BugHerd Reviews

“Excellent Online Project Management Tool

Pros

It makes communication with our project developers so simple for me. The ability to quickly capture a screenshot of the issue, add annotations to the image, and then send it to my developer along with any comments is fantastic.

Cons

At the moment, I honestly have no issues with the software.

“Great Project Management Tool!

Pros

I find it easy to review projects with internal teams as well as clients. The front-end application of a point-and-click directly onto the issue or change makes it easy to follow and track. The back-end Kanban can be easily manipulated to show important tasks and order tasks in priorities.

Cons

It can be a bit buggy on the front end of the software, with task notifications dropping off or shifting positions.

“I love bugherd!

Pros

It is very easy to use, easy to report issues, and easy to sort them. It is useful to have context for the issues.

Cons

I have nothing to report about the cons.

“BugHerd saves hours of client calls and endless piecemeal emails with feedback!

Pros

It is great for me to be able to let clients review sites on their own at their own pace. That has saved me hundreds, if not thousands, of hours on client calls going back and forth on their thoughts. I absolutely love BugHerd. Thank you for existing!

Cons

We've had minor issues with clients not being able to create their accounts, see the BH tab, or losing the BH tab after the first round of review. It would also be great if it were compatible with all browsers.

“Bugherd is awesome!

Pros

I love that we can collaborate with our clients outside of email to solve problems efficiently. It helps us align with our product developments.

Cons

I can't use it for more static design things like print, branding, etc.

“Very handy tool in web development

Pros

BugHerd is very handy and useful software that helps me organize various tasks during the development of a new website. The additional information collected into specific tasks is very helpful for developers, and I love the captured screenshots and the possibility to add files to tasks, such as videos.

Cons

Sometimes it is a problem to capture screenshots of websites.

“BugHerd has become essential to my day-to-day work

Pros

Overall, I found BugHerd absolutely fantastic. After using it, I can't imagine a better way to manage tasks with our web agency.

Cons

Whenever I have had any issues, the team has been exceptionally helpful in resolving them.

“Great tool for small and medium-sized businesses

Pros

It is incredibly easy for me to use. I have not encountered a situation where either a client or a developer had difficulties getting started with it.

Cons

The email notifications can be a bit much. There is an option to modify that in the settings, of course, but I find clients don't typically dive into those.

“Get BugHerd and never get another bug list over email.

Pros

My clients and team love using this tool. It is easy and user-friendly for everyone.

Cons

There is no way for me to see items assigned to me across all projects.

“Wonderful product that does exactly what is says it does.

Pros

It is simple for me to deploy and use. Even the technically unskilled on my team were able to note issues that needed attention. We successfully used BugHerd to maintain a 600-plus page website through two CMS changes, and it worked flawlessly.

Cons

It was a bit difficult for me to note changes on mobile, but it seems like that has been addressed now.

“Essential Tool

Pros

Integration was very easy for me, and it's easy for my clients to use. We use BugHerd for all bug reporting and most feature requests.

Cons

I can't think of anything that could be improved.

“Great addition to your toolset.

Pros

It integrates seamlessly into the products we create for our clients.

Cons

There is no estimation of workload possible on bugs.

“Essential for our work flow

Pros

Marking comments in real-time on the actual web page was a huge plus for me.

Cons

The early reliance on browser extensions for some functionality was a bit of an issue for some clients, as they required assistance from their IT department to get installed, if it was possible at all.

“Makes our Team more Efficient

Pros

What I love most about BugHerd is the ease of use. I can translate bugs to the developers on my team so easily and quickly! We are a fast-paced company, and this helps keep it that way.

Cons

I would love a mobile version so I can test on my device rather than just the in-browser inspect mode for mobile. Other than that, I love the product.

“Amazing all round product

Pros

I love the simplicity that BugHerd gives to my clients. They can submit feedback or issues directly on the frontend of their website quickly. BugHerd has helped create clear communication channels with my clients and given us the ability to discuss issues with ease.

Cons

Direct integration into Jira would have been good, though we have managed to do it via Zapier.

“I don't remember how I did this without BugHerd

Pros

I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time.

Cons

I did not like that the columns in the "kanban board" view were fixed, but they have since changed that, and I do not have a single complaint about the product.

“Improves efficiency

Pros

BugHerd improves my efficiency and productivity. It keeps everyone on track.

Cons

There is limited integration. I wish there was Trello integration.

“Best tool for web design

Pros

I appreciate the ease of use and the ability to tag the specific spot that needs correcting on websites.

Cons

Sometimes the email notifications don't notify me of new bugs on the site.

“Our clients LOVE it

Pros

For me, the client experience reigns supreme. I hated getting long emails with website edits. With BugHerd, my website review process and ongoing support have become incredibly efficient. My clients love knowing they can add a note to their website to get our eyes on it, and I MUCH prefer having a list of easy-to-understand BH notes instead of trying to interpret email chains!

Cons

BugHerd keeps improving, so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client-side implementation process.

“The best review software for clients

Pros

I searched through every website review product I could think of, and BugHerd came out on top. The ease of use for clients and non-technical users sold me. It also works seamlessly with or without the browser plug-in.

Cons

The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account. We have different account people for different projects, and I can't add who I need for each project, so I find myself adding and removing people regularly.