Alloy Navigator Reviews

Pros

This program helps me follow the work seriously and continuously. It includes all the sections I need, like one to save the assets in the department and renewal, among many other things.

Cons

I find this program good, and there is nothing I don't like about it.

Pros

I appreciate the amount of information I can add to a ticket. I like that I can log the work and paste HTML email threads into a ticket. Also, managing all of the computers in the ticketing software is a nice feature.

Cons

The software looked a bit outdated before we upgraded to Version: 8.3.1 Build: 7647.

Pros

I like the ability to get a good picture of the support organization.

Cons

I think a better solution to Active Directory to automate company/locations would be great. Possibly having a manual way to assign the parent company to the locations and have that flow to users would be beneficial.

Pros

It was super easy for me to get started and set up the general functionality. I have been able to quit using spreadsheets to track information and import most of my spreadsheets directly into Alloy. I now track my contract renewals for both hardware and software, my software licensing, and allocations. The library is very useful for me to track equipment checked out to our end users or contracted trainers. I also have a scheduled inventory that continues to update with the latest information for all computers in our domain.

Cons

I find the admin section a bit cumbersome to maneuver, but I appreciate that it has a lot of options available.

Pros

It brings useful information quickly to my screen.

Cons

I find setup is a bit complicated, but only because the software is so robust.

Pros

It runs quickly and has a lot of useful features.

Cons

Their Customer Service support is slow at getting a response.

Pros

This solution is very, very, very powerful, extremely customizable and capable of automated inventory. Seriously, I can do whatever I want with it.

Cons

The learning curve is difficult for me as a novice, and I also notice there are no iOS apps.

Pros

What I liked most about this software is its integration with Active Directory, which allows me to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

To me, the GUI feels outdated and could be simplified, but this is from my experience with an older version of Alloy Navigator. I also notice there is not enough customization for AD sync that I can manipulate or adjust.

Pros

I like that we are all on board with Alloy for ticketing and inventory. Solution adoption can be a struggle for some teams, but we collaborate, share ideas, and implement our best practices for ticketing and inventory. We are also building on this with the knowledge feature.

Cons

I do not see any cons. I believe we need to dedicate more time toward any automation we can build into the product.

Pros

Alloy Navigator is the complete solution for managing IT services and providing controls for changes in the technology environment. It was easy for me to install, and the self-service portal was easy to navigate. The best part is the cost. I looked at several other products, considering both cost and functionality, and found that Alloy provided more for less!

Cons

I find the admin settings confusing, but they are organized well enough for me to navigate.

Pros

It allows me to pull multiple islands of information (support ticketing, asset management, loaner tracking, etc.) under a single umbrella.

Cons

While Alloy tracks a wide range of information for me, sometimes getting into the details can be cumbersome. Network inventory for SNMP devices and software allocation leave something to be desired.

Pros

I appreciate the asset tracking of our hardware, including the location and owner.

Cons

I find that configuring to pull from Active Directory and similar sources is not intuitive.

Pros

What I like most about Alloy Navigator is the Library tree. I implemented this tool with our company laptops, giving me the ability to track and list who we "loan" the laptops to. I can also track when we push software updates on our machines. The knowledge base tree is another pro in my opinion. Whenever I am stuck with an issue, I do a quick search in the knowledge base to see if any previous employees have encountered the same problem before. This really helps me cut down on troubleshooting time and points me in the right direction to solve the problem.

Cons

The only con I have with Alloy Navigator is the ticketing system. I feel users who have issues should be able to create a ticket themselves.

Pros

I like that I can have my assets, documentation, ticketing system, etc., all in one place.

Cons

When creating basic groups, titles, etc., for assets, I find it takes a bit more digging to edit. I wish there was an easier platform for editing.

Pros

My favorite part about the Alloy software is the scripting and automation it provides. I can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Cons

I find the scripting hard to understand since I do not come from a SQL background. However, Alloy's support team is excellent and has helped me with every issue I have encountered.

Pros

The flexibility is endless, this product can do anything I design. It can output to batch files, automate tasks, and digitize forms. The only limitation is my imagination. I treat this as a very advanced GUI for SQL.

Cons

I need to get a full understanding of the administration side to use this product to its full potential.

Pros

Navigator is a good management tool for IT assets. I can get inventory, service desk, and project management inside an ITIL framework with this simple and efficient software. It is easy to implement, and I can have a CMDB for a low cost.

Cons

I must register on the Alloy Navigator website if I want to get a price or a trial of the software.

Pros

The software is very easy for me to use, and the staff is very helpful!

Cons

I feel there need to be more reporting tools and user control of reports.

Pros

The best thing about Alloy Navigator is the customization. If there is something I want this software to do, it can probably do it.

Cons

What I care for least about Alloy Navigator is the UI and UX. There are so many menus that I find buried within multiple layers of menus.

Pros

The straightforward approach of an all-encompassing program is why I chose this product 13 years ago. I can accomplish our daily ticketing system, maintain a company equipment reservation program, and inventory all company assets in one out-of-the-box program. On top of that, the support team is always available to help and responds promptly to any questions or requests.

Cons

The programming logic on the back end can be confusing for me at times. There are many logic statements, actions, etc., that are buried in specific places and are not always easy to find.