Zeffy Reviews

Pros

Zeffy was very simple and signing up didn't take much effort at all. Most of the questions I had were answered without much trouble and the staff were available whenever I needed guidance. The whole process felt easy enough that I ended up recommending it to other organizations as well.

Cons

There were still a few moments when things felt a bit tricky. I made mistakes on both of my raffles and there were times I needed help but couldn't reach staff right away.

Pros

Clean, user-friendly and very affordable too. In short Zeffy has been a really helpful tool for reaching specific fundraising goals. The automatic receipt generation for tax-deductible donations is also a huge plus and saves a lot of time.

Cons

Honestly there isn't really anything I dislike about�this platform. Nothing comes to mind that I would want to change at this point.

Pros

Using this platform has made our nonprofit fundraising much simpler to set up and manage. Also it is very user-friendly and the flexibility gives us plenty of options for how we collect contributions.

Cons

It's not something that configures itself automatically, so we still need to be intentional about how we set things up. Maybe one day AI will be able to read our minds and do that part for us.

Pros

It's been really helpful to have several giving options available for our supporters. The fact that there are no fees is a huge Plus especially for a nonprofit where every dollar should go back into the mission. Creating campaigns is simple too and sending thank-you emails to donors is just as easy.

Cons

My only regret is not starting with�this platform�earlier. I really haven't run into any downside with it. Everything runs seamlessly and getting payments deposited into our bank account has been very easy.

Pros

Zeffy was strongly recommended to me by a fundraising professional who has spent years working with nonprofits and working with them has been absolutely amazing from the start.

Cons

At this stage there really isn't anything about�this platform�that has bothered me. My experience with it has been overwhelmingly positive overall.

Pros

We are able to use it pretty easily and making changes along the way has been just as easy. I really appreciate being able to download the data and use it however needed. The value for the cost is outstanding and I honestly haven't come across anything else that offers the same combination of features and affordability.

Cons

A few parts still cannot be customized like the E-Ticket, certain field names and some of the ways�the platform�requests information.

Pros

QR codes and tap to pay have been the biggest highlights for me. I also really like that it automatically creates a check-in list for my events which saves me time and keeps things organized.

Cons

The only downside I have run into is that when customers don't read the payment screen carefully, they sometimes accidentally choose to pay the fee or end up complaining that there is one.

Pros

Everything on the platform is very easy to use and I really appreciate how trackable the whole system is. There are also a lot of useful automations built in, from email workflows to bank transfers which makes managing things much more convenient.

Cons

I do wish it still offered a tagging option alongside lists for managing contacts. It would also be helpful to have the ability to add multiple email addresses to one account.

Pros

One of the best things about Zeffy is that our charity gets 100% of every donation made. It's also been really easy for people to get refunds when they accidentally added the voluntary donation and those refunds have been handled quickly with no questions asked.

Cons

One thing I'd love to see�this platform�integrate with Canva. It would also be helpful to have more customization options for invitations like being able to edit fonts and background colors. Another thing that would make a big difference is having live customer support.

Pros

Zeffy is very donor-friendly. Also there are no hidden fees, so 100% of every donation goes straight to supporting our mission. Plus the platform is very simple to navigate for both our team and our supporters, with an easy setup process, customizable donation and event pages and easy reporting. It gives us the freedom to run campaigns, sell tickets and handle fundraising in one place while still keeping everything transparent.

Cons

Honestly I did not run into any problems while using�this platform. From the initial setup through implementation, everything felt reliable, user-friendly and well designed. The features performed exactly as expected and I really valued the fact that there were no hidden fees, so all contributions could go directly toward our mission. The donation and event management tools were decent and both our organization and our supporters found the process simple and efficient. Because of that, I do not have any real complaints to share. My overall experience was extremely positive and I would absolutely recommend�this platform�to other nonprofits looking for a cost-effective fundraising platform.

Pros

Using it has been really easy for our organization and being able to share a QR code with donors has made us very happy.

Cons

The setup took a bit of time at first and having a friend walk me through the process was really helpful.

Pros

There are no credit card processing fees, so it really is free to use. The training has also been very helpful, both for getting everything set up at the beginning and for learning more advanced features as we've gained experience.

Cons

To be honest there isn't much negative to say. I still haven't figured out how to include all of our donors in an email campaign especially the ones who didn't come through�this platform. Also since we only run one event each year, I have had to relearn the phone card processing setup every time.

Pros

Getting fundraising campaigns up and running is very easy and the platform still offers plenty of professional features. The step-by-step prompts are clear, detailed and simple to follow, so the whole setup process is very manageable.

Cons

Nothing comes to my mind. The payment notifications are excellent and always arrive on time and the information is consistently accurate which removes any guesswork about how the campaign is progressing toward its overall goals.

Pros

It has impressed me with how much it offers. The platform is powerful yet simple to navigate and packed with excellent features. I get notified as soon as new donations or sales come in, then receive a weekly summary of new transactions along with a full record of all activity to date, plus a weekly deposit notice. Their communication is outstanding too as There is usually a real person replying within an hour or two. Even the suggestions I have shared to make things better have been quickly welcomed and forwarded to their creative team.

Cons

I cannot come up with any complaints and that even surprises me.�This platform�understands its customers and customer service better than any organization I have worked with in years.

Pros

Reasonably easy to use. I really love the preset emails especially being able to send emails to all members once ticket sales begin.

Cons

It would be better if I could schedule a specific date for ticket sales to start. Written instructions for certain features are also hard to find and there isn't an option to speak with a real person.

Pros

After switching our organization over to Zeffy for donor management, the difference was immediately clear. It's been much more user-friendly than the platform we used before and the reporting is a lot better too. Setting up events is actually enjoyable and keeping up with ticket sales is simple. I honestly wouldn't want to switch back as I absolutely love using it.

Cons

One thing that comes up at times is that some donors don't realize they're able to adjust the contribution amount for�the platform. That said, I do appreciate that the amount can be changed when needed.

Pros

Setting up the forms is really easy, the user-facing layout looks clean and polished and the fact that it's free makes it even better.

Cons

A few customization options still aren't available yet, although they've been impressively quick about rolling out new features. The optional fees can be a little confusing for users since you have to select other instead of simply choosing no. I know it would likely add to the cost but integrations with DonorPerfect or other CRMs would be really useful.

Pros

Zeffy has been an excellent fit for our fundraising efforts. The platform is very user-friendly and does a really good job of helping us meet our goals. Since there are no fees, more of each donation goes straight to our school which definitely motivates families to contribute more generously. We also appreciate how versatile it is as it works well across different events and fundraising campaigns. I'd absolutely recommend it to any organization wanting a simple but effective fundraising platform.

Cons

We have come across one issue which is that the access levels for team members are a bit limited. I'd love to see more customizable permission settings so we could control exactly what each person is able to view or edit. That would make delegating responsibilities much easier while still protecting sensitive information.

Pros

Cutting out the expensive fees is what led us to switch to it from other platforms. We're still discovering everything it can do and so far it covers all of our needs. We also really like having everything in one simple organized place. So thanks Zeffy!!

Cons

At this point I haven't run into any downsides. If anything ever does come up, I am confident�the platform's�support team will be there to help. Overall, it has been a pleasant and hassle free experience.

Pros

It was pretty easy to use. Also it is completely free and that has opened up a lot of possibilities for my organization that we wouldn't have had otherwise.

Cons

The email templates still need quite a bit of improvement. They could be more polished, look nicer and feel a bit more high quality.