Total 360 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars32%
3
Stars6%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Translation and Localization, 11-50 employees
More than a year
“Basecamp is a powerhouse for project management and makes collaboration easy.”
Pros
Basecamp offers an extraordinary wide range of communication functions that make it easy for team members to share information and collaborate during projects. The platform harmonizes all project details on one dashboard which provides a clear visualization of progress. Its user interface is simple and well-designed which makes navigation unproblematic.
Cons
Basecamp has been so perfect, and there is absolutely nothing to like least about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Legal, 1-10 employees
Less than a year
“Basecamp Good for Small Business”
Pros
Setting up and using Basecamp was not a problem. It has great potential, especially for small businesses.
Cons
The document management features are not as good or reliable as those in larger online document collaboration services.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Logistics and Supply Chain, 1-10 employees
“Basecamp Helps Businesses Move Forward”
Pros
What I enjoy the most is that it is easy to use and provide convenience of organizing tasks within a single platform.
Cons
I didn't like the pricing. The overall software seemed to do what it intended to do, so it really depends on your needs and budget.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Education, E-Learning, 500+ employees
Less than a year
“Easy to work as a team”
Pros
Basecamp is quite user-friendly. One of the standout features is the ability to manage different projects separately, saving time on project tracking. I also like that it can be accessed from both mobile phones and laptops, and it integrates well with other tools like Google Calendar.
Cons
The main disadvantage for me is that the free version has limitations on the number of projects that can be carried out.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
Marketing, Advertising, 11-50 employees
Less than a year
“100% project management without breaking the budgets”
Pros
By using this project management tool, we can save time and allocate our budgets more efficiently towards client work. It empowers our team to collaborate on projects and exceed expectations.
Cons
At times, the style felt a bit outdated due to its basic layout. However, this meant that the site was fast and the tracking was smooth without any distractions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IT, 51-100 employees
Less than a year
“Review of the application”
Pros
I enjoyed how fast and efficient the program is. It provides excellent service, even for large projects.
Cons
When I needed support at the beginning, the response was slow.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Public Sector, 1-10 employees
Less than a year
“Useful tool for managing projects”
Pros
The clean interface of Basecamp makes it user-friendly and easy to navigate. I also like receiving email reminders for upcoming tasks and projects, which greatly improved collaboration within our remote team.
Cons
If you have experience with other task management software, learning Basecamp can be a bit of an issue. I struggled in the start to figure out how to organize my projects.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
10
Nonprofit, 51-100 employees
Less than 6 months
“Good for project management”
Pros
As a client working on a communications project with multiple teams producing various assets, I found this tool to be priceless. It streamlined the process as it brings projects and people together under one tool which allows us to map out complex tactics and timelines seamlessly.
Cons
I have no complaints about my experience using Basecamp!
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Small Business, 1-10 employees
Less than 6 months
“Not very satisfied”
Pros
Customers benefit from the ease of use and a straightforward monthly pricing model.
Cons
The reports are limited, and the communication features are bland.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
6
Functionality
8
Accounting, 11-50 employees
Less than a year
“Good product but has limited features”
Pros
This tool is simple and user friendly. If you're looking for something easy to use, this is it.
Cons
Adding more features and making it more visually appealing would be really helpful.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
IT, 51-100 employees
More than a year
“Centralizes communication and project management”
Pros
Basecamp has significantly improved collaboration and communication within our team and with our clients. It has proved to be an easy to use tool that has made a positive impact.
Cons
I can't find any cons. Everything seems fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consultants, 1-10 employees
Less than a year
“Best free PMS out there!”
Pros
Basecamp is an excellent free project management system for personal use. And it's quite affordable for company use too! It covers all the necessary features for project management. Implementation is easy, and you can easily share documents through the platform.
Cons
The functionality is limited, as you cannot program additional functions or sequences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Auto Dealership, 1-10 employees
“my honest opinion”
Pros
Overall, most aspects of Basecamp were on point, although there were a few areas where improvements could be made. The information felt slightly scattered at times.
Cons
The price was quite high, and I think the layout should match the price.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education, E-Learning, 1-10 employees
More than a year
“Project management, easy for end user.”
Pros
I love how easy it is to use, with simple communication flows within my projects.
Cons
I have nothing bad to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 500+ employees
Less than a year
“A software I wish I knew earlier. Basecamp has simplified my work suitably.”
Pros
Basecamp has had a significant impact across departments, bringing unity in achieving targets and streamlining communication. I can easily hold group chats with my colleagues, and the best part is that I can manage everything remotely. The user-friendly interface encourages independent learning, and the customer service is excellent. I'm excited for even greater achievements with Basecamp.
Cons
The services are the best. Basecamp has proven to be reliable and secure. I am very impressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IT, 101-500 employees
Less than a year
“Basecamp Review”
Pros
The ease of use is what I love most about Basecamp. No technical headaches, just smooth sailing. It's like they read our minds and understood exactly what our team needs. The real-time chatting feature is awesome. We can communicate, share files and keep everything organized on message boards without any frustration. No more lost conversations or digging through emails! And the notifications are perfect. They keep us informed without confusing us, and we can customize them to our preferences. Thumbs up, Basecamp!
Cons
I just wanted to express how much I love using the platform, but I have to be honest about a couple of things. Uploading large files in the chat takes a bit too long, and watching videos on the message board is somewhat slow, even with good internet. It would be awesome if we could speed up the file uploading process and make videos play faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Manufacturing, 1-10 employees
More than a year
“online project management and collaboration platform”
Pros
This project management system stands out for its powerful yet simple usability.
Cons
The personal version is free but has limited features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Customer Service, 11-50 employees
Less than a year
“Great for some users”
Pros
I really liked the simple design and functionality of Basecamp. It does exactly what it's supposed to without trying to be more than that.
Cons
Basecamp wasn't as good as some other specialized tools in certain aspects. It didn't excel at chat and async collaboration like Slack, and it wasn't as effective for task management as Trello. While Basecamp could handle those functions, our team preferred using more specialized and feature-rich tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Social Media, Advertising, Marketing, 1-10 employees
Less than a year
“Basecamp review after a year of using”
Pros
Basecamp stands out for its simplicity and focus on essential tasks. Also you will not find it too much cluttered with all the unnecessary features. It excels in facilitating collaboration, whether it's organizing meetings, creating roadmaps, or managing projects. The mobile support, reasonable pricing, impressive hill charts, client accessibility and user-friendliness all contribute to its advantages. In a previous role where I oversaw a team of seven, I actively used Basecamp due to my passion for organization. It served as an excellent task management system, offering great visibility into task and project progress.
Cons
The downside of this product is the absence of certain features across all versions, which we found limiting. My main complaint about the platform is the complexity caused by different Basecamp versions. This poor experience led us to switch away from this product. Additionally, I am unable to remove an inappropriate comment from a parent, which is a notable limitation.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Marketing, Advertising, 500+ employees
More than a year
“Basecamp Review”
Pros
Basecamp's ease of use and centralized, simple interface makes it ideal for design and creative projects.
Cons
I experienced significant lag time and found that the offline capabilities were quite limited.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10