BugHerd Reviews

“Bug Tracking at its best form, simple and fast

Pros

I find it very simple to load, track, and update bugs.

Cons

I am unable to view the captured and uploaded screenshots without opening a new window.

“Great bug tracker and online collaborative tool

Pros

It has all the features I need without being bloated with unnecessary ones.

Cons

I really don't have any cons to list other than the limitations on the number of users for a given price.

“This tool pays for inself very quickly

Pros

I find the user interface clear and easy to learn, and I appreciate the flexibility to adapt it to the needs of each project.

Cons

There is nothing that I dislike about it.

“BugHerd has helped managing multiple website issues in one place.

Pros

The UX is easy for me to navigate, and my team members find it very user-friendly for diagnosing issues on our websites.

Cons

Updates to the software impacted our deployment, but the team at BugHerd fixed the issue quickly, allowing us to continue using it.

“Feedback sammeln mit Hindernissen

Pros

BugHerd offers a variety of features, such as the ability to annotate screenshots.

Cons

The UI is slow, visually not very appealing, and sometimes faulty.

“website deployment

Pros

The targeted communication of website changes needed to be made, allowing me to use screenshots for more clarity.

Cons

I have no negative feedback on the BugHerd product.

“Can't live without Bugherd

Pros

It is a wonderful tool that has made bug tracking on web jobs in my company much smoother. I love that by installing the browser extension, certain pieces of information, including browser info and screen grabs, are automatically logged. I can easily assign teammates, tags, priorities, and more. I can comment directly to people. There is so much to love about this platform.

Cons

The only thing I can think of is that I can't set project-specific notification settings. I can not set just one or a few projects to notify me every time a bug is added; it applies to the whole company's account.

“Bugherd is as indispensable as email

Pros

This is the perfect tool for my clients to capture ideas, bugs, and issues on their site. I also use it to communicate with all parties involved in the task and track the progress of the ticket.

Cons

There is not much to dislike. There are opportunities to make it better, including adding time tracking.

“An essential tool for serious project management

Pros

Having project-based, in-browser centralized tasks in one place makes project management a breeze for me. Also, having comments in one thread related to a single task helps me pinpoint and focus on bug tracking, something other products don't do well. I couldn't bear to go back to email or spreadsheet task lists!

Cons

As my projects grow and I need to add users to different projects, the cost can get expensive. Be aware that the increase from 10 users to 25 or 50 isn't obvious from the outset. Know this in advance so it can be absorbed in your SLA's.

“Thank you BugHerd for an easy to use, helpful product!

Pros

BugHerd is a wonderful product that instantly eliminates many coordination challenges!

Cons

It would be great if there were a better import or mass edit feature.

“Who knew it could be the easy

Pros

I love the ease of use, simplicity, and time savings. No more emailing back and forth or long, drawn-out phone calls.

Cons

I have absolutely nothing negative to write.

“BugHerd is a life saver

Pros

I absolutely love how easy it is to add, edit, and deal with bugs in our website applications.

Cons

There is nothing I do not like about the software.

“Perfect bridge between development agency and client

Pros

The automatic print screen and page marker work really great for me. It is super easy to discuss new features, design changes, and bugs.

Cons

There is nothing to dislike. The tool is a great addition to our existing marketing stack.

“Solid solution for building SaaS products and websites

Pros

It is easy to use and intuitive. It makes communicating with developers and reporting bugs, issues, and requests as easy as can be.

Cons

I really wish there was a two-way flow with Jira.

“Efficient and easy to use QA tool

Pros

The drawing and tagging features really help me identify the exact location of bugs.

Cons

There is nothing so far. Even when my team contacted support in the past to sort out the lack of some features, the BugHerd dev team managed to update their product and add those features.

“Helps Make Large Projects Much Less Overwhelming

Pros

The ease of quickly adding a small task helps me prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox.

Cons

The ability to clear or check and move multiple tasks to the next status/column is missing.

“Amazing Software

Pros

This tool was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives me a screenshot of the area and the URL made it so easy to isolate the issue and correct it.

Cons

I would love to be able to communicate with someone anonymously if they could add their email address.

“Carpenter Additive - PowderLife ONLINE

Pros

I appreciate the ability to communicate between the Commercial department and the Software Development team.

Cons

The inability to group similar logs (multiple users that may log the same issue) hinders prioritization.

“A key piece of software to help communication easy between clients, designers & developers.

Pros

The task assignment features are straightforward and well laid out, making it super easy to start using right away. My team and clients have had no issues using it, which is great. I highly recommend it!

Cons

I have only been using it for the past few months, but so far, I have not encountered any obstacles.

“It will make your digital product even better

Pros

I love the ability to capture issues in context and easily share them with other stakeholders while being able to track those issues until they are resolved.

Cons

I am not able to capture active 'off-canvas' content, like drop-down menus or rollovers. An integrated screen recording feature would address this.