Total 173 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

29%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RK

Randy K.

Sales , 51-100 employees

5.0
March 2023

Basecamp offers great value for money

Pros

I have been using Basecamp software for a few months now and I must say that it provides great features at an affordable price. The software is quite easy to use and has made it much easier to collaborate with my team and manage projects. With Basecamp, I do not have to worry about missing any deadlines or updates as everyone on the team is kept in the loop. The customer support has been excellent and they resolve any issues quickly.

Cons

The only downside is that there are some minor glitches that need to be fixed. However, these are minor and do not affect the overall performance of the software. All in all, Basecamp is a great choice for any organization looking for an efficient project management solution.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

JM

Jonah M.

IT , 500+ employees

5.0
February 2023

Basecamp is the perfect project management platform for our organization.

Pros

Basecamp has been a great choice for our organization as it is extremely user-friendly and very intuitive to work with. It makes organizing projects, tasks, and progress updates much easier and faster than any other software we have used earlier. Its powerful enough to handle complex projects and is suitable even for large teams. The real-time updates and notifications make it easier to keep everyone on the same page. We are extremely satisfied with the customer support as well, they have been very helpful in resolving all our queries.

Cons

The only issue we have come across so far is the lack of integration options with other software and applications. We hope to see more integrations in the future for a better experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

MK

Mallory K.

Design, 11-50 employees

4.0
February 2023

Basecamp really makes project management a fun thing to do.

Pros

My journey with Basecamp started 5 years ago when I was working with a small team. Before that, I used to juggle multiple software tools for task management, communication, and collaboration. But Basecamp has always been a great one-stop solution for all our needs. That allowed me to focus more on the creative part of my job rather than managing the workflow. Now my team has grown and we use Basecamp Pro for all our projects. Its features are really helpful in keeping track of tasks, managing workflow, and collaborating with stakeholders.

Cons

The only downside is the pricing which can be a bit steep for smaller teams and freelancers. For example, when I proposed the idea of using Basecamp Pro to my other shareholders, they were a bit hesitant due to the cost. Having custom pricing plans can be really helpful in such scenarios.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

ED

Eduardo D.

Product Manager, 101-500 employees

5.0
February 2023

It is not perfect, but has the ability to take care of all your PM needs

Pros

Given that it allows for an unlimited number of users and projects, Basecamp is most likely the best project management solution for the money. I found it to be a very efficient tool at managing project and document repositories, which I have used for a very large team to organize meetings, documents, and straightforward tasks. Its navigation is also quite easy to master.

Cons

Basecamp lacks when it comes to tracking tools and document editing. Copy-pasted content from a Word document doesnt copy the formatting correctly, and the lack of multiple headings or the ability to add tables to a document is annoying.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

AB

Andrew B.

Education Management, 101-500 employees

3.0
January 2023

Overall, a highly dependable and noteworthy team management app!

Pros

I love how simple it is to start a project, add tasks, and allocate them. It is a very simple process and usually takes little of my time to get the team up and running. It essentially creates very transparent to-do lists for your team, improving accountability to complete tasks.

Cons

Basecamps visuals could be improved to keep up with some of its rivals. Important information ends up getting lost in the comments, so I have to be very careful how my team interacts with each other to keep the confusion to a minimum.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

7

VA

Vikram A.

Staffing and recruiting, 11-50 employees

5.0
January 2023

Basecamp will make task management easy for you!

Pros

Basecamp has been a great tool for our team as all the projects and tasks are allocated by the managers and peers on this platform, making it easy for everyone to keep track of them. Basecamp provides easy communication via comments, which makes it very convenient to use. We have been using Basecamp as a project management and collaboration tool and love how it makes our lives easier

Cons

Basecamp still doesn’t offer corporate-level video conferencing, which is a crucial feature for businesses with remote employees. Other than this, I have never experienced any issues when using Basecamp.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MA

Maszni A.

Construction, 500+ employees

4.0
December 2022

Excellent Choice for construction project management

Pros

It has a well-thought-out dashboard with every feature and menu in the place you expect them to be. I have been working more efficiently since I can quickly locate the tools I require. All of my projects and their development can be seen visually, making it simpler to understand their progress and level of completion.

Cons

Task management is basically useless since a lot of the tools required to manage complicated projects are missing. Dashboard is fantastic, but its look and feel are dated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

S

Shannon

Marketing, 11-50 employees

4.0
December 2022

A discrete, fun way to manage your projects

Pros

It is SO helpful to be able to add clients to a project while keeping them (as far as we want) away from project information. The ability to manage the client without them knowing what is going on behind the scenes is a function we use on a daily basis.

Cons

Task lists are rather straightforward. You wont be happy with this one if youre used to to-do lists with plenty of features (including images, color coding, sub-checklists in a to-do, etc.). And even though I thought Basecamps "me" tab was easy to use and intuitive, we find that new team members almost never quickly learn how to make the most of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

GM

Gavin M.

Information Technology and Services, 51-100 employees

4.0
November 2022

Well worth your investment!

Pros

Basecamp is flexible enough to allow access to the APIs, which has allowed us to adapt it to interface with our internal and some external systems. which means it now does practically everything we need it to. Every project is monitored and managed using the app, and we can report on their costs at any time. Our project hours are logged against each project utilizing the API.

Cons

I would like to be able to assign employees to projects with working hours to ensure they arent swamped with work. Also, creating Gantt charts should have been at least an option.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

AH

Aksa H.

Information Technology and Services, 101-500 employees

5.0
October 2022

One of the best so far!

Pros

Ever since we started using Basecamp as our sole way of communicating between all the team members, we have never looked back! All the ideas and critical information are exchanged right on the platform, and we are reminded of when and what to do through helpful check-ins.

Cons

All is well with Basecamp. I would just like them to add an option to allow team members to join the same topic between pings. It would make otherwise great software even better!

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

ILL

Ivan L. Lewandoski

Recruitment Specialist, 101-500 employees

4.0
October 2022

Efficient and effective PM tool

Pros

The UI of Basecamp is simple but effective. All the projects we are currently working on are neatly presented on the home page, and navigating between them is a breeze. It is simple to communicate with every team member with a helpful tagging feature. I have simply opted out of any pointless notifications to minimize distractions.

Cons

While the user interface is great, they could do with an update to the "user experience." There are occasional bugs that do get fixed from time to time, but they keep popping up.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

SU

Samuel U.

Financial Services, 101-500 employees

4.0
October 2022

The best organizational management tool on the market

Pros

I love how Basecamp so effortlessly merges private and public chat, meeting scheduling calendars, task management tools, file sharing, and storage, etc. under one roof so you dont have to pay for a lot of different tools. Everything we require to conduct our business successfully is available here. Every team, project, and job has its own discussion and sharing scopes comparable to those of a group, and task creation and tracking are well structured.

Cons

Comments often get tangled and complicated since they cannot be threaded to keep the chat free from clutter. Task management quickly gets difficult when this happens, and I am still waiting for an update to fix this.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

MLG

Melanie Latrelle G.

Design, 1-10 employees

5.0
October 2022

Great for a small design firms

Pros

Basecamp was suggested to me by another designer to manage web design jobs. I can keep everything for my client tasks in one location thanks to this software! I enjoy working with clients to establish a timeline and assign them duties. I also appreciate that we can link to Google documents as well as upload all of their documents. And all this can be easily done using a mobile device as well, which is really helpful.

Cons

Using Basecamp for document storage without any training is similar to using Google Drive. I would appreciate it if Basecamp could provide some specific training videos that would help me train others on the advantages it offers and possibly convince them to switch.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8