Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

V
Virender

IT, 101-500 employees

Less than a year

5.0

“Best use for Management”

Pros

The project's simplicity makes it easy to use right from the start. I like receiving morning notification emails with updates on all the Basecamp tasks. The due date feature is helpful for keeping track of task deadlines.

Cons

Honestly, I couldn't find any cons about Basecamp. It's simple to use and provides notifications accordingly. The only thing I like less is that I can't resize the pictures I paste into my Basecamp tasks. I think Basecamp should work on that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Deanna

Marketing, Advertising, 1-10 employees

Less than a year

4.0

“Basecamp is a Good Project and Team Management System”

Pros

Once you understand the program, it's easy to find what you're looking for in Basecamp. We truly like the fact that it serves as a platform for team and project management all in one. It simplifies the management of every aspect of our business.

Cons

Personally, I found the interface a bit clunky and not very intuitive when I first started using it. It took some time to figure everything out. However, once you become familiar with it and work through the initial challenges, it becomes easier to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

R
Rajesh

IT, 51-100 employees

Less than a year

5.0

“Best tool to manage products easliy”

Pros

One of my favorite aspects is the simple task creation. From a single platform, I can communicate with clients and engage in personal chats with them.

Cons

Unfortunately, this tool does not have a feature to set specific time intervals for task completion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrew

Marketing, Advertising, 11-50 employees

Less than a year

4.0

“Basecamp was our agency tool”

Pros

The agency we hired provided us with our own customized Basecamp. We were able to tailor it to our team's needs and manage access. The ultimate benefit of Basecamp extends beyond project management as it holds the agency accountable. The documentation tools proved to be vital.

Cons

The email notifications could be improved. It would be great if the tool allowed more customization in terms of which projects we can email people about, the duration of email notifications and the frequency of emails.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

JL
Jerra L

Customer Service, 51-100 employees

More than a year

5.0

“Task management made super easy”

Pros

Basecamp is a definite hit for me. It's a simplified, tailored and integrated platform that's easy to use. Its wide range of functionalities perfectly suits my task management needs. The simple and unified dashboard allows me to keep track of all my client appointments. Since it's the default communication platform in our salon, we use it as a centralized space for sharing new hairstyles and brainstorming ideas on how to achieve each one. It excels in facilitating the sharing of files in any format, especially pictures, which are common in our setup. The calendar feature ensures that every appointment is scheduled without conflicts or overlapping salon appointments.

Cons

Honestly, I absolutely love every aspect of Basecamp and have no complaints whatsoever.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

“Basecamp pros and cons”

Pros

I'm really amazed with fact that with Basecamp it is to create posts and tag others to view them. We use it a lot for internal communication about clients, so having tags available is highly useful.

Cons

It would be better if there were a more centralized way to chat with coworkers, and if organizing multiple sections of projects was more streamlined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jill

Social Media, Advertising, Marketing, 11-50 employees

More than a year

5.0

“Comprehensive Organizational Corkboard”

Pros

I'm impressed by how easy it is to learn and use the user interface. It's laid out intuitively, making it simple to handle multiple projects simultaneously. Also the availability of plenty of features ensures that tracking to-do lists and team activity is unproblematic.

Cons

It can be a bit difficult to figure out how certain tracking features work and determine which ones are best for organizing your work. Sometimes, there are more items than necessary, and it would be helpful to have the option to remove unused features from the dashboard and menu.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

TR
Tichaona Redemptor

IT, 1-10 employees

5.0

“Flexible Event Creation platform”

Pros

Basecamp offers a single, well-organized space for all project-related tasks. Whether it's discussions, tasks, files or schedules, everything is conveniently located within a project's dedicated page.

Cons

For new users, the interface of Basecamp can be a bit too much mainly in the beginning. It takes some time to get accustomed to the abundance of features and options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

SR
Shri Ram

IT, 1-10 employees

More than a year

5.0

“Basecamp Review”

Pros

Basecamp's group chat feature has been undoubtedly very helpful for our team as it allows us to communicate in real time from anywhere in the world. This has been especially valuable while working remotely, as it allows to have major conversations that yield outcomes comparable to on-site work. The shared dashboard provides us with a comprehensive view of completed and scheduled tasks, as well as the overall progress of our job. Sharing files and materials is simple and highly secure.

Cons

There is absolutely nothing that bothers me the least about Basecamp since everything has been working really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

“Basecamp helps keep us on deadline”

Pros

Basecamp has been helpful in keeping everyone informed about the various components of our marketing efforts. Thanks to this software and its reminders, we are able to meet our deadlines successfully.

Cons

I believe the overall software could be updated to be a little more user friendly. Also it feels like it could offer more flexibility in design.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

L
Leanna

Customer Service, 101-500 employees

Less than a year

5.0

“Leanna Review”

Pros

I like that I can use this software for project management.

Cons

This software is something I'll continue using. No complaints!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LA
Loren Anne

Insurance, 500+ employees

Less than 6 months

5.0

“My comfort software”

Pros

I absolutely love this app for its convenience and time-saving abilities. The design is brilliant and adds to the overall user experience.

Cons

Although I was a bit confused in the beginning, I quickly got used to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Katie

Small Business, 51-100 employees

More than a year

5.0

“Great company communication tool”

Pros

Basecamp is excellent for centralizing communication. You can have individual teams and company-wide discussions all in one place. Instead of using multiple text groups or emails, Basecamp brings everything together.

Cons

At the moment, I don't have any cons to mention. Basecamp pretty much covers everything I need and is easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Eren

Education, E-Learning, 500+ employees

Less than 6 months

4.0

“Workflow flows”

Pros

Basecamp played a key role in designing our company workflow. It was easy to use and adapt to the new features.

Cons

Customer service should respond faster.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

B
Bas

Finance, 51-100 employees

Less than a year

5.0

“Very handy projectmanagement software”

Pros

We used Basecamp for two years and were highly satisfied with its functionality. However, due to a merger and the addition of new coworkers, we made the decision to switch to a competitor.

Cons

I have no complaints. It's easy to use and provides a lot of options for project management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

“BASECAMP Tool for team Management”

Pros

In my opinion, Basecamp is one of the best tools on the market for managing and organizing project team activities. The mobile version is highly compatible as it allows for easy tracking of tasks and activities. Additionally, the customizable boards and charts cater to different vendors and effectively manage daily activities and calls.

Cons

The customer support team should be more responsive. I can manage a moderate team size, but I face issues with bigger teams. It would be helpful to have a central repository system for recording training sessions and important documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
LOAI

IT, 1-10 employees

4.0

“Thank you for your services.”

Pros

I liked using it because it helped me manage my tasks more appropriately.

Cons

I hope for more features in the future as I believe they would be helpful.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

6

S
Sophie

Consultants, 51-100 employees

Less than 6 months

4.0

“It's a useful tool, but using it less, because of the visuel and simplicity. But it's useful, but you fist have to get used to and to adapt.”

Pros

One of the things I like the most is the ability to share projects with colleagues. This feature has been very useful during the COVID pandemic and remote work situations.

Cons

Communication through Basecamp is not as simple as we thought, and it's better for sharing stuff than for directly communicating with each other.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

A
Apparao

Logistics and Supply Chain, 1-10 employees

Less than 6 months

4.0

“Basecamp review”

Pros

What sets Basecamp apart from other project management and team communication tools is its all-in-one platform, communication features, Hill Charts and client access. Additionally, the fact that Basecamp offers a free account for teachers and students, while still providing all the capabilities of the paid plans, makes it an appealing project management system.

Cons

Basecamp's lack of customization options which is inconvenient.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

K
Kane

IT, 1-10 employees

Less than a year

3.0

“Its ok....for basics”

Pros

Setting up a Basecamp was not an issue also all the team members started using it without any trouble. All thanks to its simple functions and intuitive interface.

Cons

A couple of years ago, we were using version 2.0, which had limited functionality. Integrating with Google Drive was a challenge, and storage beyond that was an issue. It didn't offer the scope of what we wanted for the future. I'm not sure if version 3.0 or the current version is better, to be honest. We switched over to Teamwork.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6