Alloy Navigator

Game-changing system for Equipment and Property tracking

Pros

I am very impressed with the customization ability of Alloy. I haven't found anything that I couldn't change to suit my needs. I'm not even using Alloy to its fullest capacity yet, and it has transformed my workflows. Being able to track property and equipment for remote employees within different categories is incredibly helpful. I appreciate the system's flexibility, once I learned the different levels of detail it contains, it became even more valuable. The customer support is fantastic and really responsive. The training I received saved me from many missteps when setting up the system. I felt well-prepared to go live. Of course, I've made changes since startup as I realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section, and I keep finding more ways to use it. I feel that once I integrate purchasing into my Alloy workflow, my data will be invaluable.

Cons

The only real problem I have found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct it, so I anticipate no problems in the future. There is a big learning curve with Alloy if I have not worked with a similar system. Since I am new to asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare me well. Some of the categorizations required with Category and Type are a little redundant, especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

very good ITSM software

Pros

I find it very user-friendly with possible customization.

Cons

Sometimes it is not easy for me to make evolutions on the software.

Easy to use ITSM software

Pros

As a help desk technician, I find this app very easy to use with lots of customization possibilities. The asset inventory and configuration parts are very useful and simple to configure. It implements all ITIL framework concepts globally.

Cons

I think the notification part could be improved (text editing).

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

Pros

I love that it comes smartly pre-configured. The settings are very easy and flexible. Everything is possible, and if it is not, I can always do it with PowerShell no limits!

Cons

The project management side could be enhanced, as well as the knowledge management or the document management, but these are less important in my activity.

Alloy Navigator (Using for 8+ years)

Pros

I find it easy to use. The support is great, there's no load on the server/operating systems, and the features are great.

Cons

I find it hard to configure custom features and business logic since I need to know querying.

Powerful tool

Pros

I find the amount of customization very useful. When working with tickets, I can see all the right information at a single glance, so I don't have to spend so much time looking for ticket and customer information.

Cons

The UI can be overwhelming because of all the options presented, but after some time working in the tool and making changes to suit my taste, it's working fine.

Alloy has a lot of useful features, but is not the easiest to use

Pros

It has a lot of useful features like the equipment lending library and asset management features. I also like how I can send tickets via the help desk portal, which makes it easier to keep track of work orders.

Cons

Customer support used to be really good, but lately it has not been. For example, when I run into an issue, I look it up in their knowledge base and they don't have what I am looking for.

Great Product, when it comes to IT Inventory & Asset Management.

Pros

My main objective on the job is to track all the IT assets and inventory for both deployed and stock items. Alloy Navigator does the job perfectly and gives the reports my department needs. Another interesting thing is that most areas of this product can be easily customized according to the department's needs. I can easily report an issue using the self-service SSO portal.

Cons

I think the help section can be provided for the self-service portal.

Good tool for Inventory IT Assets in property

Pros

I set it up once and run it for the whole network to get information on all assets in the network and generate reports, which are good for management review.

Cons

I encounter some bugs, but I understand that they can be fixed by a programmer. Also, there is a delay in the response from the support team.

Alloy navigator _review

Pros

I find this software excellent and reliable. I have been using it for ten years.

Cons

The support partners in UAE are not professional. I prefer online support.