AVL Software and Functions, 500+ employees
“User-Friendly but Comes at a Cost”
Pros
It's simple and easy to use, which makes it accessible for everyone.
Cons
It's a paid platform, so there's an added expense to consider.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Biotechnology, 1-10 employees
Less than a year
“Document management made easy with Confluence”
Pros
Confluence offers agile document management tools tailored for businesses.
Cons
Improved options for integrating third-party services would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Information Technology and Services, 51-100 employees
Less than a year
“Good software for documentation but a bit expensive with NO built in security (data center)”
Pros
Confluence is user-friendly for document creation, but additional apps come at an extra yearly cost, starting from thousands of dollars.
Cons
The pricing seems steep for small businesses, especially with additional costs for external apps and the absence of built-in security features like MFA in the Data Center license.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than a year
“A true corporate Wiki - Confluence”
Pros
The centralized project-related information in Confluence simplifies team collaboration and activity tracking at both individual and team levels.
Cons
Enhancements to the UI for a more appealing experience would be welcome. Managing multiple projects simultaneously can be challenging, so incorporating a switch button to seamlessly transition between projects could be helpful.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Chemicals, 51-100 employees
Less than a year
“Vast knowledge base management platform”
Pros
Seamless integration with JIRA and efficient documentation storage are key features.
Cons
Concerns include pricing, user licensing, and customer support.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
5
Information Technology and Services, 51-100 employees
Less than a year
“Very Resourceful Knowledge Base”
Pros
As a content consumer in my team, Confluence made it effortless to access crucial information for the sales team and the company. Learning to use it was easy, and having a unified platform for searching and saving information was convenient.
Cons
As a content consumer, I found Confluence easy to use with a user-friendly interface. The search and save features were particularly enjoyable. However, the experience may differ for those creating content within Confluence.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Education Management, 51-100 employees
Less than a year
“The Team manager”
Pros
The user-friendly interface, 24/7 customer support, easy integration, and abundance of features make Confluence indispensable.
Cons
I am a satisfied user and haven't encountered any issues with Confluence.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Program Development, 11-50 employees
Less than 6 months
“Streamlining Teamwork”
Pros
Sharing ideas and collaborating as a team is effortless with Confluence, which also integrates smoothly with other tools, serving as a reliable ally for teamwork.
Cons
Initially, there was a steep learning curve with Confluence, and the notifications were overwhelming. However, with time, it became an integral part of our workflow.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Computer & Network Security, 500+ employees
Less than 6 months
“Confluence is a Magic Tool”
Pros
Utilizing Confluence for internal documentation and tutorials greatly benefited our new team members, offering a dynamic platform for documentation updates.
Cons
Lower pricing for teams would be appreciated, as we intend to acquire more licenses.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“Knowledge Base for Teams”
Pros
The exceptional organization and management of knowledge base with the team set Confluence apart.
Cons
No complaints; some teams may not utilize all features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Business Supplies and Equipment, 101-500 employees
Less than a year
“Confluence knowledge management tool Review”
Pros
Confluence excels as a platform for collaboration and content sharing, serving as a centralized repository for training material and videos, with easy access and organization of knowledge base.
Cons
Document updates to the repository can sometimes be slow, and editing documents within the repository itself can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“Confluence for University Use”
Pros
With clear sprints and goal-setting options, Confluence facilitates tracking progress and staying updated on others' activities.
Cons
Manually creating new sprints can be tedious; automatic creation would be preferable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Government Administration, 51-100 employees
More than a year
“Best Info Sharing Tool”
Pros
Enhanced navigation and customizable organization of pages make Confluence more user-friendly.
Cons
Initially, I faced challenges updating pages with the required icons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
“Versatile PM tool for getting projects done”
Pros
Confluence provides a comprehensive view of complex projects with numerous components.
Cons
The web interface lacks extensive UI customization options.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
2
Computer Software, 1-10 employees
More than a year
“A fanstastic product”
Pros
Despite minor advantages in text editing and document discovery in other products, Confluence remains the preferred choice due to its overall strength and versatility.
Cons
Two issues with Atlassian products revolve around usage. Confluence can accumulate unnecessary content, which is challenging to manage, and installing numerous plugins can slow down the system. Careful selection and removal of problematic plugins are necessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
More than a year
“Great tool with a lot of functionality to build documentation”
Pros
Confluence offers diverse options for building documentation and facilitating collaboration across teams.
Cons
The abundance of pages in Confluence can be overwhelming, suggesting potential benefits in simplifying page organization and introducing easier drag-and-drop functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Computer & Network Security, 11-50 employees
Less than a year
“It was a great experience”
Pros
Confluence provides a cost-effective solution with extensive capabilities, fostering collaboration among employees through its accessible platform. Its reliability is underscored by its extensive track record.
Cons
Proficiency in English and advanced skills are necessary for efficient work with this tool.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Biotechnology, 500+ employees
Less than a year
“Great for project management on a larger team”
Pros
Confluence produces well-organized, detailed final pages, serving as an excellent repository for project documentation accessible to many users.
Cons
While there are numerous ways to organize each page, the abundance of features can initially be overwhelming and challenging to navigate until one becomes accustomed to it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Computer Software, 51-100 employees
More than a year
“Senior Team Lead Developer”
Pros
Documentation creation and maintenance are exceptionally straightforward with Confluence.
Cons
As the number of documents increases, it becomes progressively harder to locate and organize them, as well as to identify outdated documents requiring updates.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
2
Functionality
7
Computer Software, 500+ employees
More than a year
“Important tool for medium and big and corporate companies”
Pros
Confluence ensures convenient access to company information, procedures, and updates, facilitating seamless communication.
Cons
Everything is clear so far, and there have been no issues whatsoever.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
6