interface is tidy, messages always deliver and every conversation logs into my ActiveCampaign notes. After trying other platforms, I find this one is by far the best for two-way automated texting and workflow automations.

Cons

Thankfully I did run into a problem where some messages failed to send at one point but the issue was resolved quickly by support.

Pros

Being able to text my client base is invaluable and I find the platform extremely feasible to use.

Cons

When I first started the learning curve felt pretty steep and there's no way for me to call the help desk unless I upgrade.

Pros

Being able to message customers and keep every text conversation separate from my personal phone number works really well for me, I find this extremely useful!

Cons

The calling feature is great and I like it but I still run into a few bugs that the team seems to be working on.

Pros

I rely on this app to message clients back and forth, it shows their contact details right away so I can see everything at a glance and the interface is really feasible to use.

Cons

Occasionally there's a slight lag and I don't receive a reply right away, it only happens infrequently but when it does I get the response a bit later.

Pros

We can trigger an SMS to be sent through the API directly from our web-based SaaS that manages quoting and order taking. That lets an SMS conversation start automatically whenever a prospect requests a quote. After that automatic touch someone on the team can manually jump into SalesMessage to follow up and work to close the sale. Any teammate can reply and view the incoming responses. It's been really helpful for communicating outside of email during the urgent quoting and booking parts of our business.

Cons

I like that features keep being rolled out and that development moves at a good pace though the API integration's merge fields have become somewhat limited compared to earlier versions and I'd welcome greater ability to push more data into SMS messages via the API.

Pros

Handling SMS and an entire contact database through this interface feels fantastic, I've yet to come across another tool that looks this sleek and well-designed. Add in the automations plus integrations with Zapier and ActiveCampaign and I genuinely think this setup is ridiculously powerful for my workflows!

Cons

There are a few minor features I wish were included but I find it encouraging that new ones are released almost every month.

Pros

Messaging my clients is really feasible and I can add contacts quickly.

Cons

Using it to message our clients is much easier than relying on my personal phone which I really appreciate.

Pros

My entire team can access and interact with clients using a single centralized phone number which I find really convenient.

Cons

It would be fantastic if we could send group texts from the platform and I'd also love built-in SMS texting capability.

Pros

The app syncs with our online calendar and I love that it also connects directly to our ROI calculator in Pipedrive.

Cons

Occasionally, I experience message bounces and rejections, along with some sending errors.

Pros

For our company, the features I value most include linking the system to our long-standing landline, uploading proofs for customer approval and being able to see when clients have actually read our messages.

Cons

I really wish there were a more affordable plan designed for small business users like us.

Pros

Getting canned messages set up was simple and I find using the platform really easy overall.

Cons

To be honest I haven't found anything that this tool needs to address.

Pros

Integration with HubSpot has been fantastic and I'm happy that the support team is always ready to help whenever I reach out.

Cons

At first it took me a little while to get the hang of everything so I had to spend some extra time learning how it works

Pros

It integrates smoothly with HubSpot and Aircall which I find really handy for sending texts and I notice the support team is consistently helpful.

Cons

In the past the Aircall integration felt a bit finicky though they've since smoothed the process and I can always count on support to step in when needed.

Pros

Even though I'm not great with technology, I find this tool extremely simple and user-friendly. I also notice it makes sending texts from my computer much easier than on a phone and it has aligned connecting with our CRM which I appreciate.

Cons

There may be an option to schedule messages for a future time but I haven't been able to find it yet and having that feature would be really useful. Since I'm on the East Coast, there are times I want to message people on the West Coast without disturbing them at six in the morning their time.

Pros

Replying on my computer feels very practical, I can handle messages just like I would on my phone and I find that really useful.

Cons

Honestly I can't think of any downsides, it's practical, fast and very easy to use.

Pros

Honestly I'm really impressed with this software, installing and getting it running was really simple and I find working with it feasible. The ActiveCampaign integration even helped me land two deals I might have missed otherwise which I find incredible.

Cons

So far I can't really point to anything I dislike about the product. if I had to nitpick it'd be great if they added Calendly as an option for scheduling meetings.