BugHerd Reviews

“Bug Tracking at its best form, simple and fast

Pros

I find it very simple to load, track, and update bugs.

Cons

I am unable to view the captured and uploaded screenshots without opening a new window.

“Great bug tracker and online collaborative tool

Pros

It has all the features I need without being bloated with unnecessary ones.

Cons

I really don't have any cons to list other than the limitations on the number of users for a given price.

“This tool pays for inself very quickly

Pros

I find the user interface clear and easy to learn, and I appreciate the flexibility to adapt it to the needs of each project.

Cons

There is nothing that I dislike about it.

“BugHerd has helped managing multiple website issues in one place.

Pros

The UX is easy for me to navigate, and my team members find it very user-friendly for diagnosing issues on our websites.

Cons

Updates to the software impacted our deployment, but the team at BugHerd fixed the issue quickly, allowing us to continue using it.

“Feedback sammeln mit Hindernissen

Pros

BugHerd offers a variety of features, such as the ability to annotate screenshots.

Cons

The UI is slow, visually not very appealing, and sometimes faulty.

“website deployment

Pros

The targeted communication of website changes needed to be made, allowing me to use screenshots for more clarity.

Cons

I have no negative feedback on the BugHerd product.

“Can't live without Bugherd

Pros

It is a wonderful tool that has made bug tracking on web jobs in my company much smoother. I love that by installing the browser extension, certain pieces of information, including browser info and screen grabs, are automatically logged. I can easily assign teammates, tags, priorities, and more. I can comment directly to people. There is so much to love about this platform.

Cons

The only thing I can think of is that I can't set project-specific notification settings. I can not set just one or a few projects to notify me every time a bug is added; it applies to the whole company's account.

“Bugherd is as indispensable as email

Pros

This is the perfect tool for my clients to capture ideas, bugs, and issues on their site. I also use it to communicate with all parties involved in the task and track the progress of the ticket.

Cons

There is not much to dislike. There are opportunities to make it better, including adding time tracking.

“An essential tool for serious project management

Pros

Having project-based, in-browser centralized tasks in one place makes project management a breeze for me. Also, having comments in one thread related to a single task helps me pinpoint and focus on bug tracking, something other products don't do well. I couldn't bear to go back to email or spreadsheet task lists!

Cons

As my projects grow and I need to add users to different projects, the cost can get expensive. Be aware that the increase from 10 users to 25 or 50 isn't obvious from the outset. Know this in advance so it can be absorbed in your SLA's.

“Thank you BugHerd for an easy to use, helpful product!

Pros

BugHerd is a wonderful product that instantly eliminates many coordination challenges!

Cons

It would be great if there were a better import or mass edit feature.

“Who knew it could be the easy

Pros

I love the ease of use, simplicity, and time savings. No more emailing back and forth or long, drawn-out phone calls.

Cons

I have absolutely nothing negative to write.

“BugHerd is a life saver

Pros

I absolutely love how easy it is to add, edit, and deal with bugs in our website applications.

Cons

There is nothing I do not like about the software.

“Perfect bridge between development agency and client

Pros

The automatic print screen and page marker work really great for me. It is super easy to discuss new features, design changes, and bugs.

Cons

There is nothing to dislike. The tool is a great addition to our existing marketing stack.

“Solid solution for building SaaS products and websites

Pros

It is easy to use and intuitive. It makes communicating with developers and reporting bugs, issues, and requests as easy as can be.

Cons

I really wish there was a two-way flow with Jira.

“Efficient and easy to use QA tool

Pros

The drawing and tagging features really help me identify the exact location of bugs.

Cons

There is nothing so far. Even when my team contacted support in the past to sort out the lack of some features, the BugHerd dev team managed to update their product and add those features.

“Helps Make Large Projects Much Less Overwhelming

Pros

The ease of quickly adding a small task helps me prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox.

Cons

The ability to clear or check and move multiple tasks to the next status/column is missing.

“Amazing Software

Pros

This tool was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives me a screenshot of the area and the URL made it so easy to isolate the issue and correct it.

Cons

I would love to be able to communicate with someone anonymously if they could add their email address.

“Carpenter Additive - PowderLife ONLINE

Pros

I appreciate the ability to communicate between the Commercial department and the Software Development team.

Cons

The inability to group similar logs (multiple users that may log the same issue) hinders prioritization.

“A key piece of software to help communication easy between clients, designers & developers.

Pros

The task assignment features are straightforward and well laid out, making it super easy to start using right away. My team and clients have had no issues using it, which is great. I highly recommend it!

Cons

I have only been using it for the past few months, but so far, I have not encountered any obstacles.

“It will make your digital product even better

Pros

I love the ability to capture issues in context and easily share them with other stakeholders while being able to track those issues until they are resolved.

Cons

I am not able to capture active 'off-canvas' content, like drop-down menus or rollovers. An integrated screen recording feature would address this.

“Excellent Online Project Management Tool

Pros

It makes communication with our project developers so simple for me. The ability to quickly capture a screenshot of the issue, add annotations to the image, and then send it to my developer along with any comments is fantastic.

Cons

At the moment, I honestly have no issues with the software.

“Great Project Management Tool!

Pros

I find it easy to review projects with internal teams as well as clients. The front-end application of a point-and-click directly onto the issue or change makes it easy to follow and track. The back-end Kanban can be easily manipulated to show important tasks and order tasks in priorities.

Cons

It can be a bit buggy on the front end of the software, with task notifications dropping off or shifting positions.

“I love bugherd!

Pros

It is very easy to use, easy to report issues, and easy to sort them. It is useful to have context for the issues.

Cons

I have nothing to report about the cons.

“BugHerd saves hours of client calls and endless piecemeal emails with feedback!

Pros

It is great for me to be able to let clients review sites on their own at their own pace. That has saved me hundreds, if not thousands, of hours on client calls going back and forth on their thoughts. I absolutely love BugHerd. Thank you for existing!

Cons

We've had minor issues with clients not being able to create their accounts, see the BH tab, or losing the BH tab after the first round of review. It would also be great if it were compatible with all browsers.

“Bugherd is awesome!

Pros

I love that we can collaborate with our clients outside of email to solve problems efficiently. It helps us align with our product developments.

Cons

I can't use it for more static design things like print, branding, etc.

“Very handy tool in web development

Pros

BugHerd is very handy and useful software that helps me organize various tasks during the development of a new website. The additional information collected into specific tasks is very helpful for developers, and I love the captured screenshots and the possibility to add files to tasks, such as videos.

Cons

Sometimes it is a problem to capture screenshots of websites.

“BugHerd has become essential to my day-to-day work

Pros

Overall, I found BugHerd absolutely fantastic. After using it, I can't imagine a better way to manage tasks with our web agency.

Cons

Whenever I have had any issues, the team has been exceptionally helpful in resolving them.

“Great tool for small and medium-sized businesses

Pros

It is incredibly easy for me to use. I have not encountered a situation where either a client or a developer had difficulties getting started with it.

Cons

The email notifications can be a bit much. There is an option to modify that in the settings, of course, but I find clients don't typically dive into those.

“Get BugHerd and never get another bug list over email.

Pros

My clients and team love using this tool. It is easy and user-friendly for everyone.

Cons

There is no way for me to see items assigned to me across all projects.

“Wonderful product that does exactly what is says it does.

Pros

It is simple for me to deploy and use. Even the technically unskilled on my team were able to note issues that needed attention. We successfully used BugHerd to maintain a 600-plus page website through two CMS changes, and it worked flawlessly.

Cons

It was a bit difficult for me to note changes on mobile, but it seems like that has been addressed now.

“Essential Tool

Pros

Integration was very easy for me, and it's easy for my clients to use. We use BugHerd for all bug reporting and most feature requests.

Cons

I can't think of anything that could be improved.

“Great addition to your toolset.

Pros

It integrates seamlessly into the products we create for our clients.

Cons

There is no estimation of workload possible on bugs.

“Essential for our work flow

Pros

Marking comments in real-time on the actual web page was a huge plus for me.

Cons

The early reliance on browser extensions for some functionality was a bit of an issue for some clients, as they required assistance from their IT department to get installed, if it was possible at all.

“Makes our Team more Efficient

Pros

What I love most about BugHerd is the ease of use. I can translate bugs to the developers on my team so easily and quickly! We are a fast-paced company, and this helps keep it that way.

Cons

I would love a mobile version so I can test on my device rather than just the in-browser inspect mode for mobile. Other than that, I love the product.

“Amazing all round product

Pros

I love the simplicity that BugHerd gives to my clients. They can submit feedback or issues directly on the frontend of their website quickly. BugHerd has helped create clear communication channels with my clients and given us the ability to discuss issues with ease.

Cons

Direct integration into Jira would have been good, though we have managed to do it via Zapier.

“I don't remember how I did this without BugHerd

Pros

I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time.

Cons

I did not like that the columns in the "kanban board" view were fixed, but they have since changed that, and I do not have a single complaint about the product.

“Improves efficiency

Pros

BugHerd improves my efficiency and productivity. It keeps everyone on track.

Cons

There is limited integration. I wish there was Trello integration.

“Best tool for web design

Pros

I appreciate the ease of use and the ability to tag the specific spot that needs correcting on websites.

Cons

Sometimes the email notifications don't notify me of new bugs on the site.

“Our clients LOVE it

Pros

For me, the client experience reigns supreme. I hated getting long emails with website edits. With BugHerd, my website review process and ongoing support have become incredibly efficient. My clients love knowing they can add a note to their website to get our eyes on it, and I MUCH prefer having a list of easy-to-understand BH notes instead of trying to interpret email chains!

Cons

BugHerd keeps improving, so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client-side implementation process.

“The best review software for clients

Pros

I searched through every website review product I could think of, and BugHerd came out on top. The ease of use for clients and non-technical users sold me. It also works seamlessly with or without the browser plug-in.

Cons

The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account. We have different account people for different projects, and I can't add who I need for each project, so I find myself adding and removing people regularly.

“BugHerd

Pros

I love the ability to tie a bug directly to a course page, use the browser extension, get automatic screenshots, have discussions, and the new ability to add/rename swimlanes.

Cons

I would like to be able to group individual courses in Canvas, each with a unique URL, into the same BugHerd project, but currently, I can't. The annotation feature for screenshots is a bit primitive, and I want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged.

“Must have tool for project launch

Pros

It is easy for me to help clients understand the workflow. With this tool, we accelerate project launches.

Cons

I think it could be useful to have the option to close the feedback round.

“A no-brainer purchase for any agency or development team

Pros

It removes any ambiguity about bugs and feature requests for me. Being able to annotate a comment directly on a live/staging website is a huge perk and something I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. It is not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow, and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. It would be great to rename these columns and have more or fewer of them.

“A Real Game Changer for Web Dev

Pros

BugHerd has been a significant game changer for my team's web development capabilities. While we used to add extensive notes to PDFs and emails for the client, now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, shortening our timelines and making deliverables easier to fulfill.

Cons

Since BugHerd is still being refined and updated pretty frequently, there are occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to our site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

“Amazing feedback tool

Pros

The simplicity of installation and the ability to direct users to click on a feedback tab on our website was awesome for me. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban-style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Cons

As far as I am concerned, it is perfect in every way. There is not much more I can ask for when using a tool that only requires a simple snippet of code to change the way my users provide feedback.

“Great tool for collecting feedback

Pros

Finally, I found a tool to track feedback accurately for web development! BugHerd is a fantastic way to pinpoint feedback and collaborate on solutions.

Cons

Guest access is limited in providing exposure to overall project status, which causes extra work for me to generate reports to communicate project progression.

“Track your bugs and tasks easily

Pros

I find it easy to use for customers. The connection between the ticket and the webpage frontend clarifies the task at hand and minimizes feedback loops. The UI is very cleaned up and intuitive.

Cons

There is no Jira integration, and I have to write at least 40 characters in this box... ;-)

“Useful? YES!

Pros

The easier way to manage issues is one of the big things that I love about BugHerd.

Cons

I do not have anything to say on this, I am very happy with the product.

“Great for fast QA

Pros

BugHerd offers screenshotting, tagging, email communications, and a web extension, which I find incredibly useful.

Cons

The kanban is limited and not customizable enough; I need to be able to override names.

“Take the guesswork out of website edits

Pros

Internal and external stakeholders can mark directly on the page of a website any edits or bugs. No more taking screenshots and marking them up, or trying to read hand-written notes, or worse, decipher email feedback. All tasks are marked in the backend, in a task board.

Cons

It does not work very well on mobile. Also, it could use some approval levels within the software.