Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

3.0

Not intuitive, better options out there

Pros

Confluence is valuable for creating internal wikis, particularly for Jira users, facilitating structured information sharing.

Cons

The product lacks intuitiveness and is difficult to navigate and comprehend. Other alternatives like Notion seem preferable due to this.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

D
Dushyant

Information Technology and Services, 500+ employees

Less than a year

4.0

Document management system most recommended for Jira users

Pros

Integrated seamlessly with Atlassian products, Confluence simplifies team documentation with hierarchical organization and rich text editing.

Cons

Compared to platforms like GDocs or Notion, Confluence lacks certain features. Shortcuts for inserting dates and special elements are limited and complex. Improvements are needed in embedding files and tables, and formatting often becomes messy during copy-pasting.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Confluence reviewed with 5 years of usage

Pros

SSO access and internet availability enhance team-wide accessibility, complemented by a quick search feature.

Cons

Optimal performance of the software requires a faster internet connection.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

M
Maite

Information Technology and Services, 500+ employees

More than a year

5.0

A collaborative and corporate tool

Pros

Its professional appearance and user-friendly design make Confluence ideal for large workgroups, fostering efficient collaboration.

Cons

As a collaborative tool for professionals, I haven't encountered major issues. It functions well for remote work, offering no significant limitations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

R
Roy

Dezine , 2-9 employees

5.0

My favourite

Pros

The email notifications regarding action items, change and pending tasks are sent regularly.

Cons

None

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

H
Hugo

Senior consultant , 2-9 employees

4.0

Robust reporting

Pros

It has templates that helps in creating reports. Reports provide insight about project status and identify any lags instantly to avoid them.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

K
kate

Terry marketing , 10-49 employees

4.0

Solid tool

Pros

It has visual updates and roadmaps that help track the project progress.

Cons

None

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

J
Jayme

Information Technology and Services, 100-499 employees

3.0

We Approve!

Pros

I like that Confluence storing items together under one or more spaces allows various projects to have their own knowledge bases.

Cons

Some plugins require extra licensing

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

J
John

HR , 10-49 employees

4.0

Meet your business requirements

Pros

It is an excellent application for document and content management, as well as for team collaboration.

Cons

There are fewer administrative features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

J
Julian

Information Technology and Services, 100-499 employees

5.0

Confluence is our favourite

Pros

Confluence offers a number of features and interfaces that extend the functionality of the software. The system is also quite user-friendly.

Cons

NA

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

C
Coel

Internet, 10-49 employees

5.0

Project management and much more!

Pros

Confluence is a location for us to digitally save essential material ranging from project start-up and progress through meeting agendas and meetings.

Cons

There isnt much help for those looking for solutions.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

G
Gabriel

Information Technology and Services, 100-499 employees

4.0

Confluence is assisting our organisation

Pros

I appreciate that Confluence has both an online and a local server version, with just minor variations in functionality.

Cons

Not necessarily a con, but Confluences extensive customization capabilities can often create a slight to challenging learning curve

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

J
Jennifer

Aviation & Aerospace, 1-10 employees

3.0

Confluence Review

Pros

I like that the system is simple, has a wiki-style page structuring, and works well with other products

Cons

If you are dealing with a documentation cemetery, Confluence wont be able to assist you to improve your position.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

J
Jaime

Transportation/Trucking/Railroad, 100-499 employees

5.0

Amazing Product.

Pros

The platform provides extensibility via a plugin framework that will cover all of your bases. Overall, Confluence is a wonderful platform for storing and searching your documents for later use.

Cons

NA

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

M
MANAS

Retail, 100-499 employees

4.0

Great Tool.

Pros

With confluence, ticket tracking, routing, and project management have all improved dramatically.

Cons

The search capabilities might be expanded.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

J
John

CPA Business advisors, inc , 10-49 employees

3.0

Could be better

Pros

This software helps managers identify potential risks and defects in their operations.

Cons

The software runs slow at times.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

W
Watson

Young realty, 2-9 employees

3.0

Just ok

Pros

Managers can easily assign and re-assign the tasks to team members depending upon their availability and capacity.

Cons

The software should focus more on fixing bugs.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

I
Issabel

Analyist , 2-9 employees

4.0

Worked for us!

Pros

The software continues to improve its product and add new features within the system.

Cons

Some of the features are still in developmental phase.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

R
Rose

Stevenson housing , 10-49 employees

4.0

Confluence Server

Pros

This solution is for organizations that require to manage all details.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Miguel

Graphic Design, 2-9 employees

4.0

Review

Pros

I like that Confluence is a collaboration platform with rich customization possibilities that is more than simply a Wiki or Blog.

Cons

It would be really useful to be able to search for a document name using a keyword to see how many for a certain topic are located.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8