Total 173 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

29%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
April 2024

Basecamp will Keep you Going

Pros

The interface of this software is quite user-friendly, and it even has a mobile app that complements the web application. It offers common features that are on par with other services.

Cons

I come to know that there are hidden costs that can unexpectedly arise, and sometimes they don't align with the expected features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

C

Caroline

Consumer Services, 1-10 employees

Less than a year

4.0
February 2024

Basecamp works great for large organizations with many clients

Pros

I mainly liked Basecamp for its email reminders regarding tasks, groups and due dates.

Cons

I faced some difficulties when sorting through folders in Basecamp, and at times it didn't provide the level of customization I needed for my different teams.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

U

Udoh

Oil & Energy, 1-10 employees

5.0
February 2024

Base camp review

Pros

It's easy to set up, navigate and integrate with other apps. It's particularly beneficial for small businesses and multiple projects.

Cons

There is no free account option and offline services are not available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Randy

Information Technology and Services, 51-100 employees

Less than a year

5.0
February 2024

Streamline Project Management with BaseCamps All in one solution

Pros

The user-friendly interface and seamless file-sharing feature of this software are fantastic.

Cons

I haven't come across any issues or problems while using this software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M

Mike

Alternative Medicine, 1-10 employees

Less than a year

4.0
February 2024

Basecamp keeps your team working together as an efficient team.

Pros

I love that I am being able to see the entire overview of the project I am involved in.

Cons

When I started using it, I have to spend a lot of time on learning because there are numerous features that are unnecessary for me to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

J

Jomon

Education Management, 11-50 employees

Less than 6 months

4.0
February 2024

Managing work and communication

Pros

Having the ability to track tasks, deadlines and files in one place is fantastic.

Cons

There are issues with proper time tracking and limited reporting and exporting capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vikas

Staffing and Recruiting, 51-100 employees

More than a year

5.0
February 2024

Review about Basecamp

Pros

We have two teams using Basecamp to track projects and share updates and follow-ups on activities. It's easy for us to use, and we can create chat rooms for each client and project management.

Cons

One aspect I like the least is the response time of the support team, as it can take a bit longer than expected.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Sierra

Design, 1-10 employees

Less than a year

3.0
February 2024

Limited features and functionality

Pros

The calendar view in Basecamp allows our team to visually track our ongoing and upcoming projects.

Cons

We had to come up with our own way, such as color coding calendar events to make the data more useful for our team. It required a lot of manual work to make it functional.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

J

Joe

Events Services, 51-100 employees

More than a year

5.0
February 2024

Go all in and this will work the best.

Pros

Basecamp provides excellent tools for managing document versions, contracts, schedules, date reminders, tasks and task templates for similar projects. The interface is well-designed for allocating tasks to users at different stages of the projects.

Cons

Sometimes, it was a bit challenging to access a detailed view of tasks and projects in a way that was easy to understand and take action on. The interface is mainly focused on text, which is great for those who prefer a textual approach. However, it may not be ideal for individuals who have a visual or graphic learning and memory style.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Louise

Higher Education, 500+ employees

More than a year

5.0
February 2024

Thumbs up for Basecamp

Pros

I like the option to collaborate with individuals from different organizations on various projects. It's convenient to have everything in one place, along with a readily accessible history.

Cons

Adding or removing people sometimes requires multiple clicks, although it's not a major issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

L

Leah

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
February 2024

Easy Platform to Use and Very Effective

Pros

The support is readily available for any issues that arise and the platform is extremely user friendly. It excellently manages almost every aspect of my project.

Cons

At this time, I have not come across any cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maxime

Animation, 11-50 employees

5.0
February 2024

I can't imagine working in team without Basecamp

Pros

It's an excellent team management tool and I truly believe every company needs it.

Cons

The interface can be a bit slow sometimes, but it might be due to my computer needing an upgrade!

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

T

Tania

Cosmetics, 51-100 employees

Less than a year

4.0
February 2024

Basecamp for work

Pros

It's easy to communicate with team members and assign them tasks. It serves as a great communication medium for remote workers.

Cons

Loading time can be high when there are many documents.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

V

Virender

Information Technology and Services, 101-500 employees

Less than a year

5.0
February 2024

Best use for Management

Pros

The project's simplicity makes it easy to use right from the start. I like receiving morning notification emails with updates on all the Basecamp tasks. The due date feature is helpful for keeping track of task deadlines.

Cons

Honestly, I couldn't find any cons about Basecamp. It's simple to use and provides notifications accordingly. The only thing I like less is that I can't resize the pictures I paste into my Basecamp tasks. I think Basecamp should work on that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Deanna

Marketing and Advertising, 1-10 employees

Less than a year

4.0
February 2024

Basecamp is a Good Project and Team Management System

Pros

Once you understand the program, it's easy to find what you're looking for in Basecamp. We truly like the fact that it serves as a platform for team and project management all in one. It simplifies the management of every aspect of our business.

Cons

Personally, I found the interface a bit clunky and not very intuitive when I first started using it. It took some time to figure everything out. However, once you become familiar with it and work through the initial challenges, it becomes easier to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

R

Rajesh

Computer Software, 51-100 employees

Less than a year

5.0
February 2024

Best tool to manage products easliy

Pros

One of my favorite aspects is the simple task creation. From a single platform, I can communicate with clients and engage in personal chats with them.

Cons

Unfortunately, this tool does not have a feature to set specific time intervals for task completion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Marketing and Advertising, 11-50 employees

Less than a year

4.0
February 2024

Basecamp was our agency tool

Pros

The agency we hired provided us with our own customized Basecamp. We were able to tailor it to our team's needs and manage access. The ultimate benefit of Basecamp extends beyond project management as it holds the agency accountable. The documentation tools proved to be vital.

Cons

The email notifications could be improved. It would be great if the tool allowed more customization in terms of which projects we can email people about, the duration of email notifications and the frequency of emails.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

JL

Jerra L

Consumer Services, 51-100 employees

More than a year

5.0
February 2024

Task management made super easy

Pros

Basecamp is a definite hit for me. It's a simplified, tailored and integrated platform that's easy to use. Its wide range of functionalities perfectly suits my task management needs. The simple and unified dashboard allows me to keep track of all my client appointments. Since it's the default communication platform in our salon, we use it as a centralized space for sharing new hairstyles and brainstorming ideas on how to achieve each one. It excels in facilitating the sharing of files in any format, especially pictures, which are common in our setup. The calendar feature ensures that every appointment is scheduled without conflicts or overlapping salon appointments.

Cons

Honestly, I absolutely love every aspect of Basecamp and have no complaints whatsoever.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
February 2024

Basecamp pros and cons

Pros

I'm really amazed with fact that with Basecamp it is to create posts and tag others to view them. We use it a lot for internal communication about clients, so having tags available is highly useful.

Cons

It would be better if there were a more centralized way to chat with coworkers, and if organizing multiple sections of projects was more streamlined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jill

Music, 11-50 employees

More than a year

5.0
February 2024

Comprehensive Organizational Corkboard

Pros

I'm impressed by how easy it is to learn and use the user interface. It's laid out intuitively, making it simple to handle multiple projects simultaneously. Also the availability of plenty of features ensures that tracking to-do lists and team activity is unproblematic.

Cons

It can be a bit difficult to figure out how certain tracking features work and determine which ones are best for organizing your work. Sometimes, there are more items than necessary, and it would be helpful to have the option to remove unused features from the dashboard and menu.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8