Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JJ
Joyce Jura

Broadcast Media, 51-100 employees

More than a year

5.0

“clean interface for teamwork”

Pros

Right from the start I find it clean and easy to use. It makes working with others on projects much easier for our team and task management is simple to handle inside the platform.

Cons

Honestly I have nothing to complain as everything is working for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Antonella Lafata

Hospital & Health Care, 51-100 employees

More than a year

4.0

“Easy setup with flawless tracking”

Pros

Getting this software up and running was completely hassle free and it does an excellent job of tracking conversations without missing anything.

Cons

The software has been outstanding overall and I honestly don't have anything to dislike about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

VR
Vanessa R

Entertainment, 1-10 employees

Less than 6 months

4.0

“Fresh, modern team workspace”

Pros

Right away the platform had a fresh, modern feel that made it seem more like a casual app than something dull and overly linear.

Cons

One thing it was missing was tag and labeling functionality which is essential for our team.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

7

A
Anonymous

Consumer Goods, 1-10 employees

More than a year

4.0

“Threaded teamwork that delivers”

Pros

One thing that really works well is how it lets us organize and thread conversations while keeping them accessible to the right people on the same project. It makes collaboration much more practical since important information isn't stuck in one person's email inbox and the whole team can stay on the same page.

Cons

The interface isn't the most modern or visually appealing and there are definitely other project management tools that look nicer. Still, it gets the job done and works well from a functional standpoint.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ORB
Otilde Roque Bueno

Information Technology and Services, 500+ employees

More than a year

4.0

“Centralized teamwork that delivers”

Pros

It stands out because it brings communication, tasks and lists into one central place which keeps everything organized and easy to follow. The automatic check-in feature is especially helpful since it encourages team members to regularly share progress updates making communication hassle free and keeping everyone aligned throughout the design process.

Cons

This one is definitely a useful tool though its file management could use some improvement because it doesn't offer the same level of sorting and tagging you get with platforms like CI or GitLab. It would also be really helpful to have more control over notifications so users could fine-tune alerts based on urgency or relevance and cut down on notification fatigue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

7

SP
Stanislav Pekarek

Food & Beverages, 51-100 employees

More than a year

5.0

“Flexible project collaboration”

Pros

Getting this set up across the company was easy. Also it does a good job supporting both task tracking and overall project management and it also makes it simple to stay connected with companies outside our business.

Cons

A few task editing features still seem to be missing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CV
Cory Vollbrecht

Information Technology and Services, 1-10 employees

Less than a year

4.0

“user friendly setup with navigation”

Pros

Compared with other project management platforms, it kept things easy with a clean, simple layout that was very user friendly.

Cons

It did fall short on a few important features especially reporting functionality which was missing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PR
Pierre Roux

Biotechnology, 51-100 employees

More than a year

4.0

“Simple communication that works”

Pros

Communication between users is not a hassle anymore and the project management tools are simple to use.

Cons

The project management features may feel somewhat limited for advanced users who want more powerful task tracking capabilities.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

7

EN
Emmanuel Nyitsse

Religious Institutions, 51-100 employees

More than a year

5.0

“Fantastic client collaboration hub”

Pros

This has made it possible for us to stay in touch with clients around the world and keep projects moving forward. It gives team members a place to exchange ideas freely which helps us come up with stronger results. Collaboration on projects feels much more organized and because of that tasks get completed faster.

Cons

Honestly it has worked really well for me and I don't have any negatives to point out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Apparel & Fashion, 51-100 employees

Free Trial

4.0

“Reliable hub for teamwork”

Pros

Its biggest strength is having one secure, accessible place for all project work. It's simple to bring in key stakeholders and discussions around projects can happen quickly and without hassle.

Cons

I'd still like to see a few more project management features added.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

KJ
Karansinh Jadeja

Information Technology and Services, 101-500 employees

More than a year

4.0

“Simple project setup with team communication”

Pros

I find it easy to use and communication around to-dos flows really well between team members.

Cons

One thing that would make it better is having cards and boards displayed more like Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

TM
Temitayo Matthew

Arts and Crafts, 51-100 employees

More than a year

5.0

“Reliable project workflow automation”

Pros

Basecamp has been a dependable tool for handling projects and tasks especially with its real-time workflow automation.

Cons

I haven't run into any negative issues with it from my side as a user.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LM
Laz Medina

Cosmetics, 11-50 employees

More than a year

4.0

“Clean project management fit”

Pros

It keeps project management simple without getting weighed down by a bunch of extra bells and whistles. So if a simple, word-based approach is enough for your team, it does the job really well.

Cons

It doesn't come with many advanced or complicated features and that pushed some of my coworkers to look for something that suited them better. For most of what I needed though it worked fine.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

AW
Alexandra Walker

International Trade and Development, 51-100 employees

Less than 6 months

5.0

“Clear project tracking”

Pros

I like that it keeps my projects well organized and helps me stay on top of tasks. Everything seems user friendly and clear which makes it simple to use with my team.

Cons

The only downside is that it lacks a few advanced features that larger teams might need when handling more complex projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

NG
Nishmitha Gulia

Renewables & Environment, 51-100 employees

Less than a year

5.0

“Helpful to-do lists with time savings”

Pros

The built-in to-do list makes it really clear what needs to be done to finish my project work. It keeps everything simpler, more organized and helps me save time.

Cons

At times the system feels a bit slow but it's still easy to set up and navigate.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

DB
David Bennett

Computer Software, 1-10 employees

More than a year

3.0

“Simple projects but confusing setup”

Pros

This one keeps projects on a single page which makes them fairly easy to work with. The to-do lists are also simple to manage and it does a good job handling large file transfers.

Cons

It isn't the most user friendly option out there. It has a quirky feel and if you're not already familiar with how it works, it can be somewhat hard to figure out what to do.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7

AS
Ashok Sharma

Hospitality, 11-50 employees

More than a year

5.0

“all in one workspace win”

Pros

It gives our management team one central place to handle the day to day work across the business. It comes with plenty of sales and marketing automation options, along with charts, reports and a calendar that fit our organization really well.

Cons

Honestly there is nothing complicated about it. It has consistently kept a good reputation with our team and I genuinely value it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DZ
Dawid Zimny

Information Technology and Services, 1-10 employees

More than a year

5.0

“Simple, focused project hub”

Pros

I like the fact that it hits a really nice balance between simplicity and efficiency. It gives you exactly what you need for handling projects, communication and most kinds of collaborative work without burying you under a pile of features that never get used. The message board is simple but still does the job well, with just enough room to customize it. The biggest plus is that it feels like a product built from real-world use since the team behind it actually uses it to run their own business. They also share plenty of helpful free resources and my favorite is the Shape Up book that explains how they approach research and discovery using the platform.

Cons

A lot of the things that used to bother me have already been improved so the only issue still left on my side is recurring tasks. You still cannot schedule them every 8 or more days because it stops at 7. It's definitely a niche need but I have run into it a few times and had to come up with a workaround.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VH
Vaja Harish

Information Technology and Services, 11-50 employees

Less than a year

5.0

“Team planning with communication win”

Pros

This one stands out to me for how naturally it improves communication between team members. It also gives the team a clear way to plan projects, track how things are progressing and stay aligned on what everyone is working on.

Cons

It does feel limited when it comes to features and customization options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

SJ
Simon Jia

Computer Software, 500+ employees

More than a year

5.0

“Clear campaign task hub”

Pros

Having all of our marketing campaign tasks gathered in one place makes everything much clearer and easier to access.

Cons

It's missing more advanced reporting tools so tracking project progress doesn't feel as detailed as I'd prefer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8