Total 65 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

29%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Shwetabh

Financial Services, 51-100 employees

More than a year

4.0
June 2021

HR Use

Pros

The organization chart is extremely useful, as are the employee profiles for detailing equity and compensation.

Cons

There is a lot going on visually - it feels a bit overwhelming.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

10

Functionality

8

M

Magique

Computer Software, 51-100 employees

Less than 6 months

5.0
June 2021

Great tool for organisational structure for newbies

Pros

Getting a holistic view of the organization is invaluable.

Cons

It feels a bit bulky and outdated; a modern update is needed.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

N

Nick

Computer Software, 51-100 employees

More than a year

5.0
June 2021

Easy to use and great team

Pros

The org chart feature stands out as our favorite among several options we've considered.

Cons

Everything looks good to me. I don't have any further questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Philip

Computer Software, 500+ employees

Less than 6 months

5.0
June 2021

This is great!

Pros

The ease of use and intuitive interface of ChartHop are truly exceptional.

Cons

The software's navigation from a new hire's perspective takes some time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
June 2021

Great for hiring planning

Pros

It streamlines our process for hiring approvals and management changes.

Cons

Making changes is not the easiest if you are not familiar with coding.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

J

Janet

Insurance, 500+ employees

More than a year

4.0
June 2021

ChartHop Does Great Org Charts

Pros

The ability to export org charts to PowerPoint or PDF format is a handy feature.

Cons

As the organization grows, I wish there was an option to download org charts only for FTEs without having to select each department individually.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

H

Hayley

Internet, 51-100 employees

Less than 6 months

4.0
June 2021

So far, so good! Easy to understand from a user perspective

Pros

Its user-friendly layout improves with more data input, making it an invaluable tool.

Cons

If you have a very complex org chart, it can be a bit challenging to view everyone in a single layer on a simplified, zoomed-out screen.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

S

Stephanie

Design, 500+ employees

Less than a year

4.0
June 2021

ChartHop review by Stephanie Taras

Pros

Being able to visually explore organizational structures and access information like birthdays is incredibly useful, especially in a distributed company.

Cons

I am not a fan of the accuracy in pinpointing someone's location; it feels intrusive. Although, it seems this feature may have been toned down.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

C

Cherie

Market Research, 500+ employees

Less than a year

5.0
June 2021

NEW Charthop

Pros

With the help of this software updating and editing are straightforward, with ample options available.

Cons

There are plenty of options, but some are harder to find than others.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

10

N

Noreen

Financial Services, 500+ employees

Less than a year

4.0
June 2021

Using ChartHop

Pros

Birthdays and anniversaries displayed on the organizational chart add a personal touch, making it easier to connect with coworkers.

Cons

So far, I have not found anything to dislike about ChartHop. I have not encountered any glitches yet.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

M

Matthew

Financial Services, 500+ employees

Less than a year

4.0
June 2021

Very useful tool for finding help via org structure, or learning more about your coworkers

Pros

ChartHop facilitates quick insights into coworkers and their roles within the company. It is my go-to for viewing profiles and understanding organizational changes over time.

Cons

I believe the visual hierarchy and typography could benefit from some improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

S

Sarah

Internet, 500+ employees

Less than 6 months

5.0
June 2021

Great and intuitive first time user

Pros

I appreciate being able to access past reviews and I would love if we could implement a 360-review feature. The vesting chart is also a great addition.

Cons

I think "People Moves" should not clutter the main dashboard. It would be more helpful if the dashboard were employee-specific, with a separate company page for starts and anniversaries, etc.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

McKay

Financial Services, 500+ employees

More than a year

5.0
June 2021

Org Chart life everything easier while WFH

Pros

With many teammates joining remotely, the org chart feature of ChartHop is especially appreciated.

Cons

I haven't used ChartHop enough to provide feedback.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
June 2021

A clean, clear view of the org chart and more

Pros

The ability to track historical data, such as past employees, anniversaries, promotions, and departures, is invaluable.

Cons

In my opinion, it performs its intended functions very effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M

Melissa

Computer Games, 51-100 employees

Less than 6 months

5.0
June 2021

Easy to Use

Pros

The org chart feature has been indispensable for managing our company's rapid growth and ensuring clarity in our structure.

Cons

we have not really encountered any drawbacks. Sometimes we initially thought a feature was missing, but upon closer examination, we realized it was actually there, we just did not know it!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

H

Hannah

Computer Software, 500+ employees

Less than 6 months

5.0
June 2021

Foundation for Starting at a Company

Pros

I like that with a simple search of a department or person, I can see the highlights of their job and where they are located.

Cons

I do not have any issues, it works perfectly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kate

Biotechnology, 500+ employees

More than a year

3.0
June 2021

User-friendly & Customizable

Pros

ChartHop's user-friendly nature and customizable features, like custom fields and search options, make it an ideal platform for storing and managing employee data.

Cons

Sometimes, configuring data too easily in the system can lead to confusion about recent changes. But with proper SOPs, documentation, and restricting administrator access, this can be managed effectively.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

6

M

Margareth

Insurance, 11-50 employees

5.0
June 2021

Great roadmap to company structure

Pros

It is incredibly helpful to visualize the company hierarchy and know where colleagues stand within it.

Cons

Some parts feel too linear, if you click on an option, you might need to retrace your steps to get back to where you were.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

M

Michael

Insurance, 500+ employees

Less than 6 months

5.0
June 2021

User Friendly

Pros

ChartHop simplifies finding and contacting colleagues in our large, nationwide company, while also providing insight into departmental hierarchies and growth.

Cons

It is not always up to date; there can be a delay of a few days, possibly on our end in reporting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melba

Financial Services, 500+ employees

Less than 6 months

5.0
June 2021

ChartHop-View from a user

Pros

The flexibility of ChartHop allows us to quickly build and adjust teams and charts as needed.

Cons

I will need more time with it to form an opinion.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8