Alloy Navigator Reviews

“Game-changing system for Equipment and Property tracking”

Pros

I am very impressed with the customization ability of Alloy. I haven't found anything that I couldn't change to suit my needs. I'm not even using Alloy to its fullest capacity yet, and it has transformed my workflows. Being able to track property and equipment for remote employees within different categories is incredibly helpful. I appreciate the system's flexibility, once I learned the different levels of detail it contains, it became even more valuable. The customer support is fantastic and really responsive. The training I received saved me from many missteps when setting up the system. I felt well-prepared to go live. Of course, I've made changes since startup as I realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section, and I keep finding more ways to use it. I feel that once I integrate purchasing into my Alloy workflow, my data will be invaluable.

Cons

The only real problem I have found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct it, so I anticipate no problems in the future. There is a big learning curve with Alloy if I have not worked with a similar system. Since I am new to asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare me well. Some of the categorizations required with Category and Type are a little redundant, especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

“very good ITSM software”

Pros

I find it very user-friendly with possible customization.

Cons

Sometimes it is not easy for me to make evolutions on the software.

“Easy to use ITSM software”

Pros

As a help desk technician, I find this app very easy to use with lots of customization possibilities. The asset inventory and configuration parts are very useful and simple to configure. It implements all ITIL framework concepts globally.

Cons

I think the notification part could be improved (text editing).

“An Outstanding ITSM Solution: Easy, All-in-one & Flexible!”

Pros

I love that it comes smartly pre-configured. The settings are very easy and flexible. Everything is possible, and if it is not, I can always do it with PowerShell no limits!

Cons

The project management side could be enhanced, as well as the knowledge management or the document management, but these are less important in my activity.

“Alloy Navigator (Using for 8+ years)”

Pros

I find it easy to use. The support is great, there's no load on the server/operating systems, and the features are great.

Cons

I find it hard to configure custom features and business logic since I need to know querying.

“Powerful tool”

Pros

I find the amount of customization very useful. When working with tickets, I can see all the right information at a single glance, so I don't have to spend so much time looking for ticket and customer information.

Cons

The UI can be overwhelming because of all the options presented, but after some time working in the tool and making changes to suit my taste, it's working fine.

“Alloy has a lot of useful features, but is not the easiest to use”

Pros

It has a lot of useful features like the equipment lending library and asset management features. I also like how I can send tickets via the help desk portal, which makes it easier to keep track of work orders.

Cons

Customer support used to be really good, but lately it has not been. For example, when I run into an issue, I look it up in their knowledge base and they don't have what I am looking for.

“Great Product, when it comes to IT Inventory & Asset Management.”

Pros

My main objective on the job is to track all the IT assets and inventory for both deployed and stock items. Alloy Navigator does the job perfectly and gives the reports my department needs. Another interesting thing is that most areas of this product can be easily customized according to the department's needs. I can easily report an issue using the self-service SSO portal.

Cons

I think the help section can be provided for the self-service portal.

“Good tool for Inventory IT Assets in property”

Pros

I set it up once and run it for the whole network to get information on all assets in the network and generate reports, which are good for management review.

Cons

I encounter some bugs, but I understand that they can be fixed by a programmer. Also, there is a delay in the response from the support team.

“Alloy navigator _review”

Pros

I find this software excellent and reliable. I have been using it for ten years.

Cons

The support partners in UAE are not professional. I prefer online support.

“Product seems well designed with some technical flaws”

Pros

The web interface is slick and functional, it performs as well as or better than the desktop client.

Cons

I notice the email handler routinely fails or gets backed up for varying reasons.

“Fully functional ITSM out-of-the-box and highly customizable tool”

Pros

Out-of-the-box, I can use the tool almost immediately. It provides many parameters to suit my environment's particularities. I can easily integrate my existing IT tools with the API and purchase discovery tools as an option. The tool can be quickly and efficiently customized, which could replace many development hours. I can define my own actions, alerts, notifications, and triggers.

Cons

I think international support could be improved. Multi-currency and multi-language need important customization to be implemented. Project management and the calendar have limited functionalities.

“Alloy for Service Requests and Change Requests”

Pros

I do not use all of the available features of this system, but I really like the ones I am currently using. I spend nearly all my time with tickets and Change Requests, both of which are easy to use and help me track my work effectively. I love how easy it is to escalate tickets and CRs, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work my employees complete and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful.

Cons

It might just be me, but I find both the Activity and History tabs to be confusing and overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time.

“Tremendous potential for custom workflow, tracking, reporting”

Pros

The configurability has been great for customizing to my needs.

Cons

Their complexity is a byproduct of the breadth of configuration and feature possibilities.

“Alloy Navigator - Marvelous tool for Network Inventory”

Pros

The most impactful feature of this software is viewing if a workstation has an outdated OS or a low C drive, which helps me identify issues that might affect users' ability to work. Another feature I like about Alloy software is that I can exclude devices not connected to the network.

Cons

The least thing I like about Alloy software is that I find it difficult to find the version of software on a workstation. For example, if I'm looking for a specific software like Revit 2019, it becomes difficult unless I have assistance from Alloy technical support.

“Doron's Alloy Review”

Pros

I find the software reliable, user-friendly, and quick to deliver results.

Cons

I notice some built-in features are limited and require alterations.

“Extensible Incident Management, Asset Management, and Incident Workflow Management”

Pros

I have found Alloy to be highly customizable to meet my needs. I can track the lifecycle of hardware assets, remotely manage machines directly from an incident case, link incidents and problems to the computer's history, and automate many simple and complex tasks, from resetting a password to requesting an RMA from a hardware vendor. I've used many other Enterprise IT incident management software products, and this is still my software of choice.

Cons

This system very powerful, and with power comes complexity that requires training and understanding of how the underlying database interacts with the software to get the most out of the product. Understanding the hierarchy is important when setting up service desks if I support more than one technical team. I have an IT Support Desk as well as a Facilities Support Desk and a Supply Order Desk.

“Alloy Navigator”

Pros

I already used Network Inventory, and expanding to Alloy's help desk was a natural step. Alloy Navigator has many features at a low cost, and I'm slowly moving forward and using more and more. The customization options are good, and if I can't fix something myself, Alloy can help.

Cons

I find it ia a lot to learn and trying to figure out a good workflow with the tools in hand. The help section can be a bit vague on details.

“Alloy Navigator - our daily help - thank you!”

Pros

All of my service requests, incidents, announcements, and instructions for inquiries are centralized and can be linked as required. I can manage the purchase of hardware, software, and services centrally. If necessary, I can configure different permits as conditions before purchases. I can clearly manage sub-tasks of service requests, incidents, or projects. If I want, I can make adjustments to workflows, masks, etc. Alloy Navigator's web interface is very good, and I can do most or almost all of the work in the web browser. This is really fantastic!

Cons

I think Alloy Navigator is very good software. I can't find anything that I would call a disadvantage.

“Compliance”

Pros

I found the product extremely flexible, allowing me to configure many details and forms to meet my specific needs.

Cons

I noticed the on-prem solution at times had some performance concerns, but I am looking forward to seeing this addressed in the new cloud offering.

“Review for Alloy Navigator”

Pros

This program helps me follow the work seriously and continuously. It includes all the sections I need, like one to save the assets in the department and renewal, among many other things.

Cons

I find this program good, and there is nothing I don't like about it.

“All in One Ticketing Software”

Pros

I appreciate the amount of information I can add to a ticket. I like that I can log the work and paste HTML email threads into a ticket. Also, managing all of the computers in the ticketing software is a nice feature.

Cons

The software looked a bit outdated before we upgraded to Version: 8.3.1 Build: 7647.

“Alloy Navigator 8”

Pros

I like the ability to get a good picture of the support organization.

Cons

I think a better solution to Active Directory to automate company/locations would be great. Possibly having a manual way to assign the parent company to the locations and have that flow to users would be beneficial.

“Alloy Navigator”

Pros

It was super easy for me to get started and set up the general functionality. I have been able to quit using spreadsheets to track information and import most of my spreadsheets directly into Alloy. I now track my contract renewals for both hardware and software, my software licensing, and allocations. The library is very useful for me to track equipment checked out to our end users or contracted trainers. I also have a scheduled inventory that continues to update with the latest information for all computers in our domain.

Cons

I find the admin section a bit cumbersome to maneuver, but I appreciate that it has a lot of options available.

“Alloy Navigator, a very useful program”

Pros

It brings useful information quickly to my screen.

Cons

I find setup is a bit complicated, but only because the software is so robust.

“Alloy Navigator”

Pros

It runs quickly and has a lot of useful features.

Cons

Their Customer Service support is slow at getting a response.

“Alloy is our "Main Brain"”

Pros

This solution is very, very, very powerful, extremely customizable and capable of automated inventory. Seriously, I can do whatever I want with it.

Cons

The learning curve is difficult for me as a novice, and I also notice there are no iOS apps.

“Has good potential”

Pros

What I liked most about this software is its integration with Active Directory, which allows me to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

To me, the GUI feels outdated and could be simplified, but this is from my experience with an older version of Alloy Navigator. I also notice there is not enough customization for AD sync that I can manipulate or adjust.

“Excellent inventory and ticketing features”

Pros

I like that we are all on board with Alloy for ticketing and inventory. Solution adoption can be a struggle for some teams, but we collaborate, share ideas, and implement our best practices for ticketing and inventory. We are also building on this with the knowledge feature.

Cons

I do not see any cons. I believe we need to dedicate more time toward any automation we can build into the product.

“Great product at a great price!”

Pros

Alloy Navigator is the complete solution for managing IT services and providing controls for changes in the technology environment. It was easy for me to install, and the self-service portal was easy to navigate. The best part is the cost. I looked at several other products, considering both cost and functionality, and found that Alloy provided more for less!

Cons

I find the admin settings confusing, but they are organized well enough for me to navigate.

“Easy to use on-premise solution.”

Pros

It allows me to pull multiple islands of information (support ticketing, asset management, loaner tracking, etc.) under a single umbrella.

Cons

While Alloy tracks a wide range of information for me, sometimes getting into the details can be cumbersome. Network inventory for SNMP devices and software allocation leave something to be desired.

“Alloy”

Pros

I appreciate the asset tracking of our hardware, including the location and owner.

Cons

I find that configuring to pull from Active Directory and similar sources is not intuitive.

“Alloy Navigator Experience”

Pros

What I like most about Alloy Navigator is the Library tree. I implemented this tool with our company laptops, giving me the ability to track and list who we "loan" the laptops to. I can also track when we push software updates on our machines. The knowledge base tree is another pro in my opinion. Whenever I am stuck with an issue, I do a quick search in the knowledge base to see if any previous employees have encountered the same problem before. This really helps me cut down on troubleshooting time and points me in the right direction to solve the problem.

Cons

The only con I have with Alloy Navigator is the ticketing system. I feel users who have issues should be able to create a ticket themselves.

“Multi functional software”

Pros

I like that I can have my assets, documentation, ticketing system, etc., all in one place.

Cons

When creating basic groups, titles, etc., for assets, I find it takes a bit more digging to edit. I wish there was an easier platform for editing.

“Great Support and Inventory Management Software”

Pros

My favorite part about the Alloy software is the scripting and automation it provides. I can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Cons

I find the scripting hard to understand since I do not come from a SQL background. However, Alloy's support team is excellent and has helped me with every issue I have encountered.

“Fully featured and still developing”

Pros

The flexibility is endless, this product can do anything I design. It can output to batch files, automate tasks, and digitize forms. The only limitation is my imagination. I treat this as a very advanced GUI for SQL.

Cons

I need to get a full understanding of the administration side to use this product to its full potential.

“Alloy doesn't cost a lot and he's making a pretty good job”

Pros

Navigator is a good management tool for IT assets. I can get inventory, service desk, and project management inside an ITIL framework with this simple and efficient software. It is easy to implement, and I can have a CMDB for a low cost.

Cons

I must register on the Alloy Navigator website if I want to get a price or a trial of the software.

“Alloy Navigator”

Pros

The software is very easy for me to use, and the staff is very helpful!

Cons

I feel there need to be more reporting tools and user control of reports.

“My Honest Review of Alloy Navigator”

Pros

The best thing about Alloy Navigator is the customization. If there is something I want this software to do, it can probably do it.

Cons

What I care for least about Alloy Navigator is the UI and UX. There are so many menus that I find buried within multiple layers of menus.

“A flexible product for any IT Department”

Pros

The straightforward approach of an all-encompassing program is why I chose this product 13 years ago. I can accomplish our daily ticketing system, maintain a company equipment reservation program, and inventory all company assets in one out-of-the-box program. On top of that, the support team is always available to help and responds promptly to any questions or requests.

Cons

The programming logic on the back end can be confusing for me at times. There are many logic statements, actions, etc., that are buried in specific places and are not always easy to find.

“Alloy Navigator 7 and Discovery 7 - Very useful software product”

Pros

I primarily use the Help Desk feature in Navigator and Machine Inventory in Discovery. They allow me to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers, and software installations.

Cons

The software extremely powerful and flexible, but because of this, it is also very complicated to configure properly.

“Great software”

Pros

This is great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit my needs. The software does everything I need for helpdesk and service desk operations.

Cons

For me, it can be a little slow on a WAN or remote connectivity, so I recommend the web interface for those situations.

“The software is easy to use and is loaded with features.”

Pros

This software is very easy for me to use. It keeps track of all my work tickets and inventory very well.

Cons

I feel the Asset Management feature could be easier to configure. It also seems a little redundant when I set up a new asset.

“If keeping track of everything is what you want, this product is for you! And I mean everything!”

Pros

Alloy can be as simple or as complex as I want it to be based on how I set it up. The flexibility and depth are what I love most about it. I can really keep track of everything in my IT environment and customize it to fit my specific needs. Other products make me use their preconfigured categories and workflows, but Alloy comes preconfigured with almost everything I need, and I can add or remove just about anything I want and build my own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the setup is a little complicated.

“Mostly positive, with exceptions”

Pros

I really like the variety of modules and the tech support available to help out. I also like the ease of use for my technicians.

Cons

I am involved in a lot of back end maintenance. I would prefer a solution that smartly manages itself out of the box or more accurately describes the errors causing an issue.

“A fantastic alternative to Autotask”

Pros

This software allows me full IT management, from asset inventory to helpdesk metrics. It allows full financial tracking, tickets, and asset discovery.

Cons

I find it cumbersome to learn in an SMB environment with small teams and no compartmentalization. If there are no teams at all, individuals can be overwhelmed by the many features of this application.

“Our company has grown tremendously in the past two years and Alloy has grown with us.”

Pros

Almost all the features can be customized to fit my business. From device inventory to custom reporting, Alloy helps me get what I need for metrics.

Cons

I experience a learning curve with the product. If I do too much customization, like with all things, something may break when an upgrade is released.

“Alloy does the job”

Pros

The Alloy user portal and technician portals are easy for me to use. It runs quickly and smoothly and it is easy to import users from AD. Email integration for alerts on new tickets and updates on existing tickets is a great feature. The training that Alloy offers is well thought out and contains tons of information.

Cons

I notice customer support can take 1-3 days to get back to me. The backend of Alloy is very confusing, and trying to change simple things can be extremely difficult since there is no search functionality and no online documentation. If I want custom features added, it costs a decent chunk of money.

“I use it daily for tracking HelpDesk Calls, Inventory and Purchasing”

Pros

It has helped me streamline our department by having all documents and references in a central location.

Cons

At times, it is a little confusing for me with what seems to be duplicate areas. But on a positive note, I can link these areas.

“Alloy is a very good product for managing IT related information.”

Pros

The thing that I like most about Alloy is that it houses all of our IT-related data. It is a one-stop shop for whatever information I need to access.

Cons

Sometimes, I find the user interface a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise, it's a really good IT software package.