BigTime Software Reviews

“Lacked flexibility but easy to use

Pros

I think BigTime is fine overall. It's easy to use. However, it didn't have the flexibility I needed for my work, which involves different billing setups depending on the service. Unfortunately BigTime didn't handle that well. While it's easy to use it just didn't have the flexibility I was looking for.

Cons

I didn't really find any issues with this software, no complaints about this.

“Streamlined Job Setup

Pros

My setup for jobs with budgeting from start to finish has gotten a lot easier with this. It really helps to have everything in one place when reviewing accounts. It's been a bit of a learning curve, but it hasn't been too hard to get the hang of. The knowledge base is a lifesaver especially when I feel stuck in certain areas.

Cons

I really appreciate that we can set everything up and have it directly added to BigTime. For our industry this really helps cut down on errors when setting up jobs and adding information.

“Reliable and user-friendly

Pros

BigTime is super easy to navigate. I mostly use the Invoicing module, and it's been really helpful for me. I also like that it's pretty reliable and doesn't have much downtime which is always a plus.

Cons

There aren't many issues with invoice processing but when there is one, it takes a while to get resolved. Sometimes it's so bad that we just have to work around it because it can't be fixed right away.

“All-in-one management tool

Pros

I love that everything for business management is in one place. It has time tracking, invoicing, planning, etc. It's really easy to use for both management and the team.

Cons

The visuals and graphics for the reports aren't as eye-catching as some of the other options I've used before. BigTime's Foresights add-on has a much better user interface for reports and metrics.

“Essential tool with improvements

Pros

BigTime has become an essential tool for our firm. It's made tracking employee time across projects and tasks so much easier. The software's features allow us to keep a close eye on project profitability, employee utilization, timelines, and budgets. I also appreciate that BigTime keeps improving with regular updates and new features.

Cons

I think the interface design could still be improved. Some features also come with an extra cost which can be a bit frustrating.

“Great features but needs updates

Pros

What I like most about BigTime is how it handles time tracking, billing, budgeting, and expense tracking. It integrates well with other tools, which is awesome. However I think the interface and invoice templates could use some upgrades to make it even better.

Cons

Mobile access is nice for me but the interface feels outdated. There's a steep learning curve and there are only a limited number of invoice templates.

“Easy tracking and support

Pros

BigTime's features make it really easy to track budgets and actuals. I can quickly pull vital reports for managers. Their customer service is also amazing! I'm looking forward to continuing to use it.

Cons

Once in a while, I come across bugs in the system but none of them are big enough to slow down my firm's workflow.

“Reliable billing and task management

Pros

I find reliability in the online billing and subscription service, plus proofing and adding due dates on projects and tasks. It's also great for EMPSA, online project management and it integrates smoothly with QuickBooks.

Cons

Honestly I don't have anything to mention here. It has everything we need and it works well.

“Not suitable for small firms

Pros

For our very small firm BigTime wasn't the right fit. It's a really powerful system with lots of features but it was just too much for our needs.

Cons

The notification system didn't work properly and setting everything up took a lot more effort than I expected.

“BT andriod support issues

Pros

BigTime is great for people who are on the road a lot, as it allows you to capture time and expenses in real-time. It's definitely helpful for managing on the go.

Cons

It seems like the app works better for iPhone users. As an Android user with a Fold 5, the upgraded app didn't work for me. After months of emailing back and forth, no solution came through. Also there's no in-person phone support to help get things fixed.

“Easy and flexible to use

Pros

I think it's really easy and flexible for many of the tasks I need to do. It makes my work a lot smoother

Cons

I'm using an older version and upgrading to the new one is going to be a real hassle.

“Easy setup but dashboard limits

Pros

We started using BigTime on February 1st, 2024, and so far, the experience has been really positive. Customizing reports and setting up projects and invoicing is very easy. Pulling data for analysis and checking the firm's health is super accessible.

Cons

I really wish the dashboards were more customizable. Right now they aren't giving us the snapshot we need for our firm's needs.

“Efficient tracking with sync issues

Pros

The time tracking is really efficient for us and it syncs well with accounting software to manage billing. The interface is user-friendly, so everyone in the office can enter time and track project status. Of course, there are always going to be issues with any software especially when using it alongside other tools.

Cons

The sync agent isn't always reliable which can be a bit of a pain sometimes.

“Made my work easier and boosted productivity!

Pros

BigTime is easy for me to use and overall it offers great value for the price. Plus my team simply loves it and rates it highly.

Cons

I had some problems onboarding a few colleagues and the customer service response was slow.

“Has a lot of restrictions

Pros

There is not much that I like about it as setting it up takes a lot of time and tracking time is not very intuitive. But, one good thing about it is that it does have a lot of customizable features.

Cons

When I enter time, it duplicates rows, creating timesheets with hundreds of rows which makes it very hard for managers to approve.

“Excellent for project tracking

Pros

BigTime has proven to be an excellent tool for me to track project time at my firm. Plus it was quite simple for me to learn. I was able to create specific reports that met my tracking needs very well. Plus I also use it for project management, budgeting and invoice preparation and tracking.

Cons

Have nothing negative to say about BT. From customer support to the online Knowledge Base, I can easily find answers to most questions. The training and follow-up support have been excellent too. So overall I am very happy with it.

“The customer support team is amazing

Pros

I like how amazing BT is and I am very impressed by the invoicing system. Plus their customer support service is quite amazing too.

Cons

I really wish there was a way to set a limit on invoices so they can't go over the budget. Also it would be great if the system did not allow automated invoices to exceed the set budget.

“Has a wide range of helpful features

Pros

BigTime offers a lot of useful features that really help with the different healthcare projects we handle. Plus, the reporting tools, expense tracking and billing invoices are quite useful too, which makes it even more likable to us.

Cons

Some reports are difficult for me to customize. You have to have someone with technical expertise to set them up on the software for regular use.

“Allows me to manage everything with ease

Pros

With BigTime it becomes easy for me to track reports and manage everything.

Cons

Well the only issue I discovered is that updating my own reports is not as easy as I expected.

“Makes my job simple

Pros

BigTime helps me manage my expenses and even handle my financial concerns.

Cons

Sometimes the consulting does not meet my expectations.

“Works as I expected

Pros

It really does everything for me as I use it for project management, time tracking, expenses, resource allocation and finances. Also it is fairly easy to use. Plus, it integrates well with WIP tracking and other programs. The 24/7 chat support is a huge help too as they are always available, friendly and quick to answer any questions I have.

Cons

The mobile app features are very limited and often freezes. Other than that I have not found anything else that I dislike about BigTime.

“Manage everything from time to tasks and invoicing

Pros

I find it really useful for tracking time and keeping an eye on tasks. It helps me stay on top of deadlines and gives me a clear view of what my team is working on. The best part is that I can generate weekly and monthly timesheets, making it easy to review productivity and manage schedules efficiently.

Cons

I honestly can't find anything to dislike about BigTime. It's the perfect mix of everything I need.

“The best for team projects...

Pros

It is the best choice for project teams, especially those in professional services. It pretty much covers everything from time tracking to project management, expenses, financials and resource allocation. What stood out the most for me was the resource allocation feature. It made a huge difference by letting me handle my usual engineering tasks while still being able to support professional services without any hassle.

Cons

Project management and billing software are not typically within my expertise so it took me some time to learn everything about BigTime. However I eventually found it quite easy to use and there's nothing specific that I disliked.

“Easy to learn and use

Pros

BigTime is very easy to use, and teaching my coworkers how to navigate it was also a simple because of its simple design. On top of that, they provided us with helpful materials that made learning the software even easier.

Cons

We found it quite expensive and many others might think the same. And the plan we could afford didn't include a lot of the features we really needed, so we ended up having to cancel some lower-priority projects just to make the most out of it.

“Works fine, but setup takes a lot of effort

Pros

BigTimes user friendly approach and dedicated team have made time entry and project tracking a simple task for us though the initial setup process took a lot of our time.

Cons

Getting through data conversion and setting up the system took a lot of time as mentioned before. And even though It wasn’t the quickest process, but it was necessary to get the system working at its best.

“Good UI and responsive support team

Pros

Not only is it user-friendly, but its help desk service is also top-notch. I had a Zoom session with Brittany U. to go over an issue, and with her help of we able to sort it out quickly. And the support team is always quick to respond or at the very least, they get back to you pretty fast.

Cons

Not all the features are easy to use unless they are explained in detail. Also I was wondering if there's a way to add files or links to external files to a project? It does not seem like thats possible for now.

“Its sync features make it stand out

Pros

Bigtime has the option to sync with QuickBooks and it is something that turned out to be a game changer for us as it is really helpful for checking data. We can also use the sync feature to set up projects in BT before they're at the billing stage and keep track of them until we officially get the project. Also the software we now use for all-time tracking and billing is quite simple for both employees and contractors to use, and it's really flexible and versatile. As for the support team, they have been amazing. They are responsive, thorough and always get back to me quickly with answers to my questions.

Cons

The main problem we often run into is that the QuickBooks sync doesn't always work as it should. The tricky part is, it's hard to tell whether the issue is with BigTime or QuickBooks.

“Offers the best support

Pros

The customer support rep was really quick to respond and helped me work through the issue. They even offered to jump on a call to walk me through everything step by step.

Cons

At times the platform feels a bit repetitive, which makes it hard for me to pinpoint and fix specific issues.

“Packed with great features, but minor improvements are needed

Pros

BigTime offers a great set of tools even though some are not needed or useful to my business. Plus it simplifies time tracking and billing for both our employees and contractors.

Cons

Some features aren't as intuitive as I like, which ends up making me spend more time on tasks or making changes.

“Has it's issues but worked fine for us

Pros

From tracking time and expenses to billing and managing resources, Bigtime has made everything about my job so much easier and more organized.

Cons

I feel like it would be really helpful if they offer better guidance or more detailed tutorials to make setting up and using the platform.

“Essential for businesses

Pros

What I really like the most is how easily I can track the exact time spent on each project. It is something that made a huge difference in helping me stay on top of my tasks and boost my productivity.

Cons

So far, I haven't really had many complaints. But one thing I think could be better is the integration with other tools and software I use for my business.

“Great, but the learning curve is there

Pros

BigTime features are really amazing. Plus the support staff is always ready to help. And I was especially impressed by Tyler's technical know-how and his patience in solving all of my issues.

Cons

Billing clients the way architects was quite complex, but it's gotten easier each month. Also I did run into a few issues with using their email system for sending invoices. Plus, the knowledge base could be a little more user-friendly and easier to search.

“A Closer Look at BigTime

Pros

Tracking and analyzing current projects is simplified with BigTime. Enhanced analysis features could be a valuable addition.

Cons

A desire for deeper analysis features and guidance.

“Great Time and Expense Tracking

Pros

Integration with QuickBooks and easy time tracking are standout features although invoice customization could be more extensive.

Cons

Challenges with invoice customization and syncing issues with QuickBooks.

“Small Business Review of BigTime

Pros

BigTime offers a comprehensive set of features for time tracking expense tracking and billing with forecasting and utilization tools. However there are minor idiosyncrasies and challenges in reporting.

Cons

Minor idiosyncrasies feature interactions and reporting challenges exist.

“A Comprehensive Project Management Tool

Pros

BigTime provides a broad array of tools for effective project planning tracking and management. However some advanced features require a learning curve.

Cons

Learning curve associated with advanced features.

“Effective Remote Office Solution

Pros

Streamlined time and expense tracking invoicing and client activity tracking for remote consultants.

Cons

Taxation issues for Canadian users and limited invoice PDF template options.

“Efficient Time Tracking and Invoicing

Pros

BigTime aids in accurate time tracking invoicing budgeting and software integrations.

Cons

Initial challenges during integration.

“Streamlined Workflows with BigTime

Pros

BigTimes ease of use and the support from sensitive content hidden have greatly improved workflow efficiency. However staff training guides could enhance the onboarding process.

Cons

The absence of staff training guides for nonadmin users and some navigation issues in the admin training portal.

“BigTime: Streamlining Our Operations

Pros

The support provided by [sensitive content hidden] has been invaluable. Whenever I reach out for assistance, he takes the time to ensure that my concerns are addressed and that I have a clear understanding of how to proceed correctly.

Cons

It would be beneficial to have a training guide available for staff members. While the admin training portal is useful, it is limited to administrators only. It would be ideal to have the ability to monitor my staffs progress through training.

“Invoicing Made Easy

Pros

Efficient time and billing tracking with seamless invoicing and QuickBooks syncing.

Cons

Challenges in designing custom reports.

“Good Implementation Some Promised Features Missing

Pros

The implementation process was remarkable closely resembling a team members support. However the platform fell short of certain promised features.

Cons

Some features didnt meet the sales pitch expectations.

“Effective Project Budgeting and Time Tracking

Pros

BigTimes dashboard facilitates tracking multiple jobs and hours against budgets. Time tracking is simplified and quick.

Cons

Minor issues with integrating Quickbooks.

“BigTime: Simplifying Project Management

Pros

BigTime offers a highly user-friendly experience, making it extremely easy to use. It allows users to effortlessly add hundreds of active projects at a time, streamlining project management tasks.

Cons

One drawback is the calculation of daily hours, as it can be easy to overlook and miss having the correct number of hours recorded, particularly distinguishing regular hours from overtime.

“The biggest asset we have!

Pros

My time with BigTime has been filled with incredible highs and surprisingly shallow lows. Before BigTime, I was using outdated software, and the transition to Bigtime was seamless and effortless. There are so many features that it can be overwhelming at first, but once you get used to the platform it can be incredibly useful. The customer service is top-notch, and they are always willing to help you out with any issues or questions you may have.

Cons

I wont say the software is perfect. There are definitely some areas that could use improvement, such as the user interface, which can sometimes be a tad clunky and unintuitive. The project management features also arent as robust as I would like them to be.

“Responsive Customer Support

Pros

Seamless integration with QuickBooks easy time tracking and efficient utilization tracking. However invoicing posed some challenges.

Cons

Invoicing complexities and limitations.

“A UserFriendly Start with Big Time

Pros

BigTime offers a userfriendly experience and intuitive navigation.

Cons

No major concerns as a new user.

“Functional but Needs UX Improvements

Pros

The interface is relatively straightforward and it supports time review and approval with a decent mobile app.

Cons

The user experience requires enhancements and reporting without integrations is limited.

“A Valuable Tool for Our Business

Pros

BigTime offers a comprehensive range of features for time tracking project management expense tracking billing and reporting. They provide excellent customer support.

Cons

The mobile app version has limited features compared to the desktop version and customization options for reports are restricted.

“Effective Time and Billing Solution

Pros

Time and billing tracking invoicing budgeting and software integrations have been instrumental. Some initial integration issues were resolved through diligent support.

Cons

Initial integration challenges.