Salesmsg Reviews

“Unhelpful support with message issues

Pros

Messaging customers is simple using the shared team text line as it keeps everything in one place and makes collaboration effortless. I find it saves a ton of time managing communications since we're not duplicating efforts or missing messages.

Cons

Customer support has refused to discuss resolving message delivery issues with me.

“efficient mass text messaging for recruitment

Pros

When we needed a texting-based solution for recruitment I discovered this platform could handle large-scale mass text messaging efficiently which I find really valuable.

Cons

I'm not impressed with the interface's convenientness.. searching for a contact I haven't messaged before often fails to show the correct results.

“Private and convenient student text help

Pros

I give my Math and Physics students text help between lessons and I notice they love it. Having a separate number keeps my personal phone private and I also find setting notification hours very convenient. Being able to use it from my computer, not just my phone, is something I truly like.

Cons

Please let me send PDFs from my phone instead of only from the computer, I REALLY want that feature right now!

“Flexible with custom API integration

Pros

Using custom APIs is another feature I value and I find it makes the application flexible enough to suit my specific needs.

Cons

Honestly there's nothing I'd change. I'm happy with everything about it and think it's great.

“Comprehensive contact database

Pros

The contact database is very comprehensive and I find it includes everything I need which saves me time and effort.

Cons

So far I don't have any complaints because it has worked very well for me.

“simple HubSpot connection

Pros

Connecting it to HubSpot was simple and I also found the setup process very feasible which I appreciated.

Cons

When we tried it we couldn't send messages to recipients outside the United States.

“effective automated and scheduled messaging

Pros

Automated and scheduled messaging makes handling customer communications much more effective and I find this feature extremely useful.

Cons

URL tracking hasn't been fully reliable in my experience. I recently saw reports showing no clicks even though clients did click the links.

“easy setup for quick start

Pros

Overall the platform is very easy to use and I notice that the simple setup makes getting started quick and easy.

Cons

For me the platform can feel a bit slow at times but overall it works well.

“convenient platform with real-time alerts

Pros

This software stands out because it's so easy to use and automates many tasks plus it sends real-time alerts. I also love the customizable templates and the simple way it connects with other apps and the customer support and training materials have been outstanding.

Cons

I've noticed a few drawbacks including unclear pricing, limited reporting and no direct phone support and occasional bugs or slow load times can frustrate me.

“time-saving messaging automation

Pros

I've found this tool to be incredibly handy and very convenient making it simple for me to keep in touch with both customers and colleagues. What really caught my attention were features like automating outgoing messages, building customer segments so messages feel personalized and syncing the same database across all my devices. Using automation in particular let me send tailored messages to different groups without manual effort which saved me a significant amount of time and reduced the busywork.

Cons

What bothered me most was how limited the customization options are, I had almost no practical way to adjust default settings to match my workflows.

“HubSpot integration for on-the-go use

Pros

When I'm working, it fits right into HubSpot so I can pull up the app on my phone while I'm out and about or just use it directly inside HS at my workstation which means I don't need to install extra apps or juggle additional browser tabs to reach prospects and clients.

Cons

Occasionally, there's a delay between tapping the number and being able to type which I find annoying when it occurs.

“feasible client communication

Pros

For me this tool makes it incredibly feasible to keep in touch with clients on a regular basis.

Cons

nothing to mention from me.

“Schedule texts and multimedia easily

Pros

One feature I absolutely love is being able to schedule a text to be sent later, it's brilliant. Plus when you add video messages, phone calls and other options, it turns into a really strong all-in-one package.

Cons

I really can't think of any significant issues at this point.

“Simplified appointment scheduling

Pros

Using this product has genuinely simplified my day-to-day life! My team and I can now schedule prospective students into appointment slots to talk with us with real ease. Having that process automated has reclaimed a significant amount of our time. On top of that, I appreciate being able to keep my work separate from my personal accounts so I'm not constantly interrupted.

Cons

It would help me to record a dedicated voicemail for this service so calls wouldn't need to go to my personal phone and additional native integrations would reduce my reliance on Zapier.

“Friendly and responsive support

Pros

We genuinely appreciate nearly everything about this platform, their customer support team responds quickly and is always friendly and helpful which has made using the tool a real pleasure.

Cons

I'd like the option to modify scheduled message times since preset timings currently limit how I plan communications.

“Reliable API with instant messaging

Pros

Customer support is genuinely helpful. I connect the texting system to my booking platform and I appreciate that it includes an API, it works flawlessly every time. Messages arrive instantly without any delay. There is call forwarding which is essential for me and my business.

Cons

A slight lag occurs with call forwarding. I find the software a tad buggy but I understand that's normal for such an early-stage product at times.

“User-friendly tool

Pros

The app's safety features really stand out to me and I find one-to-one messaging extremely feasible.

Cons

When I try to set up groups for broadcasts I find it laggy. it could definitely be improved for handling larger groups because having to tag every single contact to create the group is really difficult.

“texting interface feels natural

Pros

I've noticed the interface feels incredibly user-friendly, I find sending messages basically like texting and my clients usually can't tell the difference.

Cons

Occasionally the platform experiences outages and I've noticed those downtimes can be pretty inconvenient when I'm trying to get work done.

“Reduced no-shows through texting

Pros

Since using it I've seen no-show appointments drop significantly and I find that texting is far more effective than email because most people check texts immediately.

Cons

So far in my day-to-day use of the system I haven't come across any feature that's missing.

“Quick setup and smooth integration

Pros

Setting it up was super easy and I found adding members feasible. I also notice it saves a huge amount of time and connects smoothly with other apps I use.

Cons

I'd really love to see it integrate with FrontRush, the athletic recruiting software I use though I recognize that right now it might not be targeted at that particular market.

“Simple platform with excellent support

Pros

Using the platform is simple for me and I find their customer support excellent whenever I need extra guidance.

Cons

Occasionally I notice the app lags behind for a bit though in my experience that only happens very infrequently and rarely causes any real problems.

“Customizable messaging with HubSpot sync

Pros

I like that it lets me customize messages and I also find connecting it with HubSpot keeps my lead organization consistent across different systems.

Cons

I'd appreciate seeing additional package tiers available across a broader range of price points and I also think the platform would benefit from stronger, more comprehensive analytics and reporting features.

“simple HubSpot integration and responsive support

Pros

Integrating it into our HubSpot setup went without a hitch and I find that whenever a question or issue comes up, their support team responds quickly and helpfully. I notice they consistently go the extra mile to walk me through best practices and fix problems efficiently.

Cons

Not a con but I wish the reporting were stronger and I think the opt-in versus opt-out figures don't accurately reflect who truly signs up, they mostly show those who didn't opt out which isn't the same as a real count of active opt-ins.

“Poor customer support experience

Pros

The 14-day trial really impressed me, I found signing up simple and I could quickly enter my credit card details without any complications.

Cons

Honestly I found their customer support awful, they didn't listen to me at all as a customer and I can't even fathom how much worse it might have been if we'd continued using their service.

“easy ActiveCampaign integration and automation

Pros

Setting up the ActiveCampaign integration was incredibly simple and I find it ties into automations flawlessly. I also notice the interface is tidy, messages always deliver and every conversation logs into my ActiveCampaign notes. After trying other platforms, I find this one is by far the best for two-way automated texting and workflow automations.

Cons

Thankfully I did run into a problem where some messages failed to send at one point but the issue was resolved quickly by support.

“feasible client messaging

Pros

Being able to text my client base is invaluable and I find the platform extremely feasible to use.

Cons

When I first started the learning curve felt pretty steep and there's no way for me to call the help desk unless I upgrade.

“Separate messaging from personal number

Pros

Being able to message customers and keep every text conversation separate from my personal phone number works really well for me, I find this extremely useful!

Cons

The calling feature is great and I like it but I still run into a few bugs that the team seems to be working on.

“Quick and clear client messaging

Pros

I rely on this app to message clients back and forth, it shows their contact details right away so I can see everything at a glance and the interface is really feasible to use.

Cons

Occasionally there's a slight lag and I don't receive a reply right away, it only happens infrequently but when it does I get the response a bit later.

“Automated SMS via API for sales workflow

Pros

We can trigger an SMS to be sent through the API directly from our web-based SaaS that manages quoting and order taking. That lets an SMS conversation start automatically whenever a prospect requests a quote. After that automatic touch someone on the team can manually jump into SalesMessage to follow up and work to close the sale. Any teammate can reply and view the incoming responses. It's been really helpful for communicating outside of email during the urgent quoting and booking parts of our business.

Cons

I like that features keep being rolled out and that development moves at a good pace though the API integration's merge fields have become somewhat limited compared to earlier versions and I'd welcome greater ability to push more data into SMS messages via the API.

“Sleek interface with powerful automations

Pros

Handling SMS and an entire contact database through this interface feels fantastic, I've yet to come across another tool that looks this sleek and well-designed. Add in the automations plus integrations with Zapier and ActiveCampaign and I genuinely think this setup is ridiculously powerful for my workflows!

Cons

There are a few minor features I wish were included but I find it encouraging that new ones are released almost every month.

“reliable client contact management

Pros

Messaging my clients is really feasible and I can add contacts quickly.

Cons

Using it to message our clients is much easier than relying on my personal phone which I really appreciate.

“Centralized team messaging

Pros

My entire team can access and interact with clients using a single centralized phone number which I find really convenient.

Cons

It would be fantastic if we could send group texts from the platform and I'd also love built-in SMS texting capability.

“great calendar and Pipedrive integration

Pros

The app syncs with our online calendar and I love that it also connects directly to our ROI calculator in Pipedrive.

Cons

Occasionally, I experience message bounces and rejections, along with some sending errors.

“Features for proofs and read receipts

Pros

For our company, the features I value most include linking the system to our long-standing landline, uploading proofs for customer approval and being able to see when clients have actually read our messages.

Cons

I really wish there were a more affordable plan designed for small business users like us.

“easy setup with canned messages

Pros

Getting canned messages set up was simple and I find using the platform really easy overall.

Cons

To be honest I haven't found anything that this tool needs to address.

“Fantastic HubSpot integration and support

Pros

Integration with HubSpot has been fantastic and I'm happy that the support team is always ready to help whenever I reach out.

Cons

At first it took me a little while to get the hang of everything so I had to spend some extra time learning how it works

“Smooth HubSpot and Aircall integration

Pros

It integrates smoothly with HubSpot and Aircall which I find really handy for sending texts and I notice the support team is consistently helpful.

Cons

In the past the Aircall integration felt a bit finicky though they've since smoothed the process and I can always count on support to step in when needed.

“User-friendly messaging for non-technical users

Pros

Even though I'm not great with technology, I find this tool extremely simple and user-friendly. I also notice it makes sending texts from my computer much easier than on a phone and it has aligned connecting with our CRM which I appreciate.

Cons

There may be an option to schedule messages for a future time but I haven't been able to find it yet and having that feature would be really useful. Since I'm on the East Coast, there are times I want to message people on the West Coast without disturbing them at six in the morning their time.

“Practical computer-based reply system

Pros

Replying on my computer feels very practical, I can handle messages just like I would on my phone and I find that really useful.

Cons

Honestly I can't think of any downsides, it's practical, fast and very easy to use.

“Quick ActiveCampaign setup

Pros

Honestly I'm really impressed with this software, installing and getting it running was really simple and I find working with it feasible. The ActiveCampaign integration even helped me land two deals I might have missed otherwise which I find incredible.

Cons

So far I can't really point to anything I dislike about the product. if I had to nitpick it'd be great if they added Calendly as an option for scheduling meetings.

“Separate number for clients

Pros

Having a separate number for clients to contact me has been fantastic, I find it makes communicating so feasible especially since my agents sometimes want texts while others prefer email.

Cons

Occasionally I notice the search feature behaves strangely and doesn't always return what I'm expecting.

“HubSpot integration works

Pros

Integration with HubSpot works nicely once I manage to get the connection set up though I had to spend a bit of time on that step.

Cons

Setting a password is really difficult for me especially on my iPad tablet, I also couldn't get the chat to work and it kept saying replies would take hours. Constantly having to log in is annoying and I keep getting requests for feedback at all hours which is especially frustrating during my off-work time like right now.

“PipeDrive centralizes texts

Pros

What I really like about this software is its integration with PipeDrive which I find keeps our team's texting centralized, every conversation ends up in one place and reflects in our CRM.

Cons

I'd love for it to have deeper PipeDrive integration so I could send texts directly from PipeDrive without hopping between tools.

“Reusable messages save time

Pros

Messaging between twenty and fifty clients each day is much easier with this tool and I find the workflow very aligned. I especially appreciate being able to store lots of reusable, canned messages so I don't have to type the same thing repeatedly. Most of the time I can send a text while also leaving a voice message and I find that process quick and simple to execute.

Cons

Honestly I don't have many complaints about it. What I have noticed though, is that occasionally when I type a contact into the search field nothing appears on the first try. In those cases I end up searching with another piece of contact info, like an email or phone number, before the right person shows up.

“easy audience connection

Pros

Connecting with my audience feels effortless and I notice the tool makes outreach much smoother.

Cons

So far I haven't come across anything about it that I dislike personally.

“two-way SMS with automation

Pros

I think this platform is a fantastic two-way SMS solution. Its built-in Keap (Infusionsoft) integration lets us launch automations which I find broadens the product's capabilities significantly. The recently released API is something I plan to use to automate, scale and personalize our SMS campaigns even further.

Cons

There are a few small features I'd like to see added to their native Keap integration though they're relatively minor and hardly worth calling out given that no rival comes close. More importantly, we've only been using the app for about a month and they've already pushed out multiple great updates.

“simple cross-device messaging

Pros

Getting in touch with both customers and carriers is simple, whether I'm on my computer or a mobile device and I find that extremely convenient.

Cons

We don't have a quick, easy way to send the same message to several people at once.

“Zapier integration works

Pros

Zapier integration stands out and I'm impressed by the useful functionality it offers. The support team has been responsive and I find their help genuinely reliable whenever I need assistance.

Cons

Not a con but I've been hit by the per-message pricing. Since we send a large volume of texts, I'd love to see a tiered deal where buying a block of messages grants us bonus or discounted messages something like buy X and get extra free credits. Right now there's no price break for purchasing in bulk, every text costs the same regardless of quantity. Offering an upfront-purchase incentive would make me more likely to commit to a larger package.