softwareBigTime Software Reviews
481 Reviews
Overall Rating
4.6
481 Reviews
Rating Distribution
5
(317)
4
(132)
3
(25)
2
(2)
1
(5)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
481 Reviews
Rating Distribution
5
(317)
4
(132)
3
(25)
2
(2)
1
(5)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
BigTime streamlines our projects efficiently
BigTime streamlines our projects efficiently
Pros
BigTime simplifies the process of managing time and finances. It seamlessly integrates with QuickBooks Online offering an effortless way to organize your day and monitor project progress.
Cons
The developer embraces the notion that addressing all identified operational issues will enhance business productivity and pave the way for future enhancements.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Courtney
Information Technology and Services, 500+ employees
More than a year
Nov 01, 2023
Track your tasks and time at the same time and have your invoices ready.
Track your tasks and time at the same time and have your invoices ready.
Pros
Efficient time tracking task monitoring deadline management and comprehensive oversight of team tasks and schedules with the ability to generate weekly and monthly timesheets.
Cons
There's nothing to dislike about BigTimes; it's simply the perfect combination.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Fazal Rahman
Management Consulting, 500+ employees
�
Nov 01, 2023
Streamlining Professional Services Operations
Streamlining Professional Services Operations
Pros
This software is highly effective for project teams in professional services environments. It covers a broad spectrum of functionalities including time tracking project management modules expenses financials and resource allocation. The resource allocation feature stood out as particularly impressive and essential allowing me to balance my engineering tasks with professional services support seamlessly.
Cons
Project management and billing software are not typically within my expertise so it took some time to grasp the intricacies. However I eventually found it highly enjoyable to use and there's nothing specific that I disliked.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Suprita
Information Technology and Services, 500+ employees
Less than a year
Oct 01, 2023
BigTime Review for Expense and Project Management
BigTime Review for Expense and Project Management
Pros
My colleagues quickly grasped BigTimes simple design aided by the provided educational materials that guided us through the program.
Cons
Affordability was an issue as our chosen plan didnt encompass all the functionalities we needed leading us to sacrifice certain projects.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Brandon
Hospital & Health Care, 500+ employees
Sep 01, 2023
Fresh Perspective on Big Time
Fresh Perspective on Big Time
Pros
Big Times userfriendly approach and dedicated team have made time entry and project tracking a breeze though the initial setup process demanded significant time investment.
Cons
Navigating through data conversion and system setup proved timeconsuming necessitating a learning curve to optimize the system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Joanna
Environmental Services, 11-50 employees
Sep 01, 2023
Satisfactory Interface and Customer Service
Satisfactory Interface and Customer Service
Pros
The platforms simplicity is commendable and the prompt assistance from the help desk exemplified by my positive experience with Brittany U. was instrumental in swiftly resolving issues.
Cons
Without comprehensive feature explanations utilizing certain functions might pose challenges as experienced with the file attachment feature.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Maddie
Computer Games, 500+ employees
Sep 01, 2023
Excellent PSA Tool with Syncing Capability
Excellent PSA Tool with Syncing Capability
Pros
The ability to sync with Quickbooks is a significant advantage making data verification more efficient. The support team is responsive and comprehensive in addressing diverse support needs.
Cons
The occasional syncing issues between BigTime and Quickbooks have posed challenges making it unclear whether the problem lies with BigTime or Quickbooks.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Charles J
Construction, 51-100 employees
Aug 01, 2023
Great Customer Support Experience
Great Customer Support Experience
Pros
The customer support representative sensitive content hidden was highly responsive and guided me through issue resolution efficiently even offering a call for stepbystep assistance.
Cons
The platforms occasional redundancies can lead to difficulty in identifying and resolving specific issues.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Thomas
Computer Software, 11-50 employees
Aug 01, 2023
FullFeatured Package with Minor Intuitiveness Issues
FullFeatured Package with Minor Intuitiveness Issues
Pros
BigTime offers a comprehensive set of tools even though some may not apply to my business. It simplifies time tracking and billing for both employees and contractors.
Cons
Certain features lack intuitiveness leading to additional time spent on tasks or changes.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Greg
FiN/Ancial Services, 11-50 employees
Jul 01, 2023
A Transformative Experience with Room for Improvement
A Transformative Experience with Room for Improvement
Pros
BigTime efficiently manages time expenses and billing across multiple projects. However enhanced guidance and detailed tutorials for platform setup would be beneficial.
Cons
Better guidance and more detailed tutorials for platform setup are desired.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Juan
Computer Software, 1-10 employees
Jul 01, 2023
A MustHave for Professional Services
A MustHave for Professional Services
Pros
Precise time tracking and efficient productivity management are key strengths. Integration with other tools and software could be improved.
Cons
Improved integration with other tools and software is needed.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Carlos Orlando
Computer Hardware, 1-10 employees
Jul 01, 2023
First Three Months with BigTime
First Three Months with BigTime
Pros
Robust features and responsive support from Tyler. Tylers technical expertise and patience in issue resolution were impressive.
Cons
Initial difficulties with billing clients in the architectural context but it improved over time. Some issues with the proprietary email program for sending invoices.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Molly
Architecture & Planning, 1-10 employees
Jul 01, 2023
A Closer Look at BigTime
A Closer Look at BigTime
Pros
Tracking and analyzing current projects is simplified with BigTime. Enhanced analysis features could be a valuable addition.
Cons
A desire for deeper analysis features and guidance.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Aryan
Internet, 1-10 employees
Jun 01, 2023
Great Time and Expense Tracking
Great Time and Expense Tracking
Pros
Integration with QuickBooks and easy time tracking are standout features although invoice customization could be more extensive.
Cons
Challenges with invoice customization and syncing issues with QuickBooks.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sharon
Architecture & Planning, 11-50 employees
Jun 01, 2023
Small Business Review of BigTime
Small Business Review of BigTime
Pros
BigTime offers a comprehensive set of features for time tracking expense tracking and billing with forecasting and utilization tools. However there are minor idiosyncrasies and challenges in reporting.
Cons
Minor idiosyncrasies feature interactions and reporting challenges exist.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Tamara
Construction, 11-50 employees
May 01, 2023
A Comprehensive Project Management Tool
A Comprehensive Project Management Tool
Pros
BigTime provides a broad array of tools for effective project planning tracking and management. However some advanced features require a learning curve.
Cons
Learning curve associated with advanced features.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marek
FiN/Ancial Services, 1-10 employees
May 01, 2023
Effective Remote Office Solution
Effective Remote Office Solution
Pros
Streamlined time and expense tracking invoicing and client activity tracking for remote consultants.
Cons
Taxation issues for Canadian users and limited invoice PDF template options.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Betty
Environmental Services, 11-50 employees
May 01, 2023
Efficient Time Tracking and Invoicing
Efficient Time Tracking and Invoicing
Pros
BigTime aids in accurate time tracking invoicing budgeting and software integrations.
Cons
Initial challenges during integration.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
May 01, 2023
Streamlined Workflows with BigTime
Streamlined Workflows with BigTime
Pros
BigTimes ease of use and the support from sensitive content hidden have greatly improved workflow efficiency. However staff training guides could enhance the onboarding process.
Cons
The absence of staff training guides for nonadmin users and some navigation issues in the admin training portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Christy
MaN/Agement Consulting, 1-10 employees
May 01, 2023
BigTime: Streamlining Our Operations
BigTime: Streamlining Our Operations
Pros
The support provided by [sensitive content hidden] has been invaluable. Whenever I reach out for assistance, he takes the time to ensure that my concerns are addressed and that I have a clear understanding of how to proceed correctly.
Cons
It would be beneficial to have a training guide available for staff members. While the admin training portal is useful, it is limited to administrators only. It would be ideal to have the ability to monitor my staffs progress through training.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Christy
Management Consulting, 2 - 10 employees
Apr 30, 2023
Invoicing Made Easy
Invoicing Made Easy
Pros
Efficient time and billing tracking with seamless invoicing and QuickBooks syncing.
Cons
Challenges in designing custom reports.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
lisa
Accounting, 1-10 employees
Apr 01, 2023
Good Implementation Some Promised Features Missing
Good Implementation Some Promised Features Missing
Pros
The implementation process was remarkable closely resembling a team members support. However the platform fell short of certain promised features.
Cons
Some features didnt meet the sales pitch expectations.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mitchell
Biotechnology, 11-50 employees
Apr 01, 2023
Effective Project Budgeting and Time Tracking
Effective Project Budgeting and Time Tracking
Pros
BigTimes dashboard facilitates tracking multiple jobs and hours against budgets. Time tracking is simplified and quick.
Cons
Minor issues with integrating Quickbooks.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Samuel
Architecture & Planning, 1-10 employees
Apr 01, 2023
BigTime: Simplifying Project Management
BigTime: Simplifying Project Management
Pros
BigTime offers a highly user-friendly experience, making it extremely easy to use. It allows users to effortlessly add hundreds of active projects at a time, streamlining project management tasks.
Cons
One drawback is the calculation of daily hours, as it can be easy to overlook and miss having the correct number of hours recorded, particularly distinguishing regular hours from overtime.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Brandy
Construction, 11 - 50 employees
Mar 31, 2023
The biggest asset we have!
The biggest asset we have!
Pros
My time with BigTime has been filled with incredible highs and surprisingly shallow lows. Before BigTime, I was using outdated software, and the transition to Bigtime was seamless and effortless. There are so many features that it can be overwhelming at first, but once you get used to the platform it can be incredibly useful. The customer service is top-notch, and they are always willing to help you out with any issues or questions you may have.
Cons
I wont say the software is perfect. There are definitely some areas that could use improvement, such as the user interface, which can sometimes be a tad clunky and unintuitive. The project management features also arent as robust as I would like them to be.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Shamus K.
Architecture & Planning, 11-50 employees employees
Mar 01, 2023
Responsive Customer Support
Responsive Customer Support
Pros
Seamless integration with QuickBooks easy time tracking and efficient utilization tracking. However invoicing posed some challenges.
Cons
Invoicing complexities and limitations.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Kimberly
Civil Engineering, 11-50 employees
Mar 01, 2023
A UserFriendly Start with Big Time
A UserFriendly Start with Big Time
Pros
BigTime offers a userfriendly experience and intuitive navigation.
Cons
No major concerns as a new user.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Veronica
Information Technology and Services, 101-500 employees
Mar 01, 2023
Functional but Needs UX Improvements
Functional but Needs UX Improvements
Pros
The interface is relatively straightforward and it supports time review and approval with a decent mobile app.
Cons
The user experience requires enhancements and reporting without integrations is limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Hayward
Computer Software, 11-50 employees
Mar 01, 2023
A Valuable Tool for Our Business
A Valuable Tool for Our Business
Pros
BigTime offers a comprehensive range of features for time tracking project management expense tracking billing and reporting. They provide excellent customer support.
Cons
The mobile app version has limited features compared to the desktop version and customization options for reports are restricted.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mizanur Rahman
Marketing and Advertising, 1-10 employees
Mar 01, 2023
Effective Time and Billing Solution
Effective Time and Billing Solution
Pros
Time and billing tracking invoicing budgeting and software integrations have been instrumental. Some initial integration issues were resolved through diligent support.
Cons
Initial integration challenges.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Dawn
Accounting, 11-50 employees
Mar 01, 2023
TimeSaving with BigTime
TimeSaving with BigTime
Pros
BigTime streamlines time tracking by client and project simplifies invoicing and syncs efficiently with QuickBooks.
Cons
Designing custom reports can be challenging and guidance in this area is desired.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Darlene
Accounting, 1-10 employees
Mar 01, 2023
BigTime: An Interesting Time-Tracking Solution
BigTime: An Interesting Time-Tracking Solution
Pros
I recently had the opportunity to try out BigTime, and I found its time-tracking features to be highly powerful. It enables me to easily monitor additional hours, extras, and other essential data. The platforms configurable reports allow us to generate detailed statistics on project progress, resource allocation, and other crucial data points.
Cons
One aspect that Im not particularly fond of in BigTime is its pricing, especially for smaller companies or individuals who may not require all the advanced capabilities. I have also encountered issues with inaccurate invoicing and unexpected expenses. Additionally, concerns have been raised about customer service, including slow response times and unhelpful staff.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Jitendra
Higher Education, 1001 - 5000 employees
Feb 28, 2023
Everything We Needed
Everything We Needed
Pros
BigTime has been such a great help to our team. The features are comprehensive and the customer service is always willing to help out when we need it. Weve found that its great for tracking time, managing resources, and creating financial reports. Its also been a great tool for our team to collaborate on projects.
Cons
The only real downside is that the software can be a bit expensive compared to other platforms. But you do get what you pay for in terms of features and support. I would also like to see some additional features like integration with other popular business applications.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Tara F.
Marketing & Advertising, 51-200 employees employees
Feb 19, 2023
A Life Saver
A Life Saver
Pros
BigTime has definitely made my life a lot easier. I needed to find a comprehensive project management tool and BigTime was the perfect solution for me. Its allowed me to better track time, collaborate with my team, and manage resources. The customer service is also second to none and I always get quick and helpful responses when I have any questions or issues.
Cons
The only downside that I can think of is that the software can be a bit complex at times. For example, I was trying to use BigTime to sync with QuickBooks but it took me a bit of time to figure out how to successfully do it.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Mark G.
Consulting & Services, 1-10 employees employees
Feb 05, 2023
BigTime Review
BigTime Review
Pros
Over the course of more than two years of daily use I have found BigTime to be a valuable tool for our construction business. It efficiently handles many project management and time tracking tasks we require and the support is consistently responsive.
Cons
It would be more convenient if we could access our billing rate schedule in a centralized location instead of navigating through individual staff data tabs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Ken
Construction, 1-10 employees
Feb 01, 2023
BigTime A Telecommunications Perspective
BigTime A Telecommunications Perspective
Pros
Having used BigTime daily for over two years Ive come to appreciate its ease of mastery and its ability to enhance the management of our business projects. It offers excellent customization and integration with Quickbooks which is incredibly useful for our needs.
Cons
However there have been some challenges with invoice management as it doesnt always function as expected.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Wilfried
Telecommunications, 51-100 employees
Feb 01, 2023
BigTime A Health Care Perspective
BigTime A Health Care Perspective
Pros
Our transition from Excel timesheets to BigTime was seamless thanks to excellent assistance and a straightforward program. The mobile application is particularly beneficial for our field staff making time and expense tracking a breeze.
Cons
Although adjusting our invoicing system can be challenging the responsive support from the BigTime team has been instrumental in overcoming these challenges.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Krishna
Hospital & Health Care, 500+ employees
Feb 01, 2023
BigTime A Market Research Perspective
BigTime A Market Research Perspective
Pros
BigTime has proven to be a very useful software with an intuitive interface. It simplifies the management of custom reports and significantly aids in payment processing.
Cons
While there are no major issues with the software having more customizable fields would be an improvement.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mahmoud
Market Research, 500+ employees
Feb 01, 2023
BigTime A Telecommunications Perspective
BigTime A Telecommunications Perspective
Pros
BigTime is a fantastic software that greatly facilitates payment processing. Its userfriendly and easy to navigate.
Cons
The pricing could be more competitive but its not a significant drawback.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Assimi
Telecommunications, 500+ employees
Feb 01, 2023
BigTime An IT Services Perspective
BigTime An IT Services Perspective
Pros
BigTimes powerful time tracking feature ensures that we are always punctual for meetings. The support team has been immensely helpful during the software deployment.
Cons
The software has some limitations when it comes to billing options and we hope for future updates to address this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Richard
Information Technology and Services, 101-500 employees
Feb 01, 2023
BigTime: A Cloud-Based Time Recording and Billing Application
BigTime: A Cloud-Based Time Recording and Billing Application
Pros
BigTime is a cloud-based time recording and billing application designed specifically for professional services companies. Its cloud-hosted nature provides convenience and accessibility for users.
Cons
However, some users have expressed concerns about the pricing structure of BigTime. While it offers a range of pricing options to cater to different needs and budgets, there have been complaints about the costs accumulating quickly, especially for larger teams or organizations with complex billing requirements.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Vinit
Computer Software, 51 - 200 employees
Jan 31, 2023
Great results with this system.
Great results with this system.
Pros
So far, my experience with BigTime has been fantastic. The user interface is simple to use, which has resulted in more accurate data from the team and faster administrative processing on my end.
Cons
NONE
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Chloe
Information Technology and Services, 10-49 employees
Jan 25, 2023
Efficient system
Efficient system
Pros
I like BigTime for its ease of use and efficient smart phone integration.
Cons
Slows down often.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Harpar
Entertainment, 10-49 employees
Jan 13, 2023
Big Time has been a Big Help.
Big Time has been a Big Help.
Pros
Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.
Cons
I am unable to view most of the reports on my mobile phone
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Aaron
Aeslin Design Group, LLC, 10-49 employees
Jan 07, 2023
The Perfect Workflow Management Solution
The Perfect Workflow Management Solution
Pros
BigTime has been a real gamechanger for our workflow management. It has helped our business grow with its robust feature set easy management of custom reports and streamlined payment processing. The user interface is intuitive.
Cons
In my experience I havent encountered any significant issues with the software it operates smoothly.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Jan 01, 2023
Excellent Invoicing Software
Excellent Invoicing Software
Pros
BigTime stands out as one of the best billing software solutions Ive come across. The customer service is topnotch and while there may be a few minor glitches it works exceptionally well when used correctly.
Cons
The drawbacks associated with this software are minimal so you wont encounter many issues.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Philippe
Legislative Office, 500+ employees
Jan 01, 2023
Helpful
Helpful
Pros
Managers can assign task, re -assign tasks very easily depending upon the personnel availability and capacity .
Cons
Some of the tasks require too many clicks that is awful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Michael
IT Consultant , 2-9 employees
Dec 29, 2022
Good tool for project management.
Good tool for project management.
Pros
Its simple to use and gives us the information we need about our project budgets and the financial position of our ongoing projects.
Cons
None, so far
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Angela.
Accounting, 10-49 employees
Dec 20, 2022
We love it
We love it
Pros
I appreciate that It syncs with our Quickbooks account, making time and expenditure tracking simple and accessible for our field staff, and the support crew is always responsive and helpful.
Cons
None
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Alyna
Civil Engineering, 50-99 employees
Dec 14, 2022
Innovative
Innovative
Pros
The developers staff is wise. They identify mid way challenges and come up with sophisticated solutions.
Cons
None
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Carter
Ideal Uesr , 2-9 employees
Dec 14, 2022
Filters
BigTime streamlines our projects efficiently
BigTime streamlines our projects efficiently
Pros
BigTime simplifies the process of managing time and finances. It seamlessly integrates with QuickBooks Online offering an effortless way to organize your day and monitor project progress.
Cons
The developer embraces the notion that addressing all identified operational issues will enhance business productivity and pave the way for future enhancements.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Courtney
Information Technology and Services, 500+ employees
More than a year
Nov 01, 2023
Track your tasks and time at the same time and have your invoices ready.
Track your tasks and time at the same time and have your invoices ready.
Pros
Efficient time tracking task monitoring deadline management and comprehensive oversight of team tasks and schedules with the ability to generate weekly and monthly timesheets.
Cons
There's nothing to dislike about BigTimes; it's simply the perfect combination.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Fazal Rahman
Management Consulting, 500+ employees
�
Nov 01, 2023
Streamlining Professional Services Operations
Streamlining Professional Services Operations
Pros
This software is highly effective for project teams in professional services environments. It covers a broad spectrum of functionalities including time tracking project management modules expenses financials and resource allocation. The resource allocation feature stood out as particularly impressive and essential allowing me to balance my engineering tasks with professional services support seamlessly.
Cons
Project management and billing software are not typically within my expertise so it took some time to grasp the intricacies. However I eventually found it highly enjoyable to use and there's nothing specific that I disliked.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Suprita
Information Technology and Services, 500+ employees
Less than a year
Oct 01, 2023
BigTime Review for Expense and Project Management
BigTime Review for Expense and Project Management
Pros
My colleagues quickly grasped BigTimes simple design aided by the provided educational materials that guided us through the program.
Cons
Affordability was an issue as our chosen plan didnt encompass all the functionalities we needed leading us to sacrifice certain projects.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Brandon
Hospital & Health Care, 500+ employees
Sep 01, 2023
Fresh Perspective on Big Time
Fresh Perspective on Big Time
Pros
Big Times userfriendly approach and dedicated team have made time entry and project tracking a breeze though the initial setup process demanded significant time investment.
Cons
Navigating through data conversion and system setup proved timeconsuming necessitating a learning curve to optimize the system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Joanna
Environmental Services, 11-50 employees
Sep 01, 2023
Satisfactory Interface and Customer Service
Satisfactory Interface and Customer Service
Pros
The platforms simplicity is commendable and the prompt assistance from the help desk exemplified by my positive experience with Brittany U. was instrumental in swiftly resolving issues.
Cons
Without comprehensive feature explanations utilizing certain functions might pose challenges as experienced with the file attachment feature.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Maddie
Computer Games, 500+ employees
Sep 01, 2023
Excellent PSA Tool with Syncing Capability
Excellent PSA Tool with Syncing Capability
Pros
The ability to sync with Quickbooks is a significant advantage making data verification more efficient. The support team is responsive and comprehensive in addressing diverse support needs.
Cons
The occasional syncing issues between BigTime and Quickbooks have posed challenges making it unclear whether the problem lies with BigTime or Quickbooks.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Charles J
Construction, 51-100 employees
Aug 01, 2023
Great Customer Support Experience
Great Customer Support Experience
Pros
The customer support representative sensitive content hidden was highly responsive and guided me through issue resolution efficiently even offering a call for stepbystep assistance.
Cons
The platforms occasional redundancies can lead to difficulty in identifying and resolving specific issues.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Thomas
Computer Software, 11-50 employees
Aug 01, 2023
FullFeatured Package with Minor Intuitiveness Issues
FullFeatured Package with Minor Intuitiveness Issues
Pros
BigTime offers a comprehensive set of tools even though some may not apply to my business. It simplifies time tracking and billing for both employees and contractors.
Cons
Certain features lack intuitiveness leading to additional time spent on tasks or changes.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Greg
FiN/Ancial Services, 11-50 employees
Jul 01, 2023
A Transformative Experience with Room for Improvement
A Transformative Experience with Room for Improvement
Pros
BigTime efficiently manages time expenses and billing across multiple projects. However enhanced guidance and detailed tutorials for platform setup would be beneficial.
Cons
Better guidance and more detailed tutorials for platform setup are desired.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Juan
Computer Software, 1-10 employees
Jul 01, 2023
A MustHave for Professional Services
A MustHave for Professional Services
Pros
Precise time tracking and efficient productivity management are key strengths. Integration with other tools and software could be improved.
Cons
Improved integration with other tools and software is needed.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Carlos Orlando
Computer Hardware, 1-10 employees
Jul 01, 2023
First Three Months with BigTime
First Three Months with BigTime
Pros
Robust features and responsive support from Tyler. Tylers technical expertise and patience in issue resolution were impressive.
Cons
Initial difficulties with billing clients in the architectural context but it improved over time. Some issues with the proprietary email program for sending invoices.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Molly
Architecture & Planning, 1-10 employees
Jul 01, 2023
A Closer Look at BigTime
A Closer Look at BigTime
Pros
Tracking and analyzing current projects is simplified with BigTime. Enhanced analysis features could be a valuable addition.
Cons
A desire for deeper analysis features and guidance.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Aryan
Internet, 1-10 employees
Jun 01, 2023
Great Time and Expense Tracking
Great Time and Expense Tracking
Pros
Integration with QuickBooks and easy time tracking are standout features although invoice customization could be more extensive.
Cons
Challenges with invoice customization and syncing issues with QuickBooks.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sharon
Architecture & Planning, 11-50 employees
Jun 01, 2023
Small Business Review of BigTime
Small Business Review of BigTime
Pros
BigTime offers a comprehensive set of features for time tracking expense tracking and billing with forecasting and utilization tools. However there are minor idiosyncrasies and challenges in reporting.
Cons
Minor idiosyncrasies feature interactions and reporting challenges exist.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Tamara
Construction, 11-50 employees
May 01, 2023
A Comprehensive Project Management Tool
A Comprehensive Project Management Tool
Pros
BigTime provides a broad array of tools for effective project planning tracking and management. However some advanced features require a learning curve.
Cons
Learning curve associated with advanced features.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marek
FiN/Ancial Services, 1-10 employees
May 01, 2023
Effective Remote Office Solution
Effective Remote Office Solution
Pros
Streamlined time and expense tracking invoicing and client activity tracking for remote consultants.
Cons
Taxation issues for Canadian users and limited invoice PDF template options.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Betty
Environmental Services, 11-50 employees
May 01, 2023
Efficient Time Tracking and Invoicing
Efficient Time Tracking and Invoicing
Pros
BigTime aids in accurate time tracking invoicing budgeting and software integrations.
Cons
Initial challenges during integration.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
May 01, 2023
Streamlined Workflows with BigTime
Streamlined Workflows with BigTime
Pros
BigTimes ease of use and the support from sensitive content hidden have greatly improved workflow efficiency. However staff training guides could enhance the onboarding process.
Cons
The absence of staff training guides for nonadmin users and some navigation issues in the admin training portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Christy
MaN/Agement Consulting, 1-10 employees
May 01, 2023
BigTime: Streamlining Our Operations
BigTime: Streamlining Our Operations
Pros
The support provided by [sensitive content hidden] has been invaluable. Whenever I reach out for assistance, he takes the time to ensure that my concerns are addressed and that I have a clear understanding of how to proceed correctly.
Cons
It would be beneficial to have a training guide available for staff members. While the admin training portal is useful, it is limited to administrators only. It would be ideal to have the ability to monitor my staffs progress through training.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Christy
Management Consulting, 2 - 10 employees
Apr 30, 2023
Invoicing Made Easy
Invoicing Made Easy
Pros
Efficient time and billing tracking with seamless invoicing and QuickBooks syncing.
Cons
Challenges in designing custom reports.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
lisa
Accounting, 1-10 employees
Apr 01, 2023
Good Implementation Some Promised Features Missing
Good Implementation Some Promised Features Missing
Pros
The implementation process was remarkable closely resembling a team members support. However the platform fell short of certain promised features.
Cons
Some features didnt meet the sales pitch expectations.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Mitchell
Biotechnology, 11-50 employees
Apr 01, 2023
Effective Project Budgeting and Time Tracking
Effective Project Budgeting and Time Tracking
Pros
BigTimes dashboard facilitates tracking multiple jobs and hours against budgets. Time tracking is simplified and quick.
Cons
Minor issues with integrating Quickbooks.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Samuel
Architecture & Planning, 1-10 employees
Apr 01, 2023
BigTime: Simplifying Project Management
BigTime: Simplifying Project Management
Pros
BigTime offers a highly user-friendly experience, making it extremely easy to use. It allows users to effortlessly add hundreds of active projects at a time, streamlining project management tasks.
Cons
One drawback is the calculation of daily hours, as it can be easy to overlook and miss having the correct number of hours recorded, particularly distinguishing regular hours from overtime.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Brandy
Construction, 11 - 50 employees
Mar 31, 2023
The biggest asset we have!
The biggest asset we have!
Pros
My time with BigTime has been filled with incredible highs and surprisingly shallow lows. Before BigTime, I was using outdated software, and the transition to Bigtime was seamless and effortless. There are so many features that it can be overwhelming at first, but once you get used to the platform it can be incredibly useful. The customer service is top-notch, and they are always willing to help you out with any issues or questions you may have.
Cons
I wont say the software is perfect. There are definitely some areas that could use improvement, such as the user interface, which can sometimes be a tad clunky and unintuitive. The project management features also arent as robust as I would like them to be.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Shamus K.
Architecture & Planning, 11-50 employees employees
Mar 01, 2023
Responsive Customer Support
Responsive Customer Support
Pros
Seamless integration with QuickBooks easy time tracking and efficient utilization tracking. However invoicing posed some challenges.
Cons
Invoicing complexities and limitations.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Kimberly
Civil Engineering, 11-50 employees
Mar 01, 2023
A UserFriendly Start with Big Time
A UserFriendly Start with Big Time
Pros
BigTime offers a userfriendly experience and intuitive navigation.
Cons
No major concerns as a new user.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Veronica
Information Technology and Services, 101-500 employees
Mar 01, 2023
Functional but Needs UX Improvements
Functional but Needs UX Improvements
Pros
The interface is relatively straightforward and it supports time review and approval with a decent mobile app.
Cons
The user experience requires enhancements and reporting without integrations is limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Hayward
Computer Software, 11-50 employees
Mar 01, 2023
A Valuable Tool for Our Business
A Valuable Tool for Our Business
Pros
BigTime offers a comprehensive range of features for time tracking project management expense tracking billing and reporting. They provide excellent customer support.
Cons
The mobile app version has limited features compared to the desktop version and customization options for reports are restricted.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mizanur Rahman
Marketing and Advertising, 1-10 employees
Mar 01, 2023
Effective Time and Billing Solution
Effective Time and Billing Solution
Pros
Time and billing tracking invoicing budgeting and software integrations have been instrumental. Some initial integration issues were resolved through diligent support.
Cons
Initial integration challenges.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Dawn
Accounting, 11-50 employees
Mar 01, 2023
TimeSaving with BigTime
TimeSaving with BigTime
Pros
BigTime streamlines time tracking by client and project simplifies invoicing and syncs efficiently with QuickBooks.
Cons
Designing custom reports can be challenging and guidance in this area is desired.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Darlene
Accounting, 1-10 employees
Mar 01, 2023
BigTime: An Interesting Time-Tracking Solution
BigTime: An Interesting Time-Tracking Solution
Pros
I recently had the opportunity to try out BigTime, and I found its time-tracking features to be highly powerful. It enables me to easily monitor additional hours, extras, and other essential data. The platforms configurable reports allow us to generate detailed statistics on project progress, resource allocation, and other crucial data points.
Cons
One aspect that Im not particularly fond of in BigTime is its pricing, especially for smaller companies or individuals who may not require all the advanced capabilities. I have also encountered issues with inaccurate invoicing and unexpected expenses. Additionally, concerns have been raised about customer service, including slow response times and unhelpful staff.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Jitendra
Higher Education, 1001 - 5000 employees
Feb 28, 2023
Everything We Needed
Everything We Needed
Pros
BigTime has been such a great help to our team. The features are comprehensive and the customer service is always willing to help out when we need it. Weve found that its great for tracking time, managing resources, and creating financial reports. Its also been a great tool for our team to collaborate on projects.
Cons
The only real downside is that the software can be a bit expensive compared to other platforms. But you do get what you pay for in terms of features and support. I would also like to see some additional features like integration with other popular business applications.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Tara F.
Marketing & Advertising, 51-200 employees employees
Feb 19, 2023
A Life Saver
A Life Saver
Pros
BigTime has definitely made my life a lot easier. I needed to find a comprehensive project management tool and BigTime was the perfect solution for me. Its allowed me to better track time, collaborate with my team, and manage resources. The customer service is also second to none and I always get quick and helpful responses when I have any questions or issues.
Cons
The only downside that I can think of is that the software can be a bit complex at times. For example, I was trying to use BigTime to sync with QuickBooks but it took me a bit of time to figure out how to successfully do it.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Mark G.
Consulting & Services, 1-10 employees employees
Feb 05, 2023
BigTime Review
BigTime Review
Pros
Over the course of more than two years of daily use I have found BigTime to be a valuable tool for our construction business. It efficiently handles many project management and time tracking tasks we require and the support is consistently responsive.
Cons
It would be more convenient if we could access our billing rate schedule in a centralized location instead of navigating through individual staff data tabs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Ken
Construction, 1-10 employees
Feb 01, 2023
BigTime A Telecommunications Perspective
BigTime A Telecommunications Perspective
Pros
Having used BigTime daily for over two years Ive come to appreciate its ease of mastery and its ability to enhance the management of our business projects. It offers excellent customization and integration with Quickbooks which is incredibly useful for our needs.
Cons
However there have been some challenges with invoice management as it doesnt always function as expected.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Wilfried
Telecommunications, 51-100 employees
Feb 01, 2023
BigTime A Health Care Perspective
BigTime A Health Care Perspective
Pros
Our transition from Excel timesheets to BigTime was seamless thanks to excellent assistance and a straightforward program. The mobile application is particularly beneficial for our field staff making time and expense tracking a breeze.
Cons
Although adjusting our invoicing system can be challenging the responsive support from the BigTime team has been instrumental in overcoming these challenges.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Krishna
Hospital & Health Care, 500+ employees
Feb 01, 2023
BigTime A Market Research Perspective
BigTime A Market Research Perspective
Pros
BigTime has proven to be a very useful software with an intuitive interface. It simplifies the management of custom reports and significantly aids in payment processing.
Cons
While there are no major issues with the software having more customizable fields would be an improvement.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mahmoud
Market Research, 500+ employees
Feb 01, 2023
BigTime A Telecommunications Perspective
BigTime A Telecommunications Perspective
Pros
BigTime is a fantastic software that greatly facilitates payment processing. Its userfriendly and easy to navigate.
Cons
The pricing could be more competitive but its not a significant drawback.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Assimi
Telecommunications, 500+ employees
Feb 01, 2023
BigTime An IT Services Perspective
BigTime An IT Services Perspective
Pros
BigTimes powerful time tracking feature ensures that we are always punctual for meetings. The support team has been immensely helpful during the software deployment.
Cons
The software has some limitations when it comes to billing options and we hope for future updates to address this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Richard
Information Technology and Services, 101-500 employees
Feb 01, 2023
BigTime: A Cloud-Based Time Recording and Billing Application
BigTime: A Cloud-Based Time Recording and Billing Application
Pros
BigTime is a cloud-based time recording and billing application designed specifically for professional services companies. Its cloud-hosted nature provides convenience and accessibility for users.
Cons
However, some users have expressed concerns about the pricing structure of BigTime. While it offers a range of pricing options to cater to different needs and budgets, there have been complaints about the costs accumulating quickly, especially for larger teams or organizations with complex billing requirements.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Vinit
Computer Software, 51 - 200 employees
Jan 31, 2023
Great results with this system.
Great results with this system.
Pros
So far, my experience with BigTime has been fantastic. The user interface is simple to use, which has resulted in more accurate data from the team and faster administrative processing on my end.
Cons
NONE
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Chloe
Information Technology and Services, 10-49 employees
Jan 25, 2023
Efficient system
Efficient system
Pros
I like BigTime for its ease of use and efficient smart phone integration.
Cons
Slows down often.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Harpar
Entertainment, 10-49 employees
Jan 13, 2023
Big Time has been a Big Help.
Big Time has been a Big Help.
Pros
Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.
Cons
I am unable to view most of the reports on my mobile phone
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Aaron
Aeslin Design Group, LLC, 10-49 employees
Jan 07, 2023
The Perfect Workflow Management Solution
The Perfect Workflow Management Solution
Pros
BigTime has been a real gamechanger for our workflow management. It has helped our business grow with its robust feature set easy management of custom reports and streamlined payment processing. The user interface is intuitive.
Cons
In my experience I havent encountered any significant issues with the software it operates smoothly.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
Jan 01, 2023
Excellent Invoicing Software
Excellent Invoicing Software
Pros
BigTime stands out as one of the best billing software solutions Ive come across. The customer service is topnotch and while there may be a few minor glitches it works exceptionally well when used correctly.
Cons
The drawbacks associated with this software are minimal so you wont encounter many issues.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Philippe
Legislative Office, 500+ employees
Jan 01, 2023
Helpful
Helpful
Pros
Managers can assign task, re -assign tasks very easily depending upon the personnel availability and capacity .
Cons
Some of the tasks require too many clicks that is awful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Michael
IT Consultant , 2-9 employees
Dec 29, 2022
Good tool for project management.
Good tool for project management.
Pros
Its simple to use and gives us the information we need about our project budgets and the financial position of our ongoing projects.
Cons
None, so far
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Angela.
Accounting, 10-49 employees
Dec 20, 2022
We love it
We love it
Pros
I appreciate that It syncs with our Quickbooks account, making time and expenditure tracking simple and accessible for our field staff, and the support crew is always responsive and helpful.
Cons
None
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Alyna
Civil Engineering, 50-99 employees
Dec 14, 2022
Innovative
Innovative
Pros
The developers staff is wise. They identify mid way challenges and come up with sophisticated solutions.
Cons
None
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Carter
Ideal Uesr , 2-9 employees
Dec 14, 2022