Alloy Navigator Reviews

Pros

I primarily use the Help Desk feature in Navigator and Machine Inventory in Discovery. They allow me to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers, and software installations.

Cons

The software extremely powerful and flexible, but because of this, it is also very complicated to configure properly.

Pros

This is great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit my needs. The software does everything I need for helpdesk and service desk operations.

Cons

For me, it can be a little slow on a WAN or remote connectivity, so I recommend the web interface for those situations.

Pros

This software is very easy for me to use. It keeps track of all my work tickets and inventory very well.

Cons

I feel the Asset Management feature could be easier to configure. It also seems a little redundant when I set up a new asset.

Pros

Alloy can be as simple or as complex as I want it to be based on how I set it up. The flexibility and depth are what I love most about it. I can really keep track of everything in my IT environment and customize it to fit my specific needs. Other products make me use their preconfigured categories and workflows, but Alloy comes preconfigured with almost everything I need, and I can add or remove just about anything I want and build my own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the setup is a little complicated.

Pros

I really like the variety of modules and the tech support available to help out. I also like the ease of use for my technicians.

Cons

I am involved in a lot of back end maintenance. I would prefer a solution that smartly manages itself out of the box or more accurately describes the errors causing an issue.

Pros

This software allows me full IT management, from asset inventory to helpdesk metrics. It allows full financial tracking, tickets, and asset discovery.

Cons

I find it cumbersome to learn in an SMB environment with small teams and no compartmentalization. If there are no teams at all, individuals can be overwhelmed by the many features of this application.

Pros

Almost all the features can be customized to fit my business. From device inventory to custom reporting, Alloy helps me get what I need for metrics.

Cons

I experience a learning curve with the product. If I do too much customization, like with all things, something may break when an upgrade is released.

Pros

The Alloy user portal and technician portals are easy for me to use. It runs quickly and smoothly and it is easy to import users from AD. Email integration for alerts on new tickets and updates on existing tickets is a great feature. The training that Alloy offers is well thought out and contains tons of information.

Cons

I notice customer support can take 1-3 days to get back to me. The backend of Alloy is very confusing, and trying to change simple things can be extremely difficult since there is no search functionality and no online documentation. If I want custom features added, it costs a decent chunk of money.

Pros

It has helped me streamline our department by having all documents and references in a central location.

Cons

At times, it is a little confusing for me with what seems to be duplicate areas. But on a positive note, I can link these areas.

Pros

The thing that I like most about Alloy is that it houses all of our IT-related data. It is a one-stop shop for whatever information I need to access.

Cons

Sometimes, I find the user interface a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise, it's a really good IT software package.

Pros

From a help desk perspective, I appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD, and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Cons

Configuring reports and views is not the most user-friendly for me, but they have just released Navigator 8, which I believe makes this easier. I have no real complaints other than wishing there were a Mac version as well.

Pros

I like being able to click on a location and be able to drill down through the user to the inventory item and PO.

Cons

I think it would be nice to have some mini webinars for training on each area that I could watch when I needed a little explanation of how to use a certain part of the program.

Pros

I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

Cons

I notice there are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. It just gets confusing for me with the multiple elements.

Pros

There are many features, and they are entirely customizable. The out-of-the-box features and setup are very usable from day one. Support is great.

Cons

I find the programming too simplistic and it doesn't encourage code reuse, which leads to difficulty in long-term maintenance. The agreement with Alloy suits an end customer, but it does not cater to the needs of true resellers and service providers. It is priced for larger organizations, making it difficult for small organizations like mine to get started.

Pros

I like the network inventory because it lets me know what is going on with our PCs and if anything is changing. I use ANX to input all of our service done on PCs, so it's easy to find out the history of a PC.

Cons

It takes me a little time to get used to how to make modifications, but the support has been great. I will be looking into some training to be able to use it more effectively.

Pros

The help desk and software licensing components really save me a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

Cons

Migration from other software vendors is a little tricky for me, but that is more due to how the other vendors configure their databases.

Pros

We have over 50 people on staff, and it really helps us keep our business running smoothly. What I like most about the software is how customizable it is.

Cons

I feel the out-of-the-box reporting could be more robust, but I am able to write my own reports, so it's not an issue for me.

Pros

The ease of use, ability to customize the software to our needs, and the fantastic support we receive no matter what the request, help us run our business. We could not run our business without Alloy and the support we receive with the product.

Cons

If there was to be a con for me, it would be the ability to send a PDF PO without needing to save it first and then attach it for sending.

Pros

The various auditing options are great, with very little impact, if any, noticed on our endpoints when processing.

Cons

If I had to pick something, there have been some SQL report issues for me in the past for custom reporting.

Pros

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues, the support team is excellent, and solutions are found very quickly. I am currently an owner of an IT solutions company, and this application has made our support and asset tracking a breeze and not stressful at all. This is a fantastic suite at an affordable price for all budgets and requirements.

Cons

After using this product from Enterprise to Express versions, I have never found any cons, and it fits into all the business models I have been involved in.