Total 2018 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

SH
Shelby H.

Education Management, 500+ employees

More than a year

4.0

Impressed by pricing and support

Pros

For starters, I'm really impressed by their pricing structure, it's extremely affordable and, in my view, gives solid value for what you get and whenever we've needed assistance the customer support team has been responsive and helpful.

Cons

I ran into noticeable lag when opening Asana projects that contained a lot of data which slowed my workflow considerably though the support team did step in and resolve the problem for me.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

GN
Geoffrey N.

Information Technology and Services, 101-500 employees

More than a year

5.0

Dependable and smooth integrations

Pros

I've found Asana to be a dependable platform that helps me plan organize and carry out projects and individual tasks with greater clarity and because it connects smoothly to a wide range of third-party apps, I can organize my workflow instead of juggling multiple tools which in turn makes keeping track of project progress much easier.

Cons

For me Asana covers every project-management requirement I have so comprehensively that I don't really have any specific complaints or shortcomings to point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM
Lachlan M.

Information Technology and Services, 500+ employees

More than a year

4.0

Base plan includes many features

Pros

I've noticed that the base plan already includes templates, a timeline view and useful little automations that a lot of competing tools don't bother to include which I appreciate.

Cons

The team collaboration itself runs smoothly In my experience yet the dashboard can become sluggish during peak times and since custom fields are locked behind the premium tier it makes deciding whether to upgrade a bit unclear.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

WT
Whitney T.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Clean UI with generous free tier

Pros

What really stands out to me is the clean user interface, the surprisingly generous set of tools available in the free tier and the overall layout that makes everything feel cohesive and simple.

Cons

While I had to climb a bit of a learning curve because there are so many features to explore, I personally think the payoff is worth the initial effort.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

MG
marin g.

Computer Software, 500+ employees

More than a year

4.0

Helps keep me organized

Pros

This really helps me keep organized especially since I'm not very strong in that area so it's been a big help.

Cons

Personally I feel the layout could be more visually appealing because as it stands the design comes across as a bit dull to me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

GJ
Guillaume J.

Computer Software, 500+ employees

More than a year

5.0

Excellent tool for managing projects

Pros

For me this is an excellent tool that lets me manage the various projects across my company with ease.

Cons

After several years of using it, I still haven't come across any negative aspects in how I use Asana.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BH
Bryce H.

Education Management, 500+ employees

More than a year

5.0

Most valuable tool with simple setup

Pros

In my organization, it's easily become one of the most valuable tools we rely on because I find it simple to set up and administer, I really appreciate the affordable pricing and the interface feels very approachable

Cons

From the moment I began using it, everything has functioned smoothly and I honestly can't recall come across ing any real drawbacks or issues with Asana so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Christoph B.

Hospitality, 101-500 employees

More than a year

4.0

Highly flexible collaboration modes

Pros

For me Asana's biggest strength is its flexibility since it supports multiple collaboration modes within a single project management platform, whether I only need to stay informed about a single task or manage extensive project timelines with interdependencies, attachments and shared collaboration fields. Setting it up was extremely simple and I find it functions as a self-teaching tool that employees pick up quickly.

Cons

I wish there were more ready-to-use templates available out of the box because currently the selection feels quite limited for users, additionally, I notice the product doesn't fully leverage automated recommendations to advise which topics could be skipped or which tasks are unnecessary so we often spend extra time determining task relevance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

TD
Timothy D.

Education Management, 500+ employees

More than a year

5.0

Simple and clean UI

Pros

What I really appreciate is how simple Asana is to use, its clean user interface makes it simple for me to move around and discover the many useful features it offers which speeds up my workflow considerably.

Cons

Overall I haven't come across major problems since we began using Asana, it runs smoothly for us and although we did face a hiccup integrating it with a few external tools, that problem was resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC
Eva C.

International Trade and Development, 500+ employees

More than a year

4.0

Centralizes daily routine

Pros

I can effectively keep my daily routine organized because all of the topics I track are centralized in one place which really organizes how I plan and follow tasks.

Cons

Personally it would be great if I had more flexibility to create boards and to move columns like the person responsible and the deadline since at the moment I can't reposition those columns as needed which limits my workflow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AP
Ademir P.

Automotive, 101-500 employees

More than a year

4.0

Simplifies complex projects

Pros

I've found it really useful because it simplifies managing tasks and projects even when they get quite complex and the combination of task tracking and deadline reminders keeps me organized and on schedule so that every task is completed within the expected timeframe.

Cons

As a Kanban user, my initial experience felt awkward because there wasn't a built-in Kanban option at first, after a few months I adapted my workflow and was able to reorganize how I work so I could operate effectively without relying on a Kanban board.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

TB
Thomas B.

Information Technology and Services, 101-500 employees

More than a year

4.0

Approachable with great customization

Pros

I've found Asana very approachable, with a shallow learning curve that still lets me tap into advanced productivity features once I know the ropes so I don't feel slowed down by complicated navigation. Instead of navigating through glitchy, slow-loading nested menus, I can tailor cards to be as simple or as elaborate as each project requires which really helps keep work organized. Building a Kanban board here is simple and simple and when it's set up well I can immediately see the challenges and progress my team has which is invaluable for day-to-day coordination. I also appreciate being able to create and attach custom tags to tasks irrespective of their project since that makes it simple to pull together a wide slice of related activity, for example, tracking every user-permission change which comes in handy when I need to show change management during audits like a SOC II Type II review.

Cons

It bothers me that a single card can't be assigned to more than one person without me needing to duplicate it because that creates extra work and clutters projects when tasks are truly shared. Also although I can add custom fields to capture details, I wish there were a built-in 'time spent' field on tasks, even if it were initially hidden like the tags option since a native time-tracking field would make logging and reporting much simpler for the whole team.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

SQ
soonhong q.

Security and Investigations, 101-500 employees

More than a year

5.0

Clear task management

Pros

Personally I find its task management extremely clear and simple and because of that I'm able to decompose a large project into numerous, trackable tasks and delegate them to different people while setting specific timelines and deadlines.

Cons

I do appreciate that the free tier is quite generous for smaller groups, I've been able to use it with teams up to about fifteen people but when I need more sophisticated tools like Timeline views, deeper reporting or automation rules, I have to upgrade to a paid plan.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

MD
Marty D.

Management Consulting, 1-10 employees

Free Trial

3.0

lacked proper training methods

Pros

What I liked most was how simple the platform is particularly when it came to managing a range of tasks and organizing them into distinct areas which helped me keep everything more structured and easy to find.

Cons

Despite the clean and simple interface, I didn't end up using it as much as I'd hoped because I lacked proper training and consequently I found myself struggling to become fully comfortable with its features.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

R
Rafael

Construction, 51-100 employees

Less than a year

4.0

Flexible but could be better

Pros

It has been a game changer for project management for me. Since it's cloud-based, I can access it from anywhere and don't need to install or set anything up on my computer. Features like easy project tracking, task tracking, deadline notifications and automatic task status updates make managing work so much simpler.

Cons

I noticed some tools are missing from Asana. For example, there's no option for Kanban boards, so I had to stick with the Gantt project manager. I really hope they include Kanban in the future since I'm more familiar with that style. Other than that, I haven't had any other issues so far.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

I
Ibrahim

Mechanical or Industrial Engineering, 51-100 employees

Less than 6 months

4.0

Excellent for planning work

Pros

It's very helpful to track team tasks and processes. It keeps the people assigned to tasks organized and I can easily keep an eye on project timelines and see how everything is progressing.

Cons

A lot of the key features are only available in the premium plan which makes tracking employees and monitoring key metrics limited if you're using the free version.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

S
Samuel

Civic & Social Organization, 51-100 employees

More than a year

4.0

Works well for small tasks

Pros

We use it to plan program tasks, event agendas and training days in a really simple format. I love how visual it is with boards and timelines and it's easy to see what's on track and what needs extra support.

Cons

As projects get bigger and have more sub-tasks, the dashboard can feel overwhelming. It also takes a little training for new team members who aren't used to task management apps, so onboarding can be tricky.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RI
Rafael I.

Construction, 101-500 employees

More than a year

4.0

Game changer cloud-based service

Pros

This has been a game changer for managing projects and because it's a cloud-based service I can access it from anywhere without needing to install or set anything up on my computer, that convenience alone has saved me time. Also, I find the set of features very helpful for simplifying project oversight, everything from tracking projects and individual tasks to deadline alerts and automatic updates to task statuses makes keeping work organized much easier.

Cons

There are a few tools I find missing in Asana, notably, it doesn't offer a native Kanban board option so I've had to make do with the Gantt-style project manager despite being much more comfortable with Kanban workflows. I'm really hoping they'll add a Kanban view in the future because that's what I'm used to and it would fit my process better but otherwise I haven't run into any other significant problems so far.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Mechanical or Industrial Engineering, 101-500 employees

Less than 6 months

4.0

Incredibly useful for monitoring

Pros

From my experience, it's incredibly useful for monitoring team tasks and workflows because it helps the people assigned to work stay organized and lets supervisors effortlessly keep an eye on project and task timelines.

Cons

That said, I've found that many essential features require a paid plan which means important metrics and the ability to track employees are much more limited when you're stuck on the free tier.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

SR
Samuel R.

Civic & Social Organization, 101-500 employees

More than a year

4.0

Organizes tasks with visual elements

Pros

We rely on Asana to organize our program tasks, schedule event agendas and map out training days using a simple layout because of the visual elements like boards and timelines, it's simple to identify which items are progressing well and which ones require additional attention.

Cons

I find that once projects expand and pile up sub-tasks, the dashboard can feel rather cluttered and overwhelming and new teammates who aren't used to task-management tools will need some hands-on training to get up to speed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8