Basecamp Software

Basecamp Software Reviews

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Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PT
Prem Tolani

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

“Clean UI with effortless navigation”

Pros

The app has an amazing interface and it's very simple to use and move around in.

Cons

I feel like the color scheme could use some improvement and the button placement could be better.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

BJ
Brandi Jones

Consumer Services, 11-50 employees

More than a year

4.0

“Flexible church team setup”

Pros

There are many customization options here especially for organizing church teams in a way that fits how your group actually works.

Cons

The platform itself felt a bit outdated and somewhat hard to use.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

7

SF
Syed Furquan

Information Technology and Services, 1-10 employees

More than a year

4.0

“all in one teamwork hub”

Pros

It keeps messages, to-dos, files and schedules all together in one place which makes staying organized a lot easier. On a remote team project, the message board helped cut down on long email chains that kept drifting off-topic and the automatic check-ins made it simple to keep everyone accountable without feeling like anyone was being micromanaged.

Cons

It does fall short when it comes to advanced functionality for more complex projects. The interface is also simple but it is a bit dated next to newer, more modern tools.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AS
Alyx Steitz

Construction, 1-10 employees

Less than 6 months

5.0

“Built for every team”

Pros

No matter your size or who you are, they really make you feel welcome. They work directly with us and genuinely build the product for teams like ours.

Cons

Honestly nothing at all. I truly love everything about them!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR
Jared Ramey

Design, 1-10 employees

More than a year

5.0

“Clean layout with quick learning”

Pros

Compared with other project management tools I have used before, this one felt much simpler. The interface was pleasant to look at, the layout made more sense and it highlighted the things that actually mattered. It also didn't take long to get comfortable with so the learning curve felt very reasonable.

Cons

One downside was the lack of a direct Slack integration. To connect the two, I had to rely on a third-party app. It also seems like the platform isn't as popular as it used to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MP
Matthew Parker

Education Management, 51-100 employees

More than a year

5.0

“Centralized storage that just works”

Pros

Having one user friendly place for shared document storage has been a huge improvement for our team. It works better than Google Docs for us because files aren't tied to one person's dedicated account so when the original creator leaves, access doesn't suddenly become a problem. That solved a major issue for our multidisciplinary team and made collaboration much more reliable.

Cons

Honestly I don't really have any complaints. I was hesitant at first because it felt like just another new tool to learn but after spending a little time with it, I realized it's actually very simple to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

IG
Ivy Goodspeed

Chemicals, 101-500 employees

More than a year

5.0

“Quick to learn with reliable support”

Pros

Getting started with this tool was very simple and using it has been just as easy. The customer support team also responds on time which makes the overall experience even better.

Cons

Up to this point everything has been going well. I haven't run into any problems while using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JF
Joe Fore

Higher Education, 101-500 employees

More than a year

5.0

“Fantastic dashboards with collaboration”

Pros

One thing that really works well is the project dashboards which give us a clear view of our tasks and make tracking progress much simpler. The team collaboration tools are also very effective, helping us stay connected and work together more efficiently. Its reporting capabilities give us detailed insights into our projects which is exactly what we need to stay informed. On top of that it comes with strong data security features that keep our project information protected. The Gantt charts are also a big plus because they help us plan and organize tasks properly.

Cons

It has been a perfect fit for what we need and it hasn't let us down at all. Honestly there's nothing I can point to as a downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD
Jesse Dele

Media Production, 1-10 employees

More than a year

5.0

“Agile scheduling that delivers”

Pros

Keeping the team aligned is much easier with its agile scheduling and task planning. The more advanced features also adapt well to performance needs which makes the whole experience work really well.

Cons

Honestly I don't have anything negative to point out as it handles what I need very well and gets the job done at its best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM
Bonnie McRae

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

“Excellent for file sharing teams”

Pros

This one works really well when you're handling a lot of files and need to share them with a bigger team or even outside business partners. It also makes it simple to keep tabs on file sharing and follow project progress.

Cons

For our small business/non-profit, it felt a little more advanced than we actually needed so we never felt like we were using enough of the features to fully justify the fairly reasonable price.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

DB
Dori Barnett

Education Management, 51-100 employees

More than a year

4.0

“Fun and creative planning”

Pros

Using it for planning feels creative and genuinely fun which makes the whole process more enjoyable.

Cons

Getting used to how everything works took a little time at the beginning since the process was a bit hard to learn at first.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

9

KB
Kelly Butler

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“Fantastic for student projects”

Pros

It works the best for handling my student assignments. I can upload projects without any hassle and it also lets me send feedback to other students which is really helpful.

Cons

Honestly there is very little about it that I dislike. It has been a really great piece of software overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JL
jeff lyall

Marketing and Advertising, 11-50 employees

More than a year

5.0

“Powerful toolkit for big teams”

Pros

Basecamp comes with a very broad set of features and handles large projects really well even when bigger teams and a lot of moving parts are involved. The file storage, discussion threads and to-do tools are all genuinely useful and overall it gives you a lot to work with.

Cons

For smaller projects, it can feel a bit too complex and more than you actually need. It also takes some adjustment to line it up with your preferred communication cadence and feature usage, plus a little training is helpful for both internal and external team members.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

EG
Erika Garces

Information Technology and Services, 51-100 employees

More than a year

5.0

“all in one project hub”

Pros

Having everything gathered in one place makes managing projects feel much easier and more organized.

Cons

A few more advanced features are still absent especially things like Gantt charts and task dependencies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MO
Maggie O'Neill

Airlines/Aviation, 500+ employees

More than a year

3.0

“Handy notes but limited tracking”

Pros

Its notepad feature turned out to be really useful in our day to day work and the whole team was able to use it without any trouble.

Cons

It worked well enough for content management but when it came to project management, it felt quite restricted. There was no Gantt chart option and we couldn't get a quick overview of project statuses.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

7

PK
Peter Kerr

Education Management, 500+ employees

Less than a year

4.0

“Clean interface with simple setup”

Pros

The interface stays fairly simple and doesn't feel cluttered or overly complicated which makes it pleasant to use.

Cons

That same simplicity can also be limiting since it doesn't offer the flexibility or power needed to handle some of the things competing products can do.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

7

GD
Gerrit Dickey

Computer Software, 51-100 employees

More than a year

4.0

“Free fit for our early stage”

Pros

At that point in our company's growth, the fact that it was free made it a really good project management option for us.

Cons

One issue was how easily customer conversations tied to specific tasks could go on for far too long and once that happened, it became hard to look back and piece together what had taken place.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

MN
Maryanne Nyolo

Broadcast Media, 51-100 employees

More than a year

5.0

“Productive and engaging workflow”

Pros

It has been a really good work management tool because it keeps employees involved in their tasks and helps everyone stay focused on the work. It also boosts productivity which has made a noticeable difference. On top of that the platform is always simple to use.

Cons

There's really nothing I dislike about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DR
Daniele Ramazzotti

Civic & Social Organization, 51-100 employees

More than a year

4.0

“Affordable project tracking win”

Pros

This once is a reasonably priced project and portfolio management tool that does a really good job of keeping conversations and project progress organized and easy to follow.

Cons

It has worked excellently for what I needed and has served its purpose without any issues. I don't have any dislikes.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

EB
Erin Branigan

Museums and Institutions, 101-500 employees

More than a year

5.0

“Clean collaboration that just works”

Pros

The interface is extremely simple to use and the collaboration tools are genuinely useful without feeling overwhelming.

Cons

Once a project has been running for months, the threaded conversations can become difficult to follow.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10