Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DR
Daud Rahman

Accounting, 11-50 employees

Less than 6 months

5.0

“Clean teamwork hub”

Pros

Basecamp keeps projects, conversations, tasks and files neatly organized in one place which makes day to day work much easier. The layout is clean and user friendly so new team members can jump in without needing much training. The message boards, to-do lists and automatic check-ins are especially useful because they cut down on unnecessary meetings and constant email back and forth. Sharing files and communicating with the team is also very easy which makes collaboration feel much more efficient.

Cons

It does a really good job with simplicity but it does miss some of the more advanced tools you get with other project management platforms. Reporting, workflow automation and customization can feel a bit limited especially for bigger or more complicated projects. Also it doesn't offer advanced resource management or detailed project tracking so it may not be the best fit for organizations that need more sophisticated project management features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

HVT
Harsh Vipul Thakkar

Events Services, 1-10 employees

More than a year

5.0

“all in one team coordination”

Pros

Having projects, tasks, discussions and files all in one place has been really helpful. It makes working with a team much easier and cuts down on the back and forth of chasing updates across different platforms.

Cons

When multiple projects and discussions are active at once, it can start to feel a bit overwhelming. Tracking down older information also sometimes takes longer than I'd expect.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

HM
Hannah McKinley

Health, Wellness and Fitness, 500+ employees

More than a year

4.0

“Clean design with helpful overview”

Pros

The interface is really pleasant to look at and it makes it simple to tell who's working on each project and which boards are connected to it. The homepage gives a decent snapshot of everything in one place including recent activity across your projects, the project list itself and a handy quick-add area for folders, new projects and more.

Cons

It works well when you mainly need a shared space for collaboration and task assignment but it does have some limitations with subtasks. You can add subtasks to an item but you cannot go a level deeper with sub-subtasks. That sounds minor yet there are plenty of situations where that extra layer would be really useful. It's also a little tricky to get to your items since they aren't visible right from the homepage with everything else so you have to go into another page and use filters to find them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

CK
Corey Knoblich

Information Technology and Services, 500+ employees

More than a year

5.0

“All project communication in one place”

Pros

Ever since we started using it, the usual excuses about not getting an email or text about an assignment have pretty much disappeared. It keeps all the conversations and documentation for each project in one central place which makes a big difference. You can assign a task to a team member, set a deadline and everyone else on the team can immediately see where things stand. It has really cut down on all the back and forth questions and we no longer have to jump between several different apps just to finish one task.

Cons

Working in it can be frustrating when you're handling a lot of projects at the same time because the interface feels slow and not very appealing. It's also disappointing that the dashboard cannot be customized and that there aren't more advanced filtering options. It works well for smaller, simpler tasks but if you need to do anything more complex with your data, it just doesn't hold up. My boss also occasionally complains about the way their pricing model changes. On top of that the search function is a headache especially when trying to track down an old PDF from months ago.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

AO
Austin Osborne

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0

“Reliable project management hub”

Pros

At our company, it handles our larger projects, day to day task tracking and document storage all in one place. It comes with plenty of useful features and the platform is very simple to work with. We also haven't run into bugs or technical problems when using it.

Cons

Nothing really stands out as a downside. The software has been consistently reliable and I cannot think of any time we've had trouble with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS
Keith Shields

Computer Software, 51-100 employees

More than a year

5.0

“Task tracking feels much better”

Pros

Compared with the previous version, this release fixes a lot of the issues that used to be a constant headache. Task tracking does work and you can create lists and manage things properly even if the app still crashes completely at times and notifications only show up after a brief freeze. It's at least a noticeable improvement especially since the older version would log you out after just five minutes so the overall flow feels much better now when that doesn't happen.

Cons

The price is a bit steep for the amount of functionality you actually get. On top of that moving documents around is more awkward than it should be because the upload option is buried in another menu layer under two unrelated choices.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

PB
Philip Bowne

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Fantastic for remote teamwork”

Pros

Managing projects across a large remote team became much more organized with it and it really helped us stay on top of our work. The platform was easy to use, file sharing was hassle-free and it felt like very good value for the price.

Cons

One thing I ran into was getting a lot of notifications sometimes even after projects had already wrapped up although that may have been more about me not setting it up or using it properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NC
Nikki Caro

Construction, 11-50 employees

Less than a year

5.0

“all in one teamwork hub”

Pros

This tool does a really good job of keeping projects, tasks, files and team communication organized in one place. It's user friendly, simple for our team to navigate and keeps everyone aligned without making project management feel too complicated. The file sharing and communication tools are especially useful for keeping project details accessible and well organized.

Cons

A few features can feel a bit limited when compared with more advanced project management platforms. The invoicing and payment tools could be stronger as well and it may take a little time to set everything up the way you want. That said the simplicity is also one of its biggest strengths.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

EM
Eugene Mahnach

Information Technology and Services, 51-100 employees

More than a year

5.0

“Reliable tracking with integrations”

Pros

Time tracking has been working well for me as long as I remember to click start and that is honestly a big reason why I keep using Basecamp. We were also able to add outside clients into our workspace without the dashboard crashing which was a nice surprise. I really expected most of the integrations to fall apart but connecting Outlook actually worked and we were able to pull in all of our emails.

Cons

The thing that gets annoying is how many emails it sends about new features nobody seems to have asked for and they end up cluttering my inbox. On top of that if you need even one basic report, it costs an extra $30 per month for each person. There are also just too many clicks to get things done.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

GO
Gabriella Oliveto

Telecommunications, 11-50 employees

More than a year

5.0

“Organized invoicing with team files”

Pros

It has been really useful for keeping invoicing simple and file sharing organized. The invoicing setup is clear and structured which makes it much easier to stay on top of payments. I also like having project files kept in one central place so the team can get what they need quickly without digging through old emails.

Cons

One downside is that the file storage comes with limits and the search feature can be a bit slow when trying to find older files in larger projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EP
Elena Pollastro

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

“all in one teamwork hub”

Pros

Having message boards, to-dos, docs and check-ins all together in one place has been a big win for us since we no longer have to bounce between five different apps. The flat pricing instead of per-user fees has also made budgeting much more predictable as the team has grown.

Cons

It doesn't include more advanced tools like Gantt charts, time tracking or detailed reporting right out of the box. When projects get more complex and involve dependencies, it can feel a bit too basic and the customization is fairly limited compared with other competitors.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AT
Ashley Tran

Philanthropy, 51-100 employees

Less than a year

4.0

“Worth it for team collaboration”

Pros

This tool really helped with organizing tasks across different projects, staying on top of multiple departments and tracking progress without things getting scattered. Also it made working with the team much more convenient since sharing documents and collaborating in one place was simple. If you're able to take advantage of the full set of tools it includes, the overall value feels well worth the cost.

Cons

Getting started with it took a little time because I had to figure out how each feature worked and learn my way around the platform. Once I got familiar with it though using it became easier.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

AD
Allison Delvendiep

E-Learning, 1-10 employees

Less than a year

5.0

“Clean collaboration hub”

Pros

As per me its biggest strength is how well it brings everyone into one place. Plus it makes it simple to work on projects, share files, chat and keep conversations moving. The interface is clean and well organized and the whole space is easy to navigate and jump into.

Cons

This isn't the cheapest option. It's not extremely expensive but there are plenty of other platforms that offer similar features without the same price tag.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

EL
Eduardo Lamas

Construction, 500+ employees

More than a year

5.0

“Organized teamwork made simple”

Pros

It has been an excellent tool for keeping projects and team collaboration organized. Everything such as conversations, tasks, files and deadlines stays in one place which makes it much easier to manage daily work. The interface is clean and user friendly so it doesn't take much time to get used to. It's especially useful for making sure everyone stays aligned without constantly digging through emails or scattered messages. Overall it takes a lot of the stress out of project management and makes the whole process feel far more organized. I'd absolutely recommend it to teams looking for something simple and dependable.

Cons

A drawback with it is that it can feel a bit too basic if your team needs more advanced project management tools. It does a good job of organizing tasks, messages and files but some teams may end up wanting deeper reporting, more customization or support for more complex workflows. The layout can also require a little adjustment when you're juggling a large number of projects at once. Overall it's simple and user friendly but it may not be the right choice for teams with more complicated project requirements.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

MH
Mike Harmon

Alternative Medicine, 1-10 employees

Less than a year

5.0

“Easy dashboard with navigation”

Pros

The interface and dashboard seem much more user friendly now and it's simple to move around my own work as well as my colleagues tasks.

Cons

Honestly nothing significant comes to mind. There was a bit of a learning curve at first but I have settled into it and use it comfortably now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NW
Nathaniel Williams

Music, 11-50 employees

More than a year

5.0

“Kept our internship team connected”

Pros

Before getting started, I wanted to be sure Basecamp wouldn't be a frustrating program to work with and it turned out to be nothing like that. It fit really well with what I needed during my internship especially since I had been in a studio environment for years. More than anything, it helped keep everyone on the same page and brought our whole team together.

Cons

The only issue I noticed was with how efficiently it worked between PCs and Macs although that may have been more related to my specific setup than to the app itself.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MV
Marquita Venters

Automotive, 500+ employees

More than a year

5.0

“Clients stay aligned effortlessly”

Pros

It has totally changed the way we work with clients. Instead of digging through cluttered email chains for important files, everything now lives in one user friendly shared dashboard. The message boards do a fantastic job of keeping project conversations organized and the automatic check-in feature has cut down a lot on those lengthy status meetings. It keeps the whole team on the same page and helps keep our clients happy throughout the process.

Cons

Though its interface is clean and user friendly but I'd still prefer more advanced options for customizing reports and managing task dependencies.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS
Shawna Simcic

Accounting, 11-50 employees

Less than 6 months

5.0

“Team collaboration that clicks”

Pros

Basecamp makes working with my team really fun and easy, whether I am coordinating with one person or a group of 12. The reminders and task lists are especially simple to use which helps keep everything on track.

Cons

One part of it that can be a little confusing is organizing the title and summary sections, along with figuring out where subtasks belong and how they should fit into the bigger picture.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JM
Justin Menkveld

Information Technology and Services, 11-50 employees

More than a year

5.0

“Centralized approvals with team visibility”

Pros

This tool makes it much easier to see what everyone else is working on instead of digging through my inbox for updates that may or may not be there which is the last thing I want to deal with on a Monday morning. Our setup never caused any crashing issues. I am also happy that we could keep approved files together in one place. I expected the Creative Cloud integration to overwhelm our computer but it actually handled it pretty well.

Cons

Trying to locate anything from an older project is nearly impossible unless you happen to remember the odd ID number tied to the item because the search tool basically stops being useful once you start typing. There are also far too many buttons in the software. My teammates still complain that it took weeks just to learn the basics of it and every time it updates, I get another pointless email saying nothing new.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NE
Nicholas Ebelhack

Higher Education, 51-100 employees

More than a year

5.0

“Clear project timelines”

Pros

One thing that really works well with this software is how clearly it shows the information we need right on the site. We've used other tools before and looking back, they just weren't nearly as effective when it came to managing a work timeline.

Cons

My only frustration is that notifications are still hard to notice once they're accidentally dismissed and I also wish the system included a better log.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10