AssessTEAM Reviews

Pros

Even though I only use it once a year, the support has been consistently excellent. Whenever I reach out, they are always available and answer my all my questions. I've been very pleased with the customer service.

Cons

At my firm, the evaluations need to be formatted a very specific way. Because of that, I have to export the evaluations and manually adjust the file to match what the Partners want. I'd really appreciate having more report formats and additional viewable or printable options.

Pros

It has been a really solid tool for helping our company evaluate team members more fairly. It also gives us a way to share real-time feedback with employees, set both short- and long-term goals and support them in improving productivity, workflow and overall morale.

Cons

Getting the evaluations set up was a bit confusing at first and it can take some time to figure out where certain things are located in the menu.

Pros

I felt supported from start to finish by [hidden]. Thats why Ill keep using this product for my consulting work.

Cons

Im still practicing using the reports feature but its okay for now.

Pros

[Hidden] guided me every step of the way. The platform is easy to use and implement.

Cons

No problems so far. The team responds quickly and everything was set up within 24 hours of our first contact.

Pros

Its a really good and easy-to-use tool for managing performance.

Cons

The reporting wasnt great and the company-wide views and ratings werent as helpful as they could be.

Pros

The system is a bit clunky and not as flexible as Im used to but [hidden] support is excellent which keeps us using it.

Cons

The self-review process isnt easy to figure out. We had to find ways around it but my admin knows more about the issues we faced.

Pros

Once I got it I enjoyed making templates and setting up areas for results.

Cons

It was tricky to understand at first and Im still unsure about using it for things other than feedback reviews.

Pros

My account rep [hidden] is awesome and helps us a lot. Its easy to set up the video trainings are great and once you get the hang of it its a great way to do performance evaluations.

Cons

Some things are a bit awkward like when setting goals theyre called performance indicators and you have to go to different screens to do tasks. Also while the performance evaluation gives information theres no way to document the actual performance conversation unless you create an evaluation which is a bit awkward. But these are small compared to what I like about the softwares ease of use.

Pros

Its easy to use the customer service is good the price is affordable and the terms and conditions arent complicated.

Cons

The website interface is a bit complicated especially during the demo at the beginning.

Pros

I can set up evaluation templates exactly how I want and customize the system to send them out how I want. Its very flexible and lets me tailor it to my needs.

Cons

When I started using the system it had so many features that it was overwhelming. Thankfully my support person [hidden] was always there to help and over time taught me how to make the system do exactly what I want. Customer support is crucial for software like this and [hidden] has provided that expertise whenever I needed help.

Pros

Its easy to use and understand and [hidden] is really understanding and helpful.

Cons

It would be great to have features that make adding goals easier. It takes a lot of time to add one-on-one result areas and peer nominations take a long time too.

Pros

The customer support is great and its easy to use.

Cons

Sometimes theres a lot of backend work to do.

Pros

Reminders for evaluations are nice and its a central place for everything.

Cons

Setting up is difficult especially with changes in the organization. I have to delete every evaluator from each employee and reassign them which takes hours. I wish I could create groups of employees and assign them that way.

Pros

Customer service is always available its easy to use and its cheaper than other options.

Cons

Everythings fine except our firm doesnt use all the systems features.

Pros

It has all the features my company needs for HR and its much cheaper than competitors.

Cons

Its easy enough to use but there are still software improvements happening. The software doesnt look very nice or clean.

Pros

Its an easy way to set up evaluations for new employees automatically.

Cons

Ive only just started using it so nothing to report yet.

Pros

We love the friendly interface and responsive customer service. Were very happy with both the product and the service.

Cons

We only had one bug during our first round of performance evaluations. [hidden] quickly provided a temporary solution while their IT partners fixed the bug. Were completely satisfied.

Pros

I havent used it much but sending evaluations was easy.

Cons

I havent used it much yet.

Pros

I like that theyre accessible. I can schedule calls and theyre responsive by email. Theyre good for smaller companies unlike other expensive options.

Cons

I havent found anything I dislike yet but Ill be happy to give recommendations once weve finished our first review.

Pros

Setting up evaluation templates is easy with help from AssessTEAM team.

Cons

It took me some time to figure out how to navigate the page but that might just be because Im not very technical.