Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B
Bodamer

Translation and Localization, 11-50 employees

More than a year

5.0

“Basecamp is a powerhouse for project management and makes collaboration easy.”

Pros

Basecamp offers an extraordinary wide range of communication functions that make it easy for team members to share information and collaborate during projects. The platform harmonizes all project details on one dashboard which provides a clear visualization of progress. Its user interface is simple and well-designed which makes navigation unproblematic.

Cons

Basecamp has been so perfect, and there is absolutely nothing to like least about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

C
Chris

Legal, 1-10 employees

Less than a year

4.0

“Basecamp Good for Small Business”

Pros

Setting up and using Basecamp was not a problem. It has great potential, especially for small businesses.

Cons

The document management features are not as good or reliable as those in larger online document collaboration services.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

L
Luis

Logistics and Supply Chain, 1-10 employees

5.0

“Basecamp Helps Businesses Move Forward”

Pros

What I enjoy the most is that it is easy to use and provide convenience of organizing tasks within a single platform.

Cons

I didn't like the pricing. The overall software seemed to do what it intended to do, so it really depends on your needs and budget.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M
Marilin

Education, E-Learning, 500+ employees

Less than a year

4.0

“Easy to work as a team”

Pros

Basecamp is quite user-friendly. One of the standout features is the ability to manage different projects separately, saving time on project tracking. I also like that it can be accessed from both mobile phones and laptops, and it integrates well with other tools like Google Calendar.

Cons

The main disadvantage for me is that the free version has limitations on the number of projects that can be carried out.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

F
Frankie

Marketing, Advertising, 11-50 employees

Less than a year

5.0

“100% project management without breaking the budgets”

Pros

By using this project management tool, we can save time and allocate our budgets more efficiently towards client work. It empowers our team to collaborate on projects and exceed expectations.

Cons

At times, the style felt a bit outdated due to its basic layout. However, this meant that the site was fast and the tracking was smooth without any distractions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q
qasm

IT, 51-100 employees

Less than a year

4.0

“Review of the application”

Pros

I enjoyed how fast and efficient the program is. It provides excellent service, even for large projects.

Cons

When I needed support at the beginning, the response was slow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

R
Roselle

Public Sector, 1-10 employees

Less than a year

5.0

“Useful tool for managing projects”

Pros

The clean interface of Basecamp makes it user-friendly and easy to navigate. I also like receiving email reminders for upcoming tasks and projects, which greatly improved collaboration within our remote team.

Cons

If you have experience with other task management software, learning Basecamp can be a bit of an issue. I struggled in the start to figure out how to organize my projects.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

10

K
Kristi

Nonprofit, 51-100 employees

Less than 6 months

5.0

“Good for project management”

Pros

As a client working on a communications project with multiple teams producing various assets, I found this tool to be priceless. It streamlined the process as it brings projects and people together under one tool which allows us to map out complex tactics and timelines seamlessly.

Cons

I have no complaints about my experience using Basecamp!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

H
Haley

Small Business, 1-10 employees

Less than 6 months

4.0

“Not very satisfied”

Pros

Customers benefit from the ease of use and a straightforward monthly pricing model.

Cons

The reports are limited, and the communication features are bland.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

6

Functionality

8

S
Stephanie

Accounting, 11-50 employees

Less than a year

4.0

“Good product but has limited features”

Pros

This tool is simple and user friendly. If you're looking for something easy to use, this is it.

Cons

Adding more features and making it more visually appealing would be really helpful.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

A
Avinash

IT, 51-100 employees

More than a year

5.0

“Centralizes communication and project management”

Pros

Basecamp has significantly improved collaboration and communication within our team and with our clients. It has proved to be an easy to use tool that has made a positive impact.

Cons

I can't find any cons. Everything seems fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Fernando

Consultants, 1-10 employees

Less than a year

5.0

“Best free PMS out there!”

Pros

Basecamp is an excellent free project management system for personal use. And it's quite affordable for company use too! It covers all the necessary features for project management. Implementation is easy, and you can easily share documents through the platform.

Cons

The functionality is limited, as you cannot program additional functions or sequences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
joseph

Auto Dealership, 1-10 employees

5.0

“my honest opinion”

Pros

Overall, most aspects of Basecamp were on point, although there were a few areas where improvements could be made. The information felt slightly scattered at times.

Cons

The price was quite high, and I think the layout should match the price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Allen

Education, E-Learning, 1-10 employees

More than a year

5.0

“Project management, easy for end user.”

Pros

I love how easy it is to use, with simple communication flows within my projects.

Cons

I have nothing bad to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Henry

Real Estate, 500+ employees

Less than a year

5.0

“A software I wish I knew earlier. Basecamp has simplified my work suitably.”

Pros

Basecamp has had a significant impact across departments, bringing unity in achieving targets and streamlining communication. I can easily hold group chats with my colleagues, and the best part is that I can manage everything remotely. The user-friendly interface encourages independent learning, and the customer service is excellent. I'm excited for even greater achievements with Basecamp.

Cons

The services are the best. Basecamp has proven to be reliable and secure. I am very impressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mehran

IT, 101-500 employees

Less than a year

5.0

“Basecamp Review”

Pros

The ease of use is what I love most about Basecamp. No technical headaches, just smooth sailing. It's like they read our minds and understood exactly what our team needs. The real-time chatting feature is awesome. We can communicate, share files and keep everything organized on message boards without any frustration. No more lost conversations or digging through emails! And the notifications are perfect. They keep us informed without confusing us, and we can customize them to our preferences. Thumbs up, Basecamp!

Cons

I just wanted to express how much I love using the platform, but I have to be honest about a couple of things. Uploading large files in the chat takes a bit too long, and watching videos on the message board is somewhat slow, even with good internet. It would be awesome if we could speed up the file uploading process and make videos play faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
sercan

Manufacturing, 1-10 employees

More than a year

5.0

“online project management and collaboration platform”

Pros

This project management system stands out for its powerful yet simple usability.

Cons

The personal version is free but has limited features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

S
Sam

Customer Service, 11-50 employees

Less than a year

5.0

“Great for some users”

Pros

I really liked the simple design and functionality of Basecamp. It does exactly what it's supposed to without trying to be more than that.

Cons

Basecamp wasn't as good as some other specialized tools in certain aspects. It didn't excel at chat and async collaboration like Slack, and it wasn't as effective for task management as Trello. While Basecamp could handle those functions, our team preferred using more specialized and feature-rich tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N
Nikoloz

Social Media, Advertising, Marketing, 1-10 employees

Less than a year

4.0

“Basecamp review after a year of using”

Pros

Basecamp stands out for its simplicity and focus on essential tasks. Also you will not find it too much cluttered with all the unnecessary features. It excels in facilitating collaboration, whether it's organizing meetings, creating roadmaps, or managing projects. The mobile support, reasonable pricing, impressive hill charts, client accessibility and user-friendliness all contribute to its advantages. In a previous role where I oversaw a team of seven, I actively used Basecamp due to my passion for organization. It served as an excellent task management system, offering great visibility into task and project progress.

Cons

The downside of this product is the absence of certain features across all versions, which we found limiting. My main complaint about the platform is the complexity caused by different Basecamp versions. This poor experience led us to switch away from this product. Additionally, I am unable to remove an inappropriate comment from a parent, which is a notable limitation.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

O
Ollie

Marketing, Advertising, 500+ employees

More than a year

5.0

“Basecamp Review”

Pros

Basecamp's ease of use and centralized, simple interface makes it ideal for design and creative projects.

Cons

I experienced significant lag time and found that the offline capabilities were quite limited.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10