Total 374 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars18%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ashley
Consumer Goods, 500+ employees
Less than 6 months
“Strategy + Roadmaps
Pros
Aha! is recognized as a great way to visualize roadmaps incorporate strategy and facilitate communication across teams. The integration with JIRA and responsive customer support are highlighted.
Cons
Similar to most fully-featured applications Aha! demands a learning curve for optimal configuration. However once set up it operates effectively.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Good job
Pros
The software is praised for enabling easy planning from goals to each feature and requirement.
Cons
The reviewer notes challenges in user management particularly the absence of group management.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Anthony
Insurance, 500+ employees
Less than 6 months
“Very Flexible
Pros
Aha! is described as incredibly flexible to fit business needs with quick support team responses to customization challenges.
Cons
The robust nature of Aha! may result in users getting lost amid its features especially without a predefined plan.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Mark
Cosmetics, 1-10 employees
Less than 6 months
“The Software I Dreamed Of
Pros
Aha! is credited for offering views ease of use and adaptability meeting the reviewer's long-desired features in platform-neutral project management software. The cloud-based coordination enhances accountability for projects from creation to market launch.
Cons
Tailoring Aha! to fit business needs initially takes a few days with changes made to the layout for optimal use. Customization options facilitate faster learning for trained individuals.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Pete
Computer Software, 51-100 employees
More than a year
“Comprehensive Solution
Pros
During the research phase Aha! stood out as the most comprehensive solution aligned with business goals with connectors facilitating data exchange to meet information availability needs.
Cons
The abundance of features makes navigation challenging but efficient support quickly addresses issues.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Scott
Financial Services, 500+ employees
Less than 6 months
“Aha has been great for Product Management!
Pros
Aha! is hailed for its customizability and the support staff is acknowledged for their wonderful assistance.
Cons
While all software requires time for users to acclimate Aha! is considered intuitive leading to a relatively quick learning curve.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Great tool for internal feature requests
Pros
Aha! is preferred over an intranet for managing internal product requests providing a more straightforward approach compared to a proprietary system.
Cons
The reviewer expresses uncertainty about the ability to upload images highlighting a potential access issue.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Joshua
Hospital & Health Care, 1-10 employees
Less than a year
“Master Product & Marketing
Pros
The workflow hierarchical structure and flexibility for structuring products and marketing synergistically set Aha! apart. Integrations with JIRA are deemed superb robust and reliable. The support team's responsiveness makes the reviewer feel like they work at the same company. Idea portals facilitate engaging the customer base for valuable feedback.
Cons
Aha! is recognized as a premium product with a corresponding price tag posing a challenge for startups. However the startup plan is acknowledged as a positive aspect offering advanced tools for new businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Grant
Computer Software, 1-10 employees
Less than a year
“This product has it all.
Pros
Recognized for its scalability Aha! is deemed useful for structuring work in small and large settings. Integrations with other products like Azure DevOps and Microsoft Teams played a significant role in the purchasing decision.
Cons
Initial struggles with integration prompted a realization that educating delivery leads to use built-in tools proved more efficient and cost-effective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Raf
Transportation/Trucking/Railroad, 500+ employees
More than a year
“Don't recommend. Read review for details..
Pros
Acknowledging the cool logo the reviewer appreciates Aha!'s provision of space for housing personas and competitor analysis.
Cons
In the onboarding process the reviewer sought clarity from customer support. While the initial phone call was short subsequent attempts to contact support for further clarification were met with resistance. Support directed the reviewer to instructional videos leading to an overall negative perception of the support experience. The software is criticized for not being user-friendly customizable and aesthetically inferior.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
9
Functionality
4
Ralph
Financial Services, 1-10 employees
More than a year
“Excellent product for small and larger teams
Pros
The wealth of capabilities in Aha! may seem overwhelming at times. While it's tempting to overdo it offering features beyond what end users can consume it's a balance. Nevertheless the support team and knowledge base are valuable resources for navigating through different scenarios mitigating the potential overwhelm.
Cons
The wealth of features in Aha! might be overwhelming at times creating a potential to surpass what end users can effectively handle. However this is not necessarily a drawback as having more options is preferable to having too few. The support team and knowledge base provide assistance in navigating through various scenarios.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
4
Steve
Telecommunications, 51-100 employees
More than a year
“More than just Roadmap software
Pros
A notable concern with the Aha platform is its integration with Jira. For users with self-hosted and internally networked Jira instances opening the network for import/export to Aha poses a significant challenge. Beyond integration issues the cost structure especially for smaller companies could be more favorable providing greater user inclusion for a lower cost.
Cons
The major challenge with the Aha platform lies in its integration with Jira. The existing self-hosted and internally network-locked Jira instance complicates efforts to open network access for import/export to Aha. Despite this addressing integration concerns and refining the cost structure especially for smaller companies could enhance user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Simon
Computer Software, 11-50 employees
Less than a year
“A Product Manager's best friend
Pros
Aha presents itself as a sophisticated and flexible tool offering configurability that requires time to master. Navigating its various features and workflow patterns may initially be complex but the comprehensive approach to end-customer value alignment justifies the learning curve. While pricing leans towards the premium end the value offered particularly for larger companies aligns with the cost.
Cons
Aha is recognized as a sophisticated and highly flexible tool requiring some time to become familiar with its extensive features and optimal workflow patterns. The premium pricing particularly for smaller companies is acknowledged but the comprehensive capabilities offered by Aha justify the cost.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Igor
Computer Software, 51-100 employees
Less than a year
“Great system for managing large teams
Pros
The entry into Aha! can be perceived as challenging with a steep learning curve and an interface that may appear intimidating. The breakdown of big projects into smaller features could be smoother. Notably the absence of a mobile app might be a downside for some users.
Cons
The Aha app's complexity and steep learning curve are acknowledged presenting challenges for users. The transition from managing big projects to handling smaller features could be smoother and the absence of a mobile app might be a significant drawback.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Maria
Financial Services, 51-100 employees
Less than 6 months
“Great all-round Product Management tool
Pros
Jira integration in Aha! is characterized as limited with the automatic reflection of story points from JIRA to Aha! requiring manual input. The complexity of the report creation tool is acknowledged demanding a learning curve. However the customer support service is praised as excellent.
Cons
Limitations in Jira integration such as the non-automatic reflection of story points are pointed out. Additionally mastering the report creation tool is considered complex.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Jaana
Not Specified, N/A employees
More than a year
“Fantastic tool for a startup to manage strategy and roadmap
Pros
While expressing admiration for Aha! in various aspects including roadmaps and presentations the user now finds it challenging to interact with other customer service departments. Aha!'s high standard of customer service sets an example for others emphasizing the importance of responsiveness and support.
Cons
While expressing admiration for Aha! the reviewer notes a potential downside heightened expectations when dealing with other companies' customer service. Aha! sets a new standard that other companies would benefit from reaching.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ryan
Computer Software, 51-100 employees
Less than a year
“Aha! is a refreshing restart for Project Management software after a big search for a suitable tool!
Pros
Aha! is acknowledged for its vast functionality in project management with an emphasis on a steep learning curve due to its comprehensive coverage. The implementation often requires adjustments in other areas of the company creating unforeseen work. However post-onboarding benefits include increased project management effectiveness.
Cons
The reviewer acknowledges the steep learning curve inherent in complex software like Aha! Building new processes for a program with such comprehensive coverage necessitates adjustments across various aspects of the company. While unanticipated adjustments were required initially the net increase in project management effectiveness was ultimately beneficial.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
10
John
Hospital & Health Care, 500+ employees
More than a year
“Great Tool for Project & Portfolio Mgmt
Pros
A learning curve is acknowledged for Aha! with a recommendation for a senior resource to identify essential features for implementation. Specific requests include the ability to store documents securely and adjustments to the calendar for more user-friendly scheduling. Customer service is commended for its prompt responses.
Cons
A learning curve is mentioned with videos aiding the process. The importance of dedicating a senior resource to explore features relevant to implementation is highlighted. The reviewer outlines specific requests including document storage assurance and calendar customization addressing specific needs of their IS PM team.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Ben
Not Specified, 1-10 employees
Less than 6 months
“The Big Picture
Pros
It's all-encompassing!
Cons
Potential overwhelming amount of features could lead to a cluttered interface and difficulty in finding specific tools or functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Telecommunications, 11-50 employees
Less than a year
“The perfect solution for software product managers & development teams
Pros
Integrating Aha! into our product delivery process has bridged the gap between product and technical teams, resulting in a more predictable and stable team cadence. Our adoption of Aha! has facilitated on-time project delivery while managing and prioritizing customer requests effectively. Initially considering an in-house tool, Aha! provided the solution we needed, integrating seamlessly with Atlassian JIRA and Slack. Despite a slight learning curve, the support team's responsiveness and the product's comprehensive features make it invaluable for product managers.
Cons
The initial learning curve might deter some users, especially those seeking immediate results or with limited time for training and setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10