Kevin Johnson
Environmental Services, 500+ employees
More than a year
“Great collaboration and reporting”
Pros
Working in operations I use this tool almost every day and it has become my go to work management platform. It helps me plan our operational activities effectively and keep close track of progress at every stage. One thing I really like is how well it supports collaboration with teams across other departments which keeps everything aligned and helps our operations move forward without disruption. The reporting and documentation side is also a big plus since it provides strong analytics and reporting tools with detailed insights into performance and ongoing work. Its visualization features are also worth mentioning because they make it much easier to present our operations clearly and get a real time view of progress and current status. On top of that planning work in the tool seems very easy thanks to its task organization and prioritization features which help us map out execution in the best way possible to achieve strong results.
Cons
Using it has been a very positive experience. It's one of the most user‑friendly tools I work with. The features are well organized and the interface feels simple so everything is easy to use. I haven't run into any issues or found anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Allison Handshuh
Health, Wellness and Fitness, 500+ employees
More than a year
“way too overpriced”
Pros
there's nothing here I'd recommend. It seems like a dressed-up spreadsheet with barely any real functionality and the money would be better spent on almost any other option. I'd pick SmartSheet over this without hesitation.
Cons
Pretty much every part of it has been frustrating. It isn't user friendly at all and linking note pages with task creation is incredibly finicky, to the point that you have to follow a very specific sequence just to make it work properly. On top of that the software updates only make things more irritating and never seem to improve how it functions or how usable it is.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Blake Arnold
Retail, 101-500 employees
Less than a year
“Clean project tracking that wins”
Pros
Across different departments it has given us a really clean way to keep projects and tasks organized. Instead of important details disappearing into long email threads, everyone can clearly see what's assigned, what's in progress and what's actually finished. It's been especially helpful for coordinating IT projects and cross-department initiatives across our locations since you can bring in the right people without setting up unnecessary meetings. The timeline view has been particularly useful for keeping long-term projects on track while still staying on top of all the smaller moving parts.
Cons
Getting everyone fully on board has taken time. Some staff picked it up right away, while others still fall back on email or verbal updates for things that really should be managed in the tool. The free version also has enough limitations that it pushes you toward a paid plan sooner than you might want which matters when you're a nonprofit trying to stay mindful of software costs. On top of that some of the more advanced automation and reporting tools take a bit of digging to configure correctly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Giu Seppec
Furniture, 11-50 employees
More than a year
“Strong planning and teamwork”
Pros
With it keeping daily tasks and projects organized is very easy. It offers excellent automation, multiple project views, great integrations with other tools and strong collaboration features that help teams work together better.
Cons
It is highly customizable and its features are simple to use. But I'd just love to see AI capabilities included across all pricing tiers.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Alexis Badeau
Government Administration, 11-50 employees
More than a year
“Organized teamwork that delivers”
Pros
Keeping work organized has been much easier with this tool. It's great for tracking progress, assigning tasks and keeping the team aligned. It handles projects of any size well and the integrations make collaboration feel effortless.
Cons
The task reminders are helpful but it would be even better if the alerts for incomplete tasks were stronger.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alessandra Mafrici
Music, 500+ employees
More than a year
“Powerful task tracking tools”
Pros
It makes task ownership incredibly clear and the option to include subtasks, attachments and discussions inside the same card keeps everything from ending up in different places. The custom automations are also a big help and save me valuable time every day.
Cons
At the same time all of those features can work against it a bit. New team members often face a pretty steep learning curve and can feel overloaded by the sheer number of buttons and options. On top of that the free version has become more limiting over time and moving to a paid plan can be a significant monthly cost for smaller organizations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
5
Daniel Tucker
Information Services, 11-50 employees
Free Trial
“Useful automation, costly plans”
Pros
One thing that really helps with this tool is how much you can do with automation. It cuts down a lot of repetitive work and the integrations with third-party tools like Teams and Salesforce make it fit nicely into an existing workflow.
Cons
The pricing seems expensive when you compare it with similar platforms. On top of that there are too many alerts coming through and the level of support available is lacking.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
4
Functionality
5
Eranda Karamuca
Accounting, 51-100 employees
Less than 6 months
“Visual timelines keep projects on track”
Pros
Having everything laid out by project and on a visual timeline really helps me stay organized. It makes it much easier to keep track of my own work as well as what the rest of the team is handling.
Cons
workspace can feel pretty cluttered and harder to read than I'd like. I also end up making a number of manual tweaks while I am working in it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kira Hughes
Information Services, 1-10 employees
Less than 6 months
“Clean boards deliver satisfying wins”
Pros
One of the biggest wins with this is that it wipes out the need for constant status meetings. Instead of chasing someone down for the third time to ask whether a graphic is finished, I can just check the board and see it right there. The interface is really clean and honestly hitting a deadline and seeing that little mythical creature pop up on the screen makes those small victories weirdly satisfying. The custom fields are also a huge plus because they let us organize and track projects in a way that actually matches how our team thinks, rather than forcing us into some complex template.
Cons
When a team doesn't have clear rules for how everyone should use it, things can get messy fast, with overlapping tasks and nonstop notifications everywhere. On top of that switching between list view and timeline view can feel a little awkward when you're working on large, multi-phase projects with a lot of dependencies to keep track of.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Brendan Roberts
Computer Hardware, 51-100 employees
Less than a year
“smart automation wins”
Pros
Having Board, List, Timeline and Calendar views all in one place is a big advantage because it lets you track project progress in whatever format works best for you. It has done an excellent job of keeping our team on the same page with deadlines and the automation tools especially rule-based task assignments, have cut down a lot of the manual admin work for us.
Cons
Costs can climb pretty quickly once you start adding more users or need the advanced premium features. On top of that the large number of options and settings can be a bit overwhelming for new team members who only need something as simple as a basic checklist.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Petru Tagarcea
Information Technology and Services, 51-100 employees
Less than 6 months
“perfect for team organization”
Pros
This one really shines when it comes to organizing work at scale. It gives a clear view across multiple teams, timelines and tasks, all brought together in a single workspace which makes coordination much easier.
Cons
It takes a bit of time to learn as there's an initial learning curve because it's not instantly user friendly. So I feel like more video tutorials or guided walkthroughs would probably make onboarding better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erick Brault
Retail, 101-500 employees
More than a year
“Centralized planning that delivers”
Pros
Task creation, assignment and tracking all work really well in it. Also it is very easy to use and gives everything a centralized dashboard. The kanban boards, timeline, calendar and list views are all excellent for planning work and estimating how much time a project will take.
Cons
Overall it has been a dependable tool for me and it rarely lets me down. That said adding more AI features for tasks and improving the reporting would make the overall user experience even better.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Caitlin Matanle
Publishing, 1-10 employees
Less than a year
“Strong workflow visibility”
Pros
As a project management tool it does a good job of showing exactly where each team member is within the overall workflow. It's a great option for keeping projects organized and tracking progress across the team.
Cons
There's a bit of a learning curve and some parts don't feel user friendly right away. It's definitely worth setting aside time for proper onboarding to get the most out of it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Bonnie Beauchamp
Non-Profit Organization Management, 51-100 employees
More than a year
“Powerful work tracking and automation”
Pros
Asana turns work management into something really manageable by combining task tracking, project tracking and progress reporting into our larger objectives and goals. Team collaboration seems natural with comments, tagging and task assignments built in. The rules, automations and custom fields let us tailor the platform to fit the way we work instead of forcing us into a complex setup. It cuts down a lot of the repetitive admin work on our side and gives us more time to focus on the things that actually matter.
Cons
One frustration is that it included certain features in the original Enterprise plan when we signed up, then shortly after introduced a higher Enterprise tier and moved some of those capabilities behind an added paywall. It also feels like the company has become a bit too focused on AI while older feature requests have been left unresolved for a long time. Another thing we'd really like to see is the ability to assign a single task to multiple people.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Rosa Lucas
Information Technology and Services, 1-10 employees
More than a year
“good project tracking tool”
Pros
Using this tool I can assign tasks, set deadlines and break larger projects into smaller, manageable steps. The collaboration features are really useful too since anyone can leave comments directly on tasks.
Cons
It is a little bit overwhelming because there are so many features to explore. The mobile app also doesn't feel very flexible at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
John Voegtlin
Non-Profit Organization Management, 1-10 employees
More than a year
“annoying AI upsell”
Pros
On the task side it handles the basics well for personal organization and it also does a good job with project management when assigning work to specific people. The guest user setup feels especially flexible which has been really helpful for an organization like ours that works with a large number of volunteers.
Cons
The frustrating part is how much they keep pushing A.I. into a product that really doesn't need it. On top of that they expect you to pay extra to use it. It used to be the typical upgrade your plan to unlock more features kind of thing but now it feels more like here's a free trial for something we'll eventually bill you for based on how much you use it.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
4
Erica Brand
Information Technology and Services, 1-10 employees
More than a year
“Task tracking that clicks”
Pros
Keeping track of work became much simpler with Asana because I can assign tasks and monitor progress without constantly sending reminders. The board and timeline views are especially helpful for handling bigger projects and keeping everything on track.
Cons
Getting some of the more advanced features and workflows configured does take a bit of time. Even with that, it has still been very helpful for keeping my team organized.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Sai L
Health, Wellness and Fitness, 500+ employees
Free Trial
“user friendly interface”
Pros
From day to day task tracking to cross-functional teamwork, it handles both really well. Also the interface is user friendly and the way it organizes projects and responsibilities makes everything clearer which has had a noticeable impact on our team's productivity.
Cons
Some of the more advanced features and customization options take a bit of time to learn. On top of that the pricing tiers may be something smaller teams need to think carefully about.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Marvin Schroder
Computer Software, 11-50 employees
Less than 6 months
“Too complex for our team”
Pros
Asana is a very comprehensive tool for task planning and tracking. It offers a wide range of options and features and there's probably a solution for just about every use case.
Cons
Unfortunately our experience with it wasn't very good. We tried switching to this tool but ended up giving up after about six weeks because it was simply too complicated. We had to create too many workarounds to fit our existing workflow. The documentation and the information we found online weren't really helpful for the issues we ran into and when that was combined with the fairly high price, we ultimately decided not to continue with it.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
3
Functionality
4
Sarita Singh
Computer & Network Security, 500+ employees
Less than a year
“proven beneficial for us”
Pros
Keeping projects organized in it has been one of the biggest advantages for me. As it puts task assignment, progress tracking and overall planning all in one place which makes day to day work much easier to manage. The interface is user friendly, team collaboration flows naturally and the customizable workflows do a lot to keep everyone aligned and productive without making the process feel too overwhelming.
Cons
One downside with it is that some of the more advanced features take a while to understand especially when someone is just getting started. It can also start to feel a little overwhelming when you are handling large projects with a lot of tasks and some of the better reporting and automation tools are locked behind the higher-tier plans.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9