Total 2018 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars31%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Matt M.
Marketing and Advertising, 1-10 employees
More than a year
“Flexible with many capabilities
Pros
Using Asana, I discovered it's an incredibly flexible platform packed with capabilities that helped me to adopt a much more deliberate, nuanced method for structuring and prioritizing how I organize my projects and individual tasks which made planning feel more intentional.
Cons
At times, I felt overwhelmed because Asana seemed to offer an abundance of tools and options and I honestly wasn't always sure how to leverage all of them efficiently or which ones were essential for my workflow so it sometimes felt like too much.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Lauren E.
Public Relations and Communications, 11-50 employees
More than a year
“Great calendar view
Pros
One of the features I really appreciate is the calendar view which lets me and my teammates see and track jobs and tasks we're all working on.
Cons
Honestly the usability was the trickiest part For me it took a fair bit of time to wrap my head around and there are a lot of tiny shortcuts and tricks that weren't clearly explained.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ariel L.
Marketing and Advertising, 11-50 employees
More than a year
“Invaluable for internal projects
Pros
For keeping all of our internal projects consolidated in a single spot, this tool has become an invaluable resource that supports collaboration across departments, I run a dedicated project for our Support team meetings and consistently find it extremely organized and genuinely useful.
Cons
My only real complaint about Asana is that, unless I upgrade to a higher, paid plan, I run into restrictions on certain features and capabilities which can be frustrating when I'm trying to access all the tools I need for more advanced workflows.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jacob M.
Education Management, 500+ employees
More than a year
“Extremely responsive support
Pros
I've found their customer support to be extremely responsive and genuinely helpful whenever I've reached out and the app itself is also quite simple and easy to use.
Cons
We ran into some lagging issues but the support team guided us through the troubleshooting steps and helped resolve the problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Victoria B.
Education Management, 500+ employees
More than a year
“Simple to pick up and affordable
Pros
I've found Asana incredibly simple to pick up and operate and because the interface is clean, simple and user-friendly I rarely have to hunt for features while the pricing plans are refreshingly affordable so it suits my budget.
Cons
I can't really point to any major downsides since it's been running smoothly For me and I genuinely expect and welcome future updates that will hopefully bring even more useful enhancements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Declan B.
Environmental Services, 11-50 employees
More than a year
“Simplifies daily and long-term tasks
Pros
Using Asana has made organizing both my daily tasks and longer-term initiatives so much simpler, I genuinely feel more productive thanks to its simple project-management tools and a clean, user-friendly interface that lets me monitor my weekly to-do list easily.
Cons
Although I appreciate many aspects of the app, I can think of a few features that would make it far more flexible, for example, when I have several days' worth of tasks sitting in my to-do list, I find it quite annoying that any new task I create automatically drops to the absolute bottom among the other 'undated' items and there isn't an option to reposition or prioritize it which makes me wish the app offered more customizable behavior for these settings so I could tailor the list to my workflow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Janessa R.
Telecommunications, 500+ employees
More than a year
“Solid tracking with attractive design
Pros
For me it noticeably improves how I manage projects by providing a solid tracking system, pairing that functional backbone with a clean, attractive visual design, sending timely assignment notifications and offering both web-based and desktop applications that fit different workflows.
Cons
I have noticed that the Windows desktop version becomes somewhat unstable after my device has been asleep for a while which can lead to visual glitches where the toolbar disappears and I have to restart the app to restore normal functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
KEVIN H.
Business Supplies and Equipment, 11-50 employees
Less than a year
“Solid product results
Pros
I've come to rely on Asana as a solid product and in my work it consistently delivered effective results.
Cons
In my experience the user interface felt glitchy and not particularly easy to navigate which sometimes slowed me down.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Le P.
Oil & Energy, 101-500 employees
More than a year
“Useful for cross-team dependencies
Pros
I've found Asana especially useful because it lets me set up task assignments with dependencies across different teams which means nothing falls through the cracks, instead of firing off emails and endlessly chasing status updates, I'm able to quickly pinpoint where a project is stalled and exactly who is holding it up.
Cons
One frustrating limitation I run into is that whenever I change a task, I still have to manually propagate those identical updates across its subsequent iterations, rather than having the system apply them automatically.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Arshpreet K.
Retail, 500+ employees
More than a year
“Fast task creation
Pros
Creating tasks is fast and I can drag them between columns smoothly, plus the timeline lets me link items so deadlines stay visible and my team feels less scattered.
Cons
Although I appreciate the features, I still find some toggles buried deep in menus, the portfolio view and PDF export feel hidden away, notifications arrive late and small irritations end up stealing seconds from my daily workflow.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Analisa B.
Education Management, 101-500 employees
More than a year
“Clean and easy to navigate
Pros
It's incredibly clean and easy to navigate and I found it remarkably simple because I was able to jump in and immediately start adding project details, creating tasks and looping people into conversations without much friction, in fact, my team and I can leave comments on projects, post status updates and divvy up responsibilities among ourselves which keeps everyone on the same page. I also like that some tasks can be set up as dependencies so that one must be finished before another becomes active and starts sending reminders which helps prevent things from slipping through the cracks. After I completed Asana's training on best practices and tips, I gained a much clearer appreciation for the breadth of organizational features it provides and because our organization and my role operate on a calendar-year cadence, being able to look back at past cycles, deadlines and completed work has been really useful in shaping what we need to plan for next time.
Cons
I recognize there are a lot of features I haven't explored in depth yet and it seems like my team largely sticks to the more surface-level elements such as deadlines, goals, marking tasks complete, creating projects and sharing responsibilities rather than leveraging the fuller set of tools, Personally I would love more options for collaborative task assignments so multiple people can be more meaningfully involved. Additionally, I'm not sure whether this is unique to my setup but I get signed out periodically and end up having to refresh or update my Asana session quite often which becomes a frustrating interruption to my workflow.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Retail, 11-50 employees
More than a year
“Team collaboration genuinely useful
Pros
We've relied on the team collaboration features and found them genuinely useful in practice, using them successfully across multiple projects where coordination mattered.
Cons
I find the free tier quite limited and I wouldn't upload more in-depth or confidential material here since it's not really set up for that.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Stephanie W.
Religious Institutions, 11-50 employees
More than a year
“Organizes several projects
Pros
I appreciate being able to keep several projects organized in one place and it really helps me coordinate with all the different parties involved.
Cons
Sometimes it feels like the reminders are all-or-nothing when it comes to project deadlines, either flooding me with notices or sending none at all, maybe I should get into the habit of checking project status every day rather than depending solely on email alerts.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Lindsey S.
Insurance, 11-50 employees
More than a year
“Great for contract hires
Pros
My design contractors rely on Asana to manage the tasks I assign them and to show how those tasks are progressing and I've found it particularly effective for contract hires who have well-defined, tangible deliverables they need to complete.
Cons
I find the archive of finished tasks sorts items in a strange order which makes it more difficult to review completed work and to locate attachments tied to those tasks especially when I'm trying to trace back details from past assignments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jean M.
Mechanical or Industrial Engineering, 500+ employees
More than a year
“AI tasks and automated updates
Pros
Using Asana, I found that the AI-suggested tasks together with the customizable templates let me design project workflows exactly how I wanted them and the automated status updates turned out to be a real lifesaver since they saved me from constantly having to pester teammates for progress reports.
Cons
On a few occasions, when I set up recurring tasks that had dependencies on subtasks, I noticed that marking a subtask as complete didn't always propagate correctly so the dependent tasks sometimes failed to update as expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Eder Z.
Education Management, 500+ employees
More than a year
“Highly capable and affordable
Pros
I've found Asana to be a highly capable platform, simple to roll out and easy to navigate in everyday use and their pricing structure is surprisingly affordable for the value it delivers.
Cons
For me I can't find any real drawbacks with Asana since it has been performing reliably so far and I'm eager to see what improvements they'll roll out in future updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa S.
Marketing and Advertising, 1-10 employees
More than a year
“Enjoyed personalization and juggling tasks
Pros
I really enjoyed how I could personalize Asana projects with different color options and those charming little animations and I found it quite simple to juggle multiple projects and tasks without much hassle.
Cons
For me the subtask and subsection features felt somewhat weaker compared to what competing tools offer, lacking some of the advanced capabilities I've seen elsewhere.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Efram P.
Education Management, 500+ employees
More than a year
“Attractive pricing and simple
Pros
For me Asana's pricing is really attractive and budget-friendly and because the interface is so simple I needed very little training to get everyone up to speed.
Cons
I honestly can't find any complaints about Asana since in my experience it has performed reliably and met our needs without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maryjane G.
Utilities, 11-50 employees
More than a year
“Simplifies responsibilities
Pros
For me Asana serves as a powerful project and task management platform that significantly simplifies the responsibilities I handle within our company making day-to-day workflow far more manageable, additionally, even those new to such tools can pick up how to use Asana without much trouble.
Cons
I find Asana to be on the pricier side for small businesses, yet it can deliver real value and return for those who adopt it fully so ultimately I believe the decision to invest comes down to what your particular needs and budget allow.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
marc Y.
Industrial Automation, 101-500 employees
More than a year
“Great for overseeing projects
Pros
For me it's an excellent tool for overseeing projects, keeping bugs well-organized and enabling smooth collaboration across my team members.
Cons
I do notice it lacks some of the more advanced features that competitors offer and in my experience it's not as commonly adopted by IT teams.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8